Samsung Reviews

Name: Samsung
Address: 1000, Hillswood Drive, Samsung House, Chertsey, Surrey
Rating: 1.26

1.3 Rating 4,614 Reviews

6 %

of reviewers recommend Samsung

Company Reviews

Questions

Metrics

1.3

Based on 4,614 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week

Visit Website

Phone:

01932 455 000

Email:

info@samsung.com

Location:

1000, Hillswood Drive, Samsung House
Chertsey, Surrey
KT16 0PS

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Samsung 5 star review on 21st August 2026

I Got Help From Martinsusan10032atgmail.com When I Was Deceived By Online Scam

Samsung 5 star review on 20th September 2025

Fletcher B Warren

Samsung 1 star review on 3rd September 2025

Zaib

482

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was an arrogant customer on my last review. I didn't realize how much I abuse my Phone. And broke the hell out of it. Yes Apple is Single Simple and easy to use and great service... I have to say if u see the condition of my phone and how still works like a 🐉🐲🀄🐉 I salute 👏the Entire Organization and the entire Family of Mr. & Mrs. SAMSUNG FOR PUSHING THE LIMITATIONS OF HUMAN MIND TO SPACE ZOOM. I WAS NOT CLEVER THAT MUCH TO NOTICE...I AM HUMBLED...I BOW TO YOU TODAY AS LEADERS OF TECH. I WILL ORDER A NEW MODEL AND ALSO USE APPLE TO BREAKING POINT. MANY KINGS AND QUEENS ARE BETTER THAN ONE. I AM UR STUDENT TODAY. JUST ON THE SERVICE SIDE PLEASE DO SOMETHING...I BET U LOSE UR CLIENTS FOR SERVICE...CLIENTS RELATIONS SIDE...PUT UR FORCE THERE...AND PLEASE TAKE A BREAK. SLOW DOWN THE PROCESS FOR UR OWN MENTAL HEALTH. WE ALREADY WON EVERYTHING. PLEASE ENJOY UR SELF ONCE A WEAK. ONE DAY EMPLOYEE AND BOSS DAY TO TALK AS FRIENDS. CHILL OUT. U R LIKE ME. I AM U. U R Me. But I value U more. I just got lucky maybe doing what I do. I know now you are not competing against Competitors. U are competing against ur self to be faster, better, higher, jump run swim kick double flip...all same time. U are Master of All Masters. I lay my king down to you. I love to die for you. Please please slow down little by little we did conquer the universe with love of technology and Energy and life. Time to Enjoy My BIG FAMILY Samsung...King V Cobra 6.6.6.6 is on ur side as we are on all sides that value above and beyond. I am ur servant, ur butter butler, ur AI and I.T. & master of my own master. I am also a slave to myself. All layers in layers. Today is your week to love ur self as i have always love you by talking smack as usual. Normal human condition of never being satisfied. Great minds. But The Mind is no good when it'd firing all Cylinders for years that we can't count yet. Thursday is UR Day to be horned. Which u were always honored amongst the 0.01 % elite force of galaxy. Tomorow we work for you. Please Enjoy Your Family. As I think of you 010010111100110001010010 HIGHEST HONORS 🎖IN HONORS HIGHEST...Thursday March 4th UR MY GOD×E=MC2 toolll THE highest order For you to be a part of this team 💙❤😀♥🙌😊💙❤😀♥🙌😊💙❤😀♥🙌😊💙❤😀♥🙌😊💙❤😀♥🙌😊💙❤😀♥🙌😊💙❤😀♥🙌😊💙❤😀♥🙌😊💙❤😀♥🙌😊💙❤😀♥🙌😊💙❤😀♥🙌😊”

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Posted 5 years ago

“Am I the only one who is highly disappointed by the new update. So many simple things are changed and I feel like I'm having an iPhone ?! What is happening with Samsung uniqueness ?!? If I wanted an iPhone I wouldn't buy Samsung. On top of everything the smartest decision to remove their unique devices as Note. Samsung what is happening. Are you gonna be a boring apple cousin ?!!?! ”

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Posted 5 years ago

“I purchased a Samsung range supposed to be stainless steel but it’s peeling now, I was told it may have a color coding that peels 😡”

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Posted 5 years ago

“We bought the high end Samsung Tuscany kitchen suite through Home Depot. It took several months before we received our fridge but understand due to Covid circumstances. The delivery drivers noticed a 2 1/2 in. dent in the front of it while unpackaging. We reached out to Samsung customer service and they offered us a partial reimbursement for the fridge if we choose to keep it. I explained to the rep that I did not want credit or a gift card. He explained the gift card is the type that you can take to your bank and pull off cash from. Waited a couple months and finally received it only the bank said you cannot get cash from this type of card. I reached out to customer service. They kept putting me on hold. Spent an hour on the phone with them. Long story short one of the supervisors, employee # 3784487, basically told me that because I received the gift card (that has not been spent) they will no longer be able to exchange my fridge out for a new one (which is what I paid for) and could do nothing else for me. She refused to give me her Supervisors info. Said she reports to the corporate office but refused to say to whom she reports to there. I will be elevating this to corporate but Buyer Beware!!! They are dishonest and do not even try to correct their errors.”

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Posted 5 years ago

“I have been a Samsung customer for a long time. I only buy Samsung products. But I had the worst experience with their customer service. I ordered the Galaxy S21 Ultra on the Samsung website and when I received the package the phone was not in the case. I called FedEx and Samsung right after I opened the package. I provided Samsung pictures of the package, the case numbers for FedEx. I was told they were going to refund me, but then changed their mind and said that I need to send them a police report before refunding me. So, I gave them the case # of my Sheriff's report. The thing I don't get is why they need all this information when they have insurance on the package. The girl that I was dealing with was rude and unhelpful. I spent a lot of money on a phone that I did not get. Who knows if I will get my refund even if I do provide the Sheriff's report. I'm sure they will need something else or my time frame will be up. This is frustrating and disappointing. Even the Sheriff I talked to was surprised that they needed his report. This experience has definitely shaken my loyalty to Samsung. I am considering buying other products going forward because of the way they handled this situation and their customer service.”

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Posted 5 years ago

“Purchased a Samsung dishwasher From Best Buy after doing kitchen renovations and after taking a dishwasher out of the Box it was damaged from the factory, Samsung sent someone to look at it and they said it was damaged beyond repair. but upon samsung investigation they find that they are not responsible for the damaged product. And they will not replace it. Very poor customer service I give them no stars.”

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Posted 5 years ago

“The program is hidden from the employees, so they don't know that they are being monitored. Soft has good features (screenshots, clipboard monitoring, keystrokes control and many others). I rate it 4 stars as it is a paid program.”

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Posted 5 years ago

“We been Samsung for years. We are very disappointed the last a few appliances. We thought maybe we got unlucky with one appliance, but no. We continuing using different appliances with Sumsung. From washer, dryer, tv, microwave, etc...Less than a year old being used. One by one they gave us problems. Sumsung, send technicians to take a look and trying to fix the problems, but they are never being fix. And they recommend what should do or not to do. (We did). It is just a headache for try to call over and over the Sumsung’s customer service and on the phone for a long time. Also deal with technicians coming. We want the products to be dependable. Not to wasting time deal over the phone and technicians.”

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Posted 5 years ago

“The worst appliances.. Fridge bad Dishwasher bad Microwave very bad Washer and dryer the worst All their appliances start having problems after two years or less”

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Posted 5 years ago

“People be very careful SAMSUNG DIRECT stealing money from bank accounts!!! Those thieves stole £429 from my personal bank account and never sent the item I have ordered!!! PLEASE BE AWARE EVERYONE OF THIS!!! AVOID AS HELL!!!”

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Posted 5 years ago

“If I could rate a zero I would. What a f**cking headache. Ordered a to-good-to-be-true washer and gas dryer in November, which didn’t attempt to be delivered until Febuary 23rd. We paid for gas install and haul away. At the time of delivery, the guys informed us they could not take our appliances because the gas dryer was still hooked up and they were not licensed to uninstall/install gas. So, they took our new appliances away and we received a 2nd delivery date for 6 days later. 24hrs prior to our NEW delivery date, they NOW informed us we had to reach out to this 3rd party to schedule an uninstall/install for our old dryer and new dryer date, which we were told in the beginning our driver WAS going to be able to uninstall and install our dryers. Long story short, We paid for install and delivery, assuming it was going to be installed and hauled away the same day, but nope. They didn’t have a driver available that also uninstalls/installs gas so, they WERE going to just drop off the new appliances (mind you, we do not live in a big home, so no room for a new washer and dryer to just hang out in our kitchen and for it not to be in the way). We could not even schedule a gas guy to come out until the appliances were actually delivered..which we, then, would not have even gotten a call back for 24-48hours to schedule, then WHO KNOWS when someone would come out to disconnect our old one and connect our new one. And then the problem would have been that the gas guy wouldn’t have been able to help us move the old appliances and stack the new ones, but wait, remember? WE PAID FOR HAUL AWAY!! So when is Samsung’s 3rd party company going to come back out and pick up our old appliances?!?! Just an absolute chaotic mess of a headache. I will never order from the Samsung website for ANYTHING. Ever. And I really advise you to order from a store directly. Go in, talk to an associate, GIVE THEM THE SALE, and make sure you get the specifics about the delivery and install. I need a glass of wine in search of my new washer/dryer set. Cheers folks.”

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Posted 5 years ago

“Samsung, in my 20 years of owning a phone I've only used samsung and loved it but whatever yall are doing now just ain't working. The feature when you're typing and you get 3 letters into the word and then it will show what word you think its typing at the top, I cant remember the name of it but that needs to be fixed. For example I'll go to spell a word like 'school ' and type 'sc' then I see at the top of keyboard that it has the word 'school' there so i click it and instead of it filling in the word for me it asks me if i would like to delete the word school from my dictionary. What in the hell sort of feature is that? Its beyond annoying. Next, does anyone even use Bixby? Either get rid of it all together or atleast have the option as to whether or not you want to use it. It's so frustrating to be doing something holding your phone and then suddenly "HI, IM BIXBY' as it takes you to an entire different page.. Operating the camera can be super frustrating as well. Another thing is the words that it DOES fill in for you are ridiculous. I'll be trying to type a word that starts with the letter A and probably 60% of the time without permission it auto texts 'AAAAWWWW' This all sounds like small stuff but for someone like me who uses their phone all day long for works it is a real pain in the ass and now I'm for sure switching to a google phone for my next one”

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Posted 5 years ago

“Tried ordering a replacement water filter online, but as soon as I hit the subscribe/purchase option, the screen just sits in an endless loading state. Tried the online chat option to figure it out, and I was given a number to call. Called said number and ended up at the wrong department (my bad, hit the wrong buttons). Gentleman who answered was polite, said he would transfer me to the correct department. I sat on hold for 45 minutes, and then the next guy who answered SAID THE EXACT SAME THING and put me back on hold. No thanks. Hopefully Lowes sells the product in store.”

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Posted 5 years ago

“This is my worst customer experience since Covid and that's saying a lot. I ordered my phone, got an order ID, and waited the 24-48 hrs they said it would take to get a followup email. No email, so I chatted with four customer service agents over 1 week and they all said my ticket was escalated but didn't know the status of my order. The worst part is I can't cancel my order cause it hasn't been processed even though I have an order ID. No wonder Samsung gets such horrible reviews”

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Posted 5 years ago

“I'm tired of waiting so long for my order they say they will send it to me one day and nothing arrives so I'm disappointed waiting more than 40 days I don't receive my order”

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Posted 5 years ago

“Bought a new dishwasher directly from samsung. Product is amazing but 4th party installers were the most unprofessional people I've ever had in my house. They made me feel like I was being robbed for cash when they kept demanding it and said they will follow me yo the store for it. The cash was for the extra work needed to finish install. When I refused to give them cash and said have samsung give me an invoice they started getting disrespectful and confrontational. This made me kick them out of my house and I then realize the level of screening that samsung does is non existent sending people like this into your home. After they left I then realized I had a error code on my dishwasher and it leanes out of its pocket when you open the door making the install just as bad as their customer service. If samsung could hire reputable installers I would give them 5 stars but based on this experience I had is why I only give 2. I am a big fan of their products from tvs to washing machines, fridges and now dishwashers. Please samsung do something to make sure your customers have a pleasant experience when they let strangers into their homes. Letting people into your home is a big deal to me and it should be to your company also.”

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Posted 5 years ago

“The worst customer service I have ever experienced in my life. It really has been a joke. 6 phone call over the course of 25 days and approx 8 hours worth of phone calls. They will not escalate customer concerns beyond front line customer service reps- which is fine- but it’s not fine when there is zero resolution or accommodation offered. The worst customer experience you will encounter. Buyers beware.”

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Posted 5 years ago

“I bought the S21+ Ultra. Feature wise it is amazing. The camera is clear when you take pictures and it runs extremely smoothly when playing games or doing anything with the screen. Durability wise though it is a waste. It boasts the gorilla glass but I suspect it is based off a gorilla that was born with a birth defect that makes the smallest fall kill it. I have a wallet case on my phone and had a light screen protector on it. it fell from waist height onto some ice and now the screen is destroyed on top of that I can no longer access the internet and data. If you buy the S21 Ultra get a really good screen protector. Also when you call customer service the people are somewhat difficult to understand and aren't helpful. The screen cracking is not under warranty.”

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Posted 5 years ago

“Very good phones fow low price. (:”

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Posted 5 years ago

“I returned my new samsung galaxy s21 ultra for a replacement because their cover with s pen was scratching the screen (beware of the cover with front flap) they were very good at arranging a collextion however when i chased them about the return they said they had it but the same color was out of stock so i asked what colours they had, that was 10 days ago, the next email i recieved from them was providing me with a return label to return the phone WHICH ID ALREADY RETURNED and theyve ignored all my emails since. Everytime i call after i finish work it says they are closed. The one time i did get through to an agent he said he would take a look st my account and then he cut the call on me and i was being very patient and polite even though this situation is causing me real stress as ive spent so much money on that phone and nearly 2 weeks without a phone or any sort of customer service”

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Posted 5 years ago

Samsung is rated 1.3 based on 4,614 reviews