Rugs Done Right Reviews

Name: Rugs Done Right
Address: 339 Boston post Rd, Sudbury, Massachusetts
Rating: 4.19

4.2 Rating 2,705 Reviews

78 %

of reviewers recommend Rugs Done Right

4.2

Based on 2,705 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

5087400047

Location:

339 Boston post Rd,
Sudbury
Massachusetts
01776

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Rugs Done Right 5 star review on 19th April 2022

JOSEPH BELAJ

Rugs Done Right 5 star review on 7th April 2022

Anonymous

Rugs Done Right 5 star review on 6th April 2022

Kelli Click

Rugs Done Right 5 star review on 22nd March 2022

Jerry Rojas

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They sent me rugs I had asked to cancel because they would not do a price match. The rug I wanted is not coming for a long time.”

Helpful Report

Posted 4 years ago

“Rug delivery extremely late. Twice had to call about delivery estimate not being met. The rug finally arrived but it’s not summer anymore when I intended to use this outdoor rug.”

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Posted 4 years ago

“Good quality, good service. However the color of the rug in the picture was like a burnt orange which I wanted. The description said rust...I thought okay orangey rust. Wrong. More like maroon. I would have returned but didn't want the hassle.”

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Posted 4 years ago

“I was looking for a specific rug--a round to match our living room rug--and RugsDoneRight had it!! After getting the info of the back of our existing rug, I was able to easily find it on the Web site. The rug is not only perfect, it was delivered quickly with great tracking information along with way. The Free Shipping offer was such a plus. It's a great quality rug at a reasonable price. Thank you! I look forward to shopping with you again.”

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Posted 4 years ago

“before ordering, I asked a question to your chat room and was answered immediately. I was able to order asap. very kind customer service. thank you.”

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Posted 4 years ago

“I absolutely adore the rug I ordered. I did have to wait considerable time for it as I was originally told that I would get it in 7-10 business days. I requested two order status updates over a six week period as two different shipping dates became long overdue. I expected delays with shipping but once the rug was actually shipped it arrived within days.”

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Posted 4 years ago

“Waited months for delivery. Would have been better to inform rugs not easy to get delivered”

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Posted 4 years ago

“I really like my new rug. Its really thick, so if you are putting it at the front door, make sure it clears!”

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Posted 4 years ago

“We were looking to match a larger rug that we had and Kelly went above and beyond to call the manufacturer to confirm that the colors had not changed. I highly recommend Rugs Done Right.”

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Posted 4 years ago

“. The diversity of styles is a RugsDoneRight plus factor!”

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Posted 4 years ago

“Love the rug! Excellent shipping and communication!”

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Posted 4 years ago

“I'm very happy with the rug and RugsDoneRight. I would have given a 5 star rating except for not being informed before completing my order that the rug I ordered was on back order. It was a gift so it was late.”

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Posted 4 years ago

“Very Beautiful and high quality rug!”

Rugs Done Right 5 star review on 27th October 2020

Helpful Report

Posted 4 years ago

“BUYER BE AWARE. The picture of the rug is not what they are on line, the colors are way off and not even what being advertised nor the correct description. The return is tricky as well. On their main page they claim free shipping and return but if you return the rug for any reason even if its their fault, they will make you for shipping both ways. The customer service is very poor and don't care about anything, I had to get the supervisor involved in order to get my one way shipping charge removed even though I had to pay $130 to ship it back to them due to false advertising of their product. I would stay way away from Rugs Done Right.”

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Posted 4 years ago

“I love my new rug! The order took a while to process, but that is due to the pandemic.”

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Posted 4 years ago

“Can’t say enough about the customer service I received from Jen. I was contacted directly by RugsDoneRight once I had inquired about Loloi rugs. They offered to give the best pricing available and did just that even when the Loloi sale had ended. I ordered on Thursday and no ship date was provided which made me a bit nervous. I received notice on Saturday, however, that my rugs had been shipped and was astounded to learn that they would arrive on Sunday. I am not sure how or why I got such spectacular delivery, but I am sitting here with rugs already down on the floor. They came before 10:00 am this morning. This review is about dealing with RugsDoneRight and is not about the product. Customer service and delivery were beyond anything I’ve ever had with online purchases.”

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Posted 4 years ago

“Beautiful design and the quality is superb! I couldn't be happier! Thank you!”

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Posted 4 years ago

“Called customer service 2 times as I don’t like to use the web. 1st time I was told to use the web second time same person answered and had a BAD attitude. If she doesn’t like to answer the phone maybe she needs another position!”

Helpful Report

Posted 4 years ago

“The rug is the right size for my space. It is a pretty rug for my kitchen. The middle space of the rug is a little darker than I’d like, a little darker than what it looked like on line. But it still blends well with the room. I know new rugs shed, but this also seems to have little places of thread that are sticking up and noticeable. I am overall happy with the rug.”

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Posted 4 years ago

“Just received my rug Nd I really like it. Thanks for such great American quality!!!”

Helpful Report

Posted 4 years ago

Rugs Done Right is rated 4.2 based on 2,705 reviews