Samsung Reviews

Name: Samsung
Address: 1000, Hillswood Drive, Samsung House, Chertsey, Surrey
Rating: 1.23

1.2 Rating 4,546 Reviews

5 %

of reviewers recommend Samsung

Company Reviews

Questions

Metrics

1.2

Based on 4,546 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 30%
Accurate And Undamaged Orders	Greater than 53%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01932 455 000

Email:

info@samsung.com

Location:

1000, Hillswood Drive, Samsung House
Chertsey, Surrey
KT16 0PS

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Horrible experience with a defective Samsung Frame 85" TV. I've had to spend many hours on the phone to get a replacement that won't arrive for more than a month. Absolutely ridiculous!”

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Posted 5 months ago

“I’m extremely disappointed with Samsung’s customer service and their handling of product safety concerns. I purchased a Samsung stove for my family about a year ago, and it has been nothing but trouble. The stove’s knobs are overly sensitive and get pressed easily, and the touchscreen turns on at the slightest touch—sometimes even from my clothes. I’ve burned myself multiple times while cleaning it but brushed it off, relying on my first aid knowledge to handle the situation. However, this has now become a serious safety issue as my little ones can easily turn the stove on accidentally. I recently discovered that this model has been recalled for these very issues. When I reached out to Samsung to inquire about exchanging the stove—willing to pay the difference for a safer model—they refused to help. To make matters worse, one of the stove’s knobs is already broken, which is shocking considering I’ve owned stoves for 35 years and never experienced this with any other brand. The customer service experience was appalling. I spent over two hours on hold, being transferred from department to department, only to be told they couldn’t do anything because my product is out of warranty and wasn’t registered. I purchased this stove directly from Samsung.com, yet they wouldn’t even provide a replacement knob free of charge. This level of service is unacceptable, especially for a product with a known safety recall. On top of that, none of the customer service agents spoke clear English, making the process even more frustrating. Samsung, this is a disgrace. I will never buy another product from this company.”

Samsung 1 star review on 9th December 2024

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Posted 5 months ago

“On 11/19/24 I ordered three appliances from Samsung with a request for delivery on 12/4/24 because my new countertops would be installed the previous day. I did get a good price for bundling and included installation with all three products. On delivery day the installation left a lot to be desired, but the third-party installation company quickly sent someone to address that. The major problem was a severely damaged microwave. Photos were taken and a call immediately made to the boss at the installation company. I was told I’d probably get a replacement in a day or two. No such luck. Without going into what is now about 8 hours of calls, photos and emails I am told I won’t get a replacement until 1/11/25. More than a month away, especially upsetting as when I called to confirm replacement, the product was avail on the Samsung site for a 12/12/24 delivery. If the price wasn’t $200 more than I paid I would have just asked for a refund and repurposed. I didn’t think I should be penalized for a problem they caused. The associate who informed me of the unacceptable date ask for 24 to 48 hours to get things straightened out. I heard back today that the date would be in January and they would offer me a $240 refund if I just wanted to cancel. It is the finishing piece to a kitchen full of the Bespoke stainless products. I can’t very well change course at this point. I refuse to pay more for a product they sold and should deliver or give me a refund that will cover buying from two other stores that have plenty in stock. Those would cost about $600 with the current price and installation. I will have to cancel holiday plans since my kitchen will be unusable until mid January. After getting this item, though I’ve built three homes with Samsung products, I WILL NEVER PURCHASE A SAMSUNG PRODUCT AGAIN AND WILL ENCOURAGE EVERYONE I KNOW TO AVOID THEM AS WELL.”

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Posted 5 months ago

“Samsung sent me a Galaxy watch and the package was not delivered but FedEx says it was delivered I raised an issue with Samsung but to give a refund they want me to file a Police complaint. Valid police reports contain all the following details:  1. Police Department Name  2. Police Report/Case Number  3. Date of Police Report  4. Full Name of Victim  5. Incident Location  6. Details about products stolen/not delivered This is just a tactic to waste time and not issue a refund”

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Posted 5 months ago

“I have always been a fan of Samsung products. when I bought my house, I changed all the products (TV. Washing Machin, Frig, Micro..etc) to Samsung. Non of them work today after 3yrs. TV: the volume doesn't work. They told me it's remote and I need to upgrade the system. I did but still the same Dishwasher: Trails are Rusted after 2yrs Microwave: Stop working after 3yrs Refrigerator: Ice Maker doesn't work and temperature can't be set Long story short, do not waste your money and try different brands”

Helpful Report

Posted 5 months ago

“I cannot believe it's this hard to set up a repair. The website won't accept payment so I tried chatting with samsung and they just kept sending me back to the same page that wasn't working. When I called they sent me to a link to set up an appointment which also didn't work. I'm frustrated and angry. I own several samsung products and now that I know what kind of service I can expect from them I won't be replacing them with more samsung products”

Helpful Report

Posted 5 months ago

“I’ve had an incredibly frustrating experience with Samsung. I purchased a product, but it was never delivered. The shipment was repeatedly rescheduled and canceled because Samsung’s team claimed they couldn’t “locate it” in their warehouse. Over the past month, I’ve been in constant contact with their partner, Forward Air, who kept promising to escalate the issue to a Regional Manager, but nothing was resolved. Meanwhile, I wasted over 20 hours waiting in another city for missed deliveries and countless hours on support calls with both Samsung and Forward Air. Despite all this, I am still left fighting for a refund. Samsung’s lack of accountability and customer care is unacceptable. They have shown complete disregard for their customers’ time and concerns. I’ve escalated this issue with the BBB and my payment system due to their refusal to take responsibility. If you value your time, money, and peace of mind, I strongly recommend avoiding Samsung. This experience has been nothing short of a nightmare.”

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Posted 5 months ago

“Worst service and technician experience I have ever seen. How rude the technician spoke, ridiculous. “300+18%GST for just visiting location and 1000+18%GST for even removing one screw or whatever this is company quoted” is what I was told when asked to remove a simple water dispenser to clean the milk that was spilled accidentally. Just to come and remove the tank to help clean the milk this we have to pay 1300+18%GST? Like seriously the worst customer care experience ever. Zero start for this brand and its people. Samsung spoiled its reputation in my eye. Never purchasing anything from here ever again!”

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Posted 5 months ago

“Total scams, I was offered $600 for my trade in phone and after 2 months they told me my phone qualifiers for $65 trade . My phone, laptop and TV is Samsung and I'm not going to give them business and going to change all of them.”

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Posted 5 months ago

“I'm very disappointed, like literally Samsung. Ask me to review a product. What? I'm a big Samsung customer for over a decade. I buy everything Samsung released every year, but this year, the pods pro, it's horrible. It doesn't fit, it doesn't sound good and is a copy of apple what i don't like i put a review in samsung website i was just saying it doesn't fit good i didn't say anything bad and samsung send me an email saying that they denied to post my review because it was kind off negative 🤣 so that explains all the positive reviews on their website lol i can't trust any review there anymore horrible no honesty”

Helpful Report

Posted 5 months ago

“I have a Samsung 75" TV that has an intermittent audio issue. The sound raises or lowers on it's own, sometimes it also has heavy distortion also. After contacting Samsung Customer Service they determined a service call was required. They issued a Work Order to their Service Company, a service visit was made and the speakers and motherboard were both replaced and I was charged accordingly. The issues occurred again the next day and another call to Samsung Customer Service was made, work order issued and service call made. This time the technician only adjusted settings and left. The issues occurred again and the above process repeated for the third time with the same results. Every time I sent recorded videos to Samsung to document the problem. They're recommendation is to keep repeating this process until my 90 warranty runs out. At that time they will not tell me what will happen; will it be declared unrepairable and I get the money refunded or am I just stuck with a bad TV. Note that they will NOT allow you to talk to anyone other than a Samsung Customer Service rep who will only issue a work order. This person has no knowledge of what a technician will or can do other than replace parts. Also their Authorized Service Center will also NOT allow you to talk to anyone other than a Scheduler who schedules the tech visit. Their process seems to be in my type of case to wear down the customer until the frustration gets the best of him and he gives up. Please read the other reviews about their Customer Service, they are accurate.”

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Posted 5 months ago

“I hate this company!”

Samsung 1 star review on 1st December 2024

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Posted 5 months ago

“Garbage phones and Samsung will not honor their warranty, also they send your call overseas to idiots that can’t speak your language, trump please bring those jobs back!”

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Posted 5 months ago

“Your stove is horrible had it for 3 years and the igniter goes out and now I can't again use my oven cause I can't set the temperature to cook are you kidding me please don't buy a stove/oven from Samsung i only rated this a one star cause they don't have a star stating don't buy Samsung products!!”

Helpful Report

Posted 5 months ago

“Samsung is the worst, I give them all my information and these mf's still won't help. Telling me it will take weeks to change an incorrect fckn phone number on my account......TF”

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Posted 5 months ago

“so i wanted to buy a new samsung 65 inch tv i thought it would be better to order from samsung itself, it said everywhere that all samsung tv's had a 5 year warranty, it also said on their website that it came with a free soundbar.it came firstly we didnt get the soundbar and while setting up and registering the tv we noticed it was only for 1 year, when i contacted them they said as we had bought it through their app we didn't get the soundbar and they had stopped the 5 year warranty although you could still get it though other shops. i asked to return it so i could buy it elsewhere and they wanted 20% reduction in refund plus £50 delivery charge.”

Helpful Report

Posted 5 months ago

“I had purchased tv in year 2023. And there was 1 year basic warranty and 1 year additional display warranty. The issue encouraged in my tv display after 1 year and i claimed another 1 year additional display warranty. But company charged me accessories shipment charges that supposed to pay at company side. And another thing I got to know that there was already identified issue in tv displays manufactured in 2023 and before. So even with all this things company taking charges from customer only and not taking responsibility to fix the issues with their own. I am deeply disappointed with company products and services.”

Helpful Report

Posted 5 months ago

“I am humble disappointed at the service I received from samsung customer service team regarding all 3 of my appliances. My microwave, dishwasher, and refrigerator is 5 years old. My microwave stopped getting hot, dishwasher starts but does nothing, and my refrigerator icemaker doesn't make ice. We troubleshooted all 3 nothing. They told me that I had 1 one year manufactures warranty. What breaks down in 1 year. Bottom line they wanted to charge/estimate me 220.00 for each appliance. I cannot afford to buy all me appliances after 5 years. I had maytag appliances that lasted me 16 years, American made not from China. I don't know what to do. The billion dollar company is not will to do anything but charge me more money for their dysfunctional appliances. Please, can anyone help me. I cannot afford all new appliances or repairs that may cost me and arm and a leg. I think I may reach out to the news to expose the inequality of not being willing to help. Is there someone out there that can give me advice???”

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Posted 5 months ago

“Samsung is the worse product out there when it comes to kitchen appliances.. never purchase them ever! Spend the money and buy quality products!”

Helpful Report

Posted 5 months ago

“Absolutely awful company with extremely poor customer service and low quality products - I recently bought a Samsung washer that broke after 2 months, it was repaired then 2 weeks after it broke again, Samsung said they could not replace it and would not allow me to book another repair! After lots of calls and live chats they finally agreed for me to return the washer for a refund (which under consumer rights law you can do with a faulty product in the first 6 months) however, they are deducting £50 from my refund for them collecting their faulty and dangerous product! I have been waiting a week for a manager to contact me when I was told I would be contacted within 48 hours, I've chased this numerous times and get no where. Do not buy from Samsung.”

Helpful Report

Posted 5 months ago

Samsung is rated 1.2 based on 4,546 reviews