Roman Originals Reviews

Name: Roman Originals
Rating: 1.81

1.8 Rating 864 Reviews

18 %

of reviewers recommend Roman Originals

Company Reviews

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Metrics

1.8

Based on 864 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0121 314 3573

Email:

reece.wallis@romanoriginals.co.uk

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Roman Originals 1 star review on 8th April 2025

Anonymous

Roman Originals 1 star review on 24th July 2024

Mandisa Nozulu

Roman Originals 1 star review on 15th July 2024

Disgruntled

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered a dress next day delivery my money was taken straight away, next day had an email saying "your order, oops our mistake, here is free delivery for next time", no explanation and two emails sent to them but no reply no email to say my order has even been dispatched and its not even listed in my orders on my account....where is my next day delivery dress? I want my money back now, won't use Roman originals again”

Helpful Report

Posted 4 years ago

“Kicked me and my friends out of the store because "we wouldn't find anything we wanted" in the shop. I don't know if it was an age thing or a race thing but she was very disrespectful”

Helpful Report

Posted 4 years ago

“Goods ordered 12 days ago, nothing arrived after a week so I emailed Roman Originals. I received a reply stating "Due to an system error it prevented your order from dispatch. We have now contacted the warehouse and your order will dispatch today and should arrive by Saturday". I emailed Roman Originals again but, they have chosen not to respond. Today, Tuesday, and another 5 days later still not received my goods. My money was taken on the day of my purchase, so I am now out of pocket. I have been a regular customer of Roman Originals but, DO NOT have the confidence to use them again. Don't throw your money away on goods you won't receive.”

Helpful Report

Posted 4 years ago

“Terrible service thus far. Ordered trousers, unfortunately too small, have requested an exchange for an alternative size and am still waiting to receive those trousers! Have tried to contact the company to see where my order is up to ie. whether first pair of trousers have been received and where are my second pair of trousers but they are saying I have to wait 21 days. Not sure why? Now I'm just wanting a refund as I give up and think the service I have received has been absolutely appalling. Would not use again!”

Helpful Report

Posted 4 years ago

“Very disappointed that they would not refund full cash value. They never mentioned it at purchased.”

Helpful Report

Posted 4 years ago

“I'm finding the whole refund experience very frustrating! My order was sent overseas by mistake, mine apparently but I fail to see how I'm responsible for that with a UK postcode. Its been 2 months now, limited communication, unless I instigate it. Will not order from Roman again.”

Helpful Report

Posted 4 years ago

“I inadvertently ordered two identical dresses; I returned both. I've only been refunded for one, but am getting no response to my emails. Not good customer service.”

Helpful Report

Posted 4 years ago

“Communication poor, no response to emails and when they did not signed with a name. So impersonal. Still waiting for refund Cost I purchased was such poor quality and damaged”

Helpful Report

Posted 4 years ago

“I had to return a gift and was given a gift card needless to say this was before lockdown so it is out of date, after a 15-20mile trip to Roman I was told that I need to get in touch with customer service I have tried to get an answer by by phone and I have now sent 5 messages but no reply very bad service”

Helpful Report

Posted 4 years ago

“The The dress I received was a completely different colour (burgundy) to the online picture (salmon pink). I returned it and they wouldn’t refund my postage saying it wasn’t a valid reason to return it.”

Roman Originals 1 star review on 13th April 2021

Helpful Report

Posted 4 years ago

“Very dissatisfied with purchase- coat and no response to emails. Quality of coat awful for price”

Helpful Report

Posted 4 years ago

“I take time to shop at night when I have time next day go to submit order and find the prices have gone up how is that happening Im done with Roamans and all their affiliated combined businesses.”

Helpful Report

Posted 4 years ago

“DON’T BE MISLEAD!!!! I was aggrieved to find I had been charged £3 for returning an item using the returns label as it was certainly not mentioned when I checked the RETURNS UK section when placing my order. I wrote to customer services and received this ... When using our label to return your order, £3.00 will be deducted from your refund to cover the postage. This information can be found on your dispatch note, as well as on our website under 'Delivery Information - How to return an item'. It would have been helpful to include this in the relevant RETURNS UK section on their website where it would be obvious and pretty useless to state in the delivery note by which time the order had been received. Just be aware, I certainly won’t be using them again.”

Roman Originals 1 star review on 24th November 2020

Helpful Report

Posted 4 years ago

“I have already emailed twice about the fact that I have tried ordering a dress online with 25% off now about 8 times. However it went through eventually but without recognising the discount. The email says the company is sorry, but cannot help!!! A very disappointed customer!!”

Helpful Report

Posted 4 years ago

“Ordered RED check dress, it’s dark burgundy. £3 to return it by post, the stores don’t give refund to original card. Customer services couldn’t help. I should have read the returns policy before I ordered. So disappointed”

Helpful Report

Posted 4 years ago

“Yes l love Roman cloths and have to order them on-line as no outlet near me, but sad to say your delivery service POST OFFICE ha ha is the worst one to have. if not in l have to go to local dept and that in Tamworth is a hell of place to park & part time opening times AWFULL. please use Hermes as if not in will leave in safe place or will come back another day.”

Helpful Report

Posted 4 years ago

“Still waiting for parcel to arrive orded on 8th August no body answering phone or email taken payment not acceptable”

Helpful Report

Posted 4 years ago

“2 pairs of cropped trouser, which both pairs the elastane has shredded on the back seam. Email customer service tried ringing them, now very frustrated by lack of response from Roman. The assistant in The shop even phoned the number she had for them. No luck.”

Helpful Report

Posted 4 years ago

“I bought a turquoise relax fit crepe dress size 16 and it fit lovely, sent for a black dress same size same design and the black dress is 2 inches shorter and 2 inches slimmer-l took this back to my local shop in Basildon Essex and got a gift card. I thought l would try again for the black one in case there was a batch wrongly sized up-but again the black one has come up 2inches shorter and 2 inches slimmer-so disappointing-l love Roman clothes but this has lead me having to go my Nearest Roman Store twice to return something -on the website it states length 98cm and the black one is 93cm -if l had posted Both of these back to you it would have cost me £6.00-disappointing.”

Helpful Report

Posted 4 years ago

“Two face masks arrived today and was extremely dissapointed with them they're no more than a thin piece of elasticated material with very little protection”

Helpful Report

Posted 4 years ago

Roman Originals is rated 1.8 based on 864 reviews