Samsung Reviews

Name: Samsung
Address: 1000, Hillswood Drive, Samsung House, Chertsey, Surrey
Rating: 1.24

1.2 Rating 4,575 Reviews

5 %

of reviewers recommend Samsung

Company Reviews

Questions

Metrics

1.2

Based on 4,575 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 31%
Accurate And Undamaged Orders	Greater than 53%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01932 455 000

Email:

info@samsung.com

Location:

1000, Hillswood Drive, Samsung House
Chertsey, Surrey
KT16 0PS

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William

Kate

"Getting my money back turned into a very frustrating and stressful experience for me recently. I felt powerless and overwhelmed, not knowing how to fix the problem. I kept trying different ways to get my money, but nothing seemed to work. It was frustrating not knowing if I would ever see that money again or if I was just wasting my time. I felt stuck, unsure of what to do next. It was a situation that caused a lot of anxiety because I had no clear idea about how to solve it on my own. Then, I heard about lilograce through some online reviews and recommendations. Out of curiosity, I decided to reach out to them for help. The moment I contacted their team, I was impressed by their quick response. They didn\u2019t keep me waiting for days or give vague answers. Instead, their customer support team replied within a short period and listened carefully to my problem. They showed a lot of patience as I explained what had happened and what I needed. It was clear they wanted to really understand my situation before offering a solution. What really stood out was how skilled and experienced they were in handling problems like mine. They quickly identified the reason behind the issue and explained to me exactly what needed to be done. Their instructions were clear and simple to follow. I appreciated how they broke down complex steps into easy-to-understand actions. At each step of the process, they kept me updated on their progress. I received regular notifications on what they were doing and how far along they were, which made me feel confident that my case was being handled properly. Their help made it possible for me to recover my money, something I thought might never happen. Thanks to their dedication and expertise, the issue was resolved smoothly. Their guidance and support turned what seemed like an impossible task into a manageable process. I didn\u2019t have to worry about confusing procedures or unanswered questions. Throughout the entire process, they made me feel like I was in good hands and that my problem was a priority for them. Overall, their assistance was nothing short of outstanding. They showed patience, professionalism, and real skill in fixing my problem. Thanks to lilograce, I was able to get my money back, something I thought I had lost forever. Their help made a stressful situation much easier to handle and gave me back a sense of control. Their prompt responses, clear instructions, and consistent updates made all the difference and turned a tough experience into a successful outcome."

474

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I placed an order totaling $4790.00 with Samsung. The trucking company lost, misplaced, and refused to deliver my order. Confused? The first time I contacted the trucking company...the order was not there. The second time I contacted the trucking company, they needed to re-schedule the delivery because they did not have an installer per the contract. The third time I contacted the trucking company, they informed me that my home was too far and they don't deliver to my city. Hmmm... SO...I called Samsung and told them what was going on with the order and then proceeded to cancel the order. I was given a cancellation number on the phone and assurance that the refund would follow. I requested a confirmation email detailing the conversation with the Samsung customer rep. of the cancellation/refund, but it was sent. Very long story short....I've spent hours, literally HOURS on the phone between Samsung, XPO Logistics (Phoenix), and Capital One attempting to get my money back. Samsung is waiting for paperwork from XPO confirming that the appliances are en route back to Samsung before Sansung issues my refund. XPO told me that the order is canceled and indeed en route back to Samsung. Anyway, it's been well over a week and I still do not have my refund! Samsung may have quality appliances but the customer service is horrendous.”

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Posted 3 years ago

“I have never been so frustrated dealing with this company and their service. I am literally shaking right now while trying to type this complaint. For over two weeks I have been trying to get my bulbs replaced in my microwave. It has yet to happen. I own a microwave, 65” tv, dishwasher, refrigerator, and stove all Samsung products. The microwave is my second one that replaced the first one. The changes they put me through, all bc I needed replacement bulbs is utterly ridiculous. They made me feel as though I had stolen this microwave. I will not recommend Samsung to anyone of my friends and family. I will never buy another Samsung product ever.”

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Posted 3 years ago

“Waardeloos! Medewerkers beheersen de Nederlandse taal niet, denken niet oplossingsgericht mee en komen hun afspraken totaal niet na! Al sinds mei ben ik in afwachting op mijn buds en al maanden wordt ik zoet gehouden met de mededeling; "nee meneer, deze komen zo spoedig mogelijk uw kant op"... Samsung; neem goed personeel aan!! Wen you pay whit peanuts, you get monkeys!!!”

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Posted 3 years ago

“Samsung appliances are not worth the money we spend. Spent $4,000 on the 4 door refrigerator and ice maker has been replaced 4 times. On our 2nd home the same happened to our refrigerator. We also carry Samsung refrigerator, washer & dryers & dishwasher in our 9 property rentals. All of their products has had issues & in the last 2 years we have spent 36,700 on replacing all Samsung products. Samsung washer leaked water. Samsung dishwasher sprayer bracket has detached from basket due to rust. Poor rubber coat that prevents water to rust bracket. Only 2 yrs old and they want me to pay$300 to replace a manufacturer defect. Done with them. Will spread the word.”

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Posted 3 years ago

“Hey, you have a great collection of mobile covers that can attract anybody. The mobile covers have different pictures, like a bike photo or images of cartoon characters on them. Kids love these more than adults do because they are more appealing to them. zapvi is the same website as you. If you want to buy a 3D mobile case, then go on it. Thank you for uploading all of your best mobile covers to your website. I will stay in touch with you.”

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Posted 3 years ago

“DO YOURSELF A FAVOR AND NEVER BUY SAMSUNG HOME APPLIANCES!!!! OUR BRAND NEW WASHING MACHINE HAS BEEN BROKEN FROM THE DAY WE MOVED INTO OUR BRAND NEW HOME BEGINNING OF JULY. THE WASHING MACHINE *SUPPOSEDLY* HAS A ONE YEAR WARRANTY THAT CLEARLY MEANS ABSOLUTELY NOTHING BECAUSE WE HAVE SPENT THE LAST 3 MONTHS GOING BACK AND FORTH WITH SAMSUNG TRYING TO GET A NEW, WORKING WASHING MACHINE BUT HAVE GOTTEN NO WHERE BECAUSE EVERY SAMSUNG REPRESENTATIVE WE SPEAK WITH CONTINUES TO GIVE US THE RUN AROUND. MEANWHILE, WE HAVE SPENT HUNDREDS OF DOLLARS AT THE LAUNDROMAT WHILE WAITING FOR THIS TO GET RESOLVED WHICH DOES NOT SEEM TO BE HAPPENING ANY TIME SOON!!!!”

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Posted 3 years ago

“we purchased a Samsung washer and dryer in July 2021 upon delivery the washer and dryer were damaged we also ordered pedestals for the washer and dryer which are the drawers that they sit on we sent the entire order back to Samsung a week later they re-issued the order and we received a washer and dryer but without pedestals on August 26, 2021. After at least 20 calls with Samsung back-and-forth we cannot get to the bottom of receiving our pedestals it is now mid October and we still don’t have pedestals and nobody can help us at at Samsung. Our hands are completely tied because nobody has answer for us. If they do try to help, it is very difficult to understand them”

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Posted 3 years ago

“I purchased a fridge in April 2021, cut to August 2021, heard a weird noises coming from the fridge. The next morning the freezer was not working at all. Contacted Samsung and tried to trouble shoot from home like was suggested. After unplugging and so on, Now the fridge is not working. Contacted Samsung service and had to wait a week to have it looked at. Diagnosis the Compressor went out *insert eye roll here * It would be over a month before the techs Boss could come out to do the repair because he is the only one certified, so he suggested an exchange. So then comes the process of getting that approved, weeks later after us doing all the contacting, we have never been contact once from Samsung, let alone best buy where we purchased it. I receive an email that my request has been approved on 9.7.2021, Email states Best buy would contact me within 3 days, I finally called and received the RA# that I should have been contacted about, again no one from Samsung contacted me about anything, and now Best Buy hadn't contacted me about the exchange. So I go to the store and talk to the manager (the most helpful person thus far.) FINALLY got a new fridge order on 9.28.2021 one month to the day the fridge went out. New fridge order CANT BE DELIVERED until October 27th, now 2 months since fridge went out. This has all just been a horrible experience and doubt I will ever buy Samsung again. Now comes time to file the Food Loss dispute and Samsung only covers $200, well I am sorry but when you're selling a 28 cu ft fridge there more than that in there total cost was $460 for my food loss, which I know I will not get reimbursed for. Let me not forget I had to buy a $400 Magic Chef fridge from Home Depot, just to get me thru these TWO months with no fridge, It keeps my produce fresher than the Samsung every did.”

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Posted 3 years ago

“I ordered a champagne washer and dryer online. I waited for one month for them to deliver and a day before the delivery they called me to tell me that they could deliver the washer in champagne color and the dryer would have to be black. Is very disappointing, they waited till the last minute to tell me that the champagne dryer was not in stock. I cancelled the order.”

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Posted 3 years ago

“They don't know what to do to file a repair claim I been on hold and transferred like 7 times now then I go through the same automated service then the person that picks up transfers me again its a loop and it's ridiculous I'm switching to apple”

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Posted 3 years ago

“I bought Samsung washer and dryer, stove , refrigerator and microwave 3 years ago. The dryer broke the digital clock on stove has quit and now the washer is making a terrible noise. I have contacted Samsung and have never heard back. Will never buy anything Samsung.”

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Posted 3 years ago

“Very bad quality in fridge plus the costumes service is horrible. Please never buy Samsung products”

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Posted 3 years ago

“100 day risk free trials on all appliances, except Airdresser. This was not made clear or apparent during the check out process. Deceitful practice. No wonder it was 50% off. Will never trust this company again.”

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Posted 3 years ago

“Never take Samsung's extended warranty for any product. They will start treating you like a third-class customer. The executive who is supposed to visit you has no incentive as he will not get any money. So it's better to stay away from this scam of Warranty Extension and just pay whenever there is a requirement.”

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Posted 3 years ago

“No communication, my purchase online was delayed, i need to call several time. One girl told me the system is down can’t help me. Another person told to call StarTrack to enquire the issue. Still waiting for the purchase till now”

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Posted 3 years ago

“We own 4 Samsung appliances, that came with a recent home purchase. The laundry machines are less than 18 months old and a dryer and washer have broken. They are considered off warranty, which is unfortunate, but the washer needs a part which is now obsolete! Samsung basically said, ‘too bad’. Seriously? NEVER buy Samsung!”

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Posted 3 years ago

“Bought a Samsung Sero OLED TV and the components are made of poor quality plastic and are broken within the warranty period. However, it takes months for Samsung to process my request for replacement, and more astonishingly is the request was rejected. And during the process I have to chase around tech support / eshop / costumer service departments which none of them seems to be helpful. Totally underwhelming experience and would never buy any Samsung product again.”

Samsung 1 star review on 1st October 2021

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Posted 3 years ago

“Worst to buy samsung product. No proper guidance or reply from customer care service center. We made one mistake to buy samsung product.”

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Posted 3 years ago

“I am so disappointed in Samsung and their new line of phones. I ordered a Samsung21 with 500gb storage and was then told Samsung no longer makes them and the order was cancelled. I have been a faithful Samsung product user since they first started selling android phones. I have bought Samsung exclusively for my family and businesses (employees). What I liked about Samsung was they offered features that were not offered by iPhone - such as memory cards. Unfortunately, the new Samsung phones and their business model are now emulating iPhone. Samsung decided not allow memory cards and does not sell phones with 500GB capacity. Therefore, I have no reason anymore to be faithful to buying Samsung phones and – for the first time in my life – will be purchasing the new iPhone 22 with 500GB capacity. I am sure the new Samsung business model will force many people into buying iPhones. Too bad Samsung decided not to be unique from iPhone. Bye Samsung, it will probably be decades before I ever return to a Samsung phone.”

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Posted 3 years ago

“AU8000 TV SCREEN DEAD IN A MONTH i would have given a zero rating if i could. we bought our tv last month and just within a month the tv stopped working. we’ve been given a service center with a phone number that doesn’t work because they’ve been having system issues mind you system issues that’s more than a week long! they don’t answer calls and guess what they finally scheduled me for a repair and they didn’t show up i was waiting whole day and no call no text no show! i would never recommend samsung and their partner service quick to anyone ever! they don’t care about their customers horrible tv quality their customer service don’t exist a poc quality no other way to put it”

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Posted 3 years ago

Samsung is rated 1.2 based on 4,575 reviews