Samsung Reviews

Name: Samsung
Address: 1000, Hillswood Drive, Samsung House, Chertsey, Surrey
Rating: 1.24

1.2 Rating 4,575 Reviews

5 %

of reviewers recommend Samsung

Company Reviews

Questions

Metrics

1.2

Based on 4,575 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 31%
Accurate And Undamaged Orders	Greater than 53%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01932 455 000

Email:

info@samsung.com

Location:

1000, Hillswood Drive, Samsung House
Chertsey, Surrey
KT16 0PS

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William

Kate

"Getting my money back turned into a very frustrating and stressful experience for me recently. I felt powerless and overwhelmed, not knowing how to fix the problem. I kept trying different ways to get my money, but nothing seemed to work. It was frustrating not knowing if I would ever see that money again or if I was just wasting my time. I felt stuck, unsure of what to do next. It was a situation that caused a lot of anxiety because I had no clear idea about how to solve it on my own. Then, I heard about lilograce through some online reviews and recommendations. Out of curiosity, I decided to reach out to them for help. The moment I contacted their team, I was impressed by their quick response. They didn\u2019t keep me waiting for days or give vague answers. Instead, their customer support team replied within a short period and listened carefully to my problem. They showed a lot of patience as I explained what had happened and what I needed. It was clear they wanted to really understand my situation before offering a solution. What really stood out was how skilled and experienced they were in handling problems like mine. They quickly identified the reason behind the issue and explained to me exactly what needed to be done. Their instructions were clear and simple to follow. I appreciated how they broke down complex steps into easy-to-understand actions. At each step of the process, they kept me updated on their progress. I received regular notifications on what they were doing and how far along they were, which made me feel confident that my case was being handled properly. Their help made it possible for me to recover my money, something I thought might never happen. Thanks to their dedication and expertise, the issue was resolved smoothly. Their guidance and support turned what seemed like an impossible task into a manageable process. I didn\u2019t have to worry about confusing procedures or unanswered questions. Throughout the entire process, they made me feel like I was in good hands and that my problem was a priority for them. Overall, their assistance was nothing short of outstanding. They showed patience, professionalism, and real skill in fixing my problem. Thanks to lilograce, I was able to get my money back, something I thought I had lost forever. Their help made a stressful situation much easier to handle and gave me back a sense of control. Their prompt responses, clear instructions, and consistent updates made all the difference and turned a tough experience into a successful outcome."

474

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I purchased Samsung Galaxy s20fe Samsung day I had issue in device heating and get shutdown automatically after that multiple time I visited Samsung service center they always denying and not repair I loosed job because of Samsung worst and very pathetic service and product I never purchased Samsung product they are big fraud and cheaters”

Helpful Report

Posted 3 years ago

“Your phones look very presentable but the quality leaves a lot to be desired. none of your phones have worked for more than a year. i wish they would have worked longer without problems”

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Posted 3 years ago

“I bought the Galaxy s21 Phantom Gray and am writing a review after a week of use, while this phone is in demand. Before that I used the Galaxy s8 for three years. The smartphone wants to slip out of my hands, I noticed this on the second day after purchase. They say that the plastic on the back cover is almost impossible to feel. It didn't feel that way to me. As soon as the phone is in your hands you immediately realize that it is a real plastic. However, this detail is not critical for me personally. There is nothing to tell about the display and how cool it is. It is fully complies with the declared characteristics. Overall the phone is great, but going from s8 to s21, I expected a bit more in such a long gap between generations. Translated with www.DeepL.com/Translator (free version)”

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Posted 3 years ago

“Worst customer service experience. My phone's (S20 plus)display had an yellow greenish discoloration after the automatic system update. I used this phone for 1.5 years and the warranty period was over then this issue happened,I went to service center and also reported to customer service for several times about the issue but they suggested me to replace display under my own expense of Rs.16000 due to no warranty. I paid almost Rs.75000 for the phone and now I have to pay Rs.16000 for the fault happened by the Samsung system update.”

Samsung 1 star review on 17th September 2021

Helpful Report

Posted 3 years ago

“Customers Service call center are horrible and unprofessional. Regarding of payment refund, it take more den 1 year. The worst part is that I need to call them to ask back my refund instead of they calling me to ask about it. Fridge used less den 2 years and spoiled. Used my pocket money to repair and the repairer told me that my fridge cannot be help anymore. Fridge,washer and aircon no more getting from Samsung. Super disappointed on Samsung. Horrible Customers service!”

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Posted 3 years ago

“Worst costumer service ever about to switch to Apple four lines.”

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Posted 3 years ago

“Bought a double oven gas range in 2017 with a 5 year warranty. In June of 2021 I self cleaned the oven and the door locks, now it won't open, oven is unusable. Calls to samsung warranty since June, they got service out to change all parts to lock, still not able to open oven door. Now we are told that a new door has been ordered. It is September 15th, still have no new door or no use of oven. We get the run around from both service company and Samsung. Do not get Samsung appliances. We call 3 times a week and all we do is get the run around from Samsung. Terrible, I had to rate it one star - I would give it 0 if I could.”

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Posted 3 years ago

“Samsung company is very bed and poor company i purchased a ac 4 star 37500/- from day one i am facing problem with bed ac cooling is very bed i spoke with customer care about ac ac repairing team visted at my home many time till now ac is not working i said please refund my your ac is not working till now then samsung customer care team telling me we will not refund your money we will provide you 3 months extra warranty bed experience with Samsung i will not buy any ac or any other with Samsung”

Helpful Report

Posted 3 years ago

“Total lack of warranty and customer services follow through. I purchased a basic 32" TV and had multiple services calls (lines in the screen, not powering, switching off). The 3rd service call Samsung offered a replacement TV, and the service center took my old TV. Long story short, I have spent over 40 hours into contacting samsung awaiting my authorized replacement TV. Its now 2 months later and I still don't have a TV! Had I known the Hell samsung would put me through, I would have put the TV out to the curb and just purchased a new (other brand) TV.”

Helpful Report

Posted 3 years ago

“I had my dishwasher for 2 years , one nitght I believe it was 8/30/2021 give or take a day the LC light comes on. First thing I google what that could mean and the searched advise the is a leave and to check water line and hoses. We did that no leak , my husband happened to touch the rights side of the machine and the padding was soaked. It appeared the water was coming from inside the of the machine itself. When we opened the machine we see the defect inside the tub area. Lower right hand side. So we are reading the manually and of course we are out of warranty but low an behold lifetime warranty on the tub/drum. Awesome right ! We call Samsung we tell the situation they tell us they are going to send out a tech to review the machine still awesome right, the tech comes for some reason he walks in with a replacement door . We asked what that was for he said , I was advised the door was broken. My husband and I was like no door issue it is leaking from the inside out . The tech put the door to the side and went and looked at my dishwasher, him and husband are discussing the issue. The tech agrees its a defect but he has to call his boss on facetime so the boss can see. The boss is on facetime and tell his tech the dishwasher dropped and that is why it is broken mind you there is no physical damage that it was dropped and how can they determine this through facetime and all along the actual tech in my home is agreeing it is defect. I don't know maybe I am crazy not so awesome. After us calling and promised calls back which we never got. Today 9/15/2021 we finally called back and insisted we speak to someone and they did give a supervisor . the outcome the reports indicates physical damage therefore that voids the warranty , not awesome. I was baffled there is no physical damage i offered to take picture or put them on facetime if it worked for them why cant facetime work for me they where not having it and they will not honor the warranty. Beware of Samsung appliances and there customer service they hire a third party company to come in and the person they send in does not make the final call they have to call another party on facetime and have go by whatever that person on the phone very sad”

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Posted 3 years ago

“I wouldn't buy your galaxy bud 2s if u were giving them away. You have a dick sucking fagit on you advertisement. This world is so screwed up that u would put a person like that to advertise your product”

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Posted 3 years ago

“Awful customer service. Won't even honour their own returns policy”

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Posted 3 years ago

“Would give 0 starts but couldn't do that. Appalling customer service. My delivery date was changed from sat 18th September to Thursday 30th September (as if I booked weekend delivery if I didn't have to,for it then to be change, without asking me to week day). As there was nothing they could do to feliver sooner I requested order cancellation at which point I found that that they can only cancell part of my order as the order one is already in shipping status( yest for delivery in over 2 weeks). I just wanted my money back so I can buy mu home appliances elsewhere ( and definitely NOT samsung) but no. They have system that disallow them cancellation. Very disappointed, frustrated and definitely not returning customer.”

Helpful Report

Posted 3 years ago

“After our move the Tv (Q90) stopped working. We contacted Samsung and made an appointment for a technician to come and check it. The cost would be $60 for the visit. The day before the appointment was cancelled for no reason with an email. After several calls with Samsung, they informed me they work with authorized repair services and I should call them directly to make an appointment which I did. Only the day before I got the same cancellation email. Mu issue was escalated by Samsung and I managed to speak with a supervisor who told me that Samsung cannot do anything about the cancellations, other than reporting the issue to the authorized service. So basically one buys a Samsung product but deals with a third party when there is an issue under warranty or not. This is when I gave up. No more Samsung products!”

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Posted 3 years ago

“My phone suddenly locked itself nearly 4 weeks ago, no reason for it, just suddenly would not accept my pass code. 4 weeks later, after constantly calling Samsung and being told they were looking in to it, being told the issue would be escalated, being told someone would come back to me (which they never did until I called them) being told they had tried to contact me to give me updates twice (which was a pack of lies because there were no missed calls on either of my phones), I have now been told to do a factory reset on my phone, which means losing all the information on it, which includes irreplacable photos (as I have tried to explain time and time again). Their response, maybe do a back up of your photos next time!!! Phone is going in the bin and I am buying an Apple - will never deal with this pack of uncaring, unprofessional, lying people ever again.”

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Posted 3 years ago

“After I cut the cable I wanted a new "smart tv" for the bedroom, and I wanted it full 1080p HD in 32", and Samsung was one of the only makes other than Vizio. Don't want Vizio so I bought the Samsung. 4 months later the remote doesn't work so I call Samsung customer service. Of course I get someone on the other end that's almost impossible to understand because of the heavy foreign accent, but we work through this and I give her all the pertinent information she asks for, remote model and serial number, TV model and serial number, she takes it all down and states I should receive a new remote in 7 to 10 business days. Well a week goes by and I get an email from another person in Samsung customer service asking for a PICTURE of the remote showing the SERIAL NUMBER on it. I replied that I already gave all that information to the person I talked to on the phone, and since I was told a NEW remote was ON THE WAY, I THREW AWAY the old remote. So this Samsung customer person replies to me AGAIN that they need a PICTURE of the REMOTE and the serial number, and I replied back, WHAT PART ABOUT IT'S BEEN THROWN AWAY DON'T YOU UNDERSTAND? At this point I've had it. If they needed pictures of the remote they should have asked for them IMMEDIATELY, not a WEEK LATER, and I was also quite astonished they'd make such a huge stink over a $10 remote. You'd think I was requesting something worth hundreds of dollars be replaced. I even offered to send the malfunctioning remote back to them but was told that wasn't necessary. But I finally told them to just forget it. I found the remote on Amazon for $10 and bought a new one. But as far as Samsung customer service goes, what a massive disappointment. I'll be very reluctant to ever buy another Samsung product.”

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Posted 3 years ago

“Samsung Smart TV Customer Service is HORRIBLE!!! They do NOT help in any way possible. If you're unable to provide one piece of info on the product, they can no longer proceed in helping get the issue rectified. Instead (as I was told) they will "note" the account so when you decide to call back later, they can pick up where they left off!!! I am beyond LIVID as the whole purpose of customer service is to ensure that the CUSTOMER has some kind of resolution before hanging up. Leaving a "note" on my account, in the hopes that I would call back is beyond stupid, especially if I am demonstrating frustration with the responses given. ABSOLUTELY HORRIBLE AND OF NO USE!!! IF I COULD GIVE NEGATIVE STARS, THEY WOULD BE -100!!!!!! #useless”

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Posted 3 years ago

“I agree with the others - Samsung has the WORST customer service on the planet. It is outsourced to people that speak broken English and have ZERO ability to actually solve any issues. All they can do is apologize, but not help. It's mainly just a waste of your time explaining/reexplaining over and over again and Samsung hopes you will get frustrated and just hang up / give up. I will NEVER buy a Samsung product ever again!”

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Posted 3 years ago

“Samsung has horrible customer service, I was requesting a refund from a dishwasher that I received that was leaking water and they offered me 420$. I sent all the papers they asked for and they stated in an email that they received only the last page. So I faxed it in. Needless to say it was in there time frame and they took money off of my refund. They keep sending me texts asking to sign the terms and conditions but it grayed out and you can't sign it. Thats why I didn't get it to them in time in the first place. But still decided to take money from me, even though this was on them. I then got another text to sign the terms and conditions for approval of the refund and again you can't sign it. I feel they are doing this on purpose so they don't have to give you your full refund. This is BS. and nobody even seems to care. Hopefully I will receive the little amount that they are now offering. But not getting my hopes up. Im sure I will have to Play their games and fight till the end. NEVER again will I buy a samsung dishwasher or any product just so I don't have to deal with them EVER AGAIN.”

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Posted 3 years ago

“I have just cancelled my online order Samsung watch 4 classic. Try to track my order and status shipping arrive on 2nd sept 2021 waiting for dispatch. They status normally take 1 to 3 working day to delivery. I order on 27 Aug 2021 till 10 Sept 2021 still haven't receive my order and decided to cancel my order. The worst part is they will only refund you the money 30 days later. What a disappointment with Samsung. They give the reason because of the pandemic. Better think carefully before ordering Samsung online. They never think of customer first.”

Helpful Report

Posted 3 years ago

Samsung is rated 1.2 based on 4,575 reviews