Samsung Reviews

Name: Samsung
Address: 1000, Hillswood Drive, Samsung House, Chertsey, Surrey
Rating: 1.26

1.3 Rating 4,626 Reviews

6 %

of reviewers recommend Samsung

Company Reviews

Questions

Metrics

1.3

Based on 4,626 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week

Visit Website

Phone:

01932 455 000

Email:

info@samsung.com

Location:

1000, Hillswood Drive, Samsung House
Chertsey, Surrey
KT16 0PS

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Samsung 5 star review on 21st August 2026

I Got Help From Martinsusan10032atgmail.com When I Was Deceived By Online Scam

Samsung 5 star review on 20th September 2025

Fletcher B Warren

Samsung 1 star review on 3rd September 2025

Zaib

482

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I had my S23 Ultra battery replace by Likewize Samsungs repair partners. I was told by Samsung that I would be getting my £85 back because my phone is still in warranty but they have lied. They will take your cash but they won't give you it back.”

Helpful Report

Posted 1 year ago

“I purchased a watch for my wife's birthday. She opened her gift 2 days after the 14 day return period to find that it was unsuitable due to size. The watch was not extracted from the packaging. I contacted customer support to try and swap the 44mm face for the 40mm face. I was met with an intractable returns policy. So after spending £264 on a watch, and exceeding the return period by 2 DAYS, Samsung would not accept a return, replace or refund, or in fact help in any way. I am, correction was, a loyal Samsung customer of over 20 years, and have around £10,000 of their equipment in my house. I can't believe that there was nothing we could do to remedy this honest mistake on my part. I understand they have a policy, but they are being put out in no way whatsoever by accepting the return. It was not even turned on. The customer support rep offered me a voucher for £20 as a remediation measure, which is an absolute insult given the money I've spent with them. 2 DAYS!!!! I'll never buy another Samsung product in my life.”

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Posted 1 year ago

“Repair guy was rude and hung up on me while I'm trying to get my Fold 6 repaired bc of a blackout issue that they swore they fixed from the previous Folds and tried to tell me that I damaged it!”

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Posted 1 year ago

“I purchased a '50 Crystal UHD in June 2024. The TV stopped working on May 15, 2025. TV is still under warranty. I contacted Samsung at 1-800-7267864 to schedule repairs. Having trouble with the technician that was supposed to come out today however he's stated he has to cancel. I'm now caught in the middle between the repair company and Samsung.”

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Posted 1 year ago

“Horrendous customer service! I have 3 tv's that do not work and I still do not have a resolution. This has been going on for 3 months. Early March 2025 and still going in May 2025!! They have been in my house 3 times and I have probably spent over 40 hours on this. They have the same issue but they see it as all different. 2 of the tv's are still under warranty. Not only is the time spent more than anyone should have to... but the cost of continuing to pay for streaming services that I am unable to enjoy. I will never buy a Samsung TV again! If they know it is their issue they should repair or refund quickly! I think they delay response and service so that we just give up and move on.”

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Posted 1 year ago

“I recently purchased a new Samsung fridge, but the installation team hasn't arrived yet. They promised to come today, but they haven't shown up. Now they're saying they'll come tomorrow. I'm facing a lot of inconvenience due to this delay.”

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Posted 1 year ago

“Very bad sarvice , not instalation”

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Posted 1 year ago

“Waited for 33 days of Samsung Oled 65 tv. But was told this model was discontinued. U don't take a customer that long. And received a called from Samsung customer service telling me .We are sorry. And will refund the cash. This is acceptable.”

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Posted 1 year ago

“The new android update, that was pushed out to my phone, caused my phone to continuously loop. I can enter my pin and it loops back. I have not had access for 2 weeks! I've called Samsung, gotten a run around, and was hung up on after waiting on hold, asking for a supervisor, and waiting more. Not having a phone is a safety concern. Not having access to my data, photos, videos, texts and contacts is extremely inconvenient and annoying. I refuse to spend $1200 for a new phone or spending money for a repair. The update caused my phone to be unusable which is unacceptable and unprofessional.”

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Posted 1 year ago

“Very bad service and feedback”

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Posted 1 year ago

“Have a Samsung 23+ and have absolutely loved it! BUT the phone received an update this morniing and I have been on the phone with TMobile and Samsung since 3:30 and it is now almost 9:00. I can't get the phone to show messages received but not answered - can't get the phone to show missed calls - and have two search bars on my home page. Not having a good time. I think we should have the option when they update .... The folks tried but they couldn't help.”

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Posted 1 year ago

“After many years of using used washing machines we finally purchased our first brand new washing machine from Lowe’s and unfortunately, we chose Samsung $599. Within two years will not run a load without becoming unbalanced after paying to replace the springs once they lasted less than two weeks only to repeat the same problem. After contacting Samsung, they informed us the cost would be $75 per new spring requiring four of them for a total cost of $300 before labor. Customer service warranty department unwilling or could care less to do anything. Apparently they don’t care about American customers so they have made it easy. We will never purchase another Samsung product in this house.”

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Posted 1 year ago

“Not a fan of your latest update!!! Will think about that when purchasing a new phone. Have always had Samsungs but this update may change that.”

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Posted 1 year ago

“Bought a jet 65 Samsung hoover from Argos-The battery deteriorated badly within a few months- complained to Samsung got nowhere- they woukdnt even recognise the Argos email receipt as being a valid document”

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Posted 1 year ago

“I regret ever purchasing an AC from Samsung Shop. This has been one of the most frustrating experiences I’ve had with any company. Failed Delivery: After placing my order, I was given a delivery date, but the product never arrived. No updates, no explanations—just complete radio silence. Horrible Customer Support: Trying to reach Samsung’s customer service was a nightmare. There's no phone support, no email support, and no web support to address concerns. It’s like they sold me the product and disappeared! Unacceptable Service: Even after multiple attempts to track my order, there was no proper response. It seems they are completely ignoring customers once they’ve made a sale. This level of service is unacceptable for a brand like Samsung. If you value your time, money, and sanity, avoid buying from Samsung Shop at all costs!”

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Posted 1 year ago

“Worst customer service. They outsource their repairs and keep opening and closing tickets when issues have not been resolved. Had two technicians come out (each time had to stay at home for 4 hours)!and many many calls with customer service without the issue which is under warranty being fixed. Its a really drawn out, bureaucratic process to get anything fixed which is extremely time consuming - wasted ao much time trying to get an ice maker repaired and don't feel like I've many any progress!!! The customer service agents don't seem to have any power to do anything so have yo defer to another team and you have to wait for their call. Very inefficient!”

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Posted 1 year ago

“Worst phone ever, horrible after updates. No way to adjust settings to be like it was. Going iPhone now.”

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Posted 1 year ago

“Non professional, agent hanged up without resorting my issue with the tumble dryer. Taking me back and forth to different contact number and saying something completely different. Even the manager (so told). Not satisfied at all 😡😠”

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Posted 1 year ago

“I wish I could give Samsung a negative 5, there service department is horrible products are dangerous. I bought a vacuum cleaner it had a short I had a electrical shock on my right hand while using it, I reached out to the service department they requested me to send it in for repair after a few weeks to a month it was returned with no repairs made.”

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Posted 1 year ago

“Fridge/freezer brought only 6 years ago, has stopped working,contacted Samsung, who said I need there engineers to diagnose, cost £144, it's out of warranty they said. Engineer diagnose compressor failure. Samsung say compressor has a 10year warranty, but not any other parts or.labour to go with it. Engineer then phones me.to say it's not worth getting fix, has this sort of fault will cost approximately£600 with a 80% chance of failure. This is a beautiful black Fridge freezer with water and ice despenser, that was not cheap and has only lasted 6 years, and all Samsung would offer was 20% discount if I brought another one, as if I would be that nuts, so upset and totally disappointed with Samsung and there after sales. Discussing behaviour and the poorest of service S Potter”

Helpful Report

Posted 1 year ago

Samsung is rated 1.3 based on 4,626 reviews