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Samsung Reviews

1.2 Rating 4,625 Reviews
5 %
of reviewers recommend Samsung
1.2
Based on 4,625 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Over A Month
On-time Delivery
Greater than 31%
Accurate And Undamaged Orders
Greater than 53%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.2 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
Read Samsung Reviews
Visit Website

Phone:

01932 455 000

Email:

info@samsung.com

Location:

1000, Hillswood Drive, Samsung House
Chertsey, Surrey
KT16 0PS

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Samsung 5 star review on 25th August 2025
Chandler
Samsung 1 star review on 26th July 2025
Anonymous
Samsung 1 star review on 12th June 2025
William
Samsung 1 star review on 1st June 2025
Kate
Samsung 5 star review on 24th May 2025
Kf799345
Samsung 5 star review on 22nd May 2025
Donald C Smith
Samsung 1 star review on 17th May 2025
Sudheer Saini
476
Anonymous
Anonymous  // 01/01/2019
Nothing but a bait and switch company. I have been a Samsung phone customer since the Note 4 (currently have the S22 Ultra), and a fridge. I got a birthday $25 E-certificate in my email, went to use it on something for $18. Put in the code, and it wouldn't work. After 2 hours chatting with them, I was told I need to spend $60 in order to use it (nothing stating such in my email). So they escalated it to a team who would get back to me in 24 hours. 24 hours later, I got an email that was for 70% off samsung.com. I went to purchase a new TV from them (now willing to give them $500 after the 70% off coupon), only to go to checkout, and see I have fell for the bait and switch again. I chat in again, 30 minutes later, the Cedric said he couldn't help because the coupon was only for cell phone and cell phone accessories (which again, nothing stating such in the email, even in the small print), and to call them. So I did... 1 hour and 10 minutes later, the person told me that it was only for cell phone and cell phone accessories, and then hung up on me. So I called back the next morning, and spoke with Blight. I explained everything above, he tried to create a cart on his end, and placed me on hold while he did that. Next thing I know, Kathrine in National Promotions is answering the phone and I have to explain everything again. She couldn't help me. So she transferred me to Lachelle in ecommerce, and at this point, I just ask for a supervisor. So Lachelle got me to Adrian. I explained everything (again...). He said he couldn't do anything and there wasn't anyone else to escalate things to. So, save yourself the run around and all the bait and switch things they are doing. I loved my phones but I know there are other phones out there and much cheaper at that. Do get ANYTHING Samsung because they honestly don't care about anything but the money, not the quality of care or customer service. 0 STARS!!!
Samsung 1 star review on 23rd November 2022 Samsung 1 star review on 23rd November 2022 Samsung 1 star review on 23rd November 2022 Samsung 1 star review on 23rd November 2022
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Posted 2 years ago
Worst company i have ever dealt with. I have issues with my phone so they want me to send it in to repair but stay without a phone for the time it's being fixed. I have never seen a company that just doesn't care about it's customers like that.
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Posted 2 years ago
Very poor service. I bought the washing machine long time back but no-one came for the installation
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Posted 2 years ago
The customer service was horrible I call Samsung because the back of my phone melted where the speaker is its under warranty but I would have to send my phone to them they would check it out all the while I was going to be without a phone because they would not send out a phone I could use while there working on mine and I would have to pay for a phone bill when I didn't have a phone
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Posted 2 years ago
If I could give a half star I would have. We have bought Samsung products for everything phones, washer, dryer, dishwasher, stove and fridge. This review is for the fridge it's absolute garbage it constantly freezes up and stops working we work hard for our money and this was completely wasted money up to this point we were very happy with our Samsung products but now thinking of making a switch as this was such a disaster. Please do yourselves a favor and don't waste your money on a Samsung fridge.
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Posted 2 years ago
Worst Experience ever, received a broken tv and then they wanted me to wait a month to get it fixed or returned before I would get money back. Never buy direct from Samsung. Terrible Terrible Terrible
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Posted 2 years ago
I Purchased a Ultra HD 43" TV from the Shop of Roorkee City , but there is a problem in the product. The problem is the vision , I am not able to see the picture in the same quality from the 30 Degree angle . i have complaint many times in the customer care, on 9th an engineer visit and satisified with the problem but your company is not responding well. my latest complained number is 4359766096. Please help me to get my money refund. Your product is not good , sorry to say that. Also you can check the videos and pictures available in the WhatsApp chat and in the engineers report . If your company has this type of attitude then how will you survive in the market? even local products are providing good quality and support. They are not refunding any amount , this is a fake company. if your want more review ,My Mobile number is +919012981298
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Posted 2 years ago
Even 0 is the option I would be happy to give 0 or negative. Not standing to their own gives offers.
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Posted 2 years ago
Samsung Reference: 4354752758 I am lost for words with the way Samsung had behaved towards my case of a faulty product and refund processing. It's been 3 months since I filled out the required documents after the technician had physically inspected and confirmed the faulty product. Until now I haven't seen any progress except that I am being told it will happen, not sure when. I am not sure whether the TV will be picked up or not but they are holding my money ($1500) for months now. This is utterly ridiculous and disrespectful behaviour towards a consumer. I am vexed of chasing these guys, every time i send an email to bg.voc@samsung.com. I get a new case manager responding that it has been escalated. I just don't understand why I cant the same case manager follow up until resolution. This shows how sick there processes are
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Posted 2 years ago
I was a big Samsung fan and have many of their products but will never buy Samsung again. Had an issue with my new phone purchased directly from them just 6 months down the line due to a faulty product. They have been lying to me through their support agents both on chat and on the phone. A month later, I still don't have a phone and received ZERO communication from them. Not a single email or call. I will never buy another Samsung phone again. GARBAGE service!
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Posted 2 years ago
Your warranty is the worst. 8 hrs of runaround on the phone. I will never buy samshit products again.
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Posted 2 years ago
NEVER EVER BUY FROM SAMSUNG.COM. THEY ARE THE WORST AT DELIVERY AND CUSTOMER SUPPORT. I had ordered the latest model of Samsung Bespoke refrigerator from Samsung.com on 26th September 2022 which was scheduled to get delivered on 21st Oct. Which with no notification got rescheduled to 31st Oct. Again, with no notification got rescheduled to 16th Nov(today). When we tried to follow up with Samsung and their delivery parter XPO, they said it will get delivered today without any doubt. But, yet again the delivery was rescheduled without any notification. And when we tracked the delivery online, the status said delivered. On talking with XPO customer service, we only heard a "Sorry" and that we don't know what happened. On talking with Samsung customer service we heard another "Sorry" and they connected us back to XPO to whom we had already spoken. We have been without a refrigerator since 2 months with just a word "Sorry" from people we are never going to talk with ever again. We have found no solution from either party and they do nothing about our frustration. For a customer in need of the product, a sorry from this careless company is not at all helpful.
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Posted 2 years ago
Samsung has been taking me on a ride since 8 months now. I had purchased a Samsung S21 device 8 months back and they had a promotion to get a free gift and the option was Samsung buds2. All got approved to be shipped and I never ever got it. There were numerous emails and numerous calls everytime I have been asked to be rest assured as they will escalate the matter but I am really not sure if they did anything. Its all a lie. At the end they say oh we closed the incident and the resolution is we initiated a refund but you wont get it because this was part of a promotion. This is a ridiculous outcome. So basically the moment you happen to have a problem with an order just have no hopes for it to get resolved as either they are a scam to not fullfill their promise or they have hired incompetent staff who cant do their job. I am never going to buy any more Samsung gadgets in my entire life as I cant take this level of torture by someone.
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Posted 2 years ago
Terrible. We purchased a washing machine in April of 2022. It broke on 10/3/22. I waited until 10/28/22 for a service technician. It was deemed unrepairable on 10/28/22. I was told that I would be contacted regarding the delivery of a new unit. It is now 11/16/22. I have spent HOURS on the phone. We have 6 people in our home. My husband and I work evenings and weekends. STILL NO WASHING MACHINE OR INFORMATION. NOT ACCEPATBLE!!!
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Posted 2 years ago
Bad customer service and support. My phone broke twice. The last time it took them more than a month to get the phone back. Samsung products that were flagship for other company is no more. It they delivering bad product quality. In any case, I am out I never going to buy a Samsung product anymore. As the high price, you put in. It does not get you an equivalent quality. when you talk to them they use the strategy to ware you until you give up.
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Posted 2 years ago
I purchased a tablet online either from Amazon or my phone company website. A software update occurred and has caused my tablet to malfunction. Samsung is refusing to repair the tablet (on their dime) because they claim it wasn’t made in the USA. So now…I have a newer tablet I can’t use.
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Posted 2 years ago
I bought a Samsung tabS7 fe a few months ago, and have had problems with it from the beginning. I've spoken to literally dozens of people at Samsung, and nobody could help me troubleshoot the issue. I've sent it back to them several times, and they return it in the same condition. It's obviously defective, and needs to be replaced, but they absolutely refuse to. I would never buy another Samsung product, and I highly encourage others not to either.
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Posted 2 years ago
I wouldn't even give them one star after dealing with them. So I bought a brand new s22+ in February 2022 paid it off. Loved the phone until they did a software update oct 27th 2022 which is making my phone not receive calls text voicemail and my security cameras app. Been on the phone with Verizon then in the store then called Samsung they told me to drive 2 hours to a ubreakifix store figure out what is wrong I walk in and they say they can't fix it call Samsung so I call Samsung on my 2 hour trip back. They said mail your phone in and we can fix it I said ok that's fine I'll need a loaner phone because of my work I'm on call 24/7 365 plus run 2 businesses so my phone is needed daily. They said we don't offer loaner phone you will have to go buy a New phone and use it while we work on yours. Are you kidding me right now. You don't loan phones out but yet your a phone company that makes them. I have been a loyal Samsung customer for years. This is absolutely ridiculous to treat your customers this way.
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Posted 2 years ago
My order was canceled next day ...without notice and took me one hour with a representative to make another one. BAD EXPERIENCE!!!!
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Posted 2 years ago
I still haven’t received the product aster waiting for 3 months of waiting. While I did like the product when I was in the store, their customer service is horrendous. Just a bunch of promises to deliver the product which doesn’t happen. I took off today from work after they told me we were finally getting a delivery. Needless today I took off for nothing because they sent me a text THIS MORNING at 11:22AM that the order is confirmed for tomorrow. Meanwhile they had already confirmed on Friday at 2:46 PM that it would be today. I’ve called a few times and all I have gotten is a generic answer and no real reason what’s going on which is all I want to know and for them not to confirm a delivery only to cancel it or reschedule it without my knowledge. This has been the on going battle for the last three months which is ridiculous. Please be very weary when purchasing, while I do love their products but this is beyond an inconvenience.
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Posted 2 years ago
Samsung is rated 1.2 based on 4,625 reviews