RugStudio Reviews

Name: RugStudio
Address: 12719 Cimarron Path San Antonio, TX 78249, 12719 Cimarron Path San Antonio, TX 78249, Texas
Rating: 4.85

4.9 Rating 3,248 Reviews

96 %

of reviewers recommend RugStudio

4.9

Based on 3,248 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About RugStudio:

For more than 90 years, RugStudio has enjoyed success with rugs, in all aspects of the industry, from manufacturing and importing, to wholesaling and retailing. RugStudio is a division of Oriental Rug Gallery, L.P. a family-owned business located in San Antonio, Texas with a rich history in the rug business. For four generations, we have maintained our roots in our highly service-oriented retail division - partnering with retail shops of all shapes and sizes throughout the US.

Visit Website

Phone:

1-800-796-8890

Location:

12719 Cimarron Path San Antonio, TX 78249,
12719 Cimarron Path San Antonio, TX 78249
Texas
78249

RugStudio 5 star review on 25th October 2024

Sarah

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The agents were knowledgeable and very helpful. They knew or found out the answer to all my questions in a timely manner.”

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“Katie was very helpful and prompt in her responses.”

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“Rug Studio has been very prompt with shipping and returns. It is difficult to observe a rug online. I think that I have found one, and am waiting for coupons.”

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“She found the info that I wanted!”

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“Very prompt response. I was 3rd in line, turned my back to do a few dishes and the rep had already responded.”

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“The chat service is excellent. My inquiry was immediately addressed, and resolved.”

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“It was excellent. Well understood and immediate answers. Thank you!”

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“Fantastic online assistance from Ben. Very good service!”

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“Katie was very prompt, professional, friendly, and efficient.”

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“The person I chat with was very responsive.”

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“Very good service ~ available right away, and did not have to wait at all in between responses! I got the answer to my question as well!”

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“Katie was very helpful and nothing but great service.”

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“Great....quick response, beautiful rugs.”

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“Excellent.”

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“Found my beautiful rug at Rug Studio after a long search! We love it and the service we received was excellent! Thank You!”

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“Very good. We ended up changing our mind and returned the rug, but there service was great. Thanks”

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“I was very pleased with the quality of the rug. The service was excellent. Unfortunately the color of the rug was not what I expected.....it was described as mocha and ivory, however the actual color was quite a bit different (greenish) when seen in our space. The return was smooth and easy, and the Rug Studio person I spoke to, was very helpful.”

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“A+++++++++++++++++”

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“Rug was delivered on time!”

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“Our experience with RugStudio exceeded our expectations. The rug was delivered within 4 days in perfect condition.”

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RugStudio is rated 4.9 based on 3,248 reviews