RONA Reviews

Name: RONA
Rating: 1.77

1.8 Rating 533 Reviews

18 %

of reviewers recommend RONA

Company Reviews

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Metrics

1.8

Based on 533 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 35%
Accurate And Undamaged Orders	Greater than 60%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Terrible. CANCELLED HALF MY ON LINE ORDER! WONT BUY FROM THEM AGAIN.”

Helpful Report

Posted 4 years ago

“Took phoning six stores before able to locate advertised item in flyer. Oh, would order it for me But not get it for the sale price as none in stock. Out of area for delivery and refused to deliver to a Rona store closer to me. Said each store is independently owned and don’t share. Found identical item at Home Hardware. Ordering it in for me at the flyer price and delivering to my house. Rona, you have lost another customer. Why have a flyer of on sale items when you don’t have any in stock.”

Helpful Report

Posted 4 years ago

“Horrible customer service. Item arrived broken, tried to get help but response was a waste of time. Cancelled yet week later they charged my credit card. I will never shop at Rona again.”

Helpful Report

Posted 4 years ago

“Rude and unfriendly front end staff at the first street north Vancouver location. I will not shop there again.”

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Posted 4 years ago

“Awful customer service experience dealing with online orders. Sent the wrong item, saying nothing they can do until the stores open. Very intolerant and unappreciative - Rodney was the customer rep.”

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Posted 4 years ago

“Ordered flooring online. Because it was an exclusive online only order, Rona has no control of it. It took a week of emailing and calling to find out that my order wouldn't be shipped until the following week. I cancelled the order because I'd had enough. It was the first time and the last time that I will order anything from Rona.”

Helpful Report

Posted 4 years ago

“Location in Rexdale, on Do not order online from these people... lazy, unreliable taking full advantage of pandemic lockdowns in Ontario order for 30.00 worth of supplies at 520pm... can not fulfill it by 800pm same day. 2 1/2 hours for some all round and wood screws. absolute f$%#ing disgrace. There system even said the same dam date. Delays my ass. heard the excuse 70 orders so... open the store until 9 lazy s@$t heads. Now I will go to Home Depot. Shop and support Canadian business what a load of f#$king S#%t.”

Helpful Report

Posted 4 years ago

“Winkler, Manitoba. A cashier (obese short hair typical “karen”) has some real attitude, never friendly has never taken my returns (took same items to different cashiers who returned them). Felt disrespected and won’t shop here again. I had a personal relationship with this store as I worked for this rona and also build house thru them and now get this disrespect in return. I’m done shopping there. Would NOT recommend!”

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Posted 4 years ago

“Very very bad attitude!!!”

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Posted 4 years ago

“Deplorable customer service. I ordered three items online and on confirmation, went to the store at Golden mile (Warden and Comstock) at 5:35pm on the 20th of January to pick it up. After a 10 minute wait, I recieved a bad and invoice with two items. I immediately called the store, spoke to a lady who told me she will check and call back and to wait at the parking lot spot #1. So far - excellent! The lady did call back and told me that I had cancelled the third item. After a short back and forth, she realized the system or a customer service person had cancelled the third item since it was not in stock. Rona had refunded the money already. I requested if they had any alternate item and the lady said she would get someone from the electrical department and to hold on to the call. Now everything goes downhill. After a few minutes, another lady picked up the phone and said "Yes, what do you want". I told her - and after a dozen questions she understood and chided "why didn't you tell me you were waiting for a person". So rude. So unprofessional. She made me feel it was my fault that I had purchased something from Rona. She put me back on hold and after a few minutes, picked up the phone again. On hearing my "hello?", she cut the call. I have had similar incidents with the same person before. She is rude, interruptive and just does not listen. I know her name. Honestly, why should I buy anything from this store?”

Helpful Report

Posted 4 years ago

“Picked up a snowblower/leaf blower combo. People at store said it didn't come with a leaf blower. Still needed the snowblower so bought it anyway. When I went back to what I thought was an easy price match I was told it didn't qualify but that I should have got a leaf blower, which they ordered. 2 weeks later I called to check on the leaf blower and was told that it was in and it would be ready for pickup when I got there. Drive 20 miles only to be told that it was a snowblower they had not a leaf blower. 3 trips and still no satisfaction. I remember now why I stopped shopping at Rona.”

Helpful Report

Posted 4 years ago

“I ordered 2 items online. I was subsequently informed that "one or more of my items was available for pickup. I only had 2 items, 48" LED replacement tubes and a can of spray paint. When I arrived I called in with my order # and the store agent said, "Your LEDs are on back order and should be available in 3-7 days." I said, I NEEDED those LEDs for my shop - the paint was just an add-on. I was then informed that I should check my e-mails for a notice stating that there is a back order. Well...I REVISITED my e-mails including my Spam folder and guess what....I'm still waiting for the LED backorder notice. Further-to-this, I live exactly 22 minutes away - one way! This is totally unacceptable and it was also handled unprofessionally by the store agent. In future, Rona will be my last resort for my reno/building/decorating/hardware needs.”

Helpful Report

Posted 4 years ago

“Brutal. Never order appliances at Rona. Pay up front. Ordered in August for a Sept 9 delivery. They don't let you know it isn't coming ... you send email after email to get a responses. Our fridge doesn't work and we needed it before Thanksgiving. Two weeks later they say November. Comes and goes, again no communication it isn't coming until you send angry emails. Now they say Dec 29th... followed up with an email saying there is a good chance it could be late. Received the matching stove in October. When you order online and this happens they direct you to your local Rona who has nothing to do with it and can't really help you. Of course everyone blames Covid! Well, Covid was here when I ordered in August so why tell me coming in Sept? Worst customer service of any major purchase I have ever made ... and I've made a lot. Rona says ... 'well that's not us it's Appliance Central' and nothing to do with Rona. Ok, well I ordered through Rona, paid Rona, and got a receipt from Rona. They take zero responsibility for it. They have not once initiated a call to let me know the status. They blame the manufacturer for constantly giving them dates they can't honour. Well if you don't mind pissing off people just keep dealing with the same companies. I emailed them and told them to pick up the stove and cancel the whole order and I would get a different brand. No response. To top it off they constantly have the same manufacture featured in their ads, when they can't even get what you purchase! Always preferred Rona to the others ... they don't care... so never again! Others you pay when product ships ...”

Helpful Report

Posted 4 years ago

“Terrible customer service. Ordered and paid in full for an available fridge back in September. I've been being told its arriving in a couple days for a month now. No one is actually able to help us and I'm not sure if we will ever get our order. So frustrated and will never shop here again. Please go somewhere else if you are looking for appliances!”

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Posted 4 years ago

“Had my order that I waited for 4 week sold on em and told I had to wait another month for the next batch to get it. The employee also lied to the manager we were talking to and said I had forgot to pick up part of my order. Kind of hard to pick up an item that isn't in stock. Saskatoon Preston crossing.”

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Posted 4 years ago

“I was at the rona erin mills location and received the worst customer service by an older woman with such a bad attitude. I heard another employee call her Tina, but I am not sure if this is her as their were many others at customer service. She came to take over a gentlemen who was helping me with my online order and proceeded to use foul language about my wife and I for merely mentioning the location of our order!! She is grumpy, miserable, and truly created an awful shopping experience for both my wife and I.”

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Posted 4 years ago

“Malheureusement j'aurais dû regarder les appréciations des autres consommateurs avant de placer une commande chez Rona en ligne! Commande passée le 17 octobre 2020, et réception d'une boite complètement défoncée le 26 octobre. Je refuse la livraison dû aux dommages et j'appelle le service à la clientèle... 20 minutes plus tard, on me dit qu'ils ne peuvent pas recommander l'item ni le créditer car ils doivent attendre de le recevoir. Ils me disent d'attendre une semaine et de les rappeler si je n'avais pas eu de nouvelles... Donc j'ai rappelé à toutes les semaines (5 fois, pour un total de 2 heures au téléphone) pour me faire dire que c'est le fournisseur qui devait me rembourser et non Rona! J'attends encore un crédit ou ma commande en date du 4 décembre et j'appelle aujourd'hui pour me faire dire de rappeler dans 7 jours si je n'avais pas mon crédit du fournisseur! Je demande que ce soit RONA qui me rembourse puisque je fais affaire avec eux et non pas leur fournisseurs et on me raccroche au nez (Michael). Je rappelle pour parler au gestionnaire du service à la clientèle et après 15 minutes d'attentes, on me dit qu'ils vont me rappeler dans une semaine! Évitez à tout prix RONA, depuis le rachat de la compagnie par Lowes, service médiocre et prix élevés. J'encouragerai maintenant les vraies entreprises québecoises : CANAC et Patrick Morin. //RONA, votre service est honteux.”

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Posted 4 years ago

“3 months ago I ordered 3 items. They kept missing delivery dates to the point that I was calling them everyweek. They would deliver 1 item then lose 2. Deliver the other one and mention then 3rd is still to be delivered by their supplier. 3 months now and I am missing my fridge. Definitely not happy and very poor communication from their customer service. They say they will call back and never call back.”

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Posted 4 years ago

“The worse place to shop online and in store. I made an order for 5 items, I had to ask for home delivery because there was no way for the website to give me the address of any of its stores where the item would be found. After making the order, I received emails and emails throughout the day, canceling the items one by one, until the entire order was canceled at the end. Calling customer service was worse ... this has been the worst experience!”

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Posted 4 years ago

“Absolutely TERRIBLE customer service. Bought an entire kitchen appliance package. All were delivered except for range. They missed their delivery date-blaming it on the agent before them and then blaming on the contracted delivery company. No one from “customer service” calls back, all seem to have NO CLUE how to operate anything. I’ll never ever buy from Rona again.”

Helpful Report

Posted 4 years ago

RONA is rated 1.8 based on 533 reviews