Roman Originals Reviews

Name: Roman Originals
Rating: 1.82

1.8 Rating 888 Reviews

18 %

of reviewers recommend Roman Originals

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1.8

Based on 888 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Email

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Phone:

0121 314 3573

Email:

reece.wallis@romanoriginals.co.uk

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Roman Originals 1 star review on 8th April 2025

Anonymous

Roman Originals 1 star review on 24th July 2024

Mandisa Nozulu

Roman Originals 1 star review on 15th July 2024

Disgruntled

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I'm finding the whole refund experience very frustrating! My order was sent overseas by mistake, mine apparently but I fail to see how I'm responsible for that with a UK postcode. Its been 2 months now, limited communication, unless I instigate it. Will not order from Roman again.”

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Posted 5 years ago

“I inadvertently ordered two identical dresses; I returned both. I've only been refunded for one, but am getting no response to my emails. Not good customer service.”

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Posted 5 years ago

“Communication poor, no response to emails and when they did not signed with a name. So impersonal. Still waiting for refund Cost I purchased was such poor quality and damaged”

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Posted 5 years ago

“I had to return a gift and was given a gift card needless to say this was before lockdown so it is out of date, after a 15-20mile trip to Roman I was told that I need to get in touch with customer service I have tried to get an answer by by phone and I have now sent 5 messages but no reply very bad service”

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Posted 5 years ago

“The The dress I received was a completely different colour (burgundy) to the online picture (salmon pink). I returned it and they wouldn’t refund my postage saying it wasn’t a valid reason to return it.”

Roman Originals 1 star review on 13th April 2021

Helpful Report

Posted 5 years ago

“Very dissatisfied with purchase- coat and no response to emails. Quality of coat awful for price”

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Posted 5 years ago

“I take time to shop at night when I have time next day go to submit order and find the prices have gone up how is that happening Im done with Roamans and all their affiliated combined businesses.”

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Posted 5 years ago

“DON’T BE MISLEAD!!!! I was aggrieved to find I had been charged £3 for returning an item using the returns label as it was certainly not mentioned when I checked the RETURNS UK section when placing my order. I wrote to customer services and received this ... When using our label to return your order, £3.00 will be deducted from your refund to cover the postage. This information can be found on your dispatch note, as well as on our website under 'Delivery Information - How to return an item'. It would have been helpful to include this in the relevant RETURNS UK section on their website where it would be obvious and pretty useless to state in the delivery note by which time the order had been received. Just be aware, I certainly won’t be using them again.”

Roman Originals 1 star review on 24th November 2020

Helpful Report

Posted 5 years ago

“I have already emailed twice about the fact that I have tried ordering a dress online with 25% off now about 8 times. However it went through eventually but without recognising the discount. The email says the company is sorry, but cannot help!!! A very disappointed customer!!”

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Posted 5 years ago

“Ordered RED check dress, it’s dark burgundy. £3 to return it by post, the stores don’t give refund to original card. Customer services couldn’t help. I should have read the returns policy before I ordered. So disappointed”

Helpful Report

Posted 5 years ago

“Yes l love Roman cloths and have to order them on-line as no outlet near me, but sad to say your delivery service POST OFFICE ha ha is the worst one to have. if not in l have to go to local dept and that in Tamworth is a hell of place to park & part time opening times AWFULL. please use Hermes as if not in will leave in safe place or will come back another day.”

Helpful Report

Posted 5 years ago

“Still waiting for parcel to arrive orded on 8th August no body answering phone or email taken payment not acceptable”

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Posted 5 years ago

“2 pairs of cropped trouser, which both pairs the elastane has shredded on the back seam. Email customer service tried ringing them, now very frustrated by lack of response from Roman. The assistant in The shop even phoned the number she had for them. No luck.”

Helpful Report

Posted 5 years ago

“I bought a turquoise relax fit crepe dress size 16 and it fit lovely, sent for a black dress same size same design and the black dress is 2 inches shorter and 2 inches slimmer-l took this back to my local shop in Basildon Essex and got a gift card. I thought l would try again for the black one in case there was a batch wrongly sized up-but again the black one has come up 2inches shorter and 2 inches slimmer-so disappointing-l love Roman clothes but this has lead me having to go my Nearest Roman Store twice to return something -on the website it states length 98cm and the black one is 93cm -if l had posted Both of these back to you it would have cost me £6.00-disappointing.”

Helpful Report

Posted 5 years ago

“Two face masks arrived today and was extremely dissapointed with them they're no more than a thin piece of elasticated material with very little protection”

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Posted 5 years ago

“The 4/5 star reviews must be from their friends or relatives. 2 or 3 reviewers said refund for returns was fine. Are they happy to lose £3 when returning items for a refund? Ir to be lumbered with a gift card? I can’t understand how this company are still in business with their 1970s policies. Their customer service argue when there’s a complaint and their clothes sizing is all over the place which makes it even more difficult to purchase on line. Some of the merchandise is nice but a lot is way overpriced for inferior material. Buying in store is not an option as stock choice is small compared to online. Buy at your peril!!!”

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Posted 5 years ago

“I was refused my money back when returning a dress from lakeside Doncaster. I had a receipt and the fitting rooms were closed. Customer services said it was company policy to only give credit notes.”

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Posted 6 years ago

“Went by size chart but top too big and long , this us not my fault yet they are going to charge £3 to return and give me a voucher for remainder. Wont be using this method again or Roman Originals. .”

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Posted 6 years ago

“I bought 2 pairs of cropped trousers online and as I had just moved house I didn't alter my address. I realised that I had done this immediately after placing the order and emailed Roman to ask them to send the items to my new address. I had no reply so I continued to email them. I was then told that they had been delivered to my previous address. They will not refund or replace the items which I think they shouĺd as they were informed well before despatch. They suggest that I collect the items from my previous address which is 100 miles away. They are so unhelpful and I am now out of pocket. Will never shop there again.”

Helpful Report

Posted 6 years ago

“I bought several items on line and although the items were lovely the size of each items was way out, I ended up buying a 10 was on the large side and some 12 sizes all of which fitted differently. I am now returning 3 items due to incorrect sizing, I have been told that if I take them to a shop I can only get a gift token not a refund on the card I used to pay with. They all have the labels on and still on hangers and covering. So I will now pay £3 to post them back. Customer services quite rude.”

Helpful Report

Posted 6 years ago

Roman Originals is rated 1.8 based on 888 reviews