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Samsung Reviews

1.2 Rating 4,728 Reviews
5 %
of reviewers recommend Samsung
1.2
Based on 4,728 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Over A Month
On-time Delivery
Greater than 32%
Accurate And Undamaged Orders
Greater than 54%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.2 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
Read Samsung Reviews
Visit Website

Phone:

01932 455 000

Email:

info@samsung.com

Location:

1000, Hillswood Drive, Samsung House
Chertsey, Surrey
KT16 0PS

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Samsung 2 star review on 15th January 2026
Bassy Nathan
Samsung 5 star review on 6th December 2025
Riley Cooper
Samsung 1 star review on 8th October 2025
Mukhtar Attarwala
Samsung 1 star review on 20th September 2025
I Got Help From Martinsusan10032atgmail.com When I Was Deceived By Online Scam
Samsung 5 star review on 20th September 2025
Fletcher B Warren
Samsung 1 star review on 3rd September 2025
Zaib
Samsung 1 star review on 26th July 2025
Anonymous
481
Anonymous
Anonymous  // 01/01/2019
Poor customer service as 2 small broken parts on top rack broken, having to provide proof of ownership, new home, pictures of parts, video of broken parts, 3 times and today told again to provide home ownership papers as per lawyers sale contract which I feel is another issue of privacy and will not provide, have already provided new home warranty papers as proof of purchase with address and names. Very frustrating
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Posted 10 months ago
Samsung has a bad customer service; also they are dishonest with regard to promises. The icemaker in my Samsung refrigerator (bought in 2021) stopped working and upon digging I found out that it needed a replacement kit. I called Samsung and we had a text exchange and they promised to either find a repair person or cover the cost of repairs if they couldn't find such a person. Two days later, they texted and said they couldn't find a repair person in my area and so I'm on my own. I texted back to ask if I'm able to find a repair person would they cover the costs? They sent me an emphatic "no" as an answer. I reminded them that as a company, their word was supposed to be their bond; crickets after that. To me this is a sign of dishonesty and they are just not trustworthy. Therefore, if you're with Samsung's customer service take everything they say with a very large grain of salt.
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Posted 10 months ago
Samsung has terrible customer service. They were at fault sending me the wrong frame for my frame tv and refused to send the correct one. They wanted me to send the tv back and start again. Difficult to understand when they were at fault in the first place.
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Posted 10 months ago
TV Installation not come in booking time.very bad experiance.
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Posted 10 months ago
I bought the new Samsung AI clothes dryer, and it has been the WORST experience. I paid over $700 for this dryer, yet the clothes are not dry after using the AI function. The AI function is supposed to weigh the clothes and verify how damp the load is, then set a time to dry the clothes. Even with the drum half loaded, the clothes are not dry after using this function. This leads to damp and smelly clothes, requiring me to re-wash. Technicians have come to check the machine 4 times, and the best solution they can offer is “put each piece of clothing in piece by piece and monitor”. This is absurd. The machine is 4 months old, yet they are not willing to exchange it for a new one. After wasting countless hours talking to customer service and technicians, I have decided to just live with this, as they are a true waste of my time. I don’t want any of you to waste your money or time on this AI Samsung dryer.
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Posted 10 months ago
This place is a joke the repair centers will take your oem phone and do repairs with inferior parts.
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Posted 10 months ago
The first phone I received was glitchy and dropping connections. In the process of returning the phone and purchasing another there was no case available which was free due to the promotion. The representative told me I could keep my current case, which I asked him to make a note of and he said he did so as not to have issues over a free item. I then returned the phone with the air two Air Tags after I received my new Ultra with only two tags and no case due to its unavailability. The following business day I received an email stating the return could not be processed due to the missing silicone case. I promptly called customer service to resolve this ridiculous issue over a free item with a stated price of $7.50 before being free with the promotional credit for purchasing a $1,500 phone. After an hour on the phone banging my head against the wall they refused to budge on letting me keep the case and processing my return without it, even after seeing my new phone was shipped out under the same promotional terms without a case. There was no note as I had requested of the previous customer service rep stating I could keep the case, as I had feared due to his statement that "it was free", and he didn't think it would be a big deal, which I had a strong feeling otherwise, therefore I asked him to make a note of it. I don't want an empty apology, I want the situation to be made right. As a spokesperson for a company, I expect that company to honor what their employees state. It can easily be verified since calls are stated to be "Monitored for Customer Quality". I am disgusted that after purchasing 5 Ultras in the last three years I'm being treated this over a $29 top retail silicone case that is supposed to be black but is actually blue. This is the last Samsung item I will EVER purchase. That includes washers, dryers, televisions, computers, phones, tags, hardrives, and any other items I would have considered purchasing. Unlike Samsung, I honor my word. When your customer service is that ATROCIOUS, the quality of the product is irrelevant.
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Posted 10 months ago
Purchased a brand new TV. Initially, the screen kept on going out. A piece of insulation between the board, and the screen was defective. A new screen is placed at that time. Now I have a pixel that is defective on the screen. I’ve had this TV for three months and Samsung has had to come to the house to fix it at least four times. Horrible customer service and horrible quality of products. I will never buy another Samsung ever again.
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Posted 10 months ago
I have a Samsung laptop which I love. I wanted to buy another. I went to Samsung.com to make the purchase. Their system needed to verify my email address. Over three days they sent me 10 different verification pin numbers, none of which worked in their system. It took three days because their system kept shutting me out because I was "asking for too many pin numbers." Their chatbot is not set up to handle ordering problems, and there is no means on Samsung.com to talk with a human being. Utterly f**king useless.
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Posted 10 months ago
Beware of the trade in scam. They charge you claiming you sent the wrong device.
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Posted 10 months ago
Terrible communication, told parts not available, ño help in finding the replacement ice depressor.
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Posted 10 months ago
Absolutely the worst customer service that I have ever encountered.
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Posted 10 months ago
They have the worst customer service! I bought a dishwasher from Homedepot online. One small part, the connector nut, is missing in the package. I contacted Samsung Canada on the day of receiving the dishwasher, provided purchasing receipt and delivery receipt I got from Homedepot. They still refused to correct their mistake and send the missing part to me. It’s really hard to deal with their people, they just use all kinds of excuses to refuse to provide service.
Samsung 1 star review on 24th February 2025
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Posted 10 months ago
If I could give a negative 5 I would. The biggest piles of trash phones. The worse customer service. DO NOT BUY!!¡
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Posted 10 months ago
Please don't buy samsung mobile 1 year 1 month mother board failure display blank
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Posted 10 months ago
Horrible, yelling at me, inturpting.
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Posted 10 months ago
I transferred over to dealer support and waited over 2 hours on the line just to he told they weren’t working that’s day. I would’ve appreciated it if I was informed about that before wasting 2 hours of my day.
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Posted 10 months ago
After years of being a loyal costumer, samsung disappoints again. After numerous orders from the legit website , I recived an email stating we'll get a free pair of ear buds as a gift due to my previous order. I've got in touch with support as the free item didn't arrive after a month of waiting for it, but apparently the offer started thr day after my purchase, but in the email it never started we'll get them just if I oreded them in a specific periid time. Very disappointing .
Samsung 1 star review on 16th February 2025
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Posted 10 months ago
Samsung TV cust. service. Never have I been spoken to with more condescension as I had today with cust support. Nasty tone. Tried to convince me that it was cable comp I had to contact. It was not. No apologies from person when I proved I was correct.
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Posted 10 months ago
Bought a dryer in November of 2024.. Didn't work upon arrival. 3 months later, still not fixed and I have spent countless hours being given the run around.. The Customer Service department is a joke.. they just pass the buck every time you call to check on your repair status.. Will NEVER buy another product from them.. If I could give zero stars, I would..
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Posted 11 months ago
Samsung is rated 1.2 based on 4,728 reviews