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Samsung Reviews

1.2 Rating 4,743 Reviews
5 %
of reviewers recommend Samsung
1.2
Based on 4,743 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Over A Month
On-time Delivery
Greater than 31%
Accurate And Undamaged Orders
Greater than 54%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.2 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
Read Samsung Reviews
Visit Website

Phone:

01932 455 000

Email:

info@samsung.com

Location:

1000, Hillswood Drive, Samsung House
Chertsey, Surrey
KT16 0PS

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Samsung 1 star review on 4th March 2026
Jessica
Samsung 5 star review on 6th December 2025
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Samsung 1 star review on 8th October 2025
Mukhtar Attarwala
Samsung 1 star review on 20th September 2025
I Got Help From Martinsusan10032atgmail.com When I Was Deceived By Online Scam
Samsung 5 star review on 20th September 2025
Fletcher B Warren
Samsung 1 star review on 3rd September 2025
Zaib
Samsung 1 star review on 26th July 2025
Anonymous
481
Anonymous
Anonymous  // 01/01/2019
That's the lowest rating you would let me leave, but if I had a choice I would give you a negative writing. I called because your site says you offer expert advice for repairs. This was not true. I was directed to a chat with a rep who wanted my model number. I sent it. Four minutes went by before she finally got back to me and asked me for the serial number. I sent it. It took her another four minutes to get back to me. I had already told her what the issue was and what I had found out from YouTube videos, and she let many minutes go by before responding to me only to ask me the question that I had already just answered. When I got really frustrated at how long this was taking because she kept going away, she finally said, "I understand your frustration. Let me hook you up with one of our service people who would come look at it. " So this is their gig. They give you incredibly crappy service, which in correctly suggest sthat she gave me any service whatsoever, with the sole intention of hooking me up with a service man whom I would have to pay. I had the same experience with a Samsung washer and dryer as I have had with this dishwasher. Their service is absolutely terrible to nonexistent. I will never buy a Samsung product again.
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Posted 4 years ago
A new s22 ultra $1200.00 comes without phone charger really?
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Posted 4 years ago
I have been talking to more 10 people over the last 4 days to place a trade in order and spent 6 or 7 hours talking to the customer service and their supervisor on the phone. After waiting all these tine now the deal that I originally had in my cart is gone because they were not able to place the order due to technical issues on samsung side. All they responded to me was "I am sorry" with absolutely no other help. I asked the supervisor to give a contact info that I can escalate the issue to higher leve and she gave me an email address for that. Aftwr contacting that Email adress ir turned out she gave me the Email that is fo cases in INDIA!!! And obviouslt they said we cannot help! It is clear that she gave me the wrong contact info on purpose sonce I have been talking to samsung people for 4 days and they know my addtess, and contact info and everythin! The customer service at samsung US is absolutely 100% useless!! Maybe that's why more and more people are switching to IPhone! I will switch to IPhone the first chance I find!
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Posted 4 years ago
The worst electronic company ever
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Posted 4 years ago
Samsung galaxy flip worst phone ever continually freezes turns its self off at least 20 times a day have tried everything would not recommend to anybody back to old iPhone as more reliable
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Posted 4 years ago
Bought a Samsung dryer 11 months ago and the glass inside door shattered. Samsung will not honor the warranty so I paid almost $1000 for a dryer that lasted me 11 months
Samsung 1 star review on 19th February 2022 Samsung 1 star review on 19th February 2022
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Posted 4 years ago
This is basically cut and paste from a buyer with the same issue. “Tried to cancel order (S22 ultra) that was over a week away from being shipped. Unable to cancel for refund, customer service advised to ship back for refund for item that was not even shipped to me in the first place, dont understand the policy.”
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Posted 4 years ago
My appliance delivery date is rescheduled for the 3rd time now after waiting for 4 months. When I call Samsung customer service care center, the agent is not showing interest in helping me or providing me accurate information on why my appliance delivery date is getting postponed every time, and sometimes the associate is just hanging the call on my face while I am still talking. They are so arrogant and unfriendly. I do not recommend Samsung.
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Posted 4 years ago
I love Samsung just one tiny problem. When I text and use "L" and "i" they both look the same. Can you make it so that the i uppercase has lines over it? So I can tell the difference
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Posted 4 years ago
I have had to speak to 4 customer service agents who still could not get it right and validate the warranty I have with my phone. This is despite sending in my bill of sale 3 separate times. It is horrible customer service. The representatives don't listen and pretend not to understand them. I have been a lifelong subscriber to Samsung phones, but I've reached my limit. It's IPhone for me. This company is horrendous. I would give it a negative score if I could.
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Posted 4 years ago
Rude customer service got phone without the factory installed screen protector they are blaming me. Send phone to get fixed all they did was replace the screen and told me I have to pay to get the screen protector put on 1 800 Samsung can bite me get better customer service if I didn't hate the I phone I would switch
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Posted 4 years ago
I SENT MY PHONE (SAMSUNG FOLD3) FOR REPAIRS 3WEEEKS LATER I AM STILL WITHOUT A PHONE/REFUND. I ONLY HAD MY PHONE NOT EVEN A COUPLE MONTHS. THIS IS TERRIBLE SERVICE.
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Posted 4 years ago
My Samsung TU8000 TV broke after less than 14 months. I was told it needed a new motherboard and that it would be better to replace than repair. Two weeks after my initial complaint and after being offered $352 on an E coupon I still don't have anything! Their customer service is AWFUL! I will NEVER buy another Samsung product!
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Posted 4 years ago
Tried to cancel order that was a week away from being shipped. Unable to cancel for refund, customer service advised to ship back for refund for item that was not even shipped to me in the first place, dont understand the policy.
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Posted 4 years ago
Purchased a new Samsung flip phone compatible with Verizon (my provider) directly from Samsung because they my color chose and had a special, that included galaxy ear buds2 at no additional fee! I thought I was getting a great deal until I found that my new phone will NOT connect to the wi-fi calling feature, after visiting a Verizon store with my phone in hand, I was told to contact the Co. that I purchased the phone from, which was Samsung. So I did just that only to be told 'Send everything back to us, including the earbuds and we will refund you within 10 days, then you can, if you want purchase another phone with us but we will not honor the original promotion that you received' Unbelievable! I was told it was factory default and they will not honor the original purchase special???
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Posted 4 years ago
Very bad service from service center in bilaspur C. G. The Company had poor policies of changing parts. Very High rates of parts if you buy any mobile from Samsung. Do not buy any Samsung phone. Better stay without a phone but do not buy Samsung. This is an honest Review. I can show you proofs if anyone needs. Thanks
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Posted 4 years ago
Purchase a samsung S21+ via samsung.com on a 2 year contract with Three. After only 2/3 months my phone has started to restart itself and freeze. Done everything advised, cleared cache, deep cleaning and factory reset, still doing it. Now been told to send for repair, which could take up to 10 days. Nothing else they will do. So only 3 months in to the contract I have a faulty phone, which is going off for repair rather than replacing and now I'm left without the phone I am still paying for. I feel trapped into a contract, and Samsung are abusing this position. Statutory rights count for nothing, very disappointed and not the service I expected. I wish I had never gone to Samsung and won't advise my friends to either. To be left without my phone & a 3 month old phone being repaired is totally unacceptable.
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Posted 4 years ago
Customer service is miserable. On line chat takes forever and they never folliwed through on the assigned service request. Still trying to get an appliance fuxed after 2 weeks of dealing with customer service. Will never buy another samsung product.
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Posted 4 years ago
£800 washing machine, five months old develops a fault, drum fails and water leaking from the machine. Repaired but the water leak was still happening. Samsung not answering their phone, nor on live chat. Go via social media who after literally several hours of repeating myself said they would pass me to another person who will contact me. Well they did exactly that today; apart from I could barely understand them, they were calling up to pass me to another dept ... WHAT??? After several hours yesterday of being ignored and passed from pillar to post, I did lose it a tad and told them to stop being so awkward that I was not an engineer and unfortunately could not diagnose the fault for them or repair it, so they had better send out an engineer as it should take one phone call, one, not several. I hung up. Now emailed the CEO and see what happens. Their customer service is the worst I have EVER experienced. Their products tend to be good, expect this heap of junk I have, having dishwasher/freezer and tumble also Samsung but please think twice before purchasing one as when it goes wrong, they do not want to honour the legally binding agreement that you have with them. The UK President ignores you, is it any wonder the staff do the same?
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Posted 4 years ago
I purchased a Samsung range and brought it home 3 weeks ago. Disposed of the old range, converted to propane, slid the range in, hooked up propane, plugged it in and turned the top burners on. Well, the right side has a 6 inch flame, the left side has nothing. We are now in our 3rd week trying to get a Samsung technician to fix our range. I've talked to their service/warranty dept on the phone 4 times now and we're still without a range. I always get the same story, excuses, etc. I only want my range fixed Samsung or come and get it, give me my money back and I'll buy a real one that works. Our to their very poor customer service, I will never own another Samsung product.! I've filled out the reviews 3 times now and no response.
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Posted 4 years ago
Samsung is rated 1.2 based on 4,743 reviews