Roman Originals Reviews

Name: Roman Originals
Rating: 1.82

1.8 Rating 888 Reviews

18 %

of reviewers recommend Roman Originals

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1.8

Based on 888 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Email

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Phone:

0121 314 3573

Email:

reece.wallis@romanoriginals.co.uk

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Roman Originals 1 star review on 8th April 2025

Anonymous

Roman Originals 1 star review on 24th July 2024

Mandisa Nozulu

Roman Originals 1 star review on 15th July 2024

Disgruntled

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Trust me just avoid this shop.....................Customer service appalling! So difficult for them to do their job! didn't want to be there! and it was blooming Christmas!!!! Didcot was the store ..............................Manager needs sacking!!!”

Helpful Report

Posted 7 years ago

“This store would actually do ok if they were fair. I had a job interview and wasn't too sure about a £45 dress, I told the assistant that I may not wear it, wasn't sure. Etc... At no point was I told I couldnt be refunded, I wouldn't have bought the dress. The NEXT day I realised it wasn't right. So took it back! That's when all the non refundable with no faults literature was shown to me and talked about. As a good will gesture they should have refunded as the girl who served me was there and openly admitted it was her fault she didn't tell me. So I called head office from the store, a woman put down the phone on me. Then they gave me store credit. I don't shop in there! It was a one off! I am 38, the clothes are a little mature for me personally. So I had to give the card to my mum so basically lost almost £50. Training must be poor as nothing was communicated to me to make me aware . They kept telling me the refund policy after they had my money. This company must only be interested in money, customer service isn't important and clearly neither are the customers! I will never use this brand again and I will tell everyone I know about the service there are plenty of shops in the high street who value you.”

Helpful Report

Posted 7 years ago

“Will never shop at Roman again . Fairly good customer service when I went in looking for a top for a special occasion . I realise now it was a hard sell . The two assistants couldn't e more helpful but I was running it of time . I took two to have a better look and decide at home as I hadn't to go . I felt under pressure and after all their help I felt I neded to buy something . Despite what the woman said afterwards no She didn't explain about the no refunds policy . It's exchange only . I wrongly assumed it being a high street store that I could take back for a refund. The lady even said keep the necklace safe in case you need to bring back . I didn't like them after all with the time and space at home . I returned both . I walked in to the store at Solihull and one of the lady's who had helped and couldn't do enough at the time I was buying was there. She seemed to know I was bringing back as she asked from halfway across the shop as I entered in a very loud and abrupt tone " can I help you" ? I explained when I got nearer a bit taken aback that I was bringing back . She then became even louder explaining it was exchange only and that she had explained that clearly at the time as she remembered me. No Shen didn't or I d never have taken one being unsure let alone two . She was quite bombastic , verybliud like she wanted everyone to hear . She told me I had to find something there and then . Isn't isn't have time . Also I felt very uncomfortable and embarrassed . There were customers in the shop could hear everything. I just wanted to leave . I found out later they could give a gift card Valid for 12 months . I felt she was deliberately embarrassing me perhaps even trying to bully me in to keeping it . Luckily I deal too with a different woman when I returned and I got a gift card. She didn't have much to say for herself and virtually hid in the changing room when I returned. If the exchange/ refund policy had been explained that would have been best or failing that politely , calmly and quietly explained in a professional manner that would have been acceptable . It was not it was put to me loudly, aggressively almost and to cause embarrassment and conflict . I In”

Helpful Report

Posted 7 years ago

“I bought a jacket in the Friday reduction sale and although I tried it on in the shop it was so busy I didn't notice there was anything wrong with it till I tried it on again at home. the back of it was 1 and a half inches shorter than the front, the press studs when used the neck higher on one side and the front lower on one side. So took it back to the Taunton store the day after for a refund on faulty goods. It was refused, the manageress refused to look at it, the assistant pulled it around to try to prove it was not faulty. even though when on a hanger the fault was obvious. the manageress by this time was 'extremely' rude to me, I told her how disgusting her attitude was, and then she just rammed it back in to the bag, thrust it at me and stormed off in a rage. Quite frankly if this is the kind of staff that Roman employ , then it's a wonder that your company is still operating. I 'had' to accept a credit note in the end but still have to find a coat to buy somewhere else, i am 73 years old and have never in my life been treated so disgustingly by a shop assistant before.”

Helpful Report

Posted 7 years ago

“I used to shop online with Romans quite frequently .But last time its worst experience and I dont think I would buy anything from Romans again. Staffs at Staines are worst.Most unfriendly. I went to return one of my online purchase as it was not the right fit. I was happy to exchange the purchase with gift card. But the staff said she cant do it on Saturday and they made me come again on Sunday. The same lady was there and she was so complaining about the policy their shop have and treated us so badly. Im going to exchange the money I spent.But the lady there treated as if Im getting her money. Never again in Romans!!!! Return policy is worst and staffs are very bad atleast in Staines branch.”

Helpful Report

Posted 7 years ago

“Roman must be the worst company to buy from I have been a valued customer to Roman from they first opened in Solihull I shop in it about twice a week always purchase something the staff know me from going in so often,I bought a garment on my lunch hour didn't have time to try it on got it home and it didn't fit as I always buy the same size from them unfortunately this size came up smaller I brought it back with tags still on it and in the Roman bag but could not find my receipt. I didn't want a refund I just wanted to try another garment in the same size to see if it fit better,the staff wouldn't hear tell of it after knowing me for many years as we always have a chat. I will not spend anymore money in this shop think they will have to change there exchanges policy if they want to stay in business.”

Helpful Report

Posted 7 years ago

“Bought 2 tops in a stretchy jersey fabric. Very pleased with both until I washed them ( by hand I should add). One top looked as though a rough comb had been dragged all over it. I returned it with the receipt and exchanged it for the same top, I hoped the first experience was a one off. I have now worn and washed the tops again and both have gone the same way. I have been into the shop this morning to ask if I can return them as faulty. I was told not without the receipt or proof of purchase. I felt like a criminal. I should have quoted the trading standards rule book at them as they clearly don't know or don't care that it is law that they should take back any faulty goods with or without a receipt. I was told to go and get proof it is theirs. I suggested the label is proof enough. I am to request bank statements!! I am not that desperate, I will vote with my feet and spend my clothing budget elsewhere. The tops? I'll do my housework in them. Thank you Corby Roman.”

Helpful Report

Posted 7 years ago

“Poor customer service, faulty clothes are not acknowledged with a cash refund, upon production of receipt and tagged clothing a week later! I will never purchase from here again! Previous to this occasion I'd made lots of purchases! I haven't recommended Roman to friends or family since. In my opinion consumer rights don't exist with this company. I spoke to CAB regarding this and I should of had a cash refund - I got a gift card in the post! Upon speaking to elderly customers, being unable to return faulty goods is a common occurrence.”

Helpful Report

Posted 7 years ago

“Disagree with there exchange policy ,I have a £28 top that doesn't fit and Roman refuse to exchange ,I will NOT be shopping there again . Helen Hutt”

Helpful Report

Posted 7 years ago

“Bought a dress when I got home I saw was ripped and went to return it the sales lady was rude and unhelpful”

Helpful Report

Posted 7 years ago

“I recently used a birthday £10 off voucher online which was valid when spending £50 or more. I bought the same dress in 2 different sizes and returned the larger one. I thought that £3 p&p was a bit steep but paid it anyway. My refund was processed minus the £3 p&p and £5 of the voucher I used. I queried this and after chasing for a response (over a week later) was advised that I couldn’t have a a refund of the £5 because of the way they had processed it! I asked for a call to discuss this decision but this request was just ignored. I agree with the previous review, I spend £100s every year in Roman, but never again. It’s 2018 Roman, wake up!”

Helpful Report

Posted 7 years ago

“Avoid like the plague. Read trust pilot reviews. NO REFUNDS ridiculous policy”

Helpful Report

Posted 7 years ago

“I recently visited your store in sutton coldfield. I went to till with top-and then got a barrage of how it couldn't be returned -voucher or exchange phew! I told her I mainly shop at marks and spencer as they make you feel relaxed with purchase-if anything is wrong they are great. Then another assistant joined -to belittle my views. I voted with my feet-put the purchase down and walked out. I have never felt so uncomfortable-and will not go there again. Outdated policy alienates your customers. Horrible experience staff need training in customer service.”

Helpful Report

Posted 7 years ago

“I agree with many other commentators re the outdated returns policy. I was forced to accept a time limited gift card instead of a refund, despite returning an unsuitable item within 2 weeks. Once the card is used I won't shop here again, there is plenty of other choice. I thought consumer act 2015 obliged retailers to refund unsuitable items within 30 days - of course unsuitability is hard to prove but why is it in the stores favour? I had bought two pairs of trousers - same size - one fitted, the other too big and a funny, unflattering shape on, despite supposedly being my size. Surely this contravenes the consumer act?”

Helpful Report

Posted 8 years ago

“£3 cost for returns on Royal Mail.. Most of shops you've got free returns.”

Helpful Report

Posted 8 years ago

“Buying an item and being told I can have a refund if not suitable and find they deduct £3.00 to cover the postage and not been told about that when ordering is a disgrace WILL NEVER USE THIS COMANPANY AGIAN”

Helpful Report

Posted 8 years ago

“Bought crinkle top from Ashton-Under-Lyne branch to take on holiday. Wore the top twice crinkles almost disappeared it looked nothing like what I had purchased. Took the top back was told by the manageress that there was nothing wrong with the top. I disputed this was told that the area manager was due to visit the store in the next few days agreed to leave the top with them for the area manager to look at. Got call next day to say that the area manager was now not due for at least a couple of weeks. Was then told by the store manageress that in her opinion the top had been washed which I had already told her the previous day it had not been washed or ironed. I asked if she was saying that I was lying she denied this. I then contacted the customer service centre, was told that due to company policy the store managers decision could not be overturned. Asked to speak to a manager told they would ring me. After over a week after speaking to a manager still no further forward. Went to the store to see the manageress asked why she thought the top had been washed was told because it smelt as though it had been washed and she asked her assistant to confirm this. Told them that would be my perfume they could smell. Again asked were they saying I was lying, the assistant indicated that they were only doing their job. By this time I and my husband were not happy with their attitude, they then decided to call security as I tried to tell other customers about the problem I was having. Never in all my 71 years have I experienced this attitude on returning goods. This company does not have any respect for their customers. service”

Helpful Report

Posted 8 years ago

“Will not purchase again from Roman Originals due to their Returns Policy. This is the first time I have returned anything bought on line from Roman Originals, ordered my usual size 10 but this particular top was too big, as they charge £3.00 postage for returns decided to go to the nearest shop, which was in an unfamiliar area. Parking charges and finding somewhere to park was an experience I would have preferred to avoid, eventually found the shop, given a card to buy something else even though I would have preferred a refund. The shop had very limited stock of anything in a size 10, so used the card over the phone to buy something else to the same value. Other on line retailers offers free delivery and free returns and a full refund. I have no intention of going through this hassle again will shop elsewhere.”

Helpful Report

Posted 8 years ago

“A poor returns policy coupled with a very rude staff member in my local store. She was to the point I vowed not to shop there ever again. I went in for a disabled relative who could not try in an item as they are housebound and I had to return the item. The shop assistant had been rude on the previous two occasions and was exceptionally rude when I mentioned the poor returns policy, their website offers a refund if 'you are not happy with the item'- only for it to be a credit note via giftcard. It was not so much the policy but her attitude. The quality of items are good but would rather go without or shop elsewhere. Times are changing -many people shop online with retailers with no quibble returns policy, that is modern retail whether it is difficult for retailers or not, it is the competitive environment. Whatever happened to the customer being King. Shops are struggling to exist on the highstreet, you would think they would be keen to make it a better experience.”

Helpful Report

Posted 8 years ago

“BE CAREFUL when buying anything from this store. If you change your mind they WILL NOT GIVE YOU A REFUND. I tried to return two items two days after I had bought them - I had the receipt and they were in exactly the same condition as when I had bought them, ie. unworn with tags on. Their policy is to offer you a gift card to spend at their store within the next 12 months and that's it - take it or leave it, no cash refund. I phoned their Customer Services to make a complaint as I was so surprised at their outdated policy. I got nowhere with this and was told my complaint would be escalated and was promised a call back from a team leader within 2 days but the call never came - nothing. They are not interested once they have your money - all they do is hide behind their ridiculous company policy and you are left with clothes that you don't want whilst they keep your cash. I for one will never shop in Roman Originals again and I have warned friends/family/colleagues that if they purchase something from this shop and change their minds they can whistle for a refund. There are plenty of other clothes shops out there that happily give you a refund if you need it - Roman Originals should take a leaf out of their books and lose their outdated policy.”

Helpful Report

Posted 8 years ago

Roman Originals is rated 1.8 based on 888 reviews