Roman Originals Reviews

Name: Roman Originals
Rating: 1.82

1.8 Rating 888 Reviews

18 %

of reviewers recommend Roman Originals

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1.8

Based on 888 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Email

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Phone:

0121 314 3573

Email:

reece.wallis@romanoriginals.co.uk

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Roman Originals 1 star review on 8th April 2025

Anonymous

Roman Originals 1 star review on 24th July 2024

Mandisa Nozulu

Roman Originals 1 star review on 15th July 2024

Disgruntled

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Doesn’t deserve any stars. I’m in the same position as most and am waiting for a refund from April. Absolutely disgraceful, how many people’s money are they holding on to? Are they about to go bust? Customer services none existent, telephone line not working, very worrying and frustrating for people who are owed money.”

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Posted 4 years ago

“Waiting over three weeks for a refund. Not getting email replies, and nobody to phone. Will never use Roman Originals again. I must take this further. Avoid at all cost.”

Helpful Report

Posted 4 years ago

“Like other customers still waiting for a refund for items I sent back on 3rd May.”

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Posted 4 years ago

“Just dont buy from there! Their refund policy is so out dated with the increase in on-line shopping, I cannot believe they are still in business”

Helpful Report

Posted 4 years ago

“Same as everyone else. Item received back by Roman Warehouse 23rd April. Despite complaining twice that I still haven't got my refund, I get same response (obviously from a robot as exactly same response no matter what I write). Isn't this stealing your customer's money Roman?Unfortunately, I can't use them again because of this.”

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Posted 4 years ago

“The same as all the other reviews on here, they’ve had £150 of my returns since 26th April and despite several emails, still no refund. I was told to wait 14 days, this is ridiculous. My items also took 10 days to arrive so they have essentially now had my money for 29 days and I’m going to have to pay it off on my credit card. Never again…”

Helpful Report

Posted 4 years ago

“Waiting for refund for item returned 28/4, their phone lines are “not working” and emails go unanswered. TRADING STANDARDS, here we come. Customer service worth zero stars, annoyingly have to award 1 star 👹”

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Posted 4 years ago

“Roman originals, still waiting for you to do the decent thing of refund of £250 , 2019 October, of damaged clothing , by nhs dryers and their NHS staff (Kate , piercings dependant silver )and Miele washing machines and dryers ...( German brand) not your british Indesit, hotpoint or Whirlpool....All information included photographs I took of the damaged clothing ,and the parcel of the returned clothing , Hermes now Evri, the new Hermes, collected NO , £24 is nit enough to compensate me for the £250 worth of clothing , my time ......inconveniences Awaiting the parcel purchase clothes , 1017520337 ref. No.( next day delivery ) and nothing to do with your NHS , fact.”

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Posted 4 years ago

“Same story returned item on 21st April sent emails can’t get them on the phone 😡”

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Posted 4 years ago

“Like most of the reviews I have been waiting nearly 3 weeks for a refund. Contact form doesn't work. So never again will I shop with Roman Originals”

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Posted 4 years ago

“You have confirmed receipt of my returns (27/4) but still no refund. You said up to 21 days which I find incredulous! I don’t think I have ever shopped online and waited this long. I’m A regular customer but can’t be ordering on this basis 🤷‍♀️”

Helpful Report

Posted 4 years ago

“Still waiting for a refund 3 weeks after they received my item back. Emailed them to be told they have received my return and the will email me when it's been processed I'm still waiting. Terrible customer service will not be using them again”

Helpful Report

Posted 4 years ago

“seems there is a pattern going on here , so i sent back 2 dresses 27th april total £170 no refunds ,i have messaged them nothing, emailed them to say ive been blocked ???? why is it taking so long for refunds, i tried phoning they have a problem so answer message says !!!!!! i will be charged interest on my credit card soon if i don't receive refund !! so angry i stressed with it all,i have been ordering several dresses for daughters wedding other companies ive used refunded within 5 days. I'm disgusted with roman never again !!!!! i will give them 5 more days otherwise im taking this further”

Helpful Report

Posted 4 years ago

“Same as other posts. They have had my returned parcel since 28 April (tracked) despite numerous mails I have received no refund or exchanges requested. I cannot get through on the phone for the same reasons as other posts. I am owed £105. I have now given them 48hrs b4 taking matters further.”

Helpful Report

Posted 4 years ago

“I am still waiting for a refund for items returned on 24/4/22, only ever received 1 reply from contact form saying up to 14 days. Unable to speak to anyone for over 5 days because of continued automatic message saying they have an ‘outage’ of phone line. I find this incredibly hard to accept that an online business not able to communicate with customers. I am extremely disappointed with lack of customer service”

Helpful Report

Posted 4 years ago

“As with other customers I too am awaiting my refund from the 26th April. Standard email received, tried to ring customer service only to hear the poor excuse regarding an outage problem! I’ve never engaged with a company that treats their customers in such a disgraceful manner and certainly hope that others thinking of placing an order with Roman will be deterred from doing so after all of their very negative reviews.”

Helpful Report

Posted 4 years ago

“I returned 2 parcels Aprill 22nd received by Roman Originals April 24th confirmed by the Post Office, I have emailed numerous times of which most bounce back, I have kept copies of all my emails sent, there is no other form of communication which unfortunately leaves me with no alternative but to take legal advice,”

Helpful Report

Posted 4 years ago

“The same as everyone else..parcel been received at the depot, end of April, but no refund! Not taking calls??? Very vague email replies, that's if they do! Waiting on £65..won't buy again, have bought from them previously!”

Helpful Report

Posted 4 years ago

“My items received back by you 26th april .still no refund .cs phone not available points to website .used 4 times to be told it's taking 21 days appx for refunds . Why are they going under I'd never use the onlinev romans again only in store and I'm not the only one”

Helpful Report

Posted 4 years ago

“My items arrived quickly. I ordered two sizes and returned the ones that didn’t fit. They received the items back on 24th April and after numerous e mails and as a last resort a call to customer services, I eventually received a refund nearly three weeks later. They fobbed me off so many times via email surrounding my refund. I really won’t be ordering from this company again. The returns process is totally unacceptable - they had the returned good and your money for weeks !!”

Helpful Report

Posted 4 years ago

Roman Originals is rated 1.8 based on 888 reviews