Login
Start Free Trial Are you a business? Click Here

Roman Originals Reviews

1.8 Rating 864 Reviews
18 %
of reviewers recommend Roman Originals
1.8
Based on 864 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 83%
Accurate And Undamaged Orders
Greater than 88%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.3 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
Read Roman Originals Reviews
Visit Website

Phone:

0121 314 3573

Email:

reece.wallis@romanoriginals.co.uk

Write Your review

Roman Originals 1 star review on 8th April 2025
Anonymous
Roman Originals 1 star review on 8th April 2025
Anonymous
Roman Originals 1 star review on 24th July 2024
Mandisa Nozulu
Roman Originals 1 star review on 24th July 2024
Mandisa Nozulu
Roman Originals 1 star review on 24th July 2024
Mandisa Nozulu
Roman Originals 1 star review on 15th July 2024
Disgruntled
Roman Originals 1 star review on 15th July 2024
Disgruntled
25
Anonymous
Anonymous  // 01/01/2019
I have had a very poor experience from them. Ordered some dresses on line on a Sunday evening. Got immediate confirmation of my order and payment made to them. Great I thought. By Friday no sign of my dresses so I rang their customer services - only to be told that my order had not even been dispatched from the warehouse. The reason given was that because there was several items they wanted to make sure that the parcel was secure!! The lady told me that her Line Manager would ring me the following day to explain why my order had not been dispatched. Clearly they had somehow forgotten to process my order and now 2 of the dresses were no longer in stock. When I queried again my order the lady told me that she would process my order for next day delivery but it may not arrive as the following day was Saturday. I was offered free returns on my order and a 20% discount on any further order. Needless to say I won't be ordering again from them. They have just lost a customer.
Helpful Report
Posted 7 years ago
Easy online ordering, quick free delivery, BUT - if returns taken to store, they will not put payment back on your card and merely give you a Credit Note. Also if you return with their pre paid labels by post or collect, they reduce £3 from your refund. Extremely bad practice Roman.
Helpful Report
Posted 7 years ago
This company only offers exchange or credit note if items returned to store. They will refund if you return by post but you must pay the postage cost, will never buy from this company again.
Helpful Report
Posted 7 years ago
Absolutely shocking customer service provided by the Notts area manager in East Midlands Designer Outlet. She was rude, patronising and aggressive when we questioned the Romas returns policy and why the policy for non-returnable items has not been communicated to us in any shape or form. Will be raising a formal complaint against the staff as it has ruined our day out. Still in shock that it can happen in this day and age.
Helpful Report
Posted 7 years ago
Had I known that I'd have to pay for returns, I would never have ordered from this company. The company recommends that the items be sent via recorded delivery so it's even more expensive. Also, if the goods are returned to their stores, they are not refunded. The goods are then put on a gift card. Never again.
Helpful Report
Posted 8 years ago
Roman Originals is rated 1.8 based on 864 reviews