Rack Attack Reviews

Name: Rack Attack
Address: 120 W 3rd Ave, Unit 201, Vancouver, British Columbia
Rating: 4.74

4.7 Rating 4,972 Reviews

94 %

of reviewers recommend Rack Attack

4.7

Based on 4,972 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Rack Attack:

Rack Attack is the number 1 retailer of vehicle rack solutions in North America, offering a huge selection of high-quality brands and products, which can be bought online and in any of their stores locations across North America.

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Rack Attack 5 star review on 28th December 2025

Anonymous

721

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Had what I needed. Processed and shipped it lightning fast. Arrived safe and sound a few days later. Will be back again.”

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Posted 4 years ago

“Great costumer service, fast delivery, very happy costumer”

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Posted 4 years ago

“I was very pleased with my interaction with this company. I ordered a bicycle rack online. There was a glitch with the system on the credit card so I received a call… It was great because I found out what I ordered wasn’t the best choice for my situation - I emailed photos of my electric bicycle and promptly received a call back suggesting would work perfectly for me - It arrived a few days later… It’s still in the box - I haven’t tried to use it yet but I was happy with my experience”

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Posted 4 years ago

“special order of Thule key cylinders delivered within 3 days of order - great service as usual”

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Posted 4 years ago

“Have not received yet. Please advise”

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Posted 4 years ago

Kevin, our team is in touch with you to help out with your order.

Posted 4 years ago

“Made the order, quick delivery, free shipping, nothing to complain about”

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Posted 4 years ago

“Helpful staff, fair prices, quick shipping.... I recommend shopping here 😁”

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Posted 4 years ago

“They will gladly order items out of stock for you, however they will never give you an update or call you when the items have arrived. After 2 months, I cancelled my orders with the outlet and re-ordered with corporate. Items shipped that week.”

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Posted 4 years ago

Unfortunately the supply from our brands has been spotty, so we can never be sure when some of the backordered items will arrive. We received yours just mere days after you cancelled the order, so just bad timing!

Posted 4 years ago

“Outstanding service and selection. Fast delivery.”

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Posted 4 years ago

“Some parts are back order or not available... Hope it will be available soon...”

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Posted 4 years ago

“I promptly received the Thule item and thought it was missing parts. I was able to work with customer service to determine that the parts shown in the Thule directions that I needed were part of a different Thule kit. Lousy directions by Thule but great customer service by Rack Attack!”

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Posted 4 years ago

“It’s perfect… thanks”

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Posted 4 years ago

“Great friendly customer service.”

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Posted 4 years ago

“Wonderful experience and customer service. Lovely humans that pick up the phone even on the weekends is so wonderful!!”

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Posted 4 years ago

“Crazy fast shipping for even a larger sizes item! Highly recommend!”

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Posted 4 years ago

“Great site. Showing only what's applicable to my year and model. Quick shipping. Arrived as advertised”

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Posted 4 years ago

“Great website that made choosing my roof rack super simple. The order was delivered promptly and I am very happy with the product. Thanks!”

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Posted 4 years ago

“Harder to find better customer service, others could learn from them. Thank you so much for help and service. Robert Jones”

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Posted 4 years ago

“Promised fast shipping delivered fast shipping”

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Posted 4 years ago

“So far so good...looking forward to install the rack.”

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Posted 4 years ago

Rack Attack is rated 4.7 based on 4,972 reviews