“You tell me how i can hear my local postman knocking for me to take nextdoors parcel yet can't when i'm expecting my own the following day.. ?
Doorbell there too..”
“Parcel expected last Saturday. Delayed until Monday. Delayed again until next day. Then online tracking information just disappeared. Told to expect it no later than today. Still no delivery and no information. Just appalling. A really terrible service not even worthy of one star.”
“Sent a birthday parcel to my brother. He's been at the same address for 30 years. Returned to me undelivered after three weeks saying 'insufficient address'. The POST OFFICE says it is nothing to do with them but between me and the ROYAL MAIL. Royal Mail can't be phoned, messaged or emailed. So I'm down £7.80 & no one wants to know. Pathetic.”
“2 parcels missing since the beginning of the 1st and 6th have 3 times to get answers no luck there the track and trace phone system just handles your parcel is on the way. The annoying thing their track and trace only handles one number only then get cut off is just standard so you don't know before hand whether your delivery will arrive on that. Try ringing phone just rings Royal Mail update your website to the 20th century okay what were dealing with in the world is not the best thing. The new CEO of Royal Mail Simon Thompson come on what are you doing about this their are unhappy Royal mail customers reputation is everything. Royal Mail star rating from me 1 lucky gave you that would be zero, the way I'm being treated .”
“two parcels have been delayed, and my customers have not received them after 5 workdays, when I tracked it and could not track it by RM website bacause it uses GOOGLE RECAPTCHA to let you you answer many questions again and again. very disappointed!!!”
“Waited in all day, the time slot given, came and went.
No delivery at all, not even a late one.
You are sloppy and expensive.
Your business needs investigating.
What happened to the once Royal mail? If you had to refund all your lost and late mail, you would be broke.”
“parcel sent out 48hr tracked.supposed to be delivered to blackpool from london. 4 days later it was sent to pendle sorting office by mistake,not blackpool, dont they look at the postcode, fy4, is for blackpool, total incompitence in my opinion, never had this trouble with hermes or other carriers, no wonder this company has gone down the toilet. supposed to arrive sat before 3pm, the same morning checked tracking and it mistakenly sent to pendle, another 3 days waiting i suppose,,.”
“Our Postman at the moment is fantastic his name is Frankie and delivers our mail in Westhampnett Chichester,
He has always got a smile always chats and is always very polite,
I hope he will stay as our postmen as he is the best, from the Baily’s,”
“All packages sent with Royal Mail 48 have taken at least 8 days at best to be delivered. Slowest was a watering can at 6 weeks and heavily dented and leaking when finally delivered. When I asked the post woman if they held on to parcels until they had an armful to deliver, she said it was the senders who only posted if they had enough to fill postage criteria. WHAT AN AUFUL POSTAGE SERVICE!”
“Send off my day 8 Covid testing by Special Delivery guaranteed to be delivered the next day by 1pm to ensure that the biological specimen will be delivered within the 48 hours window. Royal mail has failed to deliver the package in consequence of which I lost money, could not go to work and had to repeat the testing process again! Royal Mail no longer so Royal?!”
“Collection did not turn up and when I went to a major post office I was told we don’t handle those because we don’t get paid for them you have to go to a sorting office - long journey to a sortong office to find it was closed on reduced opening due to covid”
“Debra parcel on the 28th April. Still not arrived and no help from Royal Mail tracking it. They told me to wait 10 days. 3 days trying to get through to customer services and then they now tell me to wait another 5 days. What is the point of paying extra for next day signed delivery when you cannot track my item. Surely this gives people the opportunity to steal your parcel as it cannot be tracked.
Very disappointed with the whole service”
“Royal mail are a joke I'm waiting for a 48hr delivery it's now the second day and all I'm getting is we are waiting for your parcel to arrive at depot it also says due to covid we are have delays ? So how come all the other companies seem to get it right if I could I would give minus stars .”
“I never thought it would come to this but Hermes regular service is now twice as quick on average than Royal Mail 2nd or 48 and has amazing tracking every step of the way, even with the name of the driver. Hermes normally deliver by 8am here, Royal Mail between 2 and 4 pm with no weekends. RM needs to get up to speed with tracking for ALL packages, even the local depot has no clue how packages progress. The postman is 10/10 helpful in all weathers the yesteryear system is not his fault.”
“I have been waiting for an item for well over a week, all your tracking says is you get an update when delivered? What is the point of that . If it has been delivered you wouldn't need to use tracking .Duh !!!!”
“Despite my regularly completing and returning a form to opt out of unaddessed items being put through my letterbox by our local postmen, they continue to shower us with loads of this unwanted promotional material. What's the matter with these people? I've a good mind to return it to them by popping it into our nearest postbox.”
“Simply can not get track and trace to work. I have used it several times before and it’s worked well. But this time I’ve been trying for three days with my track and trace number to no avail. What’s going wrong?”
