Rugs Done Right Reviews

Name: Rugs Done Right
Address: 339 Boston post Rd, Sudbury, Massachusetts
Rating: 4.19

4.2 Rating 2,705 Reviews

78 %

of reviewers recommend Rugs Done Right

4.2

Based on 2,705 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

5087400047

Location:

339 Boston post Rd,
Sudbury
Massachusetts
01776

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Rugs Done Right 5 star review on 19th April 2022

JOSEPH BELAJ

RAMONA EADENS

Rugs Done Right 5 star review on 7th April 2022

Anonymous

Rugs Done Right 5 star review on 6th April 2022

Kelli Click

152

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Rugs Done Right is the only place I was able to find what I was looking for, soft green rugs.”

Rugs Done Right 4 star review on 26th September 2020

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Posted 3 years ago

“Kept me informed good”

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Posted 3 years ago

“Great communication! Just slow to ship, but the reason why was explained and we were promised to be the first to be shipped to once the items came in.”

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Posted 3 years ago

“Customer service was very responsive.”

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Posted 3 years ago

“Beautiful rugs! Pretty easy navigation through site.”

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Posted 3 years ago

“Long wait, but I love the rugs. Your customer service was responsive and helpful the two times I called . Hope you can get the delivery 🚚 service worked out. I would purchase from you again and recommend you. AnneMarie Zilligen”

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Posted 3 years ago

“haven't received my rug yet, but am excited to get it. The shipping was very quick. Mailed out within one week.”

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Posted 3 years ago

“It took 4 months to get the rug, so that was disappointing I realize It may not have been your fault, but that was a long wait. We are very happy with the rug, and when I called people were friendly and helpful”

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Posted 3 years ago

“Would be better if rug was not folded. I previously ordered a rug from Overstock and it came rolled on a tube. Having to wait for the folds to come out is just not something I would do again.”

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Posted 3 years ago

“Excellent customer service. Rug took awhile to be delivered due to Covid.”

Rugs Done Right 4 star review on 4th September 2020

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Posted 3 years ago

“I thought customer service was prompt and professional every time I reached out to them. Due to COVID, the rug took a very long time to be delivered and I was frustrated and impatient. Customer service explained exactly what was going on and assured me it wouldn’t be much longer and it wasn’t.”

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Posted 3 years ago

“When I contacted the company there was always a quick personal reply to my question. Everything was done very professionally. I took off 1 star because the rug was back ordered but I had to contact them to find that out. Ideally you should be informed before you place the order that the item is on back order. Worst case you should be informed within 24 hours of placing the order. In this case it seems that their automated system isn't doing its job to inform buyers their item is backordered.”

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Posted 3 years ago

“The quality of the rug is very nice and what I was looking for. When ordered, I was not given an estimated shipping date. It took over a month before it was delivered. I would have thought more about ordering that particular rug if I had known up front.”

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Posted 3 years ago

“Inexpensive and even cuter in person! I love the color combo -it brings sweetness and spark to my bedside. Delivery was longer than expected but hey, it’s 2020...”

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Posted 3 years ago

“Nice rug. Lays flat. nice colors. When it gets rained on, it drys quickly. Only had it 3 weeks, but I like it. Do wish there had been a response to my e-mail about "where's my rug?" You could have written something back like "it's under production. It should be done in about 2 weeks. We'll let you know when it ships."”

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Posted 3 years ago

“A matching porch rug was ordered. Delivered in great shape. Did take 2 months. They kept me informed of the back order, and this was the only place I could find the desired size.”

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Posted 3 years ago

“Very responsive when my item was back ordered, however I received the rug and it is not the quality I hoped, bubbling and not laying flat, but there is nowhere online to leave a review.”

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Posted 3 years ago

“We are very happy with the Capel rug that we ordered from RugsDoneRight. It was a custom size of 8ft. round. The color and the size are exactly what we wanted. Thank you so much for your help.”

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Posted 3 years ago

“They are a very nice company to work with-will hopefully receive my product soon. Very kind and professional.”

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Posted 3 years ago

“Ordered rug in March. Receiving it in August.”

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Posted 3 years ago

Rugs Done Right is rated 4.2 based on 2,705 reviews