“What’s the point of a delivery service who might or might not turn up? I now actively buy from sellers who offer other couriers. Royal Mail is an embarrassment to the country.”
“No point in having signed for parcels as they won’t bother. Never selected 1st Class as I guarantee you won’t get it with 2 days. Postmen show up every so often. Select better options like DPD and Hermes to make your life much easier.”
“Shocking. Posty leaves parcels where he likes in all weathers and doesn't tell us. Whenever we send things, if they arrive, they arrive late and they appear to not even bother confirming tracked deliveries now so I don't even know if its arrived. Utterly useless. What has happened to this once great company.”
“Their tracking system is pointless. Every courier has a tracking system that shows you where abouts the parcel is and the royal mail tracking don't show anything at all. You thought a big company as royal mail would have a brilliant tracking system. They are a joke and I avoid using them at all cost because you are at 60% chance you won't receive your goods or it wont arrive at it destination and plus and go wrong and missing you got have much chance of getting your money you lost in goods. They are a complete joke”
“Delivery inaccessible!!! I do not think so!! No card left nothing!! Daughter was home. Two dogs that would bark if the door was knocked on! Lies!! Get your act together Royal Mail! No idea where my parcels are 😡😡😡😡😡”
“I cannot fault Royal Mail or more personally, our postman Keith! Always friendly and even waves when you drive past him. Packages always arrive on time and has once even come back after noticing a parcel he didn't see at the time. Overall fantastic service and has never once left me unhappy.”
“Unreliable! Royal Mail have let me down again. They can’t do the most basic of tasks and that was to deliver a greetings card. The card was posted with a first class stamp, to ensure it got to the recipient on time. Failed.....so where is the card? Thought I’d raise a claim online (I haven’t bothered in the past) The process to claim is ridiculous, Proof of posting, I mean who actually goes in to a post office and gets a proof of postage for a simple card? No proof of actually posting the item, means no refund for the money spent on the card, which they have lost!!
Yes, Covid is around at the minute, so as we can’t get to see our loved ones, it makes receiving a card a valuable form of contact. The Royal Mail are using Covid as an excuse, yet other companies appear to be managing to deliver as normal.
The company need a good shake up! I will be using other postal companies in future.”
“Multiple times lying about attempted deliveries. Sit in all day, no attempted delivery, no red slip posted, no communication. Only when checking tracking information do I find out they ‘attempted delivery’ now I have to collect the next day because they’re only open between 8am and 10am.”
“Every other courier leaves a parcel with a neighbour or in a safe place at the property, NOT ROYAL MAIL, you have to collect at a local depot, i know you can rebook delivery but that is not always possible with working hours, Your website clearly states local office hours they are open, even states OPEN NOW. They have either chosen their own opening hours or your website is out of date, There is a scrappy sheet of paper on the window with reduced hours WHY!!!! Another unnecessary journey created by ROYAL MAIL.”
“I have been expecting a parcel for 6 days which has failed to materialise, its at Chelmsford MC according to tracking but not been sent on to Ipswich depot for delivery - Cant get them on phone, sent several E Mails and finally got reply giving no information on where that parcel is. In fact I have read reply twice and get the impression that they are apologising for a delay in delivery and that parcel had now been delivered - NOT SO I STILL DONT HAVE MY PARCEL!!!!!!!! Covid 19 or no Covid 19 their customer service is appalling!!!!!!!!!!!!!!!!!!!!!!!!!!!!!”
“Posted a letter to Brazil, tracked with as promise of 5 to 7 days delivery time... 1 1/2 months later... Not delivered, still in transit and cannot ask for compensation for another couple of weeks... The person I spoke to only offered platitudes to my query 'once it leaves our shores, we can no longer guaranty'... Useless...”
“Horrendous service. No mail for 6 days. Awaiting bus pass and now having to pay for 4 buses each day and hugely out of pocket. Have run out of money to get to work tomorrow (essential worker). Tried phoning Royal Mail delivery office in Perth to see if I can get someone to pick up our mail - no response. Called complaints line to see when our mail would be delivered. Advised May be Saturday 20 February (last delivery 9th February) - adviser hung up on me. Left an automated review. Hope my phone call was taped for training purposes.”
“They steal the post and won't give out the contact number of the undelivered parcel centre in Northern Ireland . And then sell all undelivered parcels at auction making millions ! A con outfit and they wonder why people use other delivery services !”
“My g/f is still waiting for her valentine flowers arrived tracked at Shrewsbury sorting office at 5am on Saturday Morning to supposed to be delivered on Saturday.
Now 1 .30pm Monday no flowers.
The moment is ruined i live 300 miles away and havent seen her for 6 months.
The surprise of her getting them is lost as have been contacting her to ask if she recieved them.
Im sure the royal mails wives had lovely flowers on valentines day while i have been made to look a fool
Loooking forward to hearing from shrewsbury sorting office manager[but i doubt it.useless”
“Got a message on my mobile that my parcel been delivered??? Not to my house. None of the neighbours got my parcel. No one answers the phone. Con company. Avoid, Avoid Avoid.”
“Sent legal documents (contract for sale of house) special delivery guaranteed 1pm. No tracking available despite this being promised, no way of finding out where documents were as no one would answer the phone, docs finally delivered two days late- sale fell through. I don’t usually buy from any company that uses RM but thought at least this method would work- I was given so many promises and charged so much! Standard email in response to my complaint- ‘Covid etc etc’. How are Amazon and other companies still delivering next day without fail then? Even Hermes is delivering!!”
“I've just used Royal Mail's robot to try and track a card that has gone missing (although I believe it's been stolen by one of the post office people who knew what was inside my card). The robot repeated the tracking number back to me and kept getting it wrong. Useless service. Why can't we speak to a human?”
