Roman Originals Reviews

Name: Roman Originals
Rating: 1.81

1.8 Rating 864 Reviews

18 %

of reviewers recommend Roman Originals

Company Reviews

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Metrics

1.8

Based on 864 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0121 314 3573

Email:

reece.wallis@romanoriginals.co.uk

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Roman Originals 1 star review on 8th April 2025

Anonymous

Roman Originals 1 star review on 24th July 2024

Mandisa Nozulu

Roman Originals 1 star review on 15th July 2024

Disgruntled

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“As with other customers I too am awaiting my refund from the 26th April. Standard email received, tried to ring customer service only to hear the poor excuse regarding an outage problem! I’ve never engaged with a company that treats their customers in such a disgraceful manner and certainly hope that others thinking of placing an order with Roman will be deterred from doing so after all of their very negative reviews.”

Helpful Report

Posted 3 years ago

“I returned 2 parcels Aprill 22nd received by Roman Originals April 24th confirmed by the Post Office, I have emailed numerous times of which most bounce back, I have kept copies of all my emails sent, there is no other form of communication which unfortunately leaves me with no alternative but to take legal advice,”

Helpful Report

Posted 3 years ago

“The same as everyone else..parcel been received at the depot, end of April, but no refund! Not taking calls??? Very vague email replies, that's if they do! Waiting on £65..won't buy again, have bought from them previously!”

Helpful Report

Posted 3 years ago

“My items received back by you 26th april .still no refund .cs phone not available points to website .used 4 times to be told it's taking 21 days appx for refunds . Why are they going under I'd never use the onlinev romans again only in store and I'm not the only one”

Helpful Report

Posted 3 years ago

“My items arrived quickly. I ordered two sizes and returned the ones that didn’t fit. They received the items back on 24th April and after numerous e mails and as a last resort a call to customer services, I eventually received a refund nearly three weeks later. They fobbed me off so many times via email surrounding my refund. I really won’t be ordering from this company again. The returns process is totally unacceptable - they had the returned good and your money for weeks !!”

Helpful Report

Posted 3 years ago

“I feel conned i wish i had read the reviews .been waiting so long for my dress . I wanted a smaller size so sent my original dress i ordered back and they received on the 28th april still waiting for the smaller size its now the 13th may nothing .i wanted it for next weekend . You cant even get through on the phone . Never buy from them again”

Helpful Report

Posted 3 years ago

“Roman Originals debited my card TWICE for one item. They have admitted they made an error, and said they would refund. Two weeks later, no refund. My emails are ignored.”

Helpful Report

Posted 3 years ago

“Having looked at the most recent reviews posted there seems to be a theme developing Refunds not being processed quickly enough I too am still waiting on a refund M”

Helpful Report

Posted 3 years ago

“They have owed me a £30 gift card for over a month and I still haven't received it. I also returned items 10 days ago value over £200 and still haven't been refunded after many emails. Something fishy going on if you ask me.”

Helpful Report

Posted 3 years ago

“KB Absolutely disgusted that I had an item returned via Royal Mail which Roman received on the 28th April, and they have admitted to receiving it, and yet they are expecting me to wait 21 working days for a refund! I have sent two e-mails asking for an explanation but you never get one, just ask for your patience!! Well mine is wearing thin at the moment!! I have bought from Roman for a few years now and personally never experience this before so I am beginning to wonder if they have a problem! It is very concerning!!”

Helpful Report

Posted 3 years ago

“I’m having exactly the same issue as the lady below. I returned a jacket on 25th April & haven’t heard a thing. I have bought lots of things over the years but very won’t buy anything else. It’s a disgrace to treat customers this way.”

Helpful Report

Posted 3 years ago

“Don't buy from this company. They seem to be having huge cash flow problems as returns are ignored. No phone lines available and time wasting questions asked on email. No refund. Beware.”

Helpful Report

Posted 3 years ago

“Although clothes look lovely on pictures when they come they are Not at all like the pictures , and when returning them you have to wait 21 days for a refund and then they deduct postage ! My advice if you want to try anything go to a shop”

Helpful Report

Posted 3 years ago

“I wish i had read the reviews before i ordered still waiting for my dress been weeks since i ordered . My order was sent out fairly quick but i want to change it for the smaller size .it has been a couple of weeks and still no sign .never again .i wanted for my holiday i think i might have to cancel my order and try and get my money back if it doesnt come soon”

Helpful Report

Posted 3 years ago

“I’ve seen loads of reviews about returns I’m in the same boat as they are I returned two items one of them is the 15 th of April .. It took them ages to respond to me what’s going on at Roman ? I’ve shopped with them for years and spent a fortune over the years .. I’ve not got my money back for two items 60 Pounds in total .. yet after countless emails and you Cant ring up they say the phone lines are down.. sorry but I don’t believe it they simply don’t want complaints .. I won’t be buying anymore from Roman online I’ll try them on i the shop only but not as much choice .. very disappointed customer 😟”

Helpful Report

Posted 3 years ago

“I ordered 2 dresses from Roman and was impressed that they were delivered the next day. Then everything went down hill the dresses was nice but a little small so I returned them on 26/04/22 and asked for an exchange. I contacted the company to see if they had received the dresses and when the new ones will be sent out. They replied on 03/05/22 to say there is a delay in sending out replacements? I have since sent 6 emails and have not received a response. My son is due to get married in a few weeks and ordered the dresses for this occasion. I am now in limbo as I cannot afford money wise and time wise to wait any longer.”

Helpful Report

Posted 3 years ago

“Terrible customer service. I returned goods to them on 22nd April and have proof of delivery via Royal Mail tracking service. No refund received. I have emailed them but they do not respond. There is no contact telephone number for them. Will never order from them again.”

Helpful Report

Posted 3 years ago

“Received this reply from Roman Originals, while there was no delay in taking my money, I have had to chase up acknowledgment of return and my refund- Good Afternoon, Thank you for your email. Your parcel was received back in the warehouse on the 06/05/2022. Please note returns can take up to 21 working days to be processed due to unforeseen circumstances. Once we have processed your return we will notify you via email. Please bare with us we are try to work as fast as we can to process your return. Kind Regards, Roman Customer Services This was cut&pasted so spelling mistake and unprofessional layout etc are sic. Notice not even an apology! I am also unable to unsubscribe from the bombardment of marketing emails from them, I complained that the unsubscribe link does not work! But they ignored that part of my complaint.”

Helpful Report

Posted 3 years ago

“They are so bad I didn’t receive my parcel they said it was delivered, now they have blocked my e-mail address so unprofessional, terrible company, I’ve spent a lot with them never again”

Roman Originals 1 star review on 9th May 2022

Helpful Report

Posted 3 years ago

“Never answer emails regarding refunds, far too long in actually getting your money back. Been a customer for many, many years but now we have definitely parted company. I will never shop wit them again. I’m contacting my bank also as I’m just fed up of getting nowhere with Romans”

Helpful Report

Posted 3 years ago

Roman Originals is rated 1.8 based on 864 reviews