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Rugs Done Right Reviews

4.2 Rating 2,705 Reviews

78 %

of reviewers recommend Rugs Done Right

Company Reviews

Product Reviews

4.2

Based on 2,705 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

5087400047

Location:

339 Boston post Rd,
Sudbury
Massachusetts
01776

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Rugs Done Right 5 star review on 19th April 2022

Rugs Done Right 5 star review on 19th April 2022

Rugs Done Right 5 star review on 7th April 2022

Rugs Done Right 5 star review on 7th April 2022

Rugs Done Right 5 star review on 7th April 2022

Rugs Done Right 5 star review on 7th April 2022

Rugs Done Right 5 star review on 6th April 2022

152

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Was supposed to come in less than two weeeks then it took over a month (still haven't received it). It took forever to ship with no communication whatsoever. Then when I reached out I was told an inaccurate date and offered no compensation for the madness.”

Posted 3 years ago

“Poor communication, waited over two months and had to contact them to see where my order stood. After I was told it would be another couple of weeks, I tried to cancel my order. Ironically, I received a text the next day stating my rug was being shipped so I couldn’t cancel. I feel this company is deceptive and does still stand by its product. I am extremely disappointed in their service.....or lack of.”

Posted 3 years ago

“I think this operation is a scam/fraud. The pillows I bought were darker then I expected and I could not return them. Customer service is non existent. I wrote a review of the pillows on the website over a week ago warning other customers that you can’t return and the color is darker and it still hasn’t been posted. Dreadful experience.”

Posted 3 years ago

“when I ordered rug it was out of stock not on Clarence. You sent me two . I thought I had waited long enough. I only ordered one rug and you did not check to see if I wanted rug still. You just sent. Now I am stuck with two rugs I don't want. I will not deal with you again”

Posted 3 years ago

“RugsDoneRight had information about clearance rugs in the Returns section of the website but as a person who purchased 4 clearance rugs for almost $1000 the normal workflow did not caution me that the rugs could not be returned. I understand that it's my mistake but I would not recommend RugsDoneRight to a friend”

Posted 3 years ago

“Backordered 5 months. Snags everywhere. Huge hassle to return. Customer service not good. Will never order again.”

Posted 3 years ago

“Rug was ordered in August and it's only now out for delivery. The 4-6 week waiting time on the website was way off!”

Posted 3 years ago

“I have asked for my order to be cancelled and have had no response.”

Posted 3 years ago

“No comment way to much to get into”

Posted 3 years ago

“Awful experience. No indication that my rug was out of stock at time of purchase, then multiple lies from customer service regarding when I would receive it. Took 4 months to arrive, could have received it from Amazon in 2 days. I understand shipping delays, but communication is essential and none was provided without me pestering. Will never use this company again.”

Posted 3 years ago

“I was charged for both of my rugs and never received the larger rug. I have written customer service two times about this also and no update. Please send what I already paid for. 8823202 Is order number”

Posted 3 years ago

“I placed an order and had to wait almost 2 months when the site never mentioned about the one. When I got the rug I realized it’s the wrong size and I was asked to pay for the return shipping.”

Posted 3 years ago

“Very irritated. I reached out to customer service to find out when my rug was shipping after like, a month of waiting. Customer service told me it was getting ready to ship last week. Here we are a week later and no shipping information. Just cancel my order already.”

Posted 3 years ago

“Little communicate. Too long to wait.”

Posted 3 years ago

“I can never recommend this company to ANYONE, given your terrible return policy. I am stuck with a rug I can’t use and you wanted to take money from my return even though my shipping was supposedly free. Now I can’t even ship it back for less than $150. Terrible service and I am more than happy to share this on every social media outlet I can. Nobody should be out $250+ for a rug they can’t use.”

Posted 3 years ago

“We purchased a 9x12 Tayse rug. We inquired about returning the rug because it was to large for the room. We wanted to exchange for the same rug but (2)7x10 10x3 rugs. Would not waive $50 dollar shipping and we are required to pay shipping back in addition! Awful customer service! We weren’t even given the option to talk to a real person! We will leaving a bad review and never order from you again!”

Posted 3 years ago

“I ordered this sample almost a year ago and called to cancel the sample months ago but it was sent anyway. I then had to pay to ship it back.”

Posted 3 years ago

“It is late February. I ordered the rug in December -for Christmas. I STiLL don’t have it. You certainly missed the mark on your ‘5 star’ service with me!”

Posted 3 years ago

“Email communications regarding my order status seemed delayed and confusing. Shipping info has been null. Not even sure what is going on with my order and makes me feel like your site is unreliable.”

Posted 3 years ago

“I ordered this Item some months ago and your company accepted my order and then, some days later, I receivbed an email stating the item was on backorder until the end of next month. Now, I order an item, you tell me it has shipped, provide a bogus fedex number, and then when I contact you, you tell me that the item is on back until the end of next month. I think your company is an internet scam.”

Posted 3 years ago

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Rugs Done Right is rated 4.2 based on 2,705 reviews