Samsung Reviews

Name: Samsung
Address: 1000, Hillswood Drive, Samsung House, Chertsey, Surrey
Rating: 1.24

1.2 Rating 4,575 Reviews

5 %

of reviewers recommend Samsung

Company Reviews

Questions

Metrics

1.2

Based on 4,575 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 31%
Accurate And Undamaged Orders	Greater than 53%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01932 455 000

Email:

info@samsung.com

Location:

1000, Hillswood Drive, Samsung House
Chertsey, Surrey
KT16 0PS

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William

Kate

"Getting my money back turned into a very frustrating and stressful experience for me recently. I felt powerless and overwhelmed, not knowing how to fix the problem. I kept trying different ways to get my money, but nothing seemed to work. It was frustrating not knowing if I would ever see that money again or if I was just wasting my time. I felt stuck, unsure of what to do next. It was a situation that caused a lot of anxiety because I had no clear idea about how to solve it on my own. Then, I heard about lilograce through some online reviews and recommendations. Out of curiosity, I decided to reach out to them for help. The moment I contacted their team, I was impressed by their quick response. They didn\u2019t keep me waiting for days or give vague answers. Instead, their customer support team replied within a short period and listened carefully to my problem. They showed a lot of patience as I explained what had happened and what I needed. It was clear they wanted to really understand my situation before offering a solution. What really stood out was how skilled and experienced they were in handling problems like mine. They quickly identified the reason behind the issue and explained to me exactly what needed to be done. Their instructions were clear and simple to follow. I appreciated how they broke down complex steps into easy-to-understand actions. At each step of the process, they kept me updated on their progress. I received regular notifications on what they were doing and how far along they were, which made me feel confident that my case was being handled properly. Their help made it possible for me to recover my money, something I thought might never happen. Thanks to their dedication and expertise, the issue was resolved smoothly. Their guidance and support turned what seemed like an impossible task into a manageable process. I didn\u2019t have to worry about confusing procedures or unanswered questions. Throughout the entire process, they made me feel like I was in good hands and that my problem was a priority for them. Overall, their assistance was nothing short of outstanding. They showed patience, professionalism, and real skill in fixing my problem. Thanks to lilograce, I was able to get my money back, something I thought I had lost forever. Their help made a stressful situation much easier to handle and gave me back a sense of control. Their prompt responses, clear instructions, and consistent updates made all the difference and turned a tough experience into a successful outcome."

474

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“1. TV is defective 2. Contacted CostCo (where I bought it) and directed to call Samsung. 3. Samsung Gave me a third-party subcontractor to come and assess/repair the TV. 4. I linked the Nigerian guy and the possible fraud from my bank account to this third-party subcontractor tech companies phone number. 5. I’ve called Samsung five times about the status of the TV. Always promises but very little action. 6. It’s been almost 2 months and nothing’s improved.”

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Posted 3 years ago

“Awful just awful.”

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Posted 3 years ago

“Don't waste your money on a Samsung fridge; we had a smart fridge for 3 years; it needed several repairs (even parts are not available) until it died completely about 3 months ago; we spent all of that time without our main fridge, just waiting for several failing repair visits until they decided finally that the fridge is faulted and unrepairable and they approved a replacement fridge for us, and certainly we choose another reputable brand rather than Samsung.”

Helpful Report

Posted 3 years ago

“Built-in obsolescence and Appalling Customer Service I contacted Samsung about my defective Galaxy S7 on 28 October 2021. Samsung arrange for the phone to be collected for repair (by TMT First | Samsung Authorised Repairs ) , and point out that as the phone is 10 months out of warranty, the repair will be chargeable. Samsung arrange to have my phone collected (2 November) On 3 November, Samsung advise; “ Good news! Your device has arrived safely at our Authorised Service Centre and we'll have it back to you soon.” A week later, on 10 November, TMT First Samsung Approved Repairs advise me that the cost of repairing my phone is £25. I agree to this and pay immediately On 14 November my phone is returned. And declared “successfully repaired” by “A Samsung Expert at our Authorised Service Centre” It’s apparent within a days use that same fault is still there. I call Samsung 0n 19 November (speak to 3 different mostly unhelpful people) - they advise my issue is with the Samsung Authorised Service Centre – and not with Samsung So I have been without a phone for 2 weeks and paid for a repair that hasn’t been made. I’m told that my phone will have to go back to TMT First | Samsung Authorised again – and that Samsung can’t over any further help. I ask; what happens if my experienced is just repeated ; i.e. my phone goes to Samsung’s authorised service centre again for repair (payable in advance) , the phone is sent back two weeks later with the existing fault still evident ? Answer; I dunno – speak to the Service Centre!!!”

Helpful Report

Posted 3 years ago

“I bought a Samsung note 20ultra this pass September the screen went dark last night, not coming on at all. I am on the phone now with Janice at Samsung, my second call for the day after speaking to Rio earlier this morning. I tried the forced restart over 10 times, phone was on charge all night, I brought the phone to ubreakifixit as they suggested and what I am getting from these folks is process, procedure and policy. Which stipulates the next step is for me to mail the phone in for them perform their in house diagnostic. Ubreakitifix rep noted no sign of damages no sign of water damage said the phone is in perfect condition. I am asking for them to send me brand new phone and the response in process, policy, procedure. I asked for a supervise over 30 minutes ago and still none.......... This sucks royally.”

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Posted 3 years ago

“I wish I could give no stars. Brand new Samsung fridge delivered and it does not work. Samsung stated that because it was shipped to a commercial location they will not fix it. We have the fridge in a break room with 5 employees. They could not provide me with proof of this disclosure next to where I signed for the purchase or provide documentation of what is deemed commercial space. This company should be put out of business along with the terrible robots that work in customer service. They stole my money. Never will I purchase a Samsung product again.”

Helpful Report

Posted 3 years ago

“Been trying for over a YEAR dealing with a warranty issue on charger that never worked out of the BOX. I LAID EXTRA FOR WARRANTY per month. Received nothing. Total garbage rip off scam corrupt company reg to their warranty. Dget isgusting.”

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Posted 3 years ago

“Rubbish Customer Setvices.”

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Posted 3 years ago

“I have always been a Samsung fan, everything I buy is Samsung if they offer it. I purchased a Fold 2 phone with insurance. The phone broke and I made a claim. They said they would replace the phone, which didn't happen. A month later, they couldn't find the phone and would refund me. It has been two months since then and still no refund. Everytime we call, they talk in circles and never get anything done. This is a $2000 refund, not exactly a small amount. I pay Samsung for this insurance and they never help. They always send me to the insurance company that never helps. This is Samsungs problem since I pay them the monthly payment. Very disappointed in a brand I have spent tens of thousands of dollars on.”

Helpful Report

Posted 3 years ago

“My story is too long to write. Just look at the rest of the reviews. It concerns terrible customer service and complete confusion on their part. Our order was for appliances ordered in the beginning of Sept at homedepot. It is now Nov 17. We are only getting a partial delivery hopefully tomorrow. The fridge that we ordered is no longer in stock with no in-stock date in sight. Customer service was useless. We had to pay $300 over the labor day sale by ordering it from PC Richard. A nightmare!”

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Posted 3 years ago

“Awful customer service over my recent watch purchase and trade in. After a month, and sending the trade in back, I was billed £150 with no notice. Took 4 different departments to "deal" with the issue, and eventually they just gave me the trade in back. They said "I was lucky that it was the trade in that I got back, because otherwise if it had already been recycled, I only would have got 'market value' for it." The worst customer service I've ever had, and this isn't the first time. Learned my lesson and got rid of all my Samsung products.”

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Posted 3 years ago

“Bought the phone in UK, before moving back to Italy. Because of the region block I couldn t anymore use the phone in Italy. it was impossible to unlock it even contacting at least 10 times during a year the customer service. I really suggest you to buy other phones. Samsung customer service is owful”

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Posted 3 years ago

“Worst customer service in the world.”

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Posted 3 years ago

“i have been waiting over 2 months for them to replace my new dish washer and no one has i have called weekly and they say someone will call me back and no one does”

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Posted 3 years ago

“New software update bricked my out-of-warranty TV. 90 minutes on the phone with customer support, and escalation to manager ends up to: "we're sorry, we need to send a technician" (which you will have to pay for because you're out of warranty) Cost will be higher than a new TV. Complete fail.”

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Posted 3 years ago

“Customer warranty service is a joke. Product delivered with a defect requiring a service call. Their trick is to put a person of hold for hours in the hope that they will give up. My inline number one time did not change for over two hours, what a joke. Advertise customer service 24/7. Will never deal with samsung again. Their warranty is just for show be aware of this ploy.”

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Posted 3 years ago

“Customer Service is awful. Twice had to call to setup a tech appointment they lost my case information twice so they couldn’t link my issues. The Tech himself was Great, fixed the problem but noted the problem was related to the item itself and to reach out to Samsung to Resolve to fix. If I could give them Zero Stars I would. They will not fix problems they are responsible for. LG, Sony, Whirlpool are all my future electronic/appliance needs”

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Posted 3 years ago

“Daughter ordered a new phone using student discount and a second discount code which was available. Bought a case and screen protector from secondary seller (which arrived). 10 days later got a text message saying order for phone cancelled. After phoning customer services , said was because used second discount that was clear and obvious. Still took them 10 days to notice and they do the discounts. Shocking treatment for a loyal customer. Looking at iPhone now”

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Posted 3 years ago

“Terrible. They've canceled an order on me 2wk after it was placed. Still no refund or communication”

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Posted 3 years ago

“Had earbuds for 3 months and they cannot fix them because they are saying there is a dent on the ouside of the unit. I cannot see any dents as I take good care of them and second it's not even the reason why they are not working properly.”

Helpful Report

Posted 3 years ago

Samsung is rated 1.2 based on 4,575 reviews