Rugs Done Right Reviews

Name: Rugs Done Right
Address: 339 Boston post Rd, Sudbury, Massachusetts
Rating: 4.19

4.2 Rating 2,705 Reviews

78 %

of reviewers recommend Rugs Done Right

4.2

Based on 2,705 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

5087400047

Location:

339 Boston post Rd,
Sudbury
Massachusetts
01776

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Rugs Done Right 5 star review on 19th April 2022

JOSEPH BELAJ

RAMONA EADENS

Rugs Done Right 5 star review on 7th April 2022

Anonymous

Rugs Done Right 5 star review on 6th April 2022

Kelli Click

152

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I NEVER GOT MY RUG!”

Helpful Report

Posted 5 years ago

“I placed an order for a very small rug on January 22, and as of March 13 have not received it. I received an email notification that it should arrive tomorrow - 51 days after I placed the order. Ridiculous!”

Helpful Report

Posted 5 years ago

“Deposited my payment before the rug was finished,still do not have a ship date”

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Posted 5 years ago

“Ordered a rug then tried to cancel same day. It was shipped and when I returned it was charged $158.00 shipping fee for a $323.00 rug. When it was received at Rugs Done Right they said it was damaged and wouldn't accept it. Neither the shipper nor I can see the damage they claim. A real nightmare!”

Helpful Report

Posted 5 years ago

“I wanted an update as to approximate arrival time. NO real person to talk to. Did a “chat” then had to fill out customer inquiry card. STILL no response. NOT HAPPY”

Helpful Report

Posted 5 years ago

“It's been over 3 weeks since I ordered the rug. It arrived damaged I had to ship it back. The damage was very obvious and whoever did the QC wasn't paying attention. It has cost me time and you money. The replacement is supposed to come next week, but no definite date. Customer service has been nice but still can't give me a delivery date. I have several things on hold until the rug arrives. I could have ordered from several other vendors and chose you but must say I'm very disappointed!”

Helpful Report

Posted 5 years ago

“No shipping info yet I have been charged in full and have emailed and called with no response.”

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Posted 5 years ago

“I ordered my rug 4+ weeks ago and just contacted customer service to try and get an update as I had received NO communication. Was informed it is STILL out-of-stock (which I was never told before that it was out-of-stock) and would arrive in approx. 5 more weeks. Customer service was very prompt and polite in their response, but I would have appreciated some automatic communication rather than having to wonder, worry, and search for answers. Will comment on the rug if/when it arrives!”

Helpful Report

Posted 5 years ago

“I ordered a sample rug, to make sure we liked, before ordering a large size that we needed. Wanted to return, but can only return toward purchase of a rug. I'm out $50 now, very disappointed!! Went to Crate and Barrel, their rug samples only $20 and they are returnable!! Won't be doing business with RugsDoneRight again!!!!”

Helpful Report

Posted 5 years ago

Unfortunately there is no return request found for your order with your email address or name. We are happy to help you with the return. Please fill out our form and we can get you the RMA.

Posted 5 years ago

“Price went down and they would not honor the price”

Helpful Report

Posted 5 years ago

“My order has taken 10 weeks to ship out. I have repeatedly had to contact customer service myself just to be given an update as to what the status was, and would have never gotten an explanation of the delay if not for my own persistence. I feel that customer service should have been proactive towards their customers, especially due to an extremely long delay such as this one. I will not order from this company again.”

Helpful Report

Posted 5 years ago

“Never received the rug”

Helpful Report

Posted 5 years ago

“Great selection. But you’d better love it because if it’s a large rug, you can’t really return it. Customer service was really unpleasant. When I mentioned that Wayfair has a superb return policy (and that I would stick with them in the future) RDR support staff said “Did u know Wayfair is losing money?” Whuh???? Weird and wholly unsatisfactory. Am stuck with rug I don’t like.”

Helpful Report

Posted 5 years ago

“horrible. Send the wrong rug in wrong color and then wanted me to pay for shipping back even though I had called to check and ;make sure nothing was being sent.”

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Posted 5 years ago

“terrible customer service, do not purchase from them”

Helpful Report

Posted 5 years ago

“They need to do a much better job of letting you know when a purchase is non refundable. They should tell you that clearly not expect you to read the fine print on a different page. Not customer friendly.”

Helpful Report

Posted 5 years ago

“I haven’t got a email that I have purchased it or a date that it could possibly be delivered”

Helpful Report

Posted 5 years ago

“I have not received either rug. Order placed”

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Posted 5 years ago

“The worst experience, I bought a rug and when it arrived I realized right away the color was wrong but when I tried to return it I was so “so sternly” that it could only be replaced by a rug of equal value or mor and I would have to pay the shipping fee if $40 ( more than half the price of the rug)!! I called several times to try to come to a happy medium, I was willing to buy a rug of much greater value if I didn’t have to pay the shipping fee..completely nonnegotiable!! I gave the rug away and will never do business again with this company.”

Helpful Report

Posted 5 years ago

“I never read the rug. I was told it was damaged before delivery. They couldn’t find another rig to replace it.”

Helpful Report

Posted 5 years ago

Rugs Done Right is rated 4.2 based on 2,705 reviews