Roman Originals Reviews

Name: Roman Originals
Rating: 1.81

1.8 Rating 875 Reviews

18 %

of reviewers recommend Roman Originals

Company Reviews

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Metrics

1.8

Based on 875 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0121 314 3573

Email:

reece.wallis@romanoriginals.co.uk

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Roman Originals 1 star review on 8th April 2025

Anonymous

Roman Originals 1 star review on 24th July 2024

Mandisa Nozulu

Roman Originals 1 star review on 15th July 2024

Disgruntled

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I’ve seen loads of reviews about returns I’m in the same boat as they are I returned two items one of them is the 15 th of April .. It took them ages to respond to me what’s going on at Roman ? I’ve shopped with them for years and spent a fortune over the years .. I’ve not got my money back for two items 60 Pounds in total .. yet after countless emails and you Cant ring up they say the phone lines are down.. sorry but I don’t believe it they simply don’t want complaints .. I won’t be buying anymore from Roman online I’ll try them on i the shop only but not as much choice .. very disappointed customer 😟”

Helpful Report

Posted 3 years ago

“I ordered 2 dresses from Roman and was impressed that they were delivered the next day. Then everything went down hill the dresses was nice but a little small so I returned them on 26/04/22 and asked for an exchange. I contacted the company to see if they had received the dresses and when the new ones will be sent out. They replied on 03/05/22 to say there is a delay in sending out replacements? I have since sent 6 emails and have not received a response. My son is due to get married in a few weeks and ordered the dresses for this occasion. I am now in limbo as I cannot afford money wise and time wise to wait any longer.”

Helpful Report

Posted 3 years ago

“Terrible customer service. I returned goods to them on 22nd April and have proof of delivery via Royal Mail tracking service. No refund received. I have emailed them but they do not respond. There is no contact telephone number for them. Will never order from them again.”

Helpful Report

Posted 3 years ago

“Received this reply from Roman Originals, while there was no delay in taking my money, I have had to chase up acknowledgment of return and my refund- Good Afternoon, Thank you for your email. Your parcel was received back in the warehouse on the 06/05/2022. Please note returns can take up to 21 working days to be processed due to unforeseen circumstances. Once we have processed your return we will notify you via email. Please bare with us we are try to work as fast as we can to process your return. Kind Regards, Roman Customer Services This was cut&pasted so spelling mistake and unprofessional layout etc are sic. Notice not even an apology! I am also unable to unsubscribe from the bombardment of marketing emails from them, I complained that the unsubscribe link does not work! But they ignored that part of my complaint.”

Helpful Report

Posted 3 years ago

“They are so bad I didn’t receive my parcel they said it was delivered, now they have blocked my e-mail address so unprofessional, terrible company, I’ve spent a lot with them never again”

Roman Originals 1 star review on 9th May 2022

Helpful Report

Posted 3 years ago

“Never answer emails regarding refunds, far too long in actually getting your money back. Been a customer for many, many years but now we have definitely parted company. I will never shop wit them again. I’m contacting my bank also as I’m just fed up of getting nowhere with Romans”

Helpful Report

Posted 3 years ago

“Very concerned that as of today 6th May 2022 it has now been 3 days since due to a "technical" fault no returns can be processed. I was told by the manageress that this is going to be the case until at least Friday 13th May 2022. Very concerning. How is it they can still take customer's cash but not process exchanges? The only information to new customers is a note pinned to the till saying "Unfortunately no returns can be dealt with today due to technical issues". Buyers beware!!”

Helpful Report

Posted 3 years ago

“I have a gift card for 50 pound tried to use it today but they said server is down you cant use it today . but you can pay for it.not happy”

Helpful Report

Posted 3 years ago

“I’ve been trying to get a refund from Roman originals keep on sending emails asking for same details reference number postage date I have proof of postage needless to say I won’t be shopping at this store anymore!!!!!! I’m still waiting for refund two weeks later”

Helpful Report

Posted 3 years ago

“The dresses I ordered were not as described in the advert. They were supposed to be lined and they weren't. I contacted customer services and after 10 days I received a reply saying that I could return them without paying for postage. I then received an email stating that garments had been received and I would get a refund less £3 for postage. I contacted customer service again as this was not as I had been told, I am still awaiting their response. I am not impressed.”

Helpful Report

Posted 3 years ago

“The sizing is all over the place. I ordered a dress to wear at a wedding, I would have needed a foot taking off the bottom and I'm not short. It looked nice in the photo, in reality not one bit and certainly over priced for what it was. They don't inform you when items are returned and you still get invoiced and have to chase it up Dreadful to deal with, I will never use them again”

Helpful Report

Posted 3 years ago

“Bought a jacket for my daughter which I wouldn't have if I knew that we won't be able to return it for full refund. They should inform the customer clearly that they only offer exchange or gift card.”

Helpful Report

Posted 3 years ago

“Jumper sleeve seam unravelled badly on the first wear but I no longer had the receipt, having tried it on in store and having no intention of returning it. Staff member in store said she would have replaced it but didn’t have any in store and wouldn’t allow a replacement with something else or issue a credit note. She suggested I call customer service. Their “customer service” didn’t want to know either. They said they couldn’t issue a refund without a receipt. At no point had I asked for one. No receipt, no help whatsoever. I used to buy quite a lot from Roman. Never again! Shoddy item, unfit for purpose and they don’t care at all. I’m quite shocked at their lack of customer care.”

Helpful Report

Posted 3 years ago

“Faulty top unraveling cotton after a few wears didn’t have my order number but gave my post code as asked sent 3 emails no reply”

Helpful Report

Posted 3 years ago

“Products of poor quality "Customer service" , non existent . My advice save up buy better quality items elsewhere but less often . It sometimes can be the old adage you get what you pay for .”

Helpful Report

Posted 3 years ago

“If I could give this place a zero I would. Customer service is hard to get ahold of. I returned pants that were $17 and I was given a e-gift card that was $6. The math doesn't add up. After finally getting ahold of customer service, they said they substract $10.99 for shipping. No where was that listed before I spent the item back.”

Helpful Report

Posted 3 years ago

“I was also informed today that they only exchange, no refunds. Assistant looked down her nose at me too. Shop is full of admittedly nice clothes, but is it any wonder? I for one can’t afford to risk buying something which might not match the rest of my outfit if they don’t give refunds. More fool them!”

Helpful Report

Posted 3 years ago

“Are Roman Original BIASED against their CURVE customers? As a plus size customer I only have the option to shop online with Roman Original as their stores do not carry anything above a size 20. Their Cure range is quite limited but I managed to find a blouse that I liked and sent for it. It arrived quickly but unfortunately didn't fit very well and gaped around the neckline. As there were no return labels in the package with the blouse I thought I would take it back to the store in my local town. I did this only to be told that they could not take it back from me under any circumstances as they do not stock the Curve line in store. Kind of like "we wouldn't want to stock those sizes in our store". I wasn't bothered about money back at the store, a gift card would have been OK but still the assistant and the manager were adamant that I could not return it to the store and told me I had to send it back by post, which I later found out would be at a cost of £3 that I would have to pay! Apparently this is all in their policy, so, yes I, like many others, should have read that bit before ordering. As a plus size customer, I am now left feeling that all of Roman Original Curve customers are at a big disadvantage to their smaller sized customers in that we can not go into a Roman's store and view the clothing on offer to us, the range of which is limited and has very little new products introduced, and we can not select and try on items before buying them and then, as if to rub salt into our wounds, we are not allowed to return our items, free of charge to a store like their smaller sized customers can! Is this fair, is this not discrimination against larger size women? I am sure if this came under the heading of any of the other "equality" headings that we see publicised every day then it would not be seen as correct. Roman Original, its not the 1960's or wherever, it is 2022, you know, equal rights etc.”

Helpful Report

Posted 3 years ago

“Having a dress as a gift I somehow lost the receipt , probably as I have had wardrobes of Roman clothes in the same size thought it would fit . Well of course it didn’t 😬 I only wanted an exchange never had a problem it was even in the Roman bag tags still on No chance no way would they let me . Worked for Roman for several years , sold thousands of pound s of clothes for them . Never a problem when I worked there, as long as it was in sellable condition , you could always exchange without a receipt but not a refund . Anyway out of disgust I went to the charity shop a few doors away and handed them the dress , my loss their gain 😤”

Helpful Report

Posted 3 years ago

“Lots of Roman shops being closed down and they`re concentrating more on online sales and through social media pages. The social media groups is full of women who buy too much stuff and bore you with photos and descriptions. Of course all comments are " its lovely, looks great, it suits you etc etc etc " even when it isn`t true. They all try to out do each other and some of them class themselves as "group experts " which is another name for spending too much. Of course Roman encourage the feeding frenzy they`d be silly not to but some of the women go OTT and Roman must be encouraging some to get into debt, not to mention all that polyester in the environment. The whole thing is quite nauseating, especially from grown women.”

Helpful Report

Posted 3 years ago

Roman Originals is rated 1.8 based on 875 reviews