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Samsung Reviews

1.2 Rating 4,713 Reviews
5 %
of reviewers recommend Samsung
1.2
Based on 4,713 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Over A Month
On-time Delivery
Greater than 32%
Accurate And Undamaged Orders
Greater than 54%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.2 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
Read Samsung Reviews
Visit Website

Phone:

01932 455 000

Email:

info@samsung.com

Location:

1000, Hillswood Drive, Samsung House
Chertsey, Surrey
KT16 0PS

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Samsung 5 star review on 6th December 2025
Riley Cooper
Samsung 1 star review on 8th October 2025
Mukhtar Attarwala
Samsung 1 star review on 20th September 2025
I Got Help From Martinsusan10032atgmail.com When I Was Deceived By Online Scam
Samsung 5 star review on 20th September 2025
Fletcher B Warren
Samsung 1 star review on 3rd September 2025
Zaib
Samsung 1 star review on 26th July 2025
Anonymous
Samsung 1 star review on 12th June 2025
William
480
Anonymous
Anonymous  // 01/01/2019
I took my phone to a local shop, wher i bought it, for a warranty repair: two plastic strips need to be repaired, which are located on the left and right of the fold and serve to protect the phone from dust entering. This damage was not caused by a fall. It happened after I simply opened the phone—first on one side, and after a few days, it happened on the other side as well. I absolutely do not recommend the Z Flip. It is just expensive. Typing is a nightmare because the keyboard is very small. It is poorly built, there are several problems around the fold, and customer service will do everything to avoid covering the repair costs. After one and a half months, I was informed that Dynafix, the official Samsung repair partner, had determined that the phone was damaged due to a fall and that the battery and display needed to be replaced. I immediately stated that the damage had nothing to do with a fall, but they stuck to their position and said I should contact Samsung if I disagreed. I contacted Samsung, and after long discussions and sending photos clearly showing that the display was perfect (no scratches, still with the original protective film), we received no help. They apologized but said they had to respect Dynafix’s decision. For further repairs, I was told to return to the store. Samsung’s customer service clearly does not care about the customer and brushes it off through Dynafix. From other customers’ experiences, it is clear how this partner operates. The most absurd part is that they send me back to the store for a defect on their own product. I have been a loyal customer for years, and this is the first time I have asked for service. If I break something, I simply buy a new one. This is truly not my fault, and I am deeply disappointed that they leave me hanging like this.
Samsung 1 star review on 26th July 2025
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Posted 4 months ago
I've been a Samsung supporter for years and recently I ordered the new Z fold 7 on July 10th. I woke up to an email on July 24th which was the last day of the promotion they were offering to trade in my Z fold 4 and a big discount letting me know the order had been canceled by my carrier. I called Verizon and was told they didn't cancel the order so I called Samsung just to see if they would honor the promotion since neither me or Verizon canceled the order and was told that promotion ended yesterday and that sale was no longer available. Lets just put it this way. My tv, laptop, earbuds, watch and everything else with Samsungs name on it will either be traded in for something else or it'll hit the trash can. Yeah I'm that petty
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Posted 4 months ago
Very bad service! Technician threatened me saying the product was "tampered" even though it's under warranty. Customer support was rude and disconnected the call when I asked for a senior. Never buying Samsung again. Terrible experience!
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Posted 4 months ago
Bought a heat pump dryer 2 years ago. Worked fine until recently. Was promised a 5 year warranty in store when I bought it but wasn’t told I needed to register the product online. It now doesn’t work and nothing they will do to help. Waste of money.
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Posted 4 months ago
Terrible terrible service….so frustrating!!! Wish I never had to deal with them
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Posted 4 months ago
0 Rating worst service samsung
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Posted 4 months ago
Bought a tv a couple of months ago and now it won’t start still waiting on Samsung to make it right
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Posted 4 months ago
Horrible I bought a brand new refrigerator had it for 3 days it won’t cool it’s at 55 degrees who makes a refrigerator that doesn’t cool beyond upset.
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Posted 4 months ago
للأسف تجربتي الأخيرة مع صيانة أجهزة سامسونج في قطر كانت سيئة جدًا. شركة الصيانة المتعاقدة معهم "قطر موبايل" شركة فاشلة، تعمدوا إفساد هاتفي بدلًا من إصلاحه، ويحاولون إخراجه من الضمان بشكل غير عادل. مستوى خدمة سامسونج انخفض بشكل كبير مؤخرًا، والجودة لم تعد كما كانت. قررت التحول إلى آيفون، ولن أتعامل مع سامسونج مجددًا في أي نوع من الأجهزة. Unfortunately, my recent experience with Samsung’s service in Qatar was extremely disappointing. Their contracted service center, Qatar Mobile, is unprofessional they deliberately damaged my phone instead of fixing it and are trying to void the warranty unfairly. Samsung's service quality has dropped significantly, and the product quality is no longer what it used to be. I’ve decided to switch to iPhone and will no longer use any Samsung devices in the future.
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Posted 5 months ago
Very Poor Quality Samsung washing machine, tore many expensive clothing even with protective net. Regret going with Samsung with all 3 appliances, phone, washing machine and tv. Phone also gets so heated up that the back housing panel, volume and power button gradually detached and had to spend so much additional time and money to fix, I even thought about throwing the washing machine away, because it will cause so much more damages!
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Posted 5 months ago
Horrible!! 2 days in a row on hold 37 min. & today 46 still no one picks up. So pitiful they use to be reputable. Need repair on a new ice maker they replaced last year. Broken again
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Posted 5 months ago
I ordered a Frame TV with installation included and they guys delivering the TV didn't know how to install the tv. Completely unacceptable.
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Posted 5 months ago
Brought a Samsung family hub fridge in… Brought a Samsung family hub fridge in January this year and was told it has a 5 year warranty registered it on Samsung site only to find it doesn’t count I should have registered on another account so now I only have a 2 year warranty spoke to customer services who are a complete waste of time this will be the last time I purchase a Samsung product.
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Posted 5 months ago
Exceptionally BAD CUSTOMER SERVICE The products are usually good, and I have had 4 mobile phones of theirs over the years which have all been great. My current device has a fault, so I asked for a repair as I am still in the warranty period. My repair was booked on 23rd June, and I was told that I would receive a courier pickup. I never received a courier pickup, or an email regarding booking a courier pickup. I went online via the Samsung site today to ask for help as my phone needs to be repaired and the so called customer service person (FAYE) on the webchat was extremely unhelpful and this is the message I received from her: "Thanks for waiting. For this, You may contact DPD via live chat 24/7 DPD (UK) - Contact Us Contact number: 0121 275 0500 Mon-Fri:8am-6:30pm Sat: 8am-4pm Sun: 9am-3pm* *Excluding bank holidays DPD (UK) - Your delivery experts. DPD (UK) - Your delivery experts. ‎12:20 PM As this will fall under their service, this is no longer out of scope. On the other hand, your requested collection is on 25.06.2025 kindly confirm it to them for further assistance." I asked her if she can please do this for me, as it shouldn't be up to me to book a courier collection for a faulty product (Z Fold 5) and FAYE said the following: "I'm sorry to learn that you're feeling that way about us. I will ensure that your comments are passed to the relevant team within Samsung so we can address any areas for improvement. I hope that you'll have a better Samsung experience next time." This generic response clearly shows that the person on the chat has zero intentions of helping. When I replied and said I am very unhappy with the poor service received, they ended the chat. It shouldn't be this difficult to arrange a simple collection for a repair of a faulty product, and I would expect much better service. I have the following ref. numbers from when I booked the repair, but now I am unsure as to how to proceed. Service order reference: 4286527421 Customer reference: 2142150160
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Posted 5 months ago
Horrible to deal with will charge for repairs when under warranty
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Posted 5 months ago
I have had samsung phones and watches for years and they have been wonderful. We bought a TV and it worked for 2 weeks and then wouldn't work anymore except through the firestick. I tried contacting customer support by clicking on my registered item and asking for chat support. After 30 minutes, I got an agent and asked my question and was told that I was with chat for kitchen and laundry devices! How did clicking on my TV take me there? So I still don't have a working TV and there system is truly awful. It is making me rething the phone and watches in the future!
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Posted 5 months ago
purchased samsung 77in oled tv at best buy white marsh md was installed april 11 2025 ,june 24 2025 tv did not work called best buy was told without store warranty i had to go thru samsung to have repair done why do i have to have store warranty to have tv fixed when it was only 60 days from purchase by best buy
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Posted 5 months ago
would give 0 stars if possible. Return window of 14 days. Refused to exchange on day 15. "Customer service" is more like a robot. Website no help. Chat no help.
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Posted 5 months ago
Worst brand & worst services
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Posted 5 months ago
I have a Samsung Galaxy S23 Ultra and according to information from Samsung, the device is waterproof. But yesterday my device got dirty and I had to wash it under a tap and today my device has water on the cameras. This is the first time that I have been very disappointed with Samsung and now I am thinking about changing phone brands, because I am the only one who likes Android in my house.
Samsung 1 star review on 21st June 2025
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Posted 5 months ago
Samsung is rated 1.2 based on 4,713 reviews