Login
Start Free Trial Are you a business?? Click Here

Rugs Done Right Reviews

4.2 Rating 2,705 Reviews
78 %
of reviewers recommend Rugs Done Right
4.2
Based on 2,705 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 89%
Accurate And Undamaged Orders
96%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Read Rugs Done Right Reviews
Visit Website

Phone:

5087400047

Location:

339 Boston post Rd,
Sudbury
Massachusetts
01776

Write Your review

Rugs Done Right 5 star review on 19th April 2022
JOSEPH BELAJ
Rugs Done Right 5 star review on 7th April 2022
Anonymous
Rugs Done Right 5 star review on 7th April 2022
Anonymous
Rugs Done Right 5 star review on 7th April 2022
Anonymous
Rugs Done Right 5 star review on 7th April 2022
Anonymous
Rugs Done Right 5 star review on 6th April 2022
Kelli Click
Rugs Done Right 5 star review on 22nd March 2022
Jerry Rojas
77
Anonymous
Anonymous  // 01/01/2019
They sent me rugs I had asked to cancel because they would not do a price match. The rug I wanted is not coming for a long time.
Helpful Report
Posted 4 years ago
Rug delivery extremely late. Twice had to call about delivery estimate not being met. The rug finally arrived but it’s not summer anymore when I intended to use this outdoor rug.
Helpful Report
Posted 4 years ago
Good quality, good service. However the color of the rug in the picture was like a burnt orange which I wanted. The description said rust...I thought okay orangey rust. Wrong. More like maroon. I would have returned but didn't want the hassle.
Helpful Report
Posted 4 years ago
I was looking for a specific rug--a round to match our living room rug--and RugsDoneRight had it!! After getting the info of the back of our existing rug, I was able to easily find it on the Web site. The rug is not only perfect, it was delivered quickly with great tracking information along with way. The Free Shipping offer was such a plus. It's a great quality rug at a reasonable price. Thank you! I look forward to shopping with you again.
Helpful Report
Posted 4 years ago
before ordering, I asked a question to your chat room and was answered immediately. I was able to order asap. very kind customer service. thank you.
Helpful Report
Posted 4 years ago
I absolutely adore the rug I ordered. I did have to wait considerable time for it as I was originally told that I would get it in 7-10 business days. I requested two order status updates over a six week period as two different shipping dates became long overdue. I expected delays with shipping but once the rug was actually shipped it arrived within days.
Helpful Report
Posted 4 years ago
Waited months for delivery. Would have been better to inform rugs not easy to get delivered
Helpful Report
Posted 4 years ago
I really like my new rug. Its really thick, so if you are putting it at the front door, make sure it clears!
Helpful Report
Posted 4 years ago
We were looking to match a larger rug that we had and Kelly went above and beyond to call the manufacturer to confirm that the colors had not changed. I highly recommend Rugs Done Right.
Helpful Report
Posted 4 years ago
. The diversity of styles is a RugsDoneRight plus factor!
Helpful Report
Posted 4 years ago
Love the rug! Excellent shipping and communication!
Helpful Report
Posted 4 years ago
I'm very happy with the rug and RugsDoneRight. I would have given a 5 star rating except for not being informed before completing my order that the rug I ordered was on back order. It was a gift so it was late.
Helpful Report
Posted 4 years ago
Very Beautiful and high quality rug!
Rugs Done Right 5 star review on 27th October 2020
Helpful Report
Posted 4 years ago
BUYER BE AWARE. The picture of the rug is not what they are on line, the colors are way off and not even what being advertised nor the correct description. The return is tricky as well. On their main page they claim free shipping and return but if you return the rug for any reason even if its their fault, they will make you for shipping both ways. The customer service is very poor and don't care about anything, I had to get the supervisor involved in order to get my one way shipping charge removed even though I had to pay $130 to ship it back to them due to false advertising of their product. I would stay way away from Rugs Done Right.
Helpful Report
Posted 4 years ago
I love my new rug! The order took a while to process, but that is due to the pandemic.
Helpful Report
Posted 4 years ago
Can’t say enough about the customer service I received from Jen. I was contacted directly by RugsDoneRight once I had inquired about Loloi rugs. They offered to give the best pricing available and did just that even when the Loloi sale had ended. I ordered on Thursday and no ship date was provided which made me a bit nervous. I received notice on Saturday, however, that my rugs had been shipped and was astounded to learn that they would arrive on Sunday. I am not sure how or why I got such spectacular delivery, but I am sitting here with rugs already down on the floor. They came before 10:00 am this morning. This review is about dealing with RugsDoneRight and is not about the product. Customer service and delivery were beyond anything I’ve ever had with online purchases.
Helpful Report
Posted 4 years ago
Beautiful design and the quality is superb! I couldn't be happier! Thank you!
Helpful Report
Posted 4 years ago
Called customer service 2 times as I don’t like to use the web. 1st time I was told to use the web second time same person answered and had a BAD attitude. If she doesn’t like to answer the phone maybe she needs another position!
Helpful Report
Posted 4 years ago
The rug is the right size for my space. It is a pretty rug for my kitchen. The middle space of the rug is a little darker than I’d like, a little darker than what it looked like on line. But it still blends well with the room. I know new rugs shed, but this also seems to have little places of thread that are sticking up and noticeable. I am overall happy with the rug.
Helpful Report
Posted 4 years ago
Just received my rug Nd I really like it. Thanks for such great American quality!!!
Helpful Report
Posted 4 years ago
Rugs Done Right is rated 4.2 based on 2,705 reviews