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RugStudio Reviews

4.9 Rating 3,192 Reviews

97 %

of reviewers recommend RugStudio

Company Reviews

Product Reviews

4.9

Based on 3,192 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About RugStudio:

For more than 90 years, RugStudio has enjoyed success with rugs, in all aspects of the industry, from manufacturing and importing, to wholesaling and retailing. RugStudio is a division of Oriental Rug Gallery, L.P. a family-owned business located in San Antonio, Texas with a rich history in the rug business. For four generations, we have maintained our roots in our highly service-oriented retail division - partnering with retail shops of all shapes and sizes throughout the US.

Visit Website

Phone:

1-800-796-8890

Location:

12719 Cimarron Path San Antonio, TX 78249,
12719 Cimarron Path San Antonio, TX 78249
Texas
78249

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The rug was very out of shape. It was not a rectangle, more like a rectangle with one corner way out of square. The color is great, but am disappointed with the very odd shape.”

“I love my rug it is an excellent quality rug I would recommend it to everyone. We have received lots of compliments on the color and quality. The color was exactly what I wanted.”

“Am using in my bedroom and the pattern is perfect. I love the feel under my feet.”

“You had my rug in stock.”

“The rug arrived as promised in great condition. Thanks for having such a great selection!”

“Great price and quick delivery”

“Ordered a rug and matching runner. They are beautiful and nice quality!!! My only issue is that I measured for the runner and it is about 4 inches too long and I can’t cut it off. It is for a sliding door opening so I just placed it just outside the casing, but I wanted it right up against the door inside the casing. I may order another shorter one. BUT quality, reasonable pricing and delivery were excellent!!!!! I will buy more rugs for sure.”

“I don’t have my rug yet”

Hi Britt, I show your order number 422518 was delivered in May. If you didn't receive it for some reason and need us to open a UPS claim on your behalf, please contact us asap so we can address this issue. https://wwwapps.ups.com/tracking/tracking.cgi?tracknum=1Z0753580390192286&requester=ST/trackdetails

“Super pleased with my rug, service, quality and for the steal I got even better”

“I was searching for a Pendleton rug that was out of stock everywhere else. RugStudio had it in stock! The rug shipped quickly and arrived packed well. The rug is beautiful and in perfect condition. Thank you RugStudio!”

“Great selection and prompt shipping. Easy transaction.”

“The rug cam quickly and was as described. There were two small white spots that are not part of the design, but are barely visible, leading us to think that the product may be a factory second. Given the value, however, we would not complain.”

“Great merchandise, great price, carefull and attentive service All-around excellent.”

“I had a very good experience with Rug Studio. I received the delivery earlier than promised. The only small compliant was they were going to contact me when the product arrived and they didn’t. It was delivered and left on the front porch. I would order from Rug Studio again.”

“Rug arrived in a timely manner very well packaged.”

“Everything about this purchase exceeded expectations.”

“I worked with John from the San Antonio store and he was great! Outstanding customer service! I ordered 4 samples and I returned them as soon as I made a decision. The refund for the samples was posted 24-48 hours later! John sent me additional photos, which ultimately lead me to a purchase. The rug arrived with a few business days - faster than the return of my samples! Thank you so much for doing what you say you'd do! Love my new rug!”

“Working with Rug Studio was excellent in every way! We highly recommend this company. They provide great customer service, especially Scott, & we love our new rugs!”

“This is the exact rug we had purchased before. Unfortunately, we did not maintain it as required and it was eaten by critters. We loved it so much we decided to buy another and promise to take care of this one. The key is to vacuum regularly!”

“Totally love my new rug! Great place to do business with. We received the rug in a fast manner. We have done business with this place several years ago and would not hesitate to order from them again.”

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RugStudio is rated 4.9 based on 3,192 reviews