Rack Attack Reviews

Name: Rack Attack
Address: 120 W 3rd Ave, Unit 201, Vancouver, British Columbia
Rating: 4.74

4.7 Rating 4,941 Reviews

94 %

of reviewers recommend Rack Attack

4.7

Based on 4,941 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Rack Attack:

Rack Attack is the number 1 retailer of vehicle rack solutions in North America, offering a huge selection of high-quality brands and products, which can be bought online and in any of their stores locations across North America.

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Rack Attack 5 star review on 3rd September 2025

711

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Happy with the product. Great service! Thanks, Mike”

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Posted 2 years ago

Hi Mike, Thanks for bringing this up, and I'm sorry that we dropped the ball. I'll be reaching out to refund your shipping costs and add something extra on top of it. Best regards, Blaze Rack Attack

Posted 2 years ago

“Some of the best customer service I have experienced. Rack Attack provided answers to a question I had about fitting a roof top bike rack next to my kayak rack. They were thorough and able to find the right product for me. They followed up with a personal note ensuring everything worked. When I purchased my kayak carrier, Rack Attack helped pick the right one. Strongly recommend Rack Attack to navigate how to find the right products for your needs.”

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Posted 2 years ago

“Rack attack for the win!! Found an nearly obsolete part and made it happen. No drama. Actual phone calls. All good. Craig”

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Posted 2 years ago

“Justin was super helpful and knowledgeable, made sure I received the right info.”

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Posted 2 years ago

“Rack Attack has provided an impeccable customer experience from initial ordering, all the way through ensuring I was satisfied with my order. Unfortunately, the roof rack crossbar system I had ordered was dented/damaged in transit, however, Rack Attack worked with me on finding a solution to the issue and made everything super streamlined and stress-free. I couldn't have asked for better service, am super stoked with the end-result of my new system on the Rav4, and will definitely be supporting them in the future. Keep up the great work Rack Attack!”

Rack Attack 5 star review on 28th August 2023

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Posted 2 years ago

“got us a key for my roof rack, very nice staff and very helpful. super quick and easy.”

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Posted 2 years ago

“The items that I purchased online were available and shipped and delivered quickly. When damage was found on one of the items, Justin in Customer Service corrected the issue quickly. Excellent customer service.”

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Posted 2 years ago

“Thanks for putting it all together for me! I just asked for help and an estimate on a Thule roof rack and you made it easy...better than Thule themselves and faster shipping.”

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Posted 2 years ago

“Instructions were clear, installed rack was solid!”

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Posted 2 years ago

“Very quick service”

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Posted 2 years ago

“The website is clear and easy to follow as they do all the figuring out for you once you put in your vehicle and type of roof. The roof rack system we purchased was perfect for my 2013 Hyundai. I look forward to using the bike rack once I put it together.”

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Posted 2 years ago

“This rack is amazing. It is super versatile. It works well with both my mountain and road bikes. I am very happy with this product.”

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Posted 2 years ago

“While it was convenient to purchase my Thule rack, the foot kit didn't arrive with the rack. Once I received the kit, it was missing the instruction book.”

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Posted 2 years ago

Good morning Ken, We are sorry to hear about this experience. It looks like we had to ship from 2 locations just based on availability of the kit. We are more than happy to send you some instructions, I'll email you directly. Thanks, Matt

Posted 2 years ago

“I bought two roof top Tuele racks and they are fantastic. Great service and way to install. Thanks for at third time with bike ranks.”

Rack Attack 5 star review on 25th August 2023

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Posted 2 years ago

“Very Knowledgeable, friendly Highly recomended”

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Posted 2 years ago

“We love our bike Rack and it's our very good”

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Posted 2 years ago

“Very Good bike rack”

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Posted 2 years ago

“Everyone was super helpful in making recommendations that worked for my needs.”

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Posted 2 years ago

“the guys at the Vaughan location are super chill and helpful- knowledgeable and great with gear setup”

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Posted 2 years ago

“I needed a tray rack for my e-bike and Rack Attack readily assisted me in its operation, intricacies and additional keys.”

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Posted 2 years ago

Rack Attack is rated 4.7 based on 4,941 reviews