Rack Attack Reviews

Name: Rack Attack
Address: 120 W 3rd Ave, Unit 201, Vancouver, British Columbia
Rating: 4.75

4.8 Rating 4,859 Reviews

94 %

of reviewers recommend Rack Attack

4.8

Based on 4,859 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Rack Attack:

Rack Attack is the number 1 retailer of vehicle rack solutions in North America, offering a huge selection of high-quality brands and products, which can be bought online and in any of their stores locations across North America.

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Rack Attack 5 star review on 30th July 2025

708

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“You literally saved my bacon. The Yakima company was like a brick wall. You encourage me to back order the fit kit. It ended up arriving within 2 days! Thanks for the great service!”

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Posted 1 year ago

“I'm one of those confused customers. Any question I asked was answered politely and clearly. I would recommend Rack Attack. I also received my Yakima Showdown Kayak roof rack within 1 week and I live 8 hours outside of Ottawa and Toronto - so that was nice. The online ordering instructions were very good too.”

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Posted 1 year ago

“Delivery was fast! And the recommended racks did the job.”

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Posted 1 year ago

“When several purchased parts did not fit my current towers I was offered help in determining the problem and was requested to send pictures. I did and was told the parts i purchased would not fit my set up. I further explained that the parts sent did not match the parts images in the dierctions supplied. I never heard back from customer service. I will be returning my purchase for a refund.”

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Posted 1 year ago

HI Mark, We are sorry to hear about this experience and we will be reaching out to you right away to get this resolved for you. Thanks and have a great day! Matt Rack Attack

Posted 1 year ago

“Such a fast turnaround. Thanks so much. It’s just a key but all your stuff is so well supported.”

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Posted 2 years ago

“I watched a very comprehensive YouTube video produced by "Rack Attack" on the THULE rack that I was researching before deciding to purchase. I subsequently searched for their website and found their price was $40 less than the competition and with free shipping. What a great product, what a great price and what great service. So far the rack has exceeded my expectations.”

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Posted 2 years ago

“Excellent experience. Good service and quick delivery (I ordered my parts from calgary and they had to be shipped in quebec, received everything within 5 days)”

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Posted 2 years ago

“Excellent service, cordial et rapide. Merci à toute l'équipe!”

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Posted 2 years ago

“Love the new roof rack we got from Rack Attack. Goes great with the bike rack we boight frim them a couple years ago. Fast delivery and great selection of products.”

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Posted 2 years ago

“Super good service,,,nice guys high-quality work. Thank you so much.”

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Posted 2 years ago

“Good information on website, easy transaction, fast shipping.”

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Posted 2 years ago

“Love how my rack turned out! Thanks!”

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Posted 2 years ago

“Great service!!! We've had racks installed before and we love to support local business”

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Posted 2 years ago

“Was sent to the billing address instead of shipping- glitch on website? Either way, racks fits and works perfectly! Thank you rack attack!!!!”

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Posted 2 years ago

“The in-store service was informative and very helpful. Rack Attack will be getting all of my rack needs. This kind of service is so hard to find. A real gem in the Gem State!!”

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Posted 2 years ago

“Great company to work with. Quick responses to questions. I received the Overhaul HD rack system promptly... As for the HD bars, they've been paid for but are on backorder. This size is very popular and they are out of stock. Hoping this part of my order comes soon...before the Summer is done.”

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Posted 2 years ago

“Received the order very quickly and it seems to be good quality.”

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Posted 2 years ago

“Happy with the process except for the fact that the roof rack came in three separate boxes which arrived separately. I am also waiting for a Thule lock set to finalize the project. Four boxes all shipped separately.”

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Posted 2 years ago

Joe, we appreciate your feedback. We try to ship all items from the same location; however, we don't always have the stock available and are sometimes forced to split the order up. We'd rather get you the stuff sooner in separate shipments than delay the order to keep it all in one box. We'll get the locks to you as soon as they are available (I will follow up!). Blaze Rack Attack

Posted 2 years ago

“The parts comparability selector is great, accidentally order the wrong parts from a different company found your site with the right part payed for expedited/next day shipping, the part didn't arrive until 3 days after the expected delivery date, at that point went a got the part at a store an hour or so away, will be returning the package unopened. Half the blame is definitely mine for things being last minute but a little disappointed that I payed for next day shipping but the package basically got standard shipping.”

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Posted 2 years ago

David, I am sorry to hear about this experience, I will reach out to you immediately! Thanks, Matt Rack Attack

Posted 2 years ago

“Great inventory and super informative online experience.”

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Posted 2 years ago

Rack Attack is rated 4.8 based on 4,859 reviews