Samsung Reviews

Name: Samsung
Address: 1000, Hillswood Drive, Samsung House, Chertsey, Surrey
Rating: 1.24

1.2 Rating 4,575 Reviews

5 %

of reviewers recommend Samsung

Company Reviews

Questions

Metrics

1.2

Based on 4,575 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 31%
Accurate And Undamaged Orders	Greater than 53%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01932 455 000

Email:

info@samsung.com

Location:

1000, Hillswood Drive, Samsung House
Chertsey, Surrey
KT16 0PS

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William

Kate

"Getting my money back turned into a very frustrating and stressful experience for me recently. I felt powerless and overwhelmed, not knowing how to fix the problem. I kept trying different ways to get my money, but nothing seemed to work. It was frustrating not knowing if I would ever see that money again or if I was just wasting my time. I felt stuck, unsure of what to do next. It was a situation that caused a lot of anxiety because I had no clear idea about how to solve it on my own. Then, I heard about lilograce through some online reviews and recommendations. Out of curiosity, I decided to reach out to them for help. The moment I contacted their team, I was impressed by their quick response. They didn\u2019t keep me waiting for days or give vague answers. Instead, their customer support team replied within a short period and listened carefully to my problem. They showed a lot of patience as I explained what had happened and what I needed. It was clear they wanted to really understand my situation before offering a solution. What really stood out was how skilled and experienced they were in handling problems like mine. They quickly identified the reason behind the issue and explained to me exactly what needed to be done. Their instructions were clear and simple to follow. I appreciated how they broke down complex steps into easy-to-understand actions. At each step of the process, they kept me updated on their progress. I received regular notifications on what they were doing and how far along they were, which made me feel confident that my case was being handled properly. Their help made it possible for me to recover my money, something I thought might never happen. Thanks to their dedication and expertise, the issue was resolved smoothly. Their guidance and support turned what seemed like an impossible task into a manageable process. I didn\u2019t have to worry about confusing procedures or unanswered questions. Throughout the entire process, they made me feel like I was in good hands and that my problem was a priority for them. Overall, their assistance was nothing short of outstanding. They showed patience, professionalism, and real skill in fixing my problem. Thanks to lilograce, I was able to get my money back, something I thought I had lost forever. Their help made a stressful situation much easier to handle and gave me back a sense of control. Their prompt responses, clear instructions, and consistent updates made all the difference and turned a tough experience into a successful outcome."

474

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Zero Zero Zero STAR. Samsung wake up ...wake up its 21st Century Which scientists are creating EXYNOS Shifty you... Stop it, Stop it... I hate Samsung now...even more...for not listening to Consumers...from a Samsung note 8 users... S10 plus, Note 10 plus now Note 20 Ultra Still all Shitty EXYNOS. Low performance, low quality pictures, heating Issues...and so on. EVERYONE WANTS SNAPDRAGON...not only your Company profit. Greedy SAMSUNG...come and read this KOH DONG JIN...if you are a person (or a bot). Trying to get Richer with Unhappy Customer...Asshole.”

Helpful Report

Posted 3 years ago

“My led tv screen demige but part not available in Samsung company am waiting 23.09.2021 complent janreted but no response Samsung service center my complaint no 4332586355 am not satisfied this company but not resolve my canson”

Helpful Report

Posted 3 years ago

“Bought a new Galaxy A52 in Sydney and had screen issues while in UK. Was notified there was NO WARRANTY COVERAGE in UK for product bought in Aust. Is Samsung a Multi-national company or not?? Only when it suits their bottom line? Deeply disappointed by lack of warranty coverage. Thanks for nothing Samsung I'm no longer a loyal customer”

Helpful Report

Posted 3 years ago

“Horrible customer support. Phone more damaged after I sent it in and they want money to fix it now even though it is less that 12 months old. Ridiculous and rude customer service agents.”

Helpful Report

Posted 3 years ago

“One of the worst customer service company. You will never be able to claim the warranty as the company will come some reason to cancel the warranty.”

Helpful Report

Posted 3 years ago

“Samsung fold 2 inner screen failures.it is well publicised on the internet that Samsung still have a massive issue on fold inner screens.they start to fail from 10 months old and the cost is whopping £520 a time.my fold 2 is now over 12 months old with 2 inner screen failures and spent 5 weeks away.having run out of money I've gone back to my old iPhone.the money I'm saving not using a fold2 is enough for a holiday in south Korea.what a terrible product Samsung.”

Helpful Report

Posted 3 years ago

“Four year old refrigerator went out in March 2021. I have tried repeatedly for repair. Every single time I have called (at least 5 times), I get different responses. I was told that I would be reimbursed for service calls if I sent receipts. We did that. Today when I called (appliance still doesn't work despite a new control board), I was told they had no records of any calls before Sept of 2021. I also would not be getting reimbursed (no answer as to why I was told I would be reimbursed when I called in Sept.) How can a company not stand by an expensive (3000 bucks at least) product? I also had to find my own repairman since SAMSUNG said the one they contracted for in my St Louis area, wouldn't take the call. Really? This is how you run a major company? I have told everyone I know this horror story and willcontinue to do so. I even will go up to strangers at appliance stores and warn them to NOT buy SAMSUNG products. Look at all the bad reviews on this site, Mr. SAMSUNG president, and re-think your customer relations.”

Helpful Report

Posted 3 years ago

“We bought a top end Samsung Ecobubble washing machine that is stopped draining after just over a year. It is in warranty and so they sent and engineer out to fix the fault who decided it must be the the waste pipe without carrying out any other checks. This didn't fix the fault. We then had a representative run through a series of checks and questions and told me they would need to escalate as an engineer has already been out. They advised it would be quicker to get in touch with the repair supplier and tell them they didn't fix it. The supplier refused to help and told me to get in touch with Samsung. I've since called over 10 times (all calls lasting between 30mins and 2 hours being put on hold multiple times. After explaining myself countless times I am told they have escalated to the technical specialist team and they will call me back in 24-48hours. This of course never happens (6 times and 6 calls asking why no one has got in touch - going back weeks.) Our family has been without a working washer since August now and it still hasn't been resolved. The customer service has been absolutely disgraceful. I can't pay someone else to fix it because Samsung have said it will void the 5 year warranty. I'm posting here in the hope that Samsung actually read this an investigate. Currently waiting on call hold after another 1 hour and 9 minutes!!!”

Helpful Report

Posted 3 years ago

“I would give you a zero. I went to change a carbon filter . I scan the QR code on my microwave. It brought me to a video . Upon following the instructions. I broke the cover because the video is not the correct on how to remove the cover for that particular microwave . I called customer service. They won’t do anything because I followed their instructions causing it to break . They want to accept no responsibility for their error. Since it’s out of warranty it’s “my mistake” although it is their video that I was taken to by their QR code. They are quick to sell you the part though . This is what to expect . Poor customer service, no accountability. Get another brand.”

Helpful Report

Posted 3 years ago

“HEARING IMPAIRED??? Listen up! You CANNOT use headphones and TV speakers simultaneously-yep! (Some models) Meaning if you use Bluetooth, no one else can hear… there’s a fix?? Where!? It must be a big secret…Google and see!”

Helpful Report

Posted 3 years ago

“My new townhouse included new Samsung appliances. In less than two years, I have spent $400 on repairs to the dishwasher. This doesn’t include the racks not standing up and the silverware holders falling off the side. The finish is peeling off the stove in large pieces. The handle from the refrigerator broke. These appliances are worthless.”

Helpful Report

Posted 3 years ago

“Bought a complete suite of appliances for our new kitchen. Freezer handle fell off and parts are not available to fix it . The dark stainless is just a cheap plastic film that scratches and tears easily, and should never be on a gas stove. All the gas stove knobs broke. Plastic holding the upper dishwasher tray broke. Dishwasher constantly says it has a leak and wont work, when there is no leak”

Helpful Report

Posted 3 years ago

“I left a review with samsung website, it was a clear and honest review of a tv I had purchased. They would not allow the post to be submitted bc I was honest. The customer service lied to me on several occasions. After a long and timely process to finally get everything they wanted submitted for a not even 22 day old TV, I was supposed to receive a refund through an ecoupon for their website. That never happened. I have tried for months to resolve this and am now in a new ticket number and they act as if I have done something wrong or shouldn't want this resolved considering how much I paid for it. My original review was sharing was a disappointment the products and customer service have been. So no point in allowing in reviews, if you monitor them so the truth cannot be told. This was in early April. Sill no tv replacement and still holding onto the one that went out after 22 days.”

Helpful Report

Posted 3 years ago

“Customer service Since yesterday, I was trying to place the order and the online shopping website is not letting me to do so .I call customer service today to solve the issue. I told my whole story that I could not put the order by your website.(The order doesn't show in the cart) and in reply he asked " Can you please give your order number". Seriously! then I called again to fine someone who is awake enough to answer my call. By the way I am related to IT and most of my products are from Samsung. A lady did pick up my call this time so I told her what is going on. And her advice was " Try to log out and log in again or use a different browser" Even I told her that I have already done all the trouble shooting. Samsung is one of the giants in electronic Market but unfortunately their customer service is very unprofessional. I am also from a multi culture background but It will be nice if we can get U.K base customer service.”

Helpful Report

Posted 3 years ago

“Bought a refrigerator stove microwave washer and dryer in December 2019 the information buttons humidity detergent pause start etc all faded off like a erasable maker. Appliances not even 2 years old. Called warranty expired”

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Posted 3 years ago

“We bought a new samsung oven that never worked and it took awhile to realize that it was not holding its heat. We have not received any help or compensation from Samsung despite hours on the 'phone and supplying all info asked for. How very short sighted of Samsung not to give any help or satisfaction, Do they have any idea of customers and potential customers they have lost”

Helpful Report

Posted 3 years ago

“I am starting to loose interest on anything Samsung. Ever since I bought their kitchen appliances (microwave and Stove) it is one problem or another. I have never have peace with their products and I will never encourage anyone to buy Samsung products. It sucks!!”

Helpful Report

Posted 3 years ago

“Samsung Home Appliances Samsung is so retarded. They show a faster delivery date on the website, but after placing the order the delivery date moves to a later date at least by 15-20 days. They're cheating the customers this way. And none of their customer service reps have any knowledge about what's going on. This is the most horrible experience I've had with such a large company.”

Helpful Report

Posted 3 years ago

“My son bought me a Samsung S20FE, Samsung Galaxy watch and ear bud. The ear bud wasn't working properly on the get go and we returned it. At this point they took away the protection plan because of the return. I kept the watch and the phone. Soon after the phone began to drop calls. I called Samsung, the tech told me it's a software issue and I should bring it to their authorized dealer, UbreakIfix. The tech at the store destroyed 3 years of work and important information from my accounts and phone and would not own up to it. They send me to Samsung and Google to fix their mess and Samsung sent me back to them. Never got Google. I was back and forth for some time between Samsung and UbreakIfix when UbreakIfix finally admitted that they messed up but it was my responsibility to back up my phone and they didn't need to tell me that. They even wrote lies in their notes to say I told them I didn't care about my information which is actually my life...yep. Told the tech that my phone is still dropping call, he told me I need a replacement and then a long story of how it's better to go directly to Samsung to save time. I did that, Samsung told me that it will take up to 10 days to 2 weeks to try and resolve the issue with my phone without a loaner. I explained that I used my phone for everything and I have kids in school and asked for a loaner. They told me I can't get one and the only way I get a replacement is if I send it directly to Samsung techs (after sending me to UbreakIfix..their authorized tech and destroying my data) so that they can determine if they can fix it and give permission for me to get a replacement. It's sad that a large company such as Samsung treats customers with little or no regards and has no business morals and ethics. I was a big fan of Samsung. Every thing in my house is from Samsung...moving forward I will never spend my hard earned money with Samsung again. It's sad but life goes on and as disappointed as how I feel that I wanted to cry so badly mostly because of lost data. I have to tell myself that life goes on and cut my losses.”

Helpful Report

Posted 3 years ago

“I recieved my Samsung Galaxy s21 ultra with no charger and no headphones. Week ago I've ordered S10 plus from another website and I get two chargers ( uk and Europe) headphones, screen protector and case. Paid a lot of money and now I have to spend much more. I don't expect case and glass protector but without charger is unacceptable. Very disappointed.”

Helpful Report

Posted 3 years ago

Samsung is rated 1.2 based on 4,575 reviews