Samsung Reviews

Name: Samsung
Address: 1000, Hillswood Drive, Samsung House, Chertsey, Surrey
Rating: 1.26

1.3 Rating 4,627 Reviews

6 %

of reviewers recommend Samsung

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Metrics

1.3

Based on 4,627 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week

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Phone:

01932 455 000

Email:

info@samsung.com

Location:

1000, Hillswood Drive, Samsung House
Chertsey, Surrey
KT16 0PS

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Samsung 5 star review on 21st August 2026

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Samsung 1 star review on 3rd September 2025

Zaib

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My stove wasn't even a year old know broke letters fell off and heat from over discolored my stainless steel kept sending in proof of purchase 4 times always someone says their sending parts now I get a call it's out of warranty my whole house is samsung but any thing else I buy will be a different company Not worth the aggravation. Don't buy there products if you need help you get the runaround Lolita”

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Posted 5 years ago

“Where do I start? We purchased a new Home Audio system through Samsung directly on Black Friday of 2019. It wasn't working right over the summer of 2020 and we thought it was an issue with the optic cable. Finally got around to getting a new optic cable and connected it to find that the issue was the same and since I was next to the unit, I could hear that it sounded like it was rebooting over and over. I googled it and found that this was an issue that happened over the summer to MANY customers worldwide and the option to hard reset is not available so it has to be sent in to be fixed. I called to have it fixed and asked that it be free of charge since the issue is at no fault of my own and was told a ticket would be created. I contact the Techeim Inc where the person I spoke with said she needed to speak to a manager and put me on hold. The call was disconnected. I received 3 phone calls back but she pretended she was unable to hear me each time. I called back and spoke to ANOTHER representative who advised our unit was from 2015 and was way out of warranty. I then questioned him as to why we received a 2015 product when the item was purchased in 2019 which he was unable to answer. We are what we would consider loyal Samsung customers...appliances, phones, watches, TVs, home audio systems (2 of them) and we get the runaround on a service repair that is a Samsung software issue and will never purchase another Samsung product again.”

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Posted 5 years ago

“One star is giving them too much credit. Their "Processes" and appalling customer service is unacceptable. Had issues with a month-old dishwasher. They claim they couldn't find a repair person within 100 miles radius. Therefore, they would refund me. First I was told as soon as I text them the pictures of the refund agreement, I could have a direct deposit (secure) set up so payment would be received in 1-2 days. After I sent the paperwork, the story then became a mailed check - that wouldn't be processed for 14-21 days. So now I have NO dishwasher and now have to wait another month for the check to arrive and then use my time to find and buy another dishwasher .... and let's not forget that I will also have to pay to have this one recycled. *Please note - hand washing dishes isn't the end of the world. It's the PRINCIPLE of Samsung giving no regard or taking into consideration their CUSTOMERS' time and value. I will NEVER EVER buy another Samsung product again. Never!”

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Posted 5 years ago

“I bought a galaxy s21 plus straight from the company .The speaker phone didn't work right from the get go . They made me go back to my old phone and send the new one back so they can refund my order and if I chose to I can rebuy the phone. THEY DON'T STAND BY THERE PRODUCT”

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Posted 5 years ago

“Horrible experience. Ordered Note20 Ultra 5G 512GB phone. Received it and phone had blue pixel line across screen. Called and they offered to replace but I would have to return phone and wait until they received it then they would ship replacement phone. Or, I could cancel order, would get refunded and they would ship new phone with new order. Opted for choice 2, got new phone and returned faulty one. A few months later I realized my memory on new phone was 128GB, not 512GB I originally ordered. I called to see how I get the correct phone and got the run around, it was too much time passed for price match, so I'm stuck with smaller memory phone even though I paid for bigger memory. What a rip off!!!”

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Posted 5 years ago

“Absolute worst customer service. Never ever buy any Samsung washers. Bought first on. Within a year, the washer was shaking and vibrating so bad it was moving 4 inches across the floor eveytime. You have to spend hours and hours on hold with customer service. It took 4 phone calls before they would even let me talk to someone to send a proper repair man out to look at it. Let me say the washer was always level, and never overloaded. Repairman came and send the cost of repair outweighed the cost of machine. It was over a 1000$... after fighting with them as the machine was still very new I got warranty to cover a new one same model. Began having a drainage issue with it 6 months back. Was actually lucky this time as they ran through the support system a little faster and sent a competent repair man. Now, 2nd machine is doing the exact same shaking and moving along with a leak now.. called Samsung... spent over an hour on hold the first time... the service person finally picked up and could not hear me.... this has happened now exactly three times and still on hold right now for third time today. Absolutley done with Samsung home appliances and their terrible customer service that they refuse to fix. They shouldn't even be allowed to manufacture home appliances now at this point by how much they break down with terrible support help to fix even minor issues. Buy any other brand but them!!!”

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Posted 5 years ago

“Bought £550 Samsung TV. Lasted 4 years. Totally packed up! Advised not economical to repair by technician. Consulted Samsung today - not remotely interested! What a surprise. Couldn't care less. No more Samsung anything for me from now on thanks! Be warned!”

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Posted 5 years ago

“My tv remote has been getting hung up and would not change the volume. Called customer service and a very nice gentleman helped me to reset it and it worked for a mere two days. Tried the same same steps and was able to get it to work for as long as the tv was on. Well, got tired of having to unplug my tv constantly and resetting the remote and called customer service again yesterday. Had a lady on the phone, whose name I could not understand, anyhow. She had a different kind of vibe from the get go and during our conversation of trying to fix the problem and I tried to figure out what she was talking about, she had the nerve to tell me, “if you would just let me talk”, that was the first, oh heck no, for me. Long story short, we were not able to get it to work and she told me I needed to purchase a new remote. Wait up, isn’t my tv still under warranty? She told me no, and I was like, talking to my husband in the background asking when we got the tv, and I told her again, it should be still under warranty. She kept on saying my warranty expired, well me thinking Ialways buy extended warranty on all major purchases. Plus I we have 4 tv’s, so I could not exactly remember when we bought the tv. She kept saying there is nothing I can do in a very annoyed tone. So I was like “ attitude is not necessary low voice. Anyhow, she said no. I replied, “ I guess this is how Samsung is making their money”. She gave me a number to call to buy a new remote. I was frustrated at that point. She asked me if she could help with anything else to which I replied “no thank you” and hung up. So not even 5 minutes after that call I get a text message (never gave HER my cell number. Gave her my home #. This lady sends me, the customer, this message. And actually you had the damn attitude over the phone. I was nothing but nice and you had a nasty attitude because your tv is years out of warranty. Fix your attitude. Not my fault. Oh and I am the supervisor. Have a great day!! What the heck? Who or what gives you the right to send a customer a nasty text like that? She took it up on herself to go into my customer profile from a recent call and use my personal information to send me this text? Samsung is making some bad choices for their representatives who find it necessary to send this type of text to their customers. Very unprofessional to say the least!”

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Posted 5 years ago

“horrible service from Samsung Prism services for Refrigerator repairing.since last 5 months they just tried to make fool of us. Intially when referigerator was not cooling they directly said gas problem and we asked to go for it .. later in january again cooling problem and water was dripping then they said some wire problem and pcb problem ... again in march the same problem with cooling and again they are saying gas problem again Pathetic service: technician doesnt know snything .. i dont know what service they did last time..never go for prism services from samsung. Today again they came from prism services Mohan and he just tried create video to make the refrigerator completely gone and spoiled completely as we complained to Prism services. Now that guy says sir it’s completely gone and now you have to buy new refrigerator. now i am planning to sell the referiferator...because they are charging us on some other stories and fooling us. Horrible horrible horrible service from Samsung and Prism services.”

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Posted 5 years ago

“Wish I didn't have to give one star! Brand new TV, just hooked up and would not connect to remote. Chat, message/text, 3 separate people through 3 separate phone calls and no help. Gave email address and ALL info requested and they couldn't bother to contact me when they still needed more info. I cannot say how BAD the customer service/support is, just that it is NON-EXISTENT! Thankfully, I can return the product, explain to the store and never attempt to purchase this brand again!!”

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Posted 5 years ago

“No support once the tv becomes defective.”

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Posted 5 years ago

“Bad bad customer service. I would not recommend or go with a Samsung product anywhere or in my home at all Been trying to get a resolution for a missing TV remote and was told if I could get my receipt that they would take care of it it’s taking some time to get a receipt because documentation I had to find and now that I have it they push me off to another company that handling the remote bad customer service just bad”

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Posted 5 years ago

“My ice maker broke 3 times in 3 years. Repair men sent out but repair never lasted. Samsung decided to refund me 1/2 the cost since it was 3 years old. I accepted that. I was originally promised a direct deposit in 5-7 business days. It never came. I called and was told oh no it’s 7-10 days and was sent an email showing this. 10 days go by I call again I’m told the deposits are done Tuesday and Thursday so it will be today or next Tuesday. Well, today is Tuesday. Still nothing. I just got off the phone and was told by a supervisor that it’s 21 days not 10. I sent him the email I received saying 7 to 10. All he could say was sorry for the misinformation!!! Meanwhile I already purchased a new GE refrigerator for 3700$ and replaced the warped floor caused by the leaky Samsung refrigerator. Please be careful. Their customer service is dishonest.”

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Posted 5 years ago

“Customer service is abysmal at Samsung. I have spoken with 4 different people, had to send copies of service report, original invoice, and serial# through to them multiple times and still I need to wait another 48 hrs to get a response. Motor on washer has failed after only 2 years. Its now been 10 days through this fiasco. Are Samsung even concerned about customer experience let alone producing unreliable products! It feels like their process is to make things as cumbersome as possible so that you will go away and never buy another Samsung product!”

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Posted 5 years ago

“I think I've reached my last straw with Samsung and this order I placed will be canceled and I'll go back to LG or switch to iPhone clearly Apple cares about their cx more.”

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Posted 5 years ago

“One star is 1 star too many. Registered a fault with my phone on 6th February 2021. Confirmed still under warranty and would be collected by DPD. 9th March and Samsung have not collected the phone and are messing me around something terrible. NEVER buy anything from them EVER.”

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Posted 5 years ago

“My A10 phone was put on charge. I picked it up to check the charge to find the phone was very hot around the charging area. I contacted samsung service to be told it was covered by the warranty. The phone was collected only to receive a report a few days later asking for £59 for the repairs. They claimed that the phone had water damage which was a load of rubbish. The phone was working but decided to go into meltdown on charging it. The moral is take Samsung warranties with the packaging it comes in and put it in the bin.”

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Posted 5 years ago

“Took 3 months to replace my 300$ monitor with a 140$ one.”

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Posted 5 years ago

“Worst customer service worst do not spend any money or time. Min 52 minutes waiting on the line and keep hang up no help”

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Posted 5 years ago

“I bought Galaxy WAtch (6984) from verizon, less than a year it stopped working. It wouldn't charge, unable to turn it on. I followed up with verizon they tried all they could but still the phone wasn't charging. That was when they asked me to call Samsung. I managed to call Samsung and I was told the watch is out of warranty, they can't replace it so I'd have to pay for repair services. Meanwhile at the time the watch stopped working there warranty was still in active. I am beyond disappointed in Samsung. Treating your customers right is always the hallmark of every organization. Less than a year of purchasing a watch and it stopped working and you're here asking me to pay for repair services. Treat your customers right SAMSUNG.”

Helpful Report

Posted 5 years ago

Samsung is rated 1.3 based on 4,627 reviews