Rack Attack Reviews

Name: Rack Attack
Address: 120 W 3rd Ave, Unit 201, Vancouver, British Columbia
Rating: 4.75

4.8 Rating 4,888 Reviews

94 %

of reviewers recommend Rack Attack

4.8

Based on 4,888 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Rack Attack:

Rack Attack is the number 1 retailer of vehicle rack solutions in North America, offering a huge selection of high-quality brands and products, which can be bought online and in any of their stores locations across North America.

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Rack Attack 5 star review on 17th August 2025

708

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“PREPARE TO PAY EXTRA FEE if you need to exchange or return any product there!! Free return is a not a TRUE!! I just bought a Cargo Box at the Portland Store with Shane. He was really clear about return policy: as long as its in new condition, not used or damage you have 60 days free return policy. NOT TRUE. The day after my purchase I realized I need a bigger size of my THULE Cargo Box. I paid US$649 for the XL Force Thule (full price, no discount) by his recommendation. He was not recommending the Yakima at all! I just followed his suggestion. On a call with Daniel the following day he explained a total different story!! They said they would try to help, having a conversation with Suzy, the Store manager and would return a call. I never received any response, even calling them a second time and telling another person I would like to talk with one of them!! VERY DISAPPOINT SERVICE AS THEY DONT TELL YOU THE TRUTH! So over be prepare to buy something and don't expect free return!! Botton line”

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Posted 4 years ago

Dear Guillermo, Thank you so much for your feedback and I'm sorry to hear you were unhappy with the experience. Our team has invited you to call us or return to the store so we can address this for you. Please reach out, so we can find the solution together. Best regards, Blaze, Rack Attack

Posted 4 years ago

“Who doesn’t like ‘smooth’?? All went well and fast. Thnx”

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Posted 4 years ago

“A quick and easy transition. Will definitely be back for my next rack need...whatever it may be.”

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Posted 4 years ago

“Great guest service. Appreciated the follow up.”

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Posted 4 years ago

“Rack Attack was great about communicating about an item that was very low in stock -- it arrived without delay which was amazing!”

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Posted 4 years ago

“I found the staff very helpful. I needed a couple of Yakima components not on the website. After a couple of calls all was sorted and everything that I needed was delivered and received.”

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Posted 4 years ago

“Thank you for having the part I needed in stock.”

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Posted 4 years ago

“Ordered 4 Yakima sks cores, but received only 2 but they fixed the error very quickly. When there is a mistake, that’s when you can see if the shops have a great customer service. Thank you Rack Attack, I definitely would buy there again.”

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Posted 4 years ago

“Great service and product! Speedy delivery. Thank you”

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Posted 4 years ago

“Very helpful and knowledgeable.”

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Posted 4 years ago

“User friendly website, very fast shipping, superb equipment.”

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Posted 4 years ago

“Rack Attack does business with the customers interest as their first priority. Alexander Cruz was fantastic to work with. I had a problem with a company I ordered Thule Aero Blade racks for my Audi Q7. They charged me for two racks which I ordered but only sent one. When I contacted them they told me they didn't have any in the warehouse. Long story short after two weeks of them screwing me over I finally got a refund and contacted Rack Attack and they were great. Customer service is #1. Thanks Alex”

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Posted 4 years ago

“Convenient, quick and friendly service. The roof rails I ordered fit my 2021 Hyundai Tuscon perfectly.”

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Posted 4 years ago

“We love the Thule we bought a few months ago for our daughter but are disappointed it will take 12 weeks to receive the second one we just bought for our son. This will be our third Thule. We love the product, how easy it is to use and the fact that it holds so much gear we don’t have to squeeze into the car. Please hurry the delivery of our recent purchase! We can’t wait to use it!”

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Posted 4 years ago

“Fantastic customer service all around and incredibly fast shipping!”

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Posted 4 years ago

“I was shipped the wrong item . Just received the correct bike rack and it is missing a bracket. Going on 2 months and I am still not able to transport a bike.”

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Posted 4 years ago

Hi James, Terribly sorry to hear about the issues. I'll have one of our rack experts reach out to address this for you. I appreciate you bringing this to my attention. Blaze, Rack Attack

Posted 4 years ago

“Hi. I just assembled my new bike rack today. Thule instructions aren’t the best 😞 But it’s done and ready to go. I want to say my experience with Rack Attack was exceptional. When I ordered the rack, they confirmed it was in stock and it was delivered promptly as promised! I have already recommended my friends to your site. Many thanks!!!”

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Posted 4 years ago

“Excellent website. Shipped accurately in a timely manner. One of the few online that had the kit I needed.”

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Posted 4 years ago

“Very good, but can’t think outside of the box!”

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Posted 4 years ago

“fast service, package was in good shape upon arrival.”

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Posted 4 years ago

Rack Attack is rated 4.8 based on 4,888 reviews