Samsung Reviews

Name: Samsung
Address: 1000, Hillswood Drive, Samsung House, Chertsey, Surrey
Rating: 1.24

1.2 Rating 4,575 Reviews

5 %

of reviewers recommend Samsung

Company Reviews

Questions

Metrics

1.2

Based on 4,575 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 31%
Accurate And Undamaged Orders	Greater than 53%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01932 455 000

Email:

info@samsung.com

Location:

1000, Hillswood Drive, Samsung House
Chertsey, Surrey
KT16 0PS

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William

Kate

"Getting my money back turned into a very frustrating and stressful experience for me recently. I felt powerless and overwhelmed, not knowing how to fix the problem. I kept trying different ways to get my money, but nothing seemed to work. It was frustrating not knowing if I would ever see that money again or if I was just wasting my time. I felt stuck, unsure of what to do next. It was a situation that caused a lot of anxiety because I had no clear idea about how to solve it on my own. Then, I heard about lilograce through some online reviews and recommendations. Out of curiosity, I decided to reach out to them for help. The moment I contacted their team, I was impressed by their quick response. They didn\u2019t keep me waiting for days or give vague answers. Instead, their customer support team replied within a short period and listened carefully to my problem. They showed a lot of patience as I explained what had happened and what I needed. It was clear they wanted to really understand my situation before offering a solution. What really stood out was how skilled and experienced they were in handling problems like mine. They quickly identified the reason behind the issue and explained to me exactly what needed to be done. Their instructions were clear and simple to follow. I appreciated how they broke down complex steps into easy-to-understand actions. At each step of the process, they kept me updated on their progress. I received regular notifications on what they were doing and how far along they were, which made me feel confident that my case was being handled properly. Their help made it possible for me to recover my money, something I thought might never happen. Thanks to their dedication and expertise, the issue was resolved smoothly. Their guidance and support turned what seemed like an impossible task into a manageable process. I didn\u2019t have to worry about confusing procedures or unanswered questions. Throughout the entire process, they made me feel like I was in good hands and that my problem was a priority for them. Overall, their assistance was nothing short of outstanding. They showed patience, professionalism, and real skill in fixing my problem. Thanks to lilograce, I was able to get my money back, something I thought I had lost forever. Their help made a stressful situation much easier to handle and gave me back a sense of control. Their prompt responses, clear instructions, and consistent updates made all the difference and turned a tough experience into a successful outcome."

474

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I bought a Galaxy Watch 3 about 3-4 months back. The HR stopped working and had to send it back in to SAMSUNG. No they are telling me I have to pay $200 plus to get it back/repaired. They are telling me that the motherboard got wet...i only wear it when i run. ???? Sounds like they have an issue with the seal on the watch. I would not recommend this product.”

Helpful Report

Posted 3 years ago

“They suck new 40 inch tv went bad in 2 months took 6 weeks to get my refund I can only use at samsung.com and it doesn't work 2 months into this and my tv still isn't replaced.”

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Posted 3 years ago

“Day nine with a broken washing machine that is eight months old. Begged for an engineer to be sent to me, but Samsung just want me to take a video and email it to them. Which I did. Then was told they don’t accept a .mov file extension. So I struggled to change the format, then I had to shrink the file as was too big to send. Which I did. Now I am sending the acceptable video in a working format only to be told the are not receiving it at their end. Even though the video is showing as sent in my sent email tab. So rang them again today this time I was asked how many seconds is that video??? They will only accept no more than 30 seconds. I really need a repairman to come snd fix the drum as it is not moving during any wash cycle. This is not a tech problem but a machine part fault. Samsung have all of the info needed to realise this. Now my issue still not solved is being pushed over to tech support so that they can ring me to discuss why they are not able to open the .mp4 video file that I can open on my iPhone and pc. At this rate I will be washing my clothes in the local river. I will never recommend Samsung to anyone after all of this stress.”

Helpful Report

Posted 3 years ago

“I bought the A32 5 g but no one told me that it doesn't zoom in to text material. It has this magnifying window instead which is a pain to use. What is the matter with all these stupid companies. Don't they know the expression, if it works, don't change it. I do a lot of research and I don't carry my glasses so I depend on that zoom to read my material. I guess it's time to leave samsung and try another company. Stupid change on their part. Also when I tried to contact them to give them feedback. It took me a long time on the computer to find this. Their customer service stinks.”

Helpful Report

Posted 3 years ago

“Bought a washer and dryer set with installation. My brother let them in since I was at work that day. They did not install anything and my washer now shakes violently and is scratch from going all over the basement because of the vigorous shaking. I called Samsung they said a repair tech would call me in 24-48 hours it’s been almost a week now I need to make time to call them again. It’s almost November and I purchased this in September. This is why I went directly to Samsung and I completely regrets my purchase.”

Helpful Report

Posted 3 years ago

“My daughter bought me a Samsung washer and dryer set. I’ve had it for less than six months and the dryer stopped working already. Called Samsung and set up service appointment. They came early, luckily my daughter was home and was able to let them in. I hurried home. He said it was the main board and had to order it. Two weeks later I came home early to be home for when they showed up, only to get a call from my husband saying they weren’t coming, they rescheduled for next week. When that guy came he checked my outlet without taking off the plate and said that I didn’t have enough voltage. I called and complained. Needless to say, it’s been over a month and I still have a broken dryer. Samsung needs the train their repairmen better and get better customer service, then maybe you wouldn’t have such angry customers.”

Helpful Report

Posted 3 years ago

“They don't even deserve 1 star. In less than a year, my Samsung TV started peeling on the edges, so they offered me a refund after giving me inconsistent instructions on what I needed to do (send back the TV, peel the label off, keep the TV, dump the TV, full refund, e-coupon only for Samsung.com, etc...). After the refund was finally approved, it's been 2 months and I still haven't received my simple emailed coupon to use to purchase a new TV. Every call (more than 10 calls at this point) tells the same scripted story that it's being reviewed and they won't provide me with more details, won't let me talk to anyone else, and won't give me specifics on when I'll get a simple refund. Many reps are rude and won't listen to what I have to say. Based on what I'm reading here in the reviews, it's common among all Samsung products. It's not worth the headache and I'll be moving on to a different brand from now on. Screw Samsung.”

Helpful Report

Posted 3 years ago

“worst customer service faulty product the slowest replay ever 4 months waiting for the refund Well done Samsung This story will be published all across the country australia they took the faulty washer machine been over 4 months still I didnt get the refund”

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Posted 3 years ago

“I purchased a Samsung refrigerator French door bottom freezer. Within three weeks the compressor went out. They’ve agreed to replace it but it took them two weeks to even get anyone to come out and look at the refrigerator first. I’m going on my fourth week without a refrigeratorI still haven’t heard from them when I can expect the delivery. I must’ve called customer service about 10 times and you get the same story from them That they are sorry for the inconvenience asked to talk to a manager and conveniently the managers already busy with another caller. I don’t know how long they think a person should go without a refrigerator I’m still having to make payments on it even though it doesn’t work. I’m happy that they’re willing to replace the refrigerator but I lost over $220 worth of groceries plus I had to go and buy a mini fridge just so I could keep the basics. I will never do business with this company again. I always had good luck with Samsung products before I don’t know what happened to this company but they are terrible. Would not recommend buying anything from them. I gave them one star because zero was not an option.”

Helpful Report

Posted 3 years ago

“Don't order ANYTHING off their site unless there is someone home every day allday. I contacted them because I live alone and wanted FedEx to hold my package for pick up. Samsung obviously doesn't need customers because he flat out refused, completely ignored that I told him I live alone and can't give up a full day waiting around. I told him to expect the package back and I'll never use the site again.”

Helpful Report

Posted 3 years ago

“What a waste of a star!! This company does not deserve a single star. I purchased a couple of laptops on Sep 19 and estimated delivery date for both order was Sep 28th. Fast forward a week and the charges were removed from bank account, the status on the order was delayed. And there were no emails or communication I received from Samsung. Then followed few days of constant calling and chats where every single agents insured me that they will send an email with new delivery date. For my second order, one even guaranteed a delivery before a certain day which was critical as the person receiving it was going to another country few days after that date and needed to take the laptop with him. Anyways that did not happen. Today its Oct 15th, almost a month from the purchase day and 17 days past the original delivery date and I have not yet received any of my orders. Customer service keeps saying the same scripted line about me and my orders being top priority and that they will send out an email with updated dates. Srivani, who is the supervisor of the customer order support could not provide an explanation as to why it was delayed or any estimation of new delivery date whether it would be this week, next week or next year. When I asked if I could talk to someone who may have these answers, he said there is no one and that he is the top level or final person in the customer order support chain. Samsung agents were extremely robotic, lacked any empathy, unprofessional and unhelpful and they keep repeating the same lines over and over again like bots. People buy laptops because they have the need to use it for personal, school and professional reasons. Sometimes delay happen but it should be up to the seller to keep the customer informed and timely updated instead of customer begging to the seller for updates and then never getting it. This has been the single most worst online shopping experience I have ever had. So disappointed with Samsung. I will never do online business with Samsung.”

Helpful Report

Posted 3 years ago

“Joke of a company no help faulty phone to be sent back and now need to wait 7-12 day chats and speaking to experts on live chat while at work to get stuff sorted replying and they take ages for one reply from them and because i never replied within 2 mins they cut the chat. Will never be using samsung again after years of having samsung phones watches earphones etc customer care is atrocious”

Helpful Report

Posted 3 years ago

“I purchased Samsung F42 mobile from Samsung online shop & received damaged condition. I registered complaint via Live chat then two days later by email. once I called customer service they told to share photo of chat history which is really irritating as live chat history was not available. Simply they said replacement not possible & forced to use damaged phone.... plz don't buy online shop products though you get any price advantage.”

Samsung 1 star review on 15th October 2021

Helpful Report

Posted 3 years ago

“I have a samsung washing machine ,I had given call to customer care to please visit my residence for repair PCB board so executive came to my place he said they will repair board but there is no guarantee it will work for long or days ,so I decided to put new board it cost me around Rs 5000 with charges of servicing with warranty of 3 months . After a month it started giving problem to me in between it started getting pause every 10 minutes .so I gave call to executive he told he will visit but he did not than I gave call to his service dealer in which he gave me receipt but they also are not answering the call so then decided to call samsung customer service center but till there is no one have visited my place , this is very very bad service I am experiencing from samsung ,I did not expected this from samsung ,I suggest to you please don't go for samsung product please think before going because my friend advice me good service but it is not”

Samsung 1 star review on 14th October 2021

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Posted 3 years ago

“Would give none purchased all new home appliances November 2020 was not delivered til January 2021 dishwasher started leaking end of July 2 technician later samsung refuses to exchange when they have my dishwasher in stock online”

Helpful Report

Posted 3 years ago

“I bought a Samsung ultra 21 it's the worse phone I start having screen issues I went to fix my phone they couldn't find anything in the report and wasted my 4 months I would never buy Samsung product again Never take Samsung's extended warranty for any product. They will start treating you like a third-class customer go for Apple atleast they resolve your problem.”

Helpful Report

Posted 3 years ago

“Overview Reviews About SamsungReviews 4,083 • Bad 1.3 www.samsung.com/uk Unclaimed Hasn’t verified additional company details yet See business transparency Write a review Reviews Excellent 6% Great 1% Average 2% Poor 3% Bad 88% Filter by: Rating English DD Dirk Dendauw 1 review GB 7 minutes ago Bought 2 Samsung televisions within 16… Bought 2 Samsung televisions within 16 months. First one broke down after 13 months, contacted Samsung, as a TV should last quite a bit longer certainly for the price I paid. All Samsung said, sorry, out of warranty but we will help you...here are the details from an authorised repairer. Result, repair not economical. So I purchased my next Samsung television, this one packed in after only 3 months. Screen faulty and after a month I was told that screen could not be replaced so was offered refund or alternative replacement...sorry Samsung, no more Samsung anymore for me.. I really believed Samsung offered top quality products,bought all your appliances but no longer... very disappointed. Never even had a reply to my complaint nor any empathy or apology. You try to manage a person with dementia for who the television is a unmissable and a priority.”

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Posted 3 years ago

“I purchased a tv. Samsung has done updates and deactived the features described as per manufacturer specs. IT does not do screen mirroring anymore. I have contacted them and sent a letter of demand as it’s Aus consumer law that is must be as described. They have replied with they are not prepared to offer a remedy. The customer service is terrible. I am having to take the matter further legally.”

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Posted 3 years ago

“I ordered 2 Samsung Galaxy S21 Ultras and everything was decent. The phone is basically a great camera and garbage phone. My review is not on the S21 so much as on this company. They have basically zero contact with you after purchase. No payment info was included with my purchase. No billing info of where to send payments. Zero...I was however able to contact them through Credit Karma when they put a collection account up and dropped my 800+ credit score. I would've expected maybe a PHONE CALL or EMAIL prior considering you had BOTH methods of contact but I am sure sending it to collections was easier than that. It will be my final Samsung purchase regardless as the phone on 5g is slower than my s7 was on 3g.”

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Posted 3 years ago

“I purchased a Samsung watch 4 classic, once opened the box, realized there is no charger, contacted customer service and because I have purchased it through best buy no one can help me !!! I have to drive back 2 h one-way in order to get reimbursed, which I will as I do not want to support this company anymore !!”

Helpful Report

Posted 3 years ago

Samsung is rated 1.2 based on 4,575 reviews