Rugs Done Right Reviews

Name: Rugs Done Right
Address: 339 Boston post Rd, Sudbury, Massachusetts
Rating: 4.19

4.2 Rating 2,705 Reviews

78 %

of reviewers recommend Rugs Done Right

4.2

Based on 2,705 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

5087400047

Location:

339 Boston post Rd,
Sudbury
Massachusetts
01776

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Rugs Done Right 5 star review on 19th April 2022

JOSEPH BELAJ

RAMONA EADENS

Rugs Done Right 5 star review on 7th April 2022

Anonymous

Rugs Done Right 5 star review on 6th April 2022

Kelli Click

152

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“First let me say that I realize the issues I have had getting my rug are due to the COVID-19 outbreak. I placed my order about a month ago and was told the rug would arrive in 5-10 business days and that I would receive an update on shipping including a tracking number within 2 days of the order being placed. I never received a tracking number or any other communication from your company that my order would be delayed. After several emails to your customer service department I finally received word that due to the Coronavirus, shipping would be delayed and my rug would be shipped in about 2 weeks. I completely understand the delay, but so far I have not been happy with the lack of communication regarding the status of my order. I am anxious to receive the rug and I hope to receive communication once it is finally in transit. Thank you!”

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Posted 5 years ago

“The rug was just as I expected. I am very happy with the service.”

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Posted 5 years ago

“Great service! Arrived fast and safely!”

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Posted 5 years ago

“I need order number and ship date please”

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Posted 5 years ago

“Super easy ordering process :)- site is organized. Looking forward to receiving our rug.”

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Posted 5 years ago

“Excellent customer service and very speedy delivery. Ordered on Friday and arrived via FedEx on Sunday, with free shipping. Online image was very accurate. Very pleased.”

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Posted 5 years ago

“The website was easy to use and ordering what I wanted was simple and quick.”

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Posted 5 years ago

“The rug arrived very quickly, even with the problems associated with the coronavirus. It is beautiful, the colors are vibrant, and it is well represented on the web page. My experience with this company was perfect, and I have now ordered another rug!”

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Posted 5 years ago

“In a time of really slow deliveries, your lovely rug showed up rapidly and I love it. Thanks!”

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Posted 5 years ago

“Love the quality and look of these outdoor rugs. Thank you”

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Posted 5 years ago

“My rugs have arrived in a timely manner. They were well wrapped and easy to open. The quality is GREAT and so is the price. I am very happy with this company and their rugs. With the Corona Virus situation, I could not go out to shop and I really do not think I could have done better!”

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Posted 5 years ago

“Great deals and easy ordering process!”

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Posted 5 years ago

“Very quick and helpful chat!”

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Posted 5 years ago

“The buying process was very easy and I got my rug earlier than projected! The price was definitely great, and I am overall very impressed with my purchase!”

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Posted 5 years ago

“Very quick to respond and went above and beyond to assist me researching whether or not I can return a rug at a retail store that is closed because of COVID 19”

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Posted 5 years ago

“The rugs were nice quality but too bright and busy for our decor. I had to pay $50 postage to return one rug. The wrong rug was delivered and they paid to return that one.”

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Posted 5 years ago

“I have now purchased two 8 x 10 rugs from Rugs Done Right. On this last rug I needed some advice about how to coordinate it with the rest of my furnishings, and Jamie was a wonderful help, and always so prompt in getting back to me. One time I sent an e-mail on a weekend night and they got back to me within hours! Wasn't expecting that. This last rug has been a little long in getting to me, but everything is a little out of whack these crazy days and they never promised an early delivery. The first rug got to me super quickly. The women running this company are really on top of things!”

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Posted 5 years ago

“The colors are exactly like the pictures. Love it!”

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Posted 5 years ago

“This is the 4th rug I've ordered and am happy with both the rug and the customer service.”

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Posted 5 years ago

“I ordered my rug in the beginning of February and still have not received it - I feel the communication could have been better - to me it is not about the current virus situation I should have had it prior to things getting bad”

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Posted 5 years ago

Rugs Done Right is rated 4.2 based on 2,705 reviews