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Samsung Reviews

1.2 Rating 4,751 Reviews
5 %
of reviewers recommend Samsung
1.2
Based on 4,751 reviews
Shipping & Delivery
Delivery Methods
Courier
On-time Delivery
Greater than 75%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Over A Week
Read Samsung Reviews
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Phone:

01932 455 000

Email:

info@samsung.com

Location:

1000, Hillswood Drive, Samsung House
Chertsey, Surrey
KT16 0PS

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Samsung 5 star review on 6th December 2025
Riley Cooper
Samsung 1 star review on 8th October 2025
Mukhtar Attarwala
Samsung 1 star review on 20th September 2025
I Got Help From Martinsusan10032atgmail.com When I Was Deceived By Online Scam
Samsung 5 star review on 20th September 2025
Fletcher B Warren
Samsung 1 star review on 3rd September 2025
Zaib
Samsung 1 star review on 26th July 2025
Anonymous
Samsung 1 star review on 12th June 2025
William
480
Anonymous
Anonymous  // 01/01/2019
Samsung UK sold us an integrated keyboard and tablet case in September 2024. It has failed due its poor quality, despite only being used for its advertised purposes. Although they have a legal responsibility to replace it, under the Consumer Rights Act 2015, they have refused to do so. I won't buy from them again and would recommend that others think twice before doing so.
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Posted 7 months ago
Im writing to formally raise a complaint regarding a Samsung Fold 7 device I purchased on 27th August 2025. By 8th September, the internal screen stopped functioning. Since then, I have visited your authorized service centres multiple times without any resolution or clear communication. I have now been informed that the product will not be replaced, and only the screen will be repaired — despite the device being under warranty and the issue arising so early after purchase. This is highly disappointing for a premium product, and I feel misled.
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Posted 7 months ago
Extremely Disappointed with the phone and service Received a Samsung Galaxy S25+ as a gift (purchased on 01/07/25 ) and didn’t begin using it until about three weeks later. Once I opened it, I transferred my data over but didn’t have time to use the phone immediately due to work. The very next day, I turned it on, and it prompted me for a software update. I clicked “Update,” and that’s where the problems began — the phone restarted and got stuck in a boot loop. I looked online and tried everything: factory reset, troubleshooting tips — nothing worked. I eventually contacted Samsung, which was a long and frustrating process in itself. I sent the phone to their service centre, and after several days, they called back saying the issue was related to "account activation" and that it was fixed. Fast forward three weeks: another update appeared. I clicked it, and once again the phone entered a boot loop. I had to go through the entire process again — contacting Samsung, sending the phone to the service centre on 21/07/25. On 28/07/25, I followed up and was told it was a motherboard issue this time. They repaired it and sent it back. Here are the main issues: • I’ve wasted at least a full day dealing with Samsung support, the service centre, and repeatedly transferring my data between phones. • I’ve lost two full weeks of using a brand new phone — one week for each repair. • I was never offered a replacement device, extended warranty, or even any form of compensation for the inconvenience. • I feel like I didn’t buy a new phone — I bought a faulty product that has already required two repairs within the first month. Should have bought a refurbished phone or something else with a much cheaper price This experience has been incredibly frustrating and disappointing. I expected much better from a premium brand like Samsung. I’m now left wondering if this phone will fail again with the next update.
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Posted 7 months ago
Will never buy a Samsung product again. Spent $1,600 on a new fridge at a Mom and Pop type store, and it only worked for a week and a half and quit working. The company didn't want to come good for the factory warranty. Don't recommend this company for appliances.
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Posted 7 months ago
Order placed Aug 17th with scheduled delivery Aug 19th between 8am-12pm • Aug 19th, delivery no show, now call. Called the delivery company just before noon to tell them I had to leave for work. Was told I would be rescheduled for the next day. • Aug 21st, no delivery. Contacted the delivery company and was told that the truck did not return to the depot until that morning so it could not be rescheduled for same day. o Called delivery company several times with no resolution to the issue. After waiting on hold several times for 30+ minutes, was not able to talk to anyone who was able to do anything or provide any answer. o Was told that it would now be Aug 26th delivery. o Called Samsung and spoke to an agent who was also not able to do anything, but did tell me that on their end they see a Aug 22nd delivery date and I should expect it that day. Some how they see 8/22 but RXO is saying 8/26 o Was told she would escalate to the investigation team. o I asked what to do if/when the delivery did not happen on the 22nd. Was told to call back. • To no surprise, Aug 22nd came and went with no delivery • Aug 26th delivery - was told that the window is 9am-7pm. o Called Aug 26th in the afternoon to get information, was told no one showed up to work that day and they were unable to deliver my dishwasher. Aug 27th - was told that the new delivery would be Aug 28th. I have no confidence that this will ever happen. *update Aug 27th- delivery delayed again - no delivery team available to deliver Aug 28th. This is ridiculous. Samsung contracts through RXO logistics and it has been an awful experience. No answers, no information, just passed from one call center rep to another.
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Posted 7 months ago
Too bad for servicing
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Posted 7 months ago
Like many others I would leave a zero star review if I could. I’m still in the process of trying to get a refund or repair for my under warranty Samsung dryer. Their customer service is absolutely horrible. They will hang up on you lie to you and laugh at you. At this point I think they mess with you on purpose. They claim to call you when they haven’t. They don’t return voicemails. They’ve restarted in my repair ticket four different times. They basically run you around in circles with zero results.
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Posted 7 months ago
Awful experience with Samsung and their approved repairers. After paying a premium for home visit under warranty my phone is still not sorted after 2nd visit. Now it has been rebooked for repair which has been cancelled at 15 minutes before closing time and moved to 10 days later. Phone is under warranty!! Tried to call Samsung and eventually got through to someone who cut me off. Then rang again and got through to someone who didn't speak at all. Absolutely shocking customer service. Used their approved repairers which is the only option who are likewize repair for the convenience. Never again and won't be buying Samsung products.
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Posted 7 months ago
I bought an 11kg Samsung washing machine because the manual stated that it could wash all types of bedding, with a maximum load of 2kg. However, the machine is unable to wash a single duvet weighing 1.8kg. Samsung refuses to issue a refund, claiming that a third-party company advised them that duvets should not be washed in the machine. Samsung does not rely on its own manual or technical specifications, but instead trusts the opinion of this third party. I strongly advise against buying Samsung appliances, as their manuals are unreliable and they do not take responsibility for the consequences.
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Posted 7 months ago
Samsung sent a damaged Frame. It was delivered late and broken. When I tried to exchange it they sent me to 3 people and in one hour would not resolve it because it was past the return window of 5 days. 5 days????? Will never buy again.
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Posted 7 months ago
I had several calls to customer service which keeps advising either chat or filling the form repeatedly asking same information through different agents and not being able to help or re-imburse the service they've recommended for a unit (microwave unit) under the warranty (purchased in June and installed in July 2025, just 2 months old) - a terrible service and support. I certainly do not recommend purchasing any Samsung products moving forward.
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Posted 8 months ago
Terrible experience with Samsung. The customer service was completely incompetent and disorganized. We will never buy a Samsung product ever again.
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Posted 8 months ago
Bought a TV 1.5 yrs ago — motherboard already dead 💀 ₹8k repair & only 1 yr warranty. My Sony lasted 12 yrs with ZERO issues. Never buying Samsung again! #RightToRepair #ConsumerRights
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Posted 8 months ago
Worst TV ever! My Samsung UHD display has failed multiple times, and even after paying for repairs the problem keeps coming back. Cheap quality, pathetic service, and zero accountability. Total waste of money — DO NOT BUY!
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Posted 8 months ago
Wow, I purchased a tablet that said would be compatible with my work applications, websites etc.. I get it try to set it all up and it's not what I need for work. Now they won't let me return it, it's only been 3 days since order. How is this acceptable. There was nothing I see said I couldn't return once opened. I have used it for 5 mins. Customer service won't do nothing. What a horrible company. I give -200 for this company
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Posted 8 months ago
Samsung promised to deliver my Samsung galaxy s25 ultra phone on 11th August but I did not get my phone yet and they are not having any answer about delivery date. I am feeling cheated.
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Posted 8 months ago
You will not recieve what you order when promised.
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Posted 8 months ago
Many times all my pictures got deleted. At least three times Sent on a wild goose chase trying to fix a phone that supposedly was in warranty
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Posted 8 months ago
I purchased a Samsung Galaxy Tab S10 FE+ 5G along with the Galaxy Tab S10 FE+ Book Cover Keyboard Slim — AI Key from Samsung.com. At checkout, it clearly showed that I would receive the keyboard and cover for free and a B-series Soundbar HW-B400F 2.0ch Subwoofer (2025) as a free gift. The keyboard and cover arrived, but the soundbar never did. When I contacted Samsung’s live chat, they told me the soundbar promotion was “limited stock” and my order didn’t qualify. Nowhere during checkout did it say “while supplies last” or “limited quantities available”. It simply displayed the soundbar as part of my order. That’s misleading. Customers should never be promised something at checkout that Samsung has no intention of delivering. If you can’t guarantee the promotion, don’t advertise it! or at least make the terms clear before payment. Very disappointing for a global brand I used to trust.
Samsung 1 star review on 12th August 2025 Samsung 1 star review on 12th August 2025
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Posted 8 months ago
I am writing to express my deep dissatisfaction and serious safety concerns regarding my Samsung washer and dryer. After only three years of ownership, the washer began smoking from inside the drum—a horrifying and unsafe malfunction, especially with both of my children present at home. Following this alarming incident, I contacted Samsung customer service and was subjected to numerous questions, all while being required to submit photos and a video documenting the issue. Ultimately, the Samsung representative concluded that a technician would need to visit—but that I would be charged for the service. I find it unacceptable that, after purchasing a product from a brand renowned for quality and safety, I am being held responsible for what appears to be a potentially dangerous defect. When I voiced my concerns, a manager called back. Rather than resolving the matter, the manager refused to allow me to explain my situation and abruptly ended the call—leaving me no closer to a solution. I must ask: does Samsung truly believe it is fair or responsible to shift the burden of cost to the customer when a three-year-old appliance begins smoking and could, quite literally, become a fire hazard? This treatment stands in stark contrast to Samsung’s mission, which asserts that the company “devote[s] its talent and technology to creating superior products and services that contribute to a better global society.” Samsung’s own values include excellence, integrity, and co-prosperity, and it pledges to “create products and services that give customers the best satisfaction.” By allowing a product to malfunction in such a dangerous manner—and then refusing to offer proper support—Samsung is failing to live up to its stated commitment to quality, safety, fair treatment, and community responsibility. I would appreciate an urgent escalation of my case: a full safety inspection of the washer at no additional charge, and either a repair, replacement, or reimbursement. Please help restore my confidence in Samsung’s dedication to its customers’ safety and satisfaction.
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Posted 8 months ago
Samsung is rated 1.2 based on 4,751 reviews