“Royal Mail Tracked 48 - The name of the service gives a customer implicit expectations that a parcel will be delivered within 48 hours and that it is trackable. Burrowing deeper into their website, this service 'aims to deliver' within two-three days and it is tracked.... The tracking is intermittent and their timing is way off. The Trading Standards Watchdog needs to look into this. Customers are being mislead. Royal Mail are making claims that their service is achieving a promised standard that they are failing to meet.”
“Delivery was planned and then at end of day one had a message to say deliver attempted - Address is inaccessible.
Following day received email to say parcel due to be delivered between 8.14 - 12.14 later that afternoon tracking states incorrectly addressed, return to sender!
On both days we had mail delivered by Royal Mail. What a joke. Apparently our address was not fully visible on the package - it took two days to work this out. No hope!”
“Royal Mail should be stripped of their royal status. Since they have been privatised the service has gone down hill. I have an item that posted on the 6th and still today the 10th is sat at their sorting office. They claim they have had a message telling them not to deliver it the address. I have had this happen before and spoke to a post person and they have informed me that is a tactic to get them off the hook when they are behind with deliveries. Try and follow this up and you meet an electronic brick wall. Strip it of its Royal warranty. It does not justify it nor deserve it.”
“The Royal Mail are useless. I have rang about 15 times in the past 2 months to try and get my money back that the Royal Mail have robbed from me due to a "lost" parcel. Someone explain to me why it takes over 4 weeks for one of the Royal Mail branches to coordinate with each other and get the tiniest bit of information as this is holding up my claim and not give me my money back that I am blatantly entitled to. Even on one of the occasions, the advisor was eating his lunch down the phone which you could blatantly hear then when confronted about it he put the phone down HA, professional.
Also, explain to me why the Royal Mail have the right to tell me I have 10 days to get back to themselves with more information about my claim when I gave ALL relevant info, and if I didn't respond you would then close the case and not refund me HA?! Anyway, I did get back to them then 7 weeks down the line I'm still waiting for dumb and dumber to make a phone call/communicate with each other. But, I get given 10 days to respond and the RM can't pull their finger out and resolve my issue within 2 months? Absolutely useless.
This whole situation is affecting my eBay business online and causing me stress mentally and I'm now £500 down despite using one of the most expensive postage services.
It's a joke now, I want my money and I will never be using the services again.”
“Useless incompetent lazy liars.
I sent a letter to mainland Europe using the international tracked and signed service on 22nd Feb, which was supposed to be delivered “within 3-5 working days”. The letter has been stuck at PCS Milton Keynes since 23rd Feb. WHY?! Why has it not moved through the system? Called their customer (dis)service department but it’s all automated and there’s no way to speak to a human. What a joke! Stay away and use other couriers. I will in the future!”
“Royal Mail lost the parcel I was returning and I cannot claim compensation because it was a pair of secateurs, and so a bladed item and restricted! What a scam! I assumed Royal Mail had a business where they delivered things all the time, not just occasionally.”
“Been using Royal Mail for years! Last 2 months it’s a nightmare! So many lost parcels! Website down!!! Can’t even track if the parcels were delivered or not! This is being done on purpose! They want to kill small business!”
“Rubbish. Massively delayed post so my customers have demanded refunds or replacements. Then theoriginal parcel turns up weeks later! Royal Mail refuse to.compensate me as theyve "delivered it". C&#*!s Not fit for purpose should be disbanded.”
“The worst service I have ever known! They softly knock on the door and immediately leave .... I do not have time to go down from the 3rd floor in a second! Do I have to follow the car?! This happens every time! I do Redelivery and again the same thing happens! Worst and nastiest service ever! I hate!”
“Package has been sitting in milton keyes for a month. Was due in melbourne aus 3 weeks ago. Shipping costs were expensive. Im infuriated at how bad royal mail is and how expensive it is”
“What a rubbish company. I sale on a market place and sales many items within UK and internationally. Almost all the items send in December and January still not deliver and tracking is saying random things like sender is preparing item after a month of dispatch. They are keeping package in Milton Keynes sorting hub for more than a month. Even especial delivery within Uk had delivered after a month. And I can’t even file the claim as I don’t get the proof of postage from post office as we post many items at once and to get proof of postage for all take long time. It is really horrible experience. We lost a lot of money. And also reputation as a seller. Buyer leaving bad reviews and opening cases as they didn’t get theirs parcels. And we can’t do nothing about it. 😡😡😡
I want this company to close down!!!”
“The RM has a new way of delivering parcels. Today my parcel was tossed over my 6’ side gate, but the good news is that I had to take some trash out and spotted it lying on the ground. One star is way too much for such a disgustingly bad service and total disregard for my property.”
“I am so angry …..my very important mail to Grancanaria was posted on January 19th ..which cost £7 . It is STILL'' at Milton Keynes …it is now Feb 8th
It is so frustrating no one connected with R.M.want to know ..
APPALLING and very disappointing ..”
“I purchased a "guaranteed" next day service. The package was delivered two days late. The 'tracking' feature was ridiculous...it basically says when the item is posted and when it is delivered. Royal Mail have rejected my claim for compensation on the grounds that I did not read their T&Cs. It should be illegal for a company to describe a service as 'guaranteed' if it is not guaranteed (or insufficiently insured, as in my case). Royal Mail is essentially a monopoly. I think this type of company should be nationalised. Unsympathetic customer service.”
“Not just for todays experience but years of good service. Royal Mail also have a service which includes picking up mail/parcels etc from your home for free. I use this a lot and I have never been let down. It's a great service and I wish to thank RM for it and I hope it continues. A lot of people rely on you RM. The Posties are amazing here and I also want to thank them for a great service.”
“Awful service. Rude on the phone to. Terrible neve pay for next day service, it's quicker to just have 2nd class.
They are lucky the have a job where they can strike when they feel like then get paid more to do nothing and be rude.
If you want a pay raise do your job.
Want to strike? Get another job
Simple”
