RONA Reviews

Name: RONA
Rating: 1.78

1.8 Rating 585 Reviews

18 %

of reviewers recommend RONA

Company Reviews

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Metrics

1.8

Based on 585 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 32%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“After a week I order and paid money ,rona canceled my order buy email they said we don't haven't your product 🤬”

Helpful Report

Posted 4 years ago

“Ordered May 17 on line FusionSolar Spotlight Pick up at Trenton Ont store My Master Card charged $33.89 No Email No Confirmation Store has no record #47135061 000477601”

Helpful Report

Posted 4 years ago

“Like many other customers, I find Rona to be using deceptive business practices. Their online system is completely out of whack with the actual inventory in the store. My opinion is they will say they have it just to get your whole order, then cherry pick what they have and hope you will take it anyway. I'm just starting a $50000 reno and my local Rona (Nanaimo, BC) will get ZERO of that. They have pulled this once too often. Will never darken their doors again - and that goes for parent Lowes as well as suspect they use the same practices.”

Helpful Report

Posted 4 years ago

“Rona’s customer service needs to up it’s game. Forget the fact that no one ever answers Rona's customer service lines. I have been disconnected from Rona's online support number a number of times and after a wait time . Today I was informed after contacting Rona’s chat number, that the wait for Online Support was 57 minutes. I placed an order yesterday. Fortunately as a Pro customer, my order was ready today. It’s also fortunate I called to inquire because the notice that my order was ready for pick-up wasn’t sent. There is nothing on the Rona site that allows you to inquire about any matter other than two options that were available before the pandemic. I have been trying to order a gallon of Cabot custom tinted deck stain for two days with no success. Rona has had a year and 4 odd months to establish efficient curb side protocol. There is no excuse that answers to a customer service disaster of this magnitude at this point. The pandemic caught everyone off guard but to still be struggling with the basics at this point, is ridiculous and indicative of a lack of will or inclination to step up to the plate.”

Helpful Report

Posted 4 years ago

“My wife ordered some chairs to be delivered to a store nearby. Unfortunately that store had a COVID even requiring them to close for a couple weeks. We thought that our items may be delayed 2 weeks. When we FINALLY heard from RONA despite numerous efforts, we were told our chairs would be another 10 weeks. We canceled. So be aware that this company is not customer service centred and it is best to order elsewhere.”

Helpful Report

Posted 4 years ago

“I tried to order a set of washer & dryer online, they took my money and I have not received any confirmation. I contacted them after 4 business days and I could not have answer as anyone was able to see the order. When I finally find someone that seems to be able to help, they informed me that the order was not successful and they will give me the money back. after 1 week still have not got the money. very disappointed”

Helpful Report

Posted 4 years ago

“Started by looking on line for deckboxes. Found a craftsman deck box drove 60km to purchase 2 of them. Due to covid shopping they brought them out put them in the truck. Put one together go to put something in it. Doesn't fit. Turn out the measurements they give you on line are wrong. Was 6in less then stated. Check on the lowes site they give you the proper dimensions. Needless to say wasn't impressed with the website from corporate. The store itself did a great job during these times”

Helpful Report

Posted 4 years ago

“Worst shopping experience I've ever had and the barrie location manager did not care what so ever and his customer service rep was so rude as well. If I could give it a 0 I would”

Helpful Report

Posted 4 years ago

“Ordered something on line on April 27 paid for it ,waited until may 7 phoned customer service they told me will arrive on May 10 ,l phoned back spoke to another agent who spoke to the Toronto store was told by her that they would call me back No such luck still waiting . May 14 still no part Major lesson learned STAY AWAY AWAY FROM RONA even if you have to pay more it is not worth dealing with this company”

Helpful Report

Posted 4 years ago

“Customer service no good., store customer service line never answer. Left voicemail never return calls from their end. Purchase Order online put in my credit card information., they take the funds charge on my credit put in Pending but l didn’t receive confirmation and order number from rona. Now after one week still put my credit card funds on pending payment. Didn’t return or drop the funds. Call in there customer service line and store customer service line they can’t find the order information :( No result not discharge the funds they holding. ( bad experience for rona online purchase)”

Helpful Report

Posted 4 years ago

“orders are placed and keep getting cancelled. Sometimes its explained as not available items and other times there is simply no explanation. If an order is accepted and the website specifies that the item not available at the store will take 7 to 14 days to be shipped to it from the distribution center I expect that to be so. Apparently all the stores are just trying to sell their own inventory. Their customer service is a joke as the girl that answered seemed to not understand english or french”

Helpful Report

Posted 4 years ago

“Placed order. Received less items than ordered. Box appeared to have been drop kicked from truck. Had to call "customer service" X2 and wait 30-40 minutes each time to have nothing done. WILL NOT SHOP HERE AGAIN”

Helpful Report

Posted 4 years ago

“Ordered a dish washer on april 28th, got a phone call from Rona Sainte-Martine the same day and scheduled the delivary with the lady on may 4th. Nothing got home. Called Rona Sainte-Martine that day, the man Stephane told me that the delevery service told them they never got the note, even thow I received confirmation by email. So, that same clerk Stephane rescheduled with them for this Saturday may 8th, he then told me I would get a new confirmation for that delevery. I called them 3 times and they just told me 'We have lots of problems with the shipping department... we have customers who waited 7 months and 1 year before they got there orders'!! I understand the Covid Pandemic, I get that it's no longer as it was before, but START A NEW WAY OF OFFERING SERVICES AND TELL US THE TRUTH!! You cash our money the same day, you tell us the delevery service will be within 72 hours AND CHARGES US FOR THAT SERVICE, but finally we get our stuff several months later... THAT'S A BIG NO GO FOR ME and will NEVER AGAIN BE CLIENT OF RONA, that's for sure... To bad, was going to by thousounds of dollars worth of stuff for renovations, you can be sure it wont be with you!! And be sure that I will spread the word around...”

Helpful Report

Posted 4 years ago

“I made an online purchase and planned for curbside pick-up. I wasn't sure when I could get to my store (North Vancouver - Park & Tilford) so I didn't schedule my pick-up time. I called the store (twice) to check if that was okay, but couldn't get anyone to answer the phone. So I went, parked in designated spot and phoned the number on the sign. No answer again! I ended up having to go into the store (which I did not want to do), dodge the crowds, and stand in a long line at the pick-up counter. I told 2 different staff that I'd phoned from outside and there was no answer - neither of them even acknowledged this. I expected at least a comment on them being busy, etc - to acknowledge that they usually WOULD answer the phone. But nothing. The staff at the counter just told me to wait while he went to get my order. If RONA is not willing to do curbside pick-up at this store, it should NOT be offered - that's deceptive and I won't be shopping there anymore.”

Helpful Report

Posted 4 years ago

“Rona online support is not what I expected from such a large company. Returns request CRM 0314642 (Jen, Rona online support) I am having a very difficult time receiving a return shipping label. Duplicate product arrived over 2 weeks ago. Online support is giving the run-around. Terrible service.”

Helpful Report

Posted 4 years ago

“Worst online shopping experience. Almost two weeks to process my order and when I called to cancel the customer service never allowed me to do so. A local store pick up should not take upwards of two weeks. Shop local? Not if this is the way I am treated.”

Helpful Report

Posted 4 years ago

“Everything - a bunch of bureaucrats hiding behind desk”

Helpful Report

Posted 4 years ago

“Hi, I had online order on April 13,2021 and I got email on April 20,2021 that my order is ready to pickup then I went to Rona located in Markham but they told me sorry we don't have your item in inventory, I spent 2 hours drove to Rona and back to home for noting. I called Rona customer service and they just answered me sorry for that with no logic explanation.”

Helpful Report

Posted 4 years ago

“Worst service ever! I ordered deck boards online however just partial delivered. Gave customer support hundreds of calls but never success... Shame on you, Rona!”

Helpful Report

Posted 4 years ago

“Je suis très insatisfait du service à la clientèle et déçu 😞 car j’ai acheté l’aire de jeu highland trousse supposé être complète conseiller par un employé de Rona pour $1747.47 mais à ma grande surprise je constate que c’est pas un kit complet je prends l’initiative de retourner 1/2h après avoir constaté rendu là c’est toute une misère pour effectuer le retour, tout mon après-midi passe chez Rona pour un retour, car 2 employés ont vérifié la boîte et disent qu’il manque un morceau et j’ai demandé à voir un superviseur mais cela a encore pris toutes une perte de temps et obstination et j’ai pris l’initiative de revérifier la boîte à la présence des 2 employés et le superviseur et trouver le morceau supposé manquer. Quelle misère pour avoir mon remboursement.... je ne pourrais plus recommandé Rona et faire affaire avec. Partant les matériaux des rénovations de ma maison a été acheté chez Rona jusqu’aujourd’hui pour que tout va mal....”

Helpful Report

Posted 4 years ago

RONA is rated 1.8 based on 585 reviews