Samsung Reviews

Name: Samsung
Address: 1000, Hillswood Drive, Samsung House, Chertsey, Surrey
Rating: 1.24

1.2 Rating 4,575 Reviews

5 %

of reviewers recommend Samsung

Company Reviews

Questions

Metrics

1.2

Based on 4,575 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 31%
Accurate And Undamaged Orders	Greater than 53%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01932 455 000

Email:

info@samsung.com

Location:

1000, Hillswood Drive, Samsung House
Chertsey, Surrey
KT16 0PS

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William

Kate

"Getting my money back turned into a very frustrating and stressful experience for me recently. I felt powerless and overwhelmed, not knowing how to fix the problem. I kept trying different ways to get my money, but nothing seemed to work. It was frustrating not knowing if I would ever see that money again or if I was just wasting my time. I felt stuck, unsure of what to do next. It was a situation that caused a lot of anxiety because I had no clear idea about how to solve it on my own. Then, I heard about lilograce through some online reviews and recommendations. Out of curiosity, I decided to reach out to them for help. The moment I contacted their team, I was impressed by their quick response. They didn\u2019t keep me waiting for days or give vague answers. Instead, their customer support team replied within a short period and listened carefully to my problem. They showed a lot of patience as I explained what had happened and what I needed. It was clear they wanted to really understand my situation before offering a solution. What really stood out was how skilled and experienced they were in handling problems like mine. They quickly identified the reason behind the issue and explained to me exactly what needed to be done. Their instructions were clear and simple to follow. I appreciated how they broke down complex steps into easy-to-understand actions. At each step of the process, they kept me updated on their progress. I received regular notifications on what they were doing and how far along they were, which made me feel confident that my case was being handled properly. Their help made it possible for me to recover my money, something I thought might never happen. Thanks to their dedication and expertise, the issue was resolved smoothly. Their guidance and support turned what seemed like an impossible task into a manageable process. I didn\u2019t have to worry about confusing procedures or unanswered questions. Throughout the entire process, they made me feel like I was in good hands and that my problem was a priority for them. Overall, their assistance was nothing short of outstanding. They showed patience, professionalism, and real skill in fixing my problem. Thanks to lilograce, I was able to get my money back, something I thought I had lost forever. Their help made a stressful situation much easier to handle and gave me back a sense of control. Their prompt responses, clear instructions, and consistent updates made all the difference and turned a tough experience into a successful outcome."

474

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Samsung's customer service at least the Smart TV Department is horrendous. Instead of solving my problem they only made it worse 😡 My 2017 model TV has no more storage space, I was told to delete my apps(only 2 were downloaded Youtube and Disney+) and then to do a factory reset. Of course even after a factory reset my storage is still full and my 2 apps are gone. When asking how I can clear the cache and unwanted files(Because CLEARLY THAT IS TAKING UP ALL THE SPACE WHEN I ONLY HAVE THE DEFAULT APPS BUT NOBODY THAT I TALK TO UNDERSTANDS THAT) even after telling them my TV's Model Code number, the instructions I get are the most basic instructions found on google and were not consistent with the available options in my TV settings menu, so they were useless. My TV storage is full for no reason and not even Samsung's "trained professionals" can provide any help. Useless idiots who have no idea what they're doing.”

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Posted 3 years ago

“Guaranteed delivery for two days. Stayed home waiting. No delivery and no explanation”

Helpful Report

Posted 3 years ago

“I have had nothing but problems with every Samsung appliance in my house, all within the 1st 5 years of ownership. These appliances were purchased thru Lowes so perhaps they sell only their cheapo versions there, although the prices do not indicate that is the case. To summarize; Microwave - keypad failed and had to be replaced. Refrigerator - switch on the ice dispenser/cold water outlet failed and had to be replaced. Front panels are also rusting out due to water leaking out of the cold water outlet. Replacements not available. Stove - LED display failed. Had to replace the entire board. Washing machine - factory recall due to mechanical failure from heavy loads (not experienced w/my machine). Corrective measures taken under warrantee. Dryer - start/stop switch failed. Had to replaced the control board as the switches are not replaceable. Only positive thing to say about Samsung is their TVs are great, but never another appliance.”

Helpful Report

Posted 3 years ago

“Very frustrated and dissatisfied consumer, I will never recommend buy Samsung appliances , a 2 years old refrigerator is stopped from working, to be more clear it the freezer that is not working! Samsung mislead clients when they put label says 10 years warranty. When I called Samsung seeking for the help to fix the issue, here what I got! You as customer go bring a technician if you want! we can give you a technician number but all this is on your own coast. and if the technician give a report that the issue is in the compressor send us the tech report and we will send the part for you and you can install it in your own coast. seriously what an after sell service! how this is called a service , you simply could make this clear as a label on the fridge and show it under the 10 years warranty label, don't keep fooling the clients this is nothing but trash.”

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Posted 3 years ago

“My husband and I purchased a counter depth refrigerator. We have had nothing but issues. Ice maker has been trouble from 6 months in. The drawer controls have had issues until it finally shut down, of course after warranty! Samsung finally sent someone to the house, wanted to charge for everything! Do not buy a Samsung refrigerator! When you call in the do nothing until the warranty is gone then send someone to fix it and charge 1/2 the amount we paid for the refrigerator! The only good thing was the repairman was nice….too bad Samsung won’t stand behind their products. I will be telling everyone and going online to every site I CSN to write this review!”

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Posted 3 years ago

“Every review here mentions terrible customer service, so there’s that. I paid for a refrigerator in April, 5 months later I am still waiting for it. They constantly give you new “delivery dates” only to call you the night before and delay it again. The last one did not even pretend to try for a new date.”

Samsung 1 star review on 9th September 2021

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Posted 3 years ago

“Worst customer service and website self serve service doesn't work. I've been using a Samsung product since Note 5 came out. I'll be switching to apple products going forward.”

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Posted 3 years ago

“HORRIBLE customer service! I bought a Galaxy 4 Classic watch and the LTE doesn't work. Was on the phone with first two agents who told me to return and issued a return for less than what I paid for the watch and were charging me more for a replacement. Called back to tech support and couldn't understand him, told me I need a ticket and send in item. I asked him to help me troubleshoot to see if he could get it to work and he told me they don't do that. I told him to forget it. I will NEVER by direct from Samsung again. At least when you buy from Verizon, you can understand what they are saying and get competent help.”

Helpful Report

Posted 3 years ago

“I have a Samsung A21 Cell Phone that is Under Warranty and I can not get it repaired or replaced. After over 6 weeks I continue to get the Run Around from Everyone At Samsung. Samsung wants you to buy their products and if you have problems with the product, they Do Not Want To Help You. After 4 weeks of going back and forth they said they would honor the Warranty and said I would have to take it to a U Break I Fix Authorized Samsung Repair Shop for it to be repaired. The closest shop with equipment to repair my cell phone was U Break I Fix 7690 Dorchester Blvd Suite 103 Hanover, MD 21076. Once U Break I Fix received a new Mother Board from Samsung to replace in my cell phone, I then drove 300 miles Round Trip and waited 4 hours to Only Find that their Authorized Dealer could NOT REPAIR MY PHONE. I spent another 2 and half weeks going back and forth with them to No Success. I have 4 Samsung Smart TVs and Samsung Microwave and I can PROMISE YOU ALL that I will never, never, never purchase another Samsung Product. Here are some of people and dates I spoke with Samsung representatives Nelson 08312021,: a Case Manager, ARISPIDS P. 08312021: John 09012021: Charlene 09092021: Case Manager GARDY B. If you look at their ON LINE CUSTOMER REVIEWS, you will see that SAMSUNG SCORED 1.29 OUT OF POSSIBLE 5.0 BASED ON 2,185 REVIEWS. After reading about what I have been going through and elected today to STOP TRYING TO GET THEM TO DO THE RIGHT THING AND SAVE MYSELF FROM A POSSIBLE HEART ATTACK, I AM GOING TO BUY ANOTHER PHONE, BUT NOT A SAMSUNG PRODUCT. John F. Kelly Cumberland, MD 21502”

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Posted 3 years ago

“Everything went wrong and I would rate 0 if I could! I have a house full of Samsung appliances plus our phones ..apparently that is worth nothing. We bought our dishwasher 2 years ago. Yes 2 Years.. It didn't work from the beginning.. Andres helped for 3 months and then said we were on our own. Finally it was sent for repair .. where it sat for months on end .. because the repair service was waiting for samsung to send the part... covid... We finally got the dishwasher back only to have it blow again.. Then I was told our repair had been expedited and the service company just need to write them that the dishwasher was unrepairable.. Which they did! I was told I was getting a new dishwasher.. and I believed them. Haha I was finally given a direct link to Esmeralda.. who answered once saying they were still working on it.. and now ignores my emails too. I found a repair tracker, no one told me existed, and apparently my dishwasher has been repaired and problem solved. What a gong show!!!”

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Posted 3 years ago

“Customer Service warranty is jerking me around now for over two weeks. I have an rma number authorization but the return shipping label does not come. Promises are broken and return phone calls never came.”

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Posted 3 years ago

“Terrible customer service and they’re all liars”

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Posted 3 years ago

“Great product. Horrendous customer service. Have spoken to them 8 times, on hold forever, no one has a clue of what they are doing . My issue is a very very easy fix but they don’t know what to do. . Will go with different brand on next tv. With hopefully better customer service.”

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Posted 3 years ago

“So, our 2018 Samsung microwave (3 years old) no longer has a magnatron available for replacement (?)... This we discovered after calling Samsung and describing the issue and they sent a Samsung certified repairman out. This cost us $129.00 for a service call. No Samsung DID NOT tell us there would be a charge for this... Bottom line, we'll be buying a new microwave. You can bet, it WILL NOT be a Samsung. Buyer beware!”

Helpful Report

Posted 3 years ago

“I had a problem with the settings and remote control. They outsource their repairs and service. The service they sent came and made a diagnosis and then have not returned. Twice called to reschedule and twice no showed. Their phone lines go to a voicemail that no one returns calls. Samsung even tried to call them and could not reach them. Samsung said they will follow back up in a few days. So after 3 weeks still have no answers.”

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Posted 3 years ago

“I bought a 43 inch TV from Costco July 2020. It went out in one year. Went back to Costco to replace and the sales guy said to call the support number because it was under warranty. 4 weeks and 47 (maybe 48) phone calls later with making pretty much zero headway each phone call, literally it was one step forward three steps back. With the time I spent on this I'm now just mad at myself that I didn't just buy a new TV 4 weeks ago. Never will but a Samsung product again. Oh, and whilst dealing with this I bought a new Macbook Pro that had a screen glitch. Took it back to the Apple store and they exchanged it in 30 minutes, no questions asked and transferred all my data and the whole process took about 2 1/2 hours. I wish Apple sold TV's”

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Posted 3 years ago

“One of the most useless suppliers out there. I have had a problem with the app for our smart fridge after about 2 months of owning it it happened after a update. I have been ringing them for around 1 year now to get it fixed. Evey times its ill send that info to support who designs the app or whats the problem again. So sick of them and there bull s**t excuses they have no idea how to fix anything and just do not care STAY AWAY FROM ANYTHING SAMSUNG if it stops working they will NEVER help you. I wish i could give a -10 stars but i can't so i give 1 witch they do not even deserve.”

Helpful Report

Posted 3 years ago

“Don’t buy any Samsung Appliance!!! I bought a kitchen full and the dishwasher stopped working just after 1 year and also leaked. The refrigerator has major issues with ice maker and ice build up by evaporator coil. NO help from Samsung customer service at all. None. It has been a very painful few years trying to fix and keep running. I will NEVER buy Samsung again ever due to this experience.”

Samsung 1 star review on 5th September 2021

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Posted 3 years ago

“Appalling customer service, I have been trying to upgrade my phone via upgrade program and have been on online chat, twitter and phone and they have been very very unhelpful and washed their hands of it🤬🤬”

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Posted 3 years ago

“Samsung pulled a bait and switch with bundled pricing and delivery dates on appliances - two of the three shows they would be delivered in two weeks, and the dishwasher in two months, lo and behold, after I purchased I get an email with delivery of everything scheduled for when the dishwasher was available! I called and chatted (after bouncing around people because they system keeps sending you to the wrong place) , and all I got was "Since we don't do a partial delivery and there are different delivery days, the order will be delivered by the latest delivery day". And they won't honor the bundle price if I separate the order!”

Helpful Report

Posted 3 years ago

Samsung is rated 1.2 based on 4,575 reviews