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Rugs Done Right Reviews

4.2 Rating 2,705 Reviews

78 %

of reviewers recommend Rugs Done Right

Company Reviews

Product Reviews

4.2

Based on 2,705 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

5087400047

Location:

339 Boston post Rd,
Sudbury
Massachusetts
01776

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Rugs Done Right 5 star review on 19th April 2022

Rugs Done Right 5 star review on 19th April 2022

Rugs Done Right 5 star review on 7th April 2022

Rugs Done Right 5 star review on 7th April 2022

Rugs Done Right 5 star review on 7th April 2022

Rugs Done Right 5 star review on 7th April 2022

Rugs Done Right 5 star review on 6th April 2022

152

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am satisfied with the small area rugs that I purchased, but it sure took a LONG time to get them. I contacted customer service twice and they were exceptional to work with. They were very thorough checking the status of my order. The rugs, although they were all the same pattern and size and ordered at the same time, came at different times. I ordered April 13th and finally just received the last rug June 20th.”

Posted 3 years ago

“It was ok. Have not recieved them yet.”

Posted 3 years ago

“Love the rug, quality and value is GREAT! Only thing would have helped is to give a tracking# and estimated time of arrival! That being said...So HAPPY!”

Posted 3 years ago

“I received my rug and love it. My only concern was that I never received an advance email or tracking number telling me it was arriving. Thank goodness I was home when it arrived. Thank you.”

Posted 3 years ago

“Customer service (Jessica) was excellent in all of my dealings w. RugsDoneRight. The only reason i didn't give a 5 star rating was because of a hitch in a rug that i ordered fr Tibet Rug Co thru RDR. I placed and paid for the order Sept 2019 & still haven't received the rug. This was at least partially due to the interruption in international shipping caused by COVID 19 which i understand however, having paid 100% (over $ 3K) up front for 9 months is unorthodox (suspicous minds might even see some sort of Ponzi scheme at play). Regardless, i have done biz w RDR since and will do again in the future... good peeps... recommended!”

Posted 3 years ago

“I ordered a rug nearly one month ago, I did not get any update as to its ship time or availability until I made a phone call. It would be helpful if one could receive weekly updates about the status of an order… Even if that update is that no one knows what’s going on. I was afraid I was lost in the system. Customer service was helpful, however, when I called.”

Posted 3 years ago

“Product looks good and it was available when I shopped for it. However, the shipping process did work as well. The main issue being communication as to when it would arrive.”

Posted 3 years ago

“Tomorrow will be 2 months since I placed my order, and I still have yet to receive it. While I understand that there is a major pandemic going on, I am having a hard time with a 2 month time frame. I will be canceling my order if not received within this week. As for your customer service, they have gotten back to me each time I email, within a day, which I do appreciate. Lynn Crisci”

Posted 3 years ago

“The employees at RugsDoneRight were professional and polite.”

Posted 4 years ago

“Good value. Only reason for no 5 star review is the color has more blue gray than what I was expecting to be a true gray.”

Posted 4 years ago

“I had to send a follow up email, but after that, service was efficient”

Posted 4 years ago

“The rug is nice, could be thicker though. Delivery was very good.”

Posted 4 years ago

“I am pleased with my rug, it is beautiful. The only reason I didn’t give it 5 stars is that it didn’t come for a long time. Finally I called, there was apparently a miscommunication in the warehouse. It came a few days after my call. Really great service except for that and I just think it was a rare incident.”

Posted 4 years ago

“The carpet arrived well packaged and protected, in pristine condition. The quality of the carpet is good, the colors are deep and bright, it really made the room and freshened its look. Very modern and artsy. It doesn’t shed after about 10 days with moderate traffic. The delivery was relatively quick (2-3 weeks) given the coronavirus situation and on the exact date as we were informed. The only reason for four starts is the initial lack of communication with Rugs Done Right about the order confirmation, expected shipping and delivery date. It took about a week and a couple of inquiries to get the shipping information. From there on, the delivery was smooth but the company definitely does not bother over-communicating with customers about their order. A lot of advertisement was send after we placed the order but not the essential information about the product we bought. The online buying experience was great, quick and with a significant additional discount given online at the time of purchase.”

Posted 4 years ago

“The shipment is on its way to my place in Germany. So far, so very good.”

Posted 4 years ago

“Unfortunately I did not catch canceling my rug order before it shipped, as I knew I had made a less than ideal choice after deciding not to do a layered rug look. Due to the current COVID situation, I believe there are slower customer service response times, since vendors are managing higher than usual call volumes. Otherwise the customer service has been a good experience.”

Posted 4 years ago

“Long delay. Due to Covid 19? Ordered mid Feb and receive mid May. Good quality. Exactly what I was looking for.”

Posted 4 years ago

“The rug is gorgeous. It's a thick pile, and the azure color is just like the photos. The company didn't keep me updated on my order though, they lose a star for that.”

Posted 4 years ago

“Customer service has been very helpful, but I’m frustrated that my order was left “at the side door” and is nowhere to be found. Hopefully, this will be resolved soon.”

Posted 4 years ago

“Helpful friendly sales person”

Posted 4 years ago

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Rugs Done Right is rated 4.2 based on 2,705 reviews