Roman Originals Reviews

Name: Roman Originals
Rating: 1.81

1.8 Rating 875 Reviews

18 %

of reviewers recommend Roman Originals

Company Reviews

Questions

Metrics

1.8

Based on 875 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0121 314 3573

Email:

reece.wallis@romanoriginals.co.uk

Write Your review

Tell us how Roman Originals made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Roman Originals 1 star review on 8th April 2025

Anonymous

Roman Originals 1 star review on 24th July 2024

Mandisa Nozulu

Roman Originals 1 star review on 15th July 2024

Disgruntled

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bought a pair of trousers from the shop, but they didn’t fit quite right. Took them back and couldn’t get my money back, had to have a gift card. Think this is disgraceful, there is nothing else I want, but am having to buy something. Don’t know any other shop that has this policy. Shan’t be buying anything there again.”

Helpful Report

Posted 6 years ago

“Roman Originals need to cut back on packaging. Not only was the top I ordered in a see through plastic cover, it was then put in a branded roman originals large carrier bag & then it was put in another plastic bag where they put my delivery details on!???”

Helpful Report

Posted 6 years ago

“Customer service deplorable. I sent a dress back with alabel they sent to print on lie. Sent back on 25of September. I tried to fgettins out when I was getting my refund. asked to send in proof of return receipt.one said they didnt have it and despite more phone call one said the dress was out of stock anfd i coild keep the one I had (sent back) annd they wouls give me 25% back. Then another customer service agent told me they dont have the return.I just give uo”

Helpful Report

Posted 6 years ago

“Love your clothes which I normally purchase on line. I went into the Solihull store yesterday 31st October 2019 and purchased (in cash) 3 items totalling £123.00. I didn't try on in store as I had an appointment to get to and was running out of time. I tried them on at home on the same evening. The two tops were too large and the jump suit was too short. I have re-ordered the tops online in a smaller size so will have to return the three items to store. I have found out from other reviews you do not refund but give a gift card. Why? This is my hard earned money not yours and you will have the goods to put back in the shop and sell to someone else. This was not explained to me when I paid for the goods - why not? Had it been I would not have purchased the goods. I certainly won't be buying from Roman Originals again and will not recommend to anyone for the above reasons. You are the only company I know who adopts this totally out of date and unfair return/refund policy.”

Helpful Report

Posted 6 years ago

“I was just about to buy a dress and jacket from Roman originals but decided to check some reviews first SO glad I did as the company polices are shocking so needless to say I emptied my basket and bought elsewhere. Bernie Glasgow”

Helpful Report

Posted 6 years ago

“Delivered to an entirely different address 100 mies away, they say it's been signed for and so nothing they can do - simply fraud - probably a staff members home.”

Helpful Report

Posted 6 years ago

“Bought a top from them but was faulty so returned it. Paid £24.00 for it and only received £20.00 back. They didnt pay me the return postage of €10.55 euros. Got no satisfaction from them after contacting them several times. Will never shop with them again.”

Helpful Report

Posted 6 years ago

“Horrendous customer service. Bought a top that came away at the neckline due to faulty stitching. No proof of purchase as I had bought it in store, tried on and had no intention of returning it. Asked them to look at the email they take at payment as that may show proof of items I bought. Sent photos of item where you can see it is faulty stitching. Just replied that without my receipt there was nothing they could do and even with a receipt it had to be within 30 days and would be a gift card or exchange. Happy to take your money but customer service appalling. After several emails I get the same lame reply. Avoid this company. I have shopped for many years and bought a fair few items but won’t bother again. Looking at the reviews on here it seems I’m not alone sadly. Have never come across a company like it.”

Helpful Report

Posted 6 years ago

“Bought top on hoilday told 30 days return. 3 days later returned to my local Roman shop to be told credit note or exchange. Just wanted my cash back. Roman wake up we are not in dark ages now. Will not shop there ever and will tell everyone I know the policy Roman have. Credit note will be given away. ☹️”

Helpful Report

Posted 6 years ago

“Left with a dress I wasn’t sure about to be told I can take it back. Took it back and told no cash back so I have a card for a shop I don’t normally shop in. Will use card at some point and won’t shop here again.”

Helpful Report

Posted 6 years ago

“Lovely dresses but unbelievably bad customer service if there's a problem. I bought a dress for a wedding. However upon wearing it the hem must have been coming away as during the day my heel (not high or very pointed) caught in the hem whilst I was walking and pulled the hem even more. I sent customer services a photo clearly showing it was obvious the overlocking had been pulled away from the fabric and asked for a replacement only to be told it was wear and tear and they would not replace it. Considering the damage happened as I was walking and my shoes were only small heeled the hem must have been coming away to start with and therefore a manufacturing fault. Extremely disgusted with their attitude. I will not be buying from them again!”

Helpful Report

Posted 6 years ago

“It’s illegal to display any notice that deliberately misleads consumers or deceives them about their rights, eg a sign that says you don’t accept returns or offer refunds. I bought a fascinator from thisvawful comoany, it wascdamahed, i rrturned item via RM tracking, they have received this back and yet i am still waiting for a refund almost 15 days later. I have had to open a paypal dispute and Roman are still fighting against giving me a refund!”

Helpful Report

Posted 6 years ago

“Ordered dresses online using a discount code, code showed on check out and then miraculously disappeared on invoice!! Emailed customer help line to be basically told tough can’t do nothing about it as order is now placed!! Watch scam on offer codes!!”

Helpful Report

Posted 6 years ago

“Dress not delivered despite tracking says it was. Contacted seller and Royal Mail. Said they would investigate it. Royal Mail sent a letter today saying the parcel was left in the garden. We have very small front garden and the gate to the back garden is always locked as we have two dogs. We were in when they say they left it also no card through the letterbox.Contacted Roman again today saying they would investigate Royal Mail. Now been almost four weeks since they said they delivered the dress. Have asked for refund three times to no avail. Now asked Pay Pal to see if they can sort it.”

Helpful Report

Posted 6 years ago

“Very disappointed about return policy. I didn’t pay for delivery when I bought so it was really shocking to see not full refund on my account. When I checked the email it was really confusing as they enclosed the original invoice with the price I have payed. So why is the refund less, no explanation. You don’t treat customers like that this days.”

Helpful Report

Posted 6 years ago

“No where on their web site does it explain the refund policy. Prevented me from ordering a lovely dress as I wanted the option of returning it if it didn’t fit for a full refund. Get up to date Roman Originals”

Helpful Report

Posted 6 years ago

“Diabolical exchange policy! Brand new top in perfect condition with all tags cannot be exchanged for something else without a receipt! I'm not even asking for a refund - just an exchange. Outdated policy which is just making customers angry - Why do they do this? Its nuts!”

Helpful Report

Posted 6 years ago

“Ladies in widnes Roman very rude and stuck up, made me feel very uncomfortable ( ever seen pretty woman ladies) refunds policy is a disgrace payed with hard earned money , I had to return item only to be given a credit note, surly well outdated Roman move with the times will you”

Helpful Report

Posted 6 years ago

“I went to return a garment that was faulty ,it was the Pride Hill in Shrewsbury shop ,the assistant was very rude to me and made me feel really small ,she needs to learn some manners ,she was eastern European ,I have been to that shop lots of time over the last twelve months and found the girls really lovely,she made me feel it was my fault ,at the time I ,,. was being served by a lady called chris and she kept butting in and saying I remember you from the other day ,its sad that people act in such a way that it puts people off to shop in the shop.”

Helpful Report

Posted 6 years ago

“Love the clothes however your return policy is dated and very unfair and staff in my local store are stuck up and rude. I will NOT be shopping here again”

Helpful Report

Posted 6 years ago

Roman Originals is rated 1.8 based on 875 reviews