Roman Originals Reviews

Name: Roman Originals
Rating: 1.81

1.8 Rating 875 Reviews

18 %

of reviewers recommend Roman Originals

Company Reviews

Questions

Metrics

1.8

Based on 875 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0121 314 3573

Email:

reece.wallis@romanoriginals.co.uk

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Roman Originals 1 star review on 8th April 2025

Anonymous

Roman Originals 1 star review on 24th July 2024

Mandisa Nozulu

Roman Originals 1 star review on 15th July 2024

Disgruntled

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have been waiting for a month for a refund. I am worried they are going out of business. They owe me over £100.”

Helpful Report

Posted 3 years ago

“I have proof of returned parcel being received on 24/4/22 but no response from the company at all until I escalated things via PayPal & placed a review on trustpilot approx 3 weeks later. I have since received a replacement for damaged item but still no refund despite an email saying it was being processed last week. I really hope they get their act together soon as it’s such a shame if I don’t have the confidence to purchase in the future”

Helpful Report

Posted 3 years ago

“Same as everyone else it seems, after contacting Roman 3 times on their dedicated form regarding my return I finally got a email back saying they received my parcel on the 24/4/22 & to please wait up to 21 days for a refund, still waiting, They are in fact contravening the "Consumer Protection Rights "which states refunds should take no longer than 14 days ,bearing that in mind many of us loyal customers were quite understanding & prepared to give them longer but enough is enough now GIVE US OUR MONEY !!! .I've also tried the "Resolver Co.Uk" a free service recommended by the "Money Expert" waiting to see outcome of this !!! Needless to say I'm another customer who won't be buying from them again.”

Helpful Report

Posted 3 years ago

“No customer service no reply from emails do not process returns still waiting after 22days”

Helpful Report

Posted 3 years ago

“Really poor customer service. I am still awaiting a refund after 13 days of returning the item. I have filled out three contact forms and have had no response. There is no way of contacting them by telephone. Very frustrating and doesn’t make you want to purchase from them again in the future.”

Helpful Report

Posted 3 years ago

“Ordered 4 dresses - only 1 suitable. Lovely dress and good value in the sale. Was going to order more after my refund had been received but 4 weeks later no refund received. Royal mail tracker says delivered to Roman on 24th April. I emailed them 21st May chasing refund of £90.90. I received an email acknowledgement stating they "aim to respond within 2 working days". 4 working days later no update so tried to call them on 0121 6360701 and recorded message says they have a phone outage and to email them!”

Helpful Report

Posted 3 years ago

“I have been waiting for nearly a month for a return, that is confirmed as delivered back to the Roman warehouse, to be registered. Whist I appreciate they are having issues the customer experience has been shocking.”

Helpful Report

Posted 3 years ago

“Same as everyone else sadly, returned two items in April through Royal Mail and nothing. Emailed last week and finally had a response today saying we have received your items but can you confirm the item numbers and sizes- why would they need this if they have received the items? I am a long term customer of Romans but won’t be using them again, my mum is having the same problem trying to get a refund”

Helpful Report

Posted 3 years ago

“Return received by Romans on 1st May. I got one reply to my email but it took a week and then asking for more details and nothing since. Just delay tactics! So annoyed,I want my £70 back! Disgusting service for a company that I thought was reputable. Need closing down as seems to be a common trend!”

Helpful Report

Posted 3 years ago

“Very poor service emails left unanswered and still waiting for a refund will not use this site again 🙄”

Helpful Report

Posted 3 years ago

“Terrible customer service, very long wait for refund, in fact still waiting. Nobody to answer phone, nobody to answer emails, just avoid entirely.”

Helpful Report

Posted 3 years ago

“As with all the other customers returned items and after 3 weeks still to refund. they do not answer emails and no phone number. DO NOT ORDER FROM ROMAN ORIGINALS”

Helpful Report

Posted 3 years ago

“After waiting 20 working days 2 emails to your customer service & not one reply. Post on social media & 2 phone calls just received an email saying I will receive my refund within 3-5 workings( won’t hood my breath) shocking & will not be using this site again”

Helpful Report

Posted 3 years ago

“I returned a jacket on the 25th April that with discount had paid £46.40 for. I have a proof of posting from the post office. So 1 whole months later have still not received my refund or any communication at all. I had been a regular customer of Roman but will certainly never shop with them again. I try to call them email them etc. All firms of communications are virtually impossible with them. Fingers crossed that I get my refund soon.”

Helpful Report

Posted 3 years ago

“Bought two jackets online 15th April returned one 23rd April. Royal Mail tracking system confirmed it was delivered to Roman 24th April. We are told to allow 10 working days for refund. Now the 25th May and am still waiting . The only response to emails is an automated reply saying they will respond within two working days which they do not. When you try to telephone again an automated message saying they have a network outage. My advise to anyone is DO NOT purchase any Roman goods online.”

Helpful Report

Posted 3 years ago

“Utterly appalling service. Have not received my refund after 4 weeks and ignore my emails. Telephone lines off so basically tough! How can they continue to take people's money and not provide the goods.”

Helpful Report

Posted 3 years ago

“Recently returned a dress and waited for a refund. When refund didn't arrive I emailed and got a response of we have received dress but please wait 21 days for refund. Since then I have tried email and telephone with no answers. This company shouldn't be allowed to trade if it is stealing people money. I wonder if it going into liquidation as I have known a company like this. I would give it - 5 stars if that was possible and advise people to avoid online and shopping in-store as apparently there isn't a refund available there either!!!”

Helpful Report

Posted 3 years ago

“I have an issue with an item of clothing. Have tried ringing on numerous occasions and message says phone lines are down. No response to emails. Very unhappy with Customer service”

Helpful Report

Posted 3 years ago

“Returned an item to the post office on 3rd May... My account has still not been credited on 24th May. Sent a message on the 17th May... They say that they aim to get back to you within 2 working days.... Heard nothing yet. Iam reluctant to purchase anything else because of this delay. Whilst appreciating there is a problem with refunds, this is unacceptable.”

Helpful Report

Posted 3 years ago

“I have returned over £200 of items on 5.522 and have checked with the Post office and received on 7.5.22 .... I emailed last week which said a 2 day reply. I have phoned everyday and the phones are down . .......I don't know what else I can do.....they owe me money and no response from Roman. Very bad customer service indeed ....”

Helpful Report

Posted 3 years ago

Roman Originals is rated 1.8 based on 875 reviews