Roseland Furniture Reviews

Name: Roseland Furniture
Address: Lighterage Hill, Truro,, Lighterage Hill, Truro,, Cornwall
Rating: 4.54

4.5 Rating 22,934 Reviews

89 %

of reviewers recommend Roseland Furniture

4.5

Based on 22,934 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01872 672111

Email:

info@roselandfurniture.com

Location:

Lighterage Hill, Truro,,
Lighterage Hill, Truro,
Cornwall
TR1 2XR

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Roseland Furniture 1 star review on 4th April 2025

525

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very happy with quality of my TV unit. Good size, and ample storage also. Not happy with delivery company, mind you, my unit was left on my front door whilst i was at work!”

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Posted 3 years ago

“Our order was dealt with efficiently with prompt delivery too. The bed that we purchased was of excellent quality so very happy to recommend.”

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Posted 3 years ago

“Brilliant service. Kept fully informed throughout & goods delivered when advised.”

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Posted 3 years ago

“Very pleased indeed with the furniture delivery another matter. One man left box on doorstep although all over the box it said two people to lift?”

Helpful Report

Posted 3 years ago

“I ordered an item which was damaged, the replacement was also damaged and then the next replacement was damaged! All the damage appeared to be during manufacture or packing, not during to shipping to me. To give them some credit Roseland sorted out the problems quickly, but in the end I had to cobble together unbroken bits from two deliveries to make up one good item.”

Helpful Report

Posted 3 years ago

Hello Tim Biddlecombe We are sorry there has been issues with the items you received, we are pleased that we resolved these issues quickly for you. We will email you directly to address your experience with us. Kind regards Roseland

Posted 3 years ago

“Used roseland furniture on a few occasions. First experience my furniture got delivered to incorrect address which I did get the day after. I have recently ordered a desk which came in poor unusable condition. I had to arrange for that to get collected and wait for another one to be sent out, which was another week with a broken one stuck in my house and for the new one. I got my message from the delivery company an hour into my two hour time slot with the time of delivery, I then had to leave work quickly to get home in case they came as it was already an hour into my slot. Luckily enough the driver was picking up my broken one which should have been being picked up separately. I spoke to roseland furniture and they said there is not a lot they can do other than change it or refund. I got my new desk and there was still slight damage underneath it but it didn’t effect the use of the desk and I could repair myself Not really the customer service I would expect considering it was £180 Don’t think I will use this company again”

Helpful Report

Posted 3 years ago

Good morning, I am sorry that we did not meet your expectations. We have contacted you about this matter and we are currently waiting for a reply. Kind regards Roseland

Posted 3 years ago

“Ordered online very easy, delivery sooner than expected which was brilliant and must say how impressed I was with how the furniture was packed and protected for delivery. Very pleased with the piece of furniture it is exactly what we wanted.”

Helpful Report

Posted 3 years ago

“Same as every other 'oak furniture' shop. Reasonable quality furniture, imported from Vietnam - beware the "pre-order" which may be stuck in a container somewhere. Had regular emails updating me with potential delivery dates, but hard for them to be specific.”

Helpful Report

Posted 3 years ago

Hello Thank you for the feedback, we are pleased you like the furniture. We do apologise about the delay in your items arriving. We do hope we can be of service in the future. kind regards Roseland

Posted 3 years ago

“I am absolutely delighted with my new small sideboard. It arrived very quickly after ordering and the service was excellent”

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Posted 3 years ago

“Very good. Ordered a TV unit and it arrived within a couple of weeks. I did email a few times as hadn't heard when delivery was going to be and had no option to choose online and received prompt replies. I love the unit. I ordered the London Oak version and am very pleased with it. The only feedback I have is that they could offer a timed delivery service for the customer to choose when delivery will be. I wouldn't have minded paying a little extra for this.”

Helpful Report

Posted 3 years ago

“Very quick delivery (and free!). Lovely delivery driver. Item exactly as displayed on website. Brilliant quality and in perfect condition.”

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Posted 3 years ago

“It was disappointing that our goods arrived damaged hence inky 4 stars. However, the customer service I received thereafter was exceptional with a replacement being received a few days later and ticks all the boxes. I would certainly use Roseland Furniture again .”

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Posted 3 years ago

“Beautiful furniture at a very reasonable price. My only criticism is l didn't receive a text when it was arriving and it just arrived unexpectedly.”

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Posted 3 years ago

“Really pleased with the unit we ordered. Bit of confusion over who was delivering the item but sorted by email. Some of the handles were tarnished but these were quickly and efficiently replaced. Overall positive experience despite a couple of hiccups. Would use again.”

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Posted 3 years ago

“Items well packaged. Well made.”

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Posted 3 years ago

“FIrst time I have used this company.After a lot of searching the internet to get the right product that looked like it fitted the bill I decided to go for this company. Let me say in all honesty I cannot praise this company highly enough.My order arrived early,well packed and undamaged.The whole process from start to finish was flawless & I am delighted with the quality. Thankyou”

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Posted 3 years ago

“Item damaged in transit, refund was prompt and customer service dealt with the matter efficiently”

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Posted 3 years ago

Hello We are sorry that your item was damaged in transit, we are however pleased we were able to resolve this for you promptly. We do hope we can be of service in the future. Kind regards Roseland

Posted 3 years ago

“Very well packed. Same great quality as other pieces we have had from them. Very pleased.”

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Posted 3 years ago

“Came within the delivery time, very well wrapped and pleased with the item”

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Posted 3 years ago

“Product is stone grey, not the lighter grey displayed on the website photos. Delivery clumsy. Delivered by XDP, tracking service next to useless. They don't even know the difference between AM and PM. It arrived 6.30pm which was OK, but not as tracked. Zero communication from XDP on the day. The product quality is reasonable, but Roseland you need to improve your delivery service as the customer has no control of when these products will arrive, along with no weekend slots.”

Helpful Report

Posted 3 years ago

Dear Gary Shortell, We apologise that delivery did not meet expectations, the times are an estimate only and delivery can be outside times given. this can be due to hold-ups, breakdowns or other anomalies. XDP are improving their systems for delivery at present to make it clearer on the APP for customers. Kind regards Roseland

Posted 3 years ago

Roseland Furniture is rated 4.5 based on 22,934 reviews