Roman Originals Reviews

Name: Roman Originals
Rating: 1.81

1.8 Rating 880 Reviews

18 %

of reviewers recommend Roman Originals

Company Reviews

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Metrics

1.8

Based on 880 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0121 314 3573

Email:

reece.wallis@romanoriginals.co.uk

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Roman Originals 1 star review on 8th April 2025

Anonymous

Roman Originals 1 star review on 24th July 2024

Mandisa Nozulu

Roman Originals 1 star review on 15th July 2024

Disgruntled

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have an issue with an item of clothing. Have tried ringing on numerous occasions and message says phone lines are down. No response to emails. Very unhappy with Customer service”

Helpful Report

Posted 3 years ago

“Returned an item to the post office on 3rd May... My account has still not been credited on 24th May. Sent a message on the 17th May... They say that they aim to get back to you within 2 working days.... Heard nothing yet. Iam reluctant to purchase anything else because of this delay. Whilst appreciating there is a problem with refunds, this is unacceptable.”

Helpful Report

Posted 3 years ago

“I have returned over £200 of items on 5.522 and have checked with the Post office and received on 7.5.22 .... I emailed last week which said a 2 day reply. I have phoned everyday and the phones are down . .......I don't know what else I can do.....they owe me money and no response from Roman. Very bad customer service indeed ....”

Helpful Report

Posted 3 years ago

“I returned 2 items at the end of April and I am still waiting for my refund after sending two emails.I have spent quite a bit of cash over the last two months on items for my holiday from this company and I can see from other customers they are having the same problem.Get your act together Roman or you will have no customers left and process our returns.”

Helpful Report

Posted 3 years ago

“Sent my order back at end of April well within 15 days return policy as quality of dresses was not good. To date no refund and no way to get in touch. Phone not being answered and emails ignored. First time I have ordered from this Company and it will be the last. They are obviously still taking orders but withholding refunds.”

Helpful Report

Posted 3 years ago

“Ordered two tops one was received damaged so returned almost a month ago. Several emails sent no reply and no refund. When I look on my account it doesn't even show the order even though I have the email confirming my order. Would avoid purchasing anything from this company..”

Helpful Report

Posted 3 years ago

“Sadly, my review is of the same nature as the others. I returned an item four weeks ago, no refund yet, no reply to emails . Absolutely disgraceful, and they have the audacity to charge for returns! They should be compensating the customer. This is the last time il be buying from this place, il use companies that refund quickly”

Helpful Report

Posted 3 years ago

“Terrible how so many of their customers are having to wait weeks for refunds and with little or no communication from Roman. Yet their sycophantic followers are still singing their praises on facebook and spouting all kinds of gibberish about people should just be patient and be kind and not complain. Nothing but a bunch of pathetic women who think clothes are the be all and end all of life and that Roman staff are their best friends and can do no wrong. Get a grip, get down from your high horses and accept that on this occasion Roman are treating a lot of the customers very badly.”

Helpful Report

Posted 3 years ago

“Been waiting three weeks for a refund and exchange. Phone lines down, can’t talk to anyone.. don’t reply to emails I’ve tracked my package, they received it the 6th of May 2022 I’m not buying anything else here until it’s sorted!!”

Helpful Report

Posted 3 years ago

“I ordered items and they took money out of my account for items not in stock . These were refunded further down the line. I returned items from 3 orders on 7 May and got a refund for the one order fairly promptly the next week. There were two other orders part returned at the same time but no refund for these . All have been tracked and delivered back to them on the same day. Despite calling and emailing and contacting this company on the website l still have no correspondence or do not have the full refund owed to me which is a few hundred pounds worth . I am about to raise this with my credit card company. I won't be buying from this company again . Very poor customer service.”

Helpful Report

Posted 3 years ago

“Similar to all the other messages here I have returned a dress over a month ago and no sign of the refund despite sending numerous e-mails. About 2 weeks ago I did get through on the phone, was fed a pack of lies, and since then can't get a phone connection. I have another (faulty) dress to return but am reluctant to in case it goes into the refund black hole as well so overall I'm over £100 out of pocket. DO NOT USE THIS COMPANY. The customer service is appalling - even the CEO Rick Christo rick@romanoriginals.co.uk hasn't replied when I emailed him directly. They clearly are in financial trouble.”

Helpful Report

Posted 3 years ago

“Still waiting to hear about a replacement dress 2 weeks later no answer to emails”

Helpful Report

Posted 3 years ago

“Very bad costumer service, ignored, rud ,never no give answers, one moth ago returned 2 orders ,from one refund les money, from next order still don't have refund.”

Helpful Report

Posted 3 years ago

“Very disappointed with this company. My first order arrived, without a despatch note, which I requested and received. Unfortunately both items were unsuitable and returned. 3 weeks later I am still awaiting my refund. Emails sent have not been replied to. Needless to say I will never use this Roman again!”

Helpful Report

Posted 3 years ago

“Sent goods back via tracking system at post office , roman advised will take £3 from refund for this service returned on 30/4/22, still waiting for refund its now 20/5/22, emailed twice advised will contact me in 2 wkd, nothing still waiting will mot buy from company ever again”

Helpful Report

Posted 3 years ago

“My wife is Still waiting on refund of over 400£! Absolute terrible customer service. Now saying refunds 28 days. Avoid this company. Contacting them is nearly impossible”

Helpful Report

Posted 3 years ago

“A jacket that has hardly been worn is fraying at the seam, they were very unhelpful with a query about a dress and now they have sent an item, that is clearly to be delivered to a UK address, via international post to Spain and again are being extremely unhelpful. What a joke - never buying from the again. if I could give no stars then I would.”

Helpful Report

Posted 3 years ago

“Finally i got my money back .i did what a person on here suggested i sent a message through facebook. After weeks of trying i will never go through all this to buy a dress .”

Helpful Report

Posted 3 years ago

“Lovely quality clothes, but shocking returns for online purchases. I received a faulty item, followed returns policy but no refund although Post Office receipt tracker says item delivered back to Roman on 28th April. Now phone line outage ??! on customer service phone number, no reply from customer services website. Just look on Trust Pilot for lots more terrible returns policy reviews”

Helpful Report

Posted 3 years ago

“I sent a return back to them by Royal Mail 48hr tracked. It shows it was received on the 27th April. However, it is not showing on my account and they are not responding to messages. By the look of the number of similar complaints on here I begin to think the company is in serious trouble.”

Helpful Report

Posted 3 years ago

Roman Originals is rated 1.8 based on 880 reviews