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RugStudio Reviews

4.9 Rating 3,191 Reviews

97 %

of reviewers recommend RugStudio

Company Reviews

Product Reviews

4.9

Based on 3,191 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About RugStudio:

For more than 90 years, RugStudio has enjoyed success with rugs, in all aspects of the industry, from manufacturing and importing, to wholesaling and retailing. RugStudio is a division of Oriental Rug Gallery, L.P. a family-owned business located in San Antonio, Texas with a rich history in the rug business. For four generations, we have maintained our roots in our highly service-oriented retail division - partnering with retail shops of all shapes and sizes throughout the US.

Visit Website

Phone:

1-800-796-8890

Location:

12719 Cimarron Path San Antonio, TX 78249,
12719 Cimarron Path San Antonio, TX 78249
Texas
78249

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“great- Katie answered all of my questions right away!”

“The rug I ordered was one that I originally found at a high end furniture store. I was a little skeptical about ordering online from a website I had not previously tried or heard about. Fortunately, the rug was the exact brand and style I ordered. It arrived on time and well packaged and was substantially cheaper than the store that originally displayed it. I also called customer service once to determine the shipping date as I was about to move residences and they were very professional and helpful. I would recommend ordering from Rug Studio.”

“Very good.”

“Brilliant!”

“great! Katie was awesome!”

“VERY HELPFUL”

“Katie did a lovely job of chatting online with me, her service was quick and professional.”

“Very good!”

“Very helpful and fast response.”

“Arrived quickly, the colors were the same as the photo which is not always so. I am very pleased.”

“My experience ordering from RugStudio was fabulous! Shipping was quick and the rugs arrived safely. One of the rugs was delayed by just a couple of days, but the customer service person (Becky) was super helpful and kept me informed. I got a great deal on two beautiful rugs and I'll definitely shop at RugStudio again.”

“Excellent and fast service. Exactly as shown in picture. Thank you so much. We love our new rug.”

“I got lucky and caught this rug on sale! The price was less here, than anywhere else that I looked. Shipping was fast. Rug arrived very well packaged and protected. Looks great! I just hope it last a long time as well. Time will tell.”

“Loved my purchase….”

“Everything arrived on time and in good condition.”

“Pictures accurate. Arrived quickly and in excellent condition. Great communication”

“My rug was exactly as it shows on webpage. Im really happy with my order cause you never know what you´ll receive if you use other alternatives. I´ll recommend RugStudio for sure!”

“Immediate acknowledgement of order, approximate time of shipping. A great product. I had ordered similar rugs previously and wanted to match weave; called and staff very helpful.”

“Shipped fast and in perfect condition. Love the color on my brick patio. It looks awesome! I am very pleased. Thank you RugStudio.”

“The rug was very out of shape. It was not a rectangle, more like a rectangle with one corner way out of square. The color is great, but am disappointed with the very odd shape.”

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RugStudio is rated 4.9 based on 3,191 reviews