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Rugs Done Right Reviews

4.2 Rating 2,705 Reviews

78 %

of reviewers recommend Rugs Done Right

Company Reviews

Product Reviews

4.2

Based on 2,705 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

5087400047

Location:

339 Boston post Rd,
Sudbury
Massachusetts
01776

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Rugs Done Right 5 star review on 19th April 2022

Rugs Done Right 5 star review on 19th April 2022

Rugs Done Right 5 star review on 7th April 2022

Rugs Done Right 5 star review on 7th April 2022

Rugs Done Right 5 star review on 7th April 2022

Rugs Done Right 5 star review on 7th April 2022

Rugs Done Right 5 star review on 6th April 2022

152

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We ordered a runner more than six week ago, I didn’t get it yet, I wanted to ship the runner oversees and I told them the last call and the last day I can ship it oversees . After many calls they said we can ship it overnight and they made me pay $68 extra. Guess what no runner yet ! I didn’t receive anything, not even an apology, my experience with the rugsdonenotright at all is a nightmare I will never order from them ever..”

Posted 3 years ago

“Funny you should ask. I ordered the rug on 1/25/21 and it's still not here. You get zero out of 5 stars from me. The pad came in 3 days and is still in the box.”

Rugs Done Right 1 star review on 18th February 2021

Posted 3 years ago

I'm sorry it seems you missed the posted ETA for this rug. The rug and pad orders you placed were two different orders so they have shipped separately. I'm glad the pad arrived before the rug.

Posted 3 years ago

“Worst experience as a first time customer. Would not recommend to anyone or ever purchase a rug from this site.”

Posted 3 years ago

“If it’s going to take 8 months to ship a product, maybe exercise a bit more communication than 1 at the 4 month mark and then 1 when you decide to ship. People change their minds in 8 months. Not happy woth your customer service AT ALL.”

Posted 3 years ago

“Ordered rug on January 8th and account debited that day. It is now Janurary 278th and no update on status of shipment! Poor customer service and followup! Cancelling my order today and send me my money back. Will NEVER order from your company again and will advise others accordingly!”

Posted 3 years ago

“Will never purchase from this company again. I found the rug cheaper and canceled the order and two weeks later rug shipped and would not allow a return. The cancelation was received and 2 responses sent would initiate. THE WORST CUSTOMER SERVICE EVER!!!!”

Posted 3 years ago

“Everything about this purchase was poor. The customer service is horrible. The lack of ability to speak with someone is even worse. The response to my emails was canned and unsympathetic to any customer needs.”

Posted 3 years ago

“This is the worst service Ive had. No one bothered contacting me regarding the status of my order and i have been waiting for over 30 days”

Posted 3 years ago

“Poor service and lack of knowledge”

Posted 3 years ago

“I would never do business with you again and am going to post a horrible review every possible place. I ordered rugs in sept. To be delivered in early October (2 weeks). Nothing and no communication. I reached out and was told Dec 5 I said that would jot work please cancel. No communication. Nothing. I just got an email that said the order shipped. I sent a chat to cancel and was told too late. I am disputing the charge and you can pay the return shipping”

Posted 3 years ago

“Took several month for the rug to arrive No proactive communication No compensation offered I am extremely dissatisfied with their experience”

Posted 3 years ago

“I ordered a small rug to put in front of a vanity on October 2, 2020 and still have not received the rug as of today, Jan 18th. I contacted them 5 weeks ago and was told that the rug would be in soon. I was very disappointed that no one bothered to tell me of the delay or give any indication of when it might arrive. Rugs Done Right asked me to write this review, knowing that my item had not yet arrived. It’s unclear why they thought I would write a favorable review.”

Posted 3 years ago

“MINUS 10 - THIS RUG WAS CHARGED AND PROMISED WITHIN 24-48 TO BE SHIPPED AND FED EX STATED ON 1/13/21 THAT IT WAS NEVER PICKED UP WITH A PHONY TRACKING #.”

Posted 3 years ago

“Promised a new customer discount never received. Waiting forever on my order. Lied again and said they shipped it and provided the wrong tracking number. Now I have to wait another week. At this point I should be fully refunded! Horrible Customer Service and way to run business. Will report to the Better Business Bureau.”

Posted 3 years ago

“This company delivers products that do not match the description and will refuse delivery once you pay to return it. I am so unbelievably dissatisfied with the product, company policy, and customer service. What a rip off.”

Posted 3 years ago

“I ordered this rug so long ago (literally months ago) that I thought that I was a never to receive this item. Being that it still has not arrived, I suppose that is still a possibility. I don't think I will purchase from Rugs Done Right again because Clearly, I have a different perspective of what "Done Right" means...”

Posted 3 years ago

“I ordered the rug in August. It's now almost mid-January. The rug will be delivered this week, I'm told. I hope I still like it. I had nicknamed your company "rugs done wrong". That said, I know there can be supply chain hiccups these days.”

Posted 3 years ago

“I've received several prompts to review my purchases from over amonth ago but none of them have been received yet. Nearly 2 weeks after ordering them I was finally told it would be anywhere from 2-6 weeks for my purchases to be fulfilled so until then I have nothing to review.”

Posted 3 years ago

“The worst return policy. They don't provide you with a return label. trying to return it is very difficult. You get charged to return it from rugs done right and from the freight carrier.”

Posted 3 years ago

“I think it's deceptive that you don't show out-of-stock items as such on your site. I checked out with no idea the item was on back order, only heard after 1 month that it was going to take another 2 months to ship, it was then further delayed another full month (which I only found out about when I reached out again). While I understand Covid has affected supply chains, the lack of communication and transparency is what makes my experience with your site feel particularly scammy.”

Posted 3 years ago

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Rugs Done Right is rated 4.2 based on 2,705 reviews