“Day to day deliveries with Royal Mail are a living nightmare! Firstly as We have communal letter boxes outside, our usual postman (can tell by his signature on the 'something for you' card) never attempts a delivery but instead writes out the red card and posts it through the letterbox outside. On one occasion I finally met the cheeky sod. He buzzed my flat from outside and asked me to come downstairs as he doesn't go upstairs for anyone! What? :S Is that not part of your job description??? After having a rant with him over the intercom I finally caved in and went downstairs. He laughed at me and said "see I don't go upstairs for anyone". I made a complaint a month ago and surprise surprise no one has got back to me. It was really sensitive as I am a victim of DV and at the time my ex partner could have been in the area so the police had told me to stay at home until he had been apprehended. On the most recent occasion I booked a Special Guaranteed delivery for 9am. It did not come at 9 but instead it cam at 10.48 am. So I missed it as I paid for a 9am service for a reason! I have things to do! I booked a redelivery which I missed which also came at 11am. And then booked a reliedelivery for today. I suspected that it would come between 10am and 11.30am so I waited. However as it did not say 'on delivery' (which was a mistake on their part) I grew anxious as to where my £200 parcel was. So I went to the pick up office, waited for the slow customer service guy to serve the 3 people in front of me (he took ten minutes for each person). When it was eventually my turn he could not find my parcel. So I returned home, opened my letter box and guess what there was a 'something for you' card. I missed him by 5 mins. I rushed back hoping he had returned and that I was the last on his route but unfortunately I wasn't. I waited till it closed waiting for him to return where I was shouted at and told to leave. So I called customer service to complain but I can expect to hear nothing back from them as usual!
But to cut a long story short. If you want a shitty service then choose Royal Mail! (Especially if you are from Barking, Greater London)
It just sucks sometimes if Royal Mail is your only option. But if you have another option. Go elsewhere!”
“I have posted with them an item to be delivered to Turkey and this item cost is £150 so until now they did not deliver it to the exact address in Turkey and after 6 days from now it will be 20 days and my item not deliver it and they did not respond to emails so after those six days i will made a claim on their website to give me the price of £150 of the dress that i sent to Turkey because it seems they lost it.”
“Have purchased International Signed for service £12.85 online as it seemed more convenient, never again! Queued in post office for over 30 min with all prepaid and printed parcel, post office computer did not recognize the barcode and I was advised to go back to speak with royal mail as I bought the label from them and the post office has had the same problems with a few parcels today. Called Royal Mail and was told to purchase the label again and they will refund the first one in 7 working days after they will be sure I have not used the not working label as there is no problem at their end, the problem apparently is mine! Yes, royal mail is absolutely right!!! I have a problem! I still have a parcel to send, I still need to go back to post office and waste an other half hour queuing and pay AGAIN! Meanwhile royal mail will have my money for at least 7 days, no apology or compensation for lost time on offer there! It is not their problem!!! Received cancellation of the label email - it states there has been problem with printer. There was no problem with my printer as in post office they even tried to enter all codes from label into computer manually and codes were not accepted!
BUT OF COURSE IT IS NOT ROYAL MAILS PROBLEM!”
“slowest and worst delivery company ever
on the 23rd sept i decided to order myself some dodgeball vinyl idolz from zavvi and they cost £14.99 each x 2 = £29.98 and zavvi didnt send with tracking ifo so just have to wait and they said wait 14 days after dispatch. and today is the 1st oct and i got in was one parcel from ebay and nothing else still waiting. plus on the 25th sept i ordered 5 more vinyl idolz £14.99 each 3 ghostbusters and 2 napoleon dynamite ones of which im still waiting for with 2 pops cylon and darlek pop but zavvi sent the cylon separate by recorded mail i got that but why not send the rest by recorded mail. plus in the past mail men around here have stuck my mail through another thieves door which sounds the same but isn't this address and hes around the corner from me. but no proof of posting so he can pilfer my mail and the postman dosent think twice about looking at the name on the mail just the address lazy man.”
“If the Royal Mail was an ambulance service there would be a lot of very ill or dead people in the UK. Parcel posted Royal Mail 48 on 20th August has still not arrived on the 25th.My advice is to forget this 48 hour service,its a ripoff,and send 1st class,as its the same service but you pay a lot more for the so called 48hr service.This country needs a mail service provided by a decent organisation, not the current lot who either don't care or don't have a clue.”
“Missed a package the other day but got a card to go and collect it from the local office. When I got there the following day, the lady behind the counter said they couldn't find it and I should leave my contact number and the manager would call me later that day. 4 Days passed without hearing anything so I call "customer service" just to get some miserable woman on the end of the phone saying they don't track mail. I asked her if she could contact the depot to find out if the manager had any luck finding my item but she said they have no way of contacting them.
At this point i stopped to check if she worked for Royal Mail and after receiving confirmation of this, I asked her why Royal Mail customer services were unable to contact a royal mail depot. Safe to say there was a couple of awkward seconds of silence there after followed by the usual scripted response of "i'm sorry we don't track mail sir"
I expect for this saga to continue long into the future and relish at the thought of using the royal mail claims system!!!”
“does customer service exist with in the Royal Mail? Or is that some thing that privatisation will bring privatise now excuses, appalled with the customer service i have recieved”
