Roman Originals Reviews

Name: Roman Originals
Rating: 1.81

1.8 Rating 864 Reviews

18 %

of reviewers recommend Roman Originals

Company Reviews

Questions

Metrics

1.8

Based on 864 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0121 314 3573

Email:

reece.wallis@romanoriginals.co.uk

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Roman Originals 1 star review on 8th April 2025

Anonymous

Roman Originals 1 star review on 24th July 2024

Mandisa Nozulu

Roman Originals 1 star review on 15th July 2024

Disgruntled

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered items and they took money out of my account for items not in stock . These were refunded further down the line. I returned items from 3 orders on 7 May and got a refund for the one order fairly promptly the next week. There were two other orders part returned at the same time but no refund for these . All have been tracked and delivered back to them on the same day. Despite calling and emailing and contacting this company on the website l still have no correspondence or do not have the full refund owed to me which is a few hundred pounds worth . I am about to raise this with my credit card company. I won't be buying from this company again . Very poor customer service.”

Helpful Report

Posted 3 years ago

“Similar to all the other messages here I have returned a dress over a month ago and no sign of the refund despite sending numerous e-mails. About 2 weeks ago I did get through on the phone, was fed a pack of lies, and since then can't get a phone connection. I have another (faulty) dress to return but am reluctant to in case it goes into the refund black hole as well so overall I'm over £100 out of pocket. DO NOT USE THIS COMPANY. The customer service is appalling - even the CEO Rick Christo rick@romanoriginals.co.uk hasn't replied when I emailed him directly. They clearly are in financial trouble.”

Helpful Report

Posted 3 years ago

“Still waiting to hear about a replacement dress 2 weeks later no answer to emails”

Helpful Report

Posted 3 years ago

“Very bad costumer service, ignored, rud ,never no give answers, one moth ago returned 2 orders ,from one refund les money, from next order still don't have refund.”

Helpful Report

Posted 3 years ago

“Very disappointed with this company. My first order arrived, without a despatch note, which I requested and received. Unfortunately both items were unsuitable and returned. 3 weeks later I am still awaiting my refund. Emails sent have not been replied to. Needless to say I will never use this Roman again!”

Helpful Report

Posted 3 years ago

“Sent goods back via tracking system at post office , roman advised will take £3 from refund for this service returned on 30/4/22, still waiting for refund its now 20/5/22, emailed twice advised will contact me in 2 wkd, nothing still waiting will mot buy from company ever again”

Helpful Report

Posted 3 years ago

“My wife is Still waiting on refund of over 400£! Absolute terrible customer service. Now saying refunds 28 days. Avoid this company. Contacting them is nearly impossible”

Helpful Report

Posted 3 years ago

“A jacket that has hardly been worn is fraying at the seam, they were very unhelpful with a query about a dress and now they have sent an item, that is clearly to be delivered to a UK address, via international post to Spain and again are being extremely unhelpful. What a joke - never buying from the again. if I could give no stars then I would.”

Helpful Report

Posted 3 years ago

“Finally i got my money back .i did what a person on here suggested i sent a message through facebook. After weeks of trying i will never go through all this to buy a dress .”

Helpful Report

Posted 3 years ago

“Lovely quality clothes, but shocking returns for online purchases. I received a faulty item, followed returns policy but no refund although Post Office receipt tracker says item delivered back to Roman on 28th April. Now phone line outage ??! on customer service phone number, no reply from customer services website. Just look on Trust Pilot for lots more terrible returns policy reviews”

Helpful Report

Posted 3 years ago

“I sent a return back to them by Royal Mail 48hr tracked. It shows it was received on the 27th April. However, it is not showing on my account and they are not responding to messages. By the look of the number of similar complaints on here I begin to think the company is in serious trouble.”

Helpful Report

Posted 3 years ago

“So it’s 20 days since the returns where received (a have an email confirming this) to get a refund I have now stated that) I will be taking to trading standards unless my account is credit back tomorrow, shocking customer service”

Helpful Report

Posted 3 years ago

“I returned 2 separate parcels which according to Royal Mail tracking were received by Roman 1st May. Still awaiting my refunds. In total over £150. Not happy. If I haven’t received the refund by Monday I shall be going to the small claims court.”

Helpful Report

Posted 3 years ago

“As other people are having major problems seems pointless repeating what others have put. This is the first problem I’ve encountered with Roman so hope it’s temporary. Phone lines/ computer difficulties sense a big problem . Why are you still sending emails with advertising bumph but not replying to problems and refunds. Come on Roman sort yourselves out.”

Helpful Report

Posted 3 years ago

“Still waiting for my refund they received my parcel 30th April . They owe me over £100 . They not replying to my emails . Shocking company never again”

Helpful Report

Posted 3 years ago

“I sent two dresses back to Roman on 21st April. Still getting emails from them asking same questions. I am owed £160!! I have sent an email today saying I will contact BBC Watchdog and will be taking legal action. DO NOT SHOP WITH THIS COMPANY!!!!!...i wished I had read reviews before ordering. They have my returns as tracked. They’re response is that they’ve not been processed. How long does it take this company to refund”

Helpful Report

Posted 3 years ago

“I purchased a dress £42, which didn't suit or fit me,so returned it.on the day l received it on 4th May 22 they say it has been received at the warehouse and will email when it has been.processed nearly 3 weeks later nothing l shop online a lot never had this issue with any other company it is disgraceful l will never shop with them again!!!!!”

Helpful Report

Posted 3 years ago

“Sent a dress back 9th May roman recieved it back 11th May (royal mail tracked) no confirmation of return email no refund, I am on disability and cannot afford to wait this long, will be contacting trading standards tomorrow”

Helpful Report

Posted 3 years ago

“Still waiting for a refund over 2 weeks. In this day and age they are having technical difficulties which started since April. Absolute rip-off. No contact made, no notification of emails to their customer services. Absolutely poor service and coincidently their phone number is down! RIP-OFF!!”

Helpful Report

Posted 3 years ago

“Like a lot of other customers I will not be using this company again! Lack of communication is not on! I am waiting to receive a refund. My account does not even show the return of 5 items as being dealt with. Think this company is going down the pan big time.”

Helpful Report

Posted 3 years ago

Roman Originals is rated 1.8 based on 864 reviews