Samsung Reviews

Name: Samsung
Address: 1000, Hillswood Drive, Samsung House, Chertsey, Surrey
Rating: 1.24

1.2 Rating 4,575 Reviews

5 %

of reviewers recommend Samsung

Company Reviews

Questions

Metrics

1.2

Based on 4,575 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 31%
Accurate And Undamaged Orders	Greater than 53%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01932 455 000

Email:

info@samsung.com

Location:

1000, Hillswood Drive, Samsung House
Chertsey, Surrey
KT16 0PS

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William

Kate

"Getting my money back turned into a very frustrating and stressful experience for me recently. I felt powerless and overwhelmed, not knowing how to fix the problem. I kept trying different ways to get my money, but nothing seemed to work. It was frustrating not knowing if I would ever see that money again or if I was just wasting my time. I felt stuck, unsure of what to do next. It was a situation that caused a lot of anxiety because I had no clear idea about how to solve it on my own. Then, I heard about lilograce through some online reviews and recommendations. Out of curiosity, I decided to reach out to them for help. The moment I contacted their team, I was impressed by their quick response. They didn\u2019t keep me waiting for days or give vague answers. Instead, their customer support team replied within a short period and listened carefully to my problem. They showed a lot of patience as I explained what had happened and what I needed. It was clear they wanted to really understand my situation before offering a solution. What really stood out was how skilled and experienced they were in handling problems like mine. They quickly identified the reason behind the issue and explained to me exactly what needed to be done. Their instructions were clear and simple to follow. I appreciated how they broke down complex steps into easy-to-understand actions. At each step of the process, they kept me updated on their progress. I received regular notifications on what they were doing and how far along they were, which made me feel confident that my case was being handled properly. Their help made it possible for me to recover my money, something I thought might never happen. Thanks to their dedication and expertise, the issue was resolved smoothly. Their guidance and support turned what seemed like an impossible task into a manageable process. I didn\u2019t have to worry about confusing procedures or unanswered questions. Throughout the entire process, they made me feel like I was in good hands and that my problem was a priority for them. Overall, their assistance was nothing short of outstanding. They showed patience, professionalism, and real skill in fixing my problem. Thanks to lilograce, I was able to get my money back, something I thought I had lost forever. Their help made a stressful situation much easier to handle and gave me back a sense of control. Their prompt responses, clear instructions, and consistent updates made all the difference and turned a tough experience into a successful outcome."

474

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Called Samsung to inquire about maintenance before purchase of appliances, Could not get a straight answer. I liked how the appliance look but if delivery and maintenance is a problem I will have to find another product. Sad because I liked the Tuscan color Will not buy Samsung.”

Helpful Report

Posted 3 years ago

“Purchased new Samsung French Door refrigerator 10/20. Unable to remove bottom shelf to clean after item leaked (shelves are NOT leakproof). Discovered that the clips necessary to push in to release shelf are not there. Was this item defective or a return? Don’t know. Samsung c/s has been less than helpful. At first after an hour long conversation I was told that parts would be replaced at no charge. Explained in detail which parts & sent photos. Repairman came, looked & I was advised that it would cost $471.00parts/labor to repair. That’s 35% of the purchase price. After a 2nd 1 1/2 hour phone call I was told parts would be covered under warranty. Today Samsung called me. Apparently no one knows anything. They can’t seem to figure out what needs to be replaced. They can’t tell me if they will charge me. I am currently on the phone with Home Depot to have them pick up brand new, still in the box Samsung dishwasher, cooktop, double oven & range hood that were to be installed after renovation was completed. I will be throwing out the refrigerator as well. I’ll go with GE. I never needed to contact GE’s c/s as their products are built right. I should have learned after having the washing machine that was recalled because they were blowing their lids. Samsung ‘fixed’ that & the machine never worked again. Washer wouldn’t completely drain & spin. Just kept refilling. It would do that for hours if not interrupted. Ended up getting a Maytag. I kept the Samsung dryer but don’t expect it will last too long as it seems Samsung doesn’t build products to last.”

Helpful Report

Posted 3 years ago

“I bought a Samsung clothes washer/dryer set through Home Depot, and the dryer stopped spinning in less than 3 months. That was two months ago. I have called and been on the phone for almost 6 hours now trying to resolve the issue, while I still make the payments through Home Depot. Timeline: First call, they will send a service company, will contact me within 3-5 days. Never happened. Approx. a week later I called again, there is no service company available where I live. Samsung said to take it in to home depot. Another week goes by, nothing. Called Samsung again, they cannot return to Home Depot. Then I was promised replacement, with contact within 3-5 days. Over a week later nothing again. Called again, They no longer make that model? Then they offered a refund in "Samsung credit" less than what I paid. WORST CUSTOMER SERVICE EVER, AND I HAVE DEALTR WITH ALOT OF ISSUES IN MY LIFE. DO NOT BUY SAMSUNG PRODUCTS.”

Helpful Report

Posted 3 years ago

“ALL Samsung appliances suck. This is probably why most repair people will not work on them. We are replacing our $2,000 refrigerator after 5 years. We have already replaced the stove and dishwasher. They don’t care at all when you call them. Stay away!”

Helpful Report

Posted 3 years ago

“Do not buy any washer or dryer Samsung makes. They used an OMB company to fix my washer. The first guy didn’t look into the washer problem like he should and said it was the motor and he didn’t have the part. Another appointment was made. Second appointment, the technician comes out looks at the washer in more detail and says, it’s not just the motor it’s the Clutch and PCB also. Set another appointment 3 weeks out. Note: I’d been waiting 3-4 weeks for the first appointment . I call Samsung because that unacceptable and ask if I can just get a replacement. They said they would need a receipt. I spend time and energy and had Lowe’s get me a receipt. Samsung said that receipt was not good enough because it didn’t have the prices on it. Again, I called Lowe’s they found the original receipt, but because it didn’t have a zero balance paid they said I’d have to get on that said it, although it clearly said at the bottom of my receipt with signature that I was promising to pay once the product was delivered.”

Samsung 1 star review on 25th August 2021

Helpful Report

Posted 3 years ago

“Worse Shopping experience of my life. Never had to jump through so many hoops to get our range replaced or refund so we can purchase another. Their game is to drag tickets on for the longest time ever in the hopes you leave. To date, no resolution. Useless customer service reps with no interest to help. Undelivered promises is all they're good for.”

Helpful Report

Posted 3 years ago

“Two terrible experiences buying Samsung products. Washing machine in 2020 - first one just wouldn't turn on, second one cracked, third one makes a terrible banging noise when is spins - the technician concluded that it was just a bad design!! Then bought an 85" TV on 30th June 21 - first one cracked screen, second one LED's broken and two months later we're still waiting for the replacement because their processes are so convoluted and complicated, we're dealing with about 4 different companies to try and resolve it. I have wasted HOURS trying to deal with this company. I WILL NEVER buy another samsung product again!!!”

Helpful Report

Posted 3 years ago

“WORST customer service EVER! I was literally transferred 12x just to make arrangements to have the dishwasher which I purchased from them installed. I was transferred to every dept but the correct one. the people on the line were friendly but each one more incompetent then the other. You absolutely need 2 hours to spare to speak with this useless company”

Helpful Report

Posted 3 years ago

“Worst CService I have ever dealt with. They stole £700 from me (I think there's a thief in their returns warehouse). I have been dealing with this issue for 4months. The email agents are plain stupid and also not given the policies to be able to actually help. I've spoken with the courier about raising an investigation and the police. Samsung still don't give a toss. I've just called them, waited 15min in a queue, spoken to someone who doesn't speak english (not the agent's fault!) who just didn't have enough launguage to help me. Then I tried again, again 15min wait, agent then put me on hold for 10 min, then HUNG UP ON ME! Tried again, phone line cut me off after 15min before I even got to an agent. I am LIVID. GIVE ME MY £700 BACK YOU THIEVES!!!!!”

Helpful Report

Posted 3 years ago

“i ordered samsung fridge and the due date for delevery was on 20 aug 2021. But till today delevedy has not haopened. The samsung helpline is also unable to tell when the delevery will be made. I could have purchased through dealers who are making delevery on the next day itself”

Helpful Report

Posted 3 years ago

“No shops, no helpful customer service. Silly deals. Website and his app it is terrible slow. Avoid”

Helpful Report

Posted 3 years ago

“samsung galaxy note 8 review crop then screen shot gets abit blurry apart from that a supreme build keep up the good work [J7]”

Helpful Report

Posted 3 years ago

“Worst service I ever received, hours on the phone with no solution. Every person pushes me to someone else.”

Helpful Report

Posted 3 years ago

“Worst service I ever received, hours on the phone with no solution. Every person pushes me to someone else.”

Helpful Report

Posted 3 years ago

“There customer service is the worst and they don't give a danm about there customer that is all they needs to be said about that worthless company and there employes”

Helpful Report

Posted 3 years ago

“These appliances were advertised as black stainless steel and they are nothing more than BLACK SHRINK WRAPPED. Have had my fridge for 3 years and am embarrassed when company comes over. Recently purchased a high end dishwasher and chose a different brand. Unless Samsung chooses to find a "paint", replace the door or find other way to make this fridge look as advertised, I will no longer purchase Samsung products. And when I am at Lowes or HD, I make it a point to let their customers viewing refrigerators, know not to purchase a shrink wrap Samsung. Dozens have thanked me! Without an attempt at a resolve from Samsung, I will continue to spread the word.”

Helpful Report

Posted 3 years ago

“We bought all Samsung appliances including washer and dryer. Worst appliances ever. Within first month washer needed repair, door switch went out. Dishwasher always has OC or some kind of error code on it. No matter how you put your dishes in. Microwave went out in first 3 months with SE error code. Unplugged it for an hour still has error code so unplugged and left it for a month. Plugged it back in after a month it started working. Who knows. Stay away from these pieces of junk.”

Helpful Report

Posted 3 years ago

“live chat went dead, waited 15 minutes for a response, don't have time to be wasting”

Helpful Report

Posted 3 years ago

“I purchase a new galaxy S21+5G from Samsung and was told if I return my old Samsung Note 8 phone I would be given a $300 credit towards the new phone. I received my new phone and set it up and reset my old phone as instructed by Samsung and returned it in the same box that they sent me my new phone to Samsung with their shipping label thru Fedex. A week later I get an e-mail stating that the box they received was empty. I called them and told them it was not possible and told them exactly what the phone was wrapped in in the box. They said it was the wrapping I told them but NO phone. After looking into the matter further with the Fedex person at the store where I shipped it from she explained that the box showed a weight of .80 lbs and said if the box was empty as they claim the weight on the box would be much less than .80lbs. Now I am disputing the chargeback of $300. with my credit card company and Samsung has told my credit card company that I cancelled my order that's why the chargeback. Samsung is lying on 2 counts, one the box was empty and two I cancelled my order. Someone in their warehouse took my phone from the box because it was in perfect condition. Stay away from Samsung offers as they are dishonest.”

Helpful Report

Posted 3 years ago

“Samsung is a very waste product, I took the mobile 5 days, it stopped working after 5 days I went to deposit it in the service center, we got the mobile after 2 months, even after that the mobile is not working properly I told the company that My new phone is taken for 5 days, you get it replaced, the company says that you have to run it from there, so you are requested not to buy any Samsung product, I do not want that the way I have been disturbed, you people are also upset. Ho”

Helpful Report

Posted 3 years ago

Samsung is rated 1.2 based on 4,575 reviews