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Samsung Reviews

1.2 Rating 4,117 Reviews

5 %

of reviewers recommend Samsung

Company Reviews

1.2

Based on 4,117 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 30%
Accurate And Undamaged Orders	Greater than 52%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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01932 455 000

Email:

info@samsung.com

Location:

1000, Hillswood Drive, Samsung House
Chertsey, Surrey
KT16 0PS

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Samsung 1 star review on 1st May 2024

Samsung 1 star review on 1st May 2024

Samsung 1 star review on 27th April 2024

Samsung 1 star review on 27th April 2024

Samsung 1 star review on 27th April 2024

Samsung 1 star review on 27th April 2024

Samsung 1 star review on 27th April 2024

431

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Worst company worst customer service from delhi , uttam nagar. I always purchase samsung products like phone , led and fridge but now i am done . I am not going to buy any product from company and i strongly recommend other people to not purchase anything from samsung.”

Posted 1 month ago

“The worst customer service my entire life at samsung-bugis junction in singapore by 2 personnels. An hour to get the screen protector done for my new phone by the female. Talking ill of the customers in madarin. Plain rude and disrespectful to customers with colour. The male personnel had to step in and do the application, saying i had waited too long in mandarin. Prices were not told if they included GST. All they wanted was a signature and to leave. Services that were supposed to be provided, was not checked until i had to repeat myself again.”

Posted 1 month ago

“Worst worst worst experience It’s been 7 days our SAMSUNG TV is delivered to us . We are trying hard to install it but zero support from samsung team have registered installation thrice and complaint twice they have shared multiple executives numbers but executives have no request . Regretting big time why we purchased a samsung tv”

Posted 1 month ago

“18 month old Book Pro 2 stops taking charge. I can't take it to microcenter, or best buy, because Samsung has it's own tech places they work with. Send it to their recommended place. They "fix it" and it works for 3 weeks, only to have the same issue again. Samsung won't do anything about it, only talking to their "tech partner" now who wants me to send it back to try and repair it AGAIN. Only if it's "unrepairable" will I MAYBE get a refund. Out of a laptop for almost a month because of them. Never buying Samsung laptop ever again.”

Samsung 1 star review on 21st March 2024

Samsung 1 star review on 21st March 2024

Posted 1 month ago

“Terrible costumer service! Been dealing with a broken microwave for 4 months now. They came out 6 diffrent times to assess the unit and repair it. It caught on fire after the 2nd repair. They stripped the screaws and couldnt put it back in and tge unit sat on my counter over Christmas still Nd its still not working. I have spend hours on the phone with costumer care and every single time I call they act like they have no idea what I'm talking about, like they have no documentation or history of the hours of phone calls or service the company provided in my house. Detinitly regret having all sumsung appliances in my kitchen.”

Posted 1 month ago

“Its very very worst service sont by samsung”

Posted 1 month ago

“bought samsung single oven dual flex in 2019, works for about 2 years but lapse the warranty period. First problem it never stop heating up, pass the set temp and continue until it stops itself (some kind of auto shutoff protection). Called samsung and got a list of certified/authorized service companies. Read the reviews and none has good review so, I called a couple of local technicians, they came out and suspect a problem and said will contact samsung to discus and get the part and, samsung will not sale the part to them. Called samsung and they said they only allowed authorized repair companies to perform repair. This is not acceptable business model, I understand if it is still within the warranty, but in my case, it was no longer covered by it. Since, I have a not working samsung oven to display on my wall. NO MORE sumsung.”

Posted 1 month ago

“Benjy I was taken in by Samsung advertising. I currently reside in Asia, and Samsung has these huge, building-sized electronic ads. I was smitten by the ad, thought Samsung must be a premier product. I bought a Galaxy flip-phone for $2,000. The thing gave out after 15 months, 3 months past warranty. Cost FIVE HUNDRED DOLLARS to fix. I will never buy a Samsung product again.”

Posted 1 month ago

“I bought a fridge freezer in may 2021 was delivered in June 2021 It broke in September 2023 it been repaired 5 times and now it’s broken again - every time I lose the contents of my freezer and no one has ever helped me It’s disgraceful - when the engineer comes out this time he will declare the fridge freezer unrepairable - as he said last time that what he was doing was the very last thing he could do he came out a week ago, I’m sure you build the products to last more than 2 years and 4 months when they cost around £2600 disgraceful company”

Posted 1 month ago

“Wish I had read this site before purchasing Samsung products! If I could've rated less than zero I would've! I was treated like a thief! Mind you it's an S7.....not the latest and greatest! They couldn't educate me beyond my own knowledge gained from UTube. I am a private duty care giver with 3 Cardo patient's in which I informed them. My phone is the only way for my patients to contact me hence they are not tech savvy and geriatrics! I'm so surprised and astonished that Samsung treats its once loyal customers in this manner. I'll never purchase another Samsung product again and those that ask me about Samsung products I will advise to purchase another brand like Apple! The #1 worst decision I made! DONT BUY SAMSUNG!”

Samsung 1 star review on 19th March 2024

Samsung 1 star review on 19th March 2024

Posted 1 month ago

“I had issues with the link in the email advising me of the process to send in the phone I had used as a trade when I pre-ordered my S24 Ultra. I made numerous calls to Samsung's 0800# and was promised call-backs on 3 occasions, but never received a call. When attempting to escalate the issue, I was told to use the "Contact the CEO" link on Samsung's website. I did this over 5 weeks ago and have heard nothing. In desperation, I dropped the phone off at their Auckland office last week, when there on holiday. The phone I purchased is great, but I will never buy anything direct from Samsung again, as their customer service, via their 0800#, is non-existant.”

Posted 1 month ago

“Hands down the worst technical support I have ever experienced. Its almost like they are trying to be the worst. I have been texting and weeks, and I can't get anywhere. It is so bad that I had to go buy a different display and so far I am just eating the cost of the $1100 monitor that doesn't work”

Posted 1 month ago

“Bought a Samsung fridge and freezer (separate, free-standing), and the fridge started leaking inside the compartment. Despite having proof of purchase showing it was within the 5-year warranty period, Samsung decided not to honor it because I hadn't registered it online within 90 days of purchase. Not a good way to do business, IMHO.”

Posted 1 month ago

“I bought a Samsung Note 20 Ultra about 3 years ago and had a great experience. However this year I bought the Galaxy 24 Ultra and traded in my device. I noticed Feb 4th that I accidentally clicked the wrong phone to trade in (Z-Fold) but both credits were the same $400. I called customer service that same day and they said this was okay that they would still give me the credit if the device was eligible. On Mar 17 they said they could not accept my order. At first they said the device didn't qualify, and then they said it wouldn't boot. I sent them proof of both being false. Now I am having to return the phone so I can re-order it and go through the whole process again to get a credit for the trade in which will take more than a week. Very poor customer service. (Mar 18th)”

Samsung 1 star review on 18th March 2024

Samsung 1 star review on 18th March 2024

Posted 1 month ago

“Bought a new phone from Samsung and they refuse to carry parts for it . The phone is defective but they won't do anything .”

Posted 1 month ago

“WORST COSTUMER SERVICE I HAVE EVER EXPEREINCED!!!! I bought my Samsung Galaxy A54 in October 2023. The phone is still under warranty. I started having problems a month or so ago with my phone connecting to android auto in my car. I went online and did all the troubleshooting recommendations Samsung provided (deleting and reloading the app, new cords, etc.). When that didn’t work, I took my car to the dealership to make sure it wasn’t the vehicle. The dealership contacted me and stated they were unable to find anything wrong and that they were able to connect other android phones and my android auto worked, so it was not the vehicle. I called Samsung. Each time I would speak with a technician, they would start the same troubleshooting options that I had found on the internet and tried already. I even gave them control of my phone for them to work remotely on it. They clearly did not know what they were doing and were just doing a search of their system and reading the instructions (the same instructions you can find online). They had zero knowledge or expertise!!!! Each one of them would get so far and not have any further options and we would somehow get disconnected, and they would not call back. I will get a text message a minute later saying my ticket was completed and closed. This went on for 5 hours the first day of the most frustrating 2 weeks of my life!!! I then called back the next day and after trying all the troubleshooting again (they do not believe in reading the tickets that had been placed prior), I was told it was my car. I explained my car had already been to the dealership and it was not the problem. They insisted it was my car. I called the dealership and they said they only thing they could do that they hadn’t tried was updating my car stereo system (even though they did not think it would make a difference, they were willing to try). Made an appointment and dropped my car off a second time. Well, the update never completed because my car already had the most updated program. Picked my car up and called Samsung again. Basically, the same run around as the first 10 times, except this time they recommended I take my phone to a shop near me that has their technicians who can diagnose the problem. I called and I took my phone. One of their in-person technicians assisted me and finally agreed it was a problem with my phone. He was able to connect his phone to my android auto but was able to see that my phone was not connecting. He did more tests and diagnosed the phone and determined the USB port was not working properly and, therefore, was not transmitting data. He did not have the part in-house, so he ordered one and we made an appointment for the new port to be placed. Took my phone back to their technician and left it for 3 hours. I then received an update that the port was changed out, but the phone was still not transmitting data. They now diagnosed it as being a board problem and recommend a new phone be issued, as it is under warranty. I called Samsung again. I was then informed that they would not issue a new phone until I mailed them my phone (could be at least 2 weeks) and one of their onsite technicians evaluated it to see if there was a problem. So, the customer is inconvenienced without a phone for at least 2 weeks!?!?! Also, if I needed a phone in those two weeks I would have to go to my provider and rent one. They offer their customers nothing and NO help, but you must send your phone to them! This has been going on for weeks!!! Back and forth with Samsung and I still have not resolution!!! Samsung has literally had me running around in circles to avoid taking responsibility for their product. Everything Samsung offers their costumers is at the expense and inconvenience of their costumers! I have never experienced customer service as bad as Samsung. I will never buy another Samsung product. There is not a word to that can define how absolutely horrible they are to deal with!!!!”

Posted 2 months ago

“After I trade in my Galaxy s10 for a Galaxy s24 the s24 deleted all my pictures of my beautiful 9 year old when he was a newborn two when he was 5. And at&t refused to do anything about it. I do NOT👎 like this phone. If I could get my old phone back I would!!!!!!!!!! Don't buy a Galaxy s24!!!!!!!!!! And they won't stand behind there product!!! If I could go back to my s10 I would!”

Posted 2 months ago

“Online ordering completely useless, fraudulent charges without any product. Support services x 9 totally useless and extremely time consuming and still unsuccessful!!!! 5 days of sales torture plus another 40+ days attempting to get fraudulent charges returned”

Posted 2 months ago

“So this was the first time I’ve ever had to talk to anyone at Samsung. But since cell phone stores where you purchased your cell phone and your plan no longer help you with even the most minimal repairs in any shape or form, I was forced to talk to Samsung. Well it was pretty quick to talk to someone and they were perfectly friendly and professional, virtually all the information they gave me about how to deal with my situation was wrong. Down to the address of the place I had to travel an hour or two to see if my phone could be repaired, that places phone number, the process for scheduling an appointment which they don’t take appointments it’s just walk-ins, and every single facet of the information they gave me was wrong. They even told me that if there’s no dents on my phone that my phone it will be covered since I’ve only had it seven months and I have a one-year warranty. There are zero dance on my phone, but then when I got to the shop to fix my phone yesterday and they sent the 20 freaking pictures that Samsung ring quired they send to see if my phones covered under warranty, they saw a tiny little section, no more than a pinpoint of missing paint on my phone. It wasn’t a dent, it wasn’t a crack it was nothing and they wouldn’t cover my phone and now I am out $400 to get it fixed!”

Posted 2 months ago

“Took 6 calls and 40 minutes to get make a payment on a phone repair. The worst customer service I have ever experienced. Call CS to make a payment (can barely hear there is so much background noise), they dont take payments, must be connect to repair line, Ha they dont take payments either, they transfer you to an automated system and then you get sent back to that person so they can confirm you made a payment!!! WHY not just let me choose that option to begin with???OMG... that was after I got hung up on twice. I will never go through that again.”

Posted 2 months ago

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Samsung is rated 1.2 based on 4,117 reviews