“On 22nd March 2021 I sent an item via International Tracking ref. no. LB223966675GB to my mum in Germany. It is a jacket I had knitted for her. It was handed to a company called Langley HWDC on 23rd March. online tracking shows it arrived at a place called Niederaula in Germany on 25th March. Niederaula is 250 km east of Bonn, meaning the item travelled 250 km further than it had to. It appears to remain there and is undelivered. I phoned the German postal service who tell me my contract is with Royal Mail. But on contacting Royal Mail to make enquiries, I only get automated services which do not fit the purpose. This applies to contact via phone, e-mail and web-chat tracking assistant as well as webpage generated forms. The e-mail response actually says they are unable to read any e-mails or respond to them. When trying to contact their delivery partner Langley HWDC it directed me back to Royal Mail.”
“tracking is absolutely non existent on there system messages saying will only update when we try to deliver !!! avoid at all costs, need more companies to offer better service RIP Royal Mail...”
“If i could give 0 stars or minus 5 i would. Continues to deliver to theiving neighbours despite registering my address as do not deliver to safe spot as there is none or to neighbours but they continue to do it why cant they leave a note and i will collect from the sorting office! Amazon can manage to deliver correctly why cant you!”
“I have had a great many Items sent 48 hour tracked, NEVER has one arrived anywhere near that time not even once.Ive always had very poor service from royal mail with plenty of lost items over the years but there customer service isn't any help .Maybe next time something dosnt turn up report it to the police that the postman must be stealing the mail maybe they would take more notice then?”
“My wife set up on line a redirection of mail when moving home for one year. Although she filled in the names of the householders for some reason hers was not included. When contacting the royal mail they charged her another ten pounds to add her name. Of course my wife raised a formal complaint, they did not reply within their fourteen day period. When phoning to enquire about her complaint, she had the unfortunate experience of speaking to the most unhelpful person she has dealt with.
I can not believe the royal mail can act as it does and employs people of this calibre. Please be aware when booking this service that you cross your Ts and dot your Is.”
“The parcel sent a month ago and NEVER arrived! No one in the customer service is capable to tell me where is my parcel even if I paid for a 'Tracked Service'. This is bad and poor customer service!!!”
“Usual story. Parcel not delivered. Could see van did not move. Sent text with complete fiction/lies. No attempt made to deliver. I was home. No card. Absolute joke.”
“Track n trace codes never work, parcels may just as well be left at collection centre as no effort is made to try and leave with a neighbour or try again , rebooked delivery’s are left at depot , Royal Mail is sadly being left behind by their competitors .”
“they keep sending back to the sender my delivery after i went to the office and verified my address. one of the staff keep saying ' it's all good' and the next delivery Back to the sender again. I mean
this is very irritating.”
“This is the third item in as many months that has mot been delivered....gone missing...tracking not updated.....just says an update will be provided when we attempt to deliver....this is really bad....I now hate it when something is coming by royal mail.....as I probably won't receive it.”
“Every time I order online and realise the delivery company is Royal Mail my heart sinks.
If you are lucky enough to receive your parcel it is invariably late.
The Mothers' Day parcel that I ordered last week using the Tracked 24 service has not arrived and has been stuck in the black abyss of Jubilee MC for over a week. Don't have much hope of this turning up .... what an shoddy, shoddy service.”
“Paid extra for meds for my dog and as usual no sign of them!!! They just blame covid on everything!! But every other company delivers on time!! This is the last time I ever use these clowns again..”
“Royal mail used to be the envy of the world.
Been waiting for a boiler part ( no hot water ) for four days.
I could have driven to Scotland to collect it myself quicker.
And don't bother with track and trace ....waste of time and money.
AND STOP BLAMING COVID.”
“Order lots of items from Amazon and never have a problem with their delivery service but if the item is from a third party and delivered by Royal Mail the parcels are either late , broken or not delivered at all and Royal Mail "who it's nigh on impossible to contact" will take no responsibility whatsoever .”
“On top of being an expensive postal service in general, have received false promises and no information from the customer service; not up to modern expectations, particularly when it comes to track and trace capabilities.”
