“Now Royal Mail have failed to deliver a fourth parcel to me. Furthermore, consistent with the previous practices, they left no card at my home to enable me to collect it from the post office where it has been left for collection. This company are consistent in supplying a truly dreadful service. Nevertheless they are an excellent advertisement for incompetence in employing personal who are unable to deliver to a correct address and lie about leaving leaving notifications when people are not in. Can only point out that currently this approach appears to be the norm and fits in with the practices and mood thriving in this country.”
“Absolutely useless. Third package in a row that I have had to call about. Either not bothering to deliver of just randomly delivering to the first house/hedge they see. Customer service shocking. Takes 30 mins to get through to someone who then tells you to ring back in the morning. Only way to get a parcel from Royal Mail is to physically wait by the van and insist it is handed over. Absolutely atrocious.”
“Thieves. You have thieves working in your company. I received an empty box, yes you heard me and empty box where my 150ml bottle of perfume should have been. And the joke was that it came in the box that had been too perfectly ripped and not a spill in sight or smell yet your company apologised for my item arriving this condition, what condition exactly?!?!?!?! This is disgusting behavior, that you would actually send me an empty box knowing fully well that it was stolen . Disgusting”
“Worst F-ing delivery service in the country!!!!!!!!
Once again Royal mail FAIL to deliver my parcel on time or at all for that matter. I never have an issue with Hermes, DHL, Amazon, Parcel force or DPD so why are Royal mail always a bloody thorn in my side???
Sort your S**T out Royal mail!!!!!!!!!”
“Taking weeks to get parcels to my customers, using 1st class delivery too! Tracking system is a complete joke, almost impossible to speak to anyone, complaint form is another complete joke. Never using them again, will much rather pay extra and UPS or DHL instead.”
“Useless
30 min wait on phone,
can't email them,
tons of garbage mail and no letters in it
Half the time 2nd class is just as quick
85p for a 1st class stamp is a liberty”
“Absolutly disgusting service from Royal Mail, a complaint that has been ongoing since February 2021 and is still ongoing.
The lack of communication from your company is awful, the way your staff deal with complaints is ridiculous and I am still waiting for a call back that has been promised time and time again. Today I was on hold for 30 minutes to get through to a call handler, I was then being transferred to a manager and surprise surprise the call is dropped. This is not the first time this has happened.
I have been more than fair given the circumstances, it is your fault that my ring has gone missing yet you are not coming back to me on how you will rectify the issue.”
“Ordered an item on a wednesday and paid £7 for Tracked 24 to ensure it arrived in plenty of time for the following sunday. I checked the tracking on Friday to see it had gone to the wrong Sorting office (5 miles away from the correct one) and would be forwarded immediately. It is now saturday 5pm and still no delivery and no update to the status. It is still 5 miles away. Thank you so much royal mail.”
“As a seller, I am losing money using RM24HR service. Many customers never receive their orders, or receive them days later. Royal Mail staff routinely and fraudulently scan mail as being delivered when it hasn't been, then they will deliver it days later. They do not allow complaints and there is no compensation for this service, even if items go missing.”
“Over a 30 minute wait to speak to an advisor as the automated service didn’t work, and they were unable to find my parcel and resolve the issue
Terrible customer service”
“Useless incapable of ringing the doorbell sat here all morning waiting for a package said it couldn’t be delivered as we weren’t in they never even tried I tried ringing them hung on for over 30 minutes nobody answered”
“Sent my parcel sign for. Accepted on Monday in transit, the nothing☹️! Lost, stolen who knows except the person who’s got the package. Shocking, unprofessional and dam right wrong. Royal Mail, your a mess. Sort yourself out.. I would give no stars if I could.”
“16 years a postie and the service is being run into the ground. Top management down are an utter disgrace. Posties are now on their knees in desperation at what was a good company. Privatisation has killed us all”
