Rugs Done Right Reviews

Name: Rugs Done Right
Address: 339 Boston post Rd, Sudbury, Massachusetts
Rating: 4.19

4.2 Rating 2,705 Reviews

78 %

of reviewers recommend Rugs Done Right

4.2

Based on 2,705 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

5087400047

Location:

339 Boston post Rd,
Sudbury
Massachusetts
01776

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Rugs Done Right 5 star review on 19th April 2022

JOSEPH BELAJ

RAMONA EADENS

Rugs Done Right 5 star review on 7th April 2022

Anonymous

Rugs Done Right 5 star review on 6th April 2022

Kelli Click

152

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I haven't received my rugs yet, but my shopping experience online was good - easy to find the rugs I wanted to look at, good description, and easy to place the order.”

Helpful Report

Posted 3 years ago

“the rug i did get i love. the larger other one, which i liked better than what i ended up with, was apparently unable to be located in the warehouse. this is stupid in my opinion. what does that mean, they cannot find it in the warehouse. customer service response was ok, not quite fast... i had to ask a lot of questions to find out what happened.”

Helpful Report

Posted 3 years ago

“I had confirmation via they chat that I would get the rugs within 3-4 weeks. It ended up being more like 5-6, most of that time was due to the manufacturer. When the rugs finally made it to the US, they shipped it 2 day, and I got it 24 hours after I got the tracking number. I believe RugsDoneRight did everything they could to help me, and I was very pleased that they shipped the rugs super fast at the end.”

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Posted 3 years ago

“Go to STAN right handled things well shipping took longer than expected but during coronavirus no normal for shipping so I don’t blame them for that”

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Posted 3 years ago

“I love the rug once it arrived. It was back ordered and I was not notified. Once I asked—the response was very quick.”

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Posted 3 years ago

“I love my rug!!!!!! Thank you!! Your service was very good. The rug came in perfect conditions. Everything was very professional!!”

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Posted 3 years ago

“Price & product are great! It was a little frustrating that I had no idea WHEN I was going to receive my item until after the 10 biz days wait time.”

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Posted 3 years ago

“Unfortunately, the rug took months to get here but I’m sure COVID had something to do with that. Now that it is here, I love it! It is exactly what I wanted. What a beautiful rug - worth the wait!”

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Posted 3 years ago

“I ordered 2 rugs, but only received 1. There was no order update stating that. I am happy with the quality of the one I have received so far.”

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Posted 3 years ago

“I received my rug. It was perfect. I love it.Colors were as they appeared on the computer. The reason for only 4 stars is because when initially purchased,I was told it would ship within 5 days. It took over 3 months.I know in this covid time things are very messed up. I would have appreciated hearing from them to keep me updated. I had to keep contacting them and I began to lose confidence in this Co. They had my money,I had no rug. It did, however, turn out fine.”

Helpful Report

Posted 3 years ago

“Rug delivered on time exactly as promised. It looks great on the negative side, it would have been nice to receive the padding together with the rug instead of a few days later.”

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Posted 3 years ago

“Once I had paid for the area rug, R D R was kind enough to send an e-mail thanking me for my purchase, offering a suggestion and reminder to purchase a rug pad for the underneath of the rug to maintain its integrity for wear and comfort. R D R also offered a small discount for an additional purchase. While I have been sent a confirmation code, we are still waiting for the actual date delivery ,date.”

Helpful Report

Posted 3 years ago

“The process of ordering was easy. However, when I didn’t receive shipping info for 2 weeks, I inquired, & was told that I must not have seen the email that the item was back ordered. I never received any such email, & I checked all folders including my spam. So one star off for that lack of communication. I still have not received my rug, but have been notified that it should arrive soon. Looking forward to it!”

Helpful Report

Posted 3 years ago

“I ordered a rug from this site and it was originally on a back order of a few months, I unexpectedly got the rug early in the mail. I was very pleased with the customer service I received through placing my order as well as the product.”

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Posted 3 years ago

“nice rug, but thinner than expected”

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Posted 3 years ago

“The company was excellent- the only negative is that the rug I choose is still filling the vacuum bag twice each time it is vacuumed. It is vacuumed each week.”

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Posted 3 years ago

“The rug is beautiful. Looks like one pattern at one end and one pattern at the other. It is plush and works great for my husband's "man cave." Thanks.”

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Posted 3 years ago

“The problem I experienced is the lack of communication with your company. So, I tried an email without any success. I received no response. Then I tried to call and I did get through. Your customer service person was very professional and extremely helpful. The rug finally arrived when she told me it would. It is beautiful and good quality. The only suggestion I would have is to just keep your customers posted, even if it is to notify them of a delay. Any communication is good. Thank you.”

Helpful Report

Posted 3 years ago

“I love my new rug! Very good quality and customer service was good to work with. The reason I’m not giving a “very good” is that it took about 6 weeks to get the rug.”

Helpful Report

Posted 3 years ago

“Arrived yesterday as ordered. Thank you for followup and expediting its delivery. I will order again from you in the future.”

Helpful Report

Posted 3 years ago

Rugs Done Right is rated 4.2 based on 2,705 reviews