Samsung Reviews

Name: Samsung
Address: 1000, Hillswood Drive, Samsung House, Chertsey, Surrey
Rating: 1.24

1.2 Rating 4,719 Reviews

5 %

of reviewers recommend Samsung

Company Reviews

Questions

Metrics

1.2

Based on 4,719 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 32%
Accurate And Undamaged Orders	Greater than 54%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01932 455 000

Email:

info@samsung.com

Location:

1000, Hillswood Drive, Samsung House
Chertsey, Surrey
KT16 0PS

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480

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I upgraded a few months ago to the S22 ultra (from the S21+), and I received a lemon, (the phone would not charge, a whole night would charge to 50%). So I reached out to Samsung, and they said they'd send me a replacement, which had to be done by me "ordering" a new one, and also lose $150 in the promo I had... (besides for the ~4 hours spent on the phone with them) BUT... ok, it is what it is, I'll lose the $150, and get a good phone, right? Wrong! 3 months later, the phone does not want to connect to service (I tried a different provider, new SIM, reset, Verizon store, ubreakifix store, and they all said it's the phone) So, I figure I'll just call Samsung and get it fixed by warranty, but the only way they can fix it is if I send it into them and wait a week or 2, I can't really afford that as I don't have a second phone, and I explain that I even already did the walk-in "support request" who said the phone is a lemon, but nothing helped, and it seems the only way for me to get Samsung to stand behind their product is by not having a phone for 2 weeks, I can't do that, so I had no choice but to get a replacement via my insurance which cost me another $230... I actually used to be quite a fan of Samsung, I have a phone, watch, tablet, and earbuds from them, and they're all quite good (except for the buds... and now the phone). But I'm afraid they're going down in quality, as 2 phones in a row to be lemons is quite unheard of!”

Helpful Report

Posted 3 years ago

“Don’t buy Samsung appliances. We bought a refrigerator, range, microwave, dishwasher, washer and dryer, all Samsung, in about 2018. Since then, we have replaced the dishwasher on warranty, but the replacement then also broke. We finally replaced it with a KitchenAid, probably went a year with no dishwasher waiting for parts and service. The dryer main control broke and we had that replaced. Not on warranty, they seem to wait until just after the warranty expires before it breaks. More waiting and $$$. We have now been waiting for a main control “motherboard” ? for the washer for several months, told it is not an available part and they don’t know when it will be. The washer stops mid cycle multiple times. It takes a day to do a load. And the icemaker in the fridge has never worked properly, it melts all over everything. The letters are coming off the microwave, but it still seems to work OK. Buck up a bit and get something more reliable!!”

Helpful Report

Posted 3 years ago

“I purchased a fairly expensive range model NE63T8711SS. Once I started using the range, I realized I did not get the temperature probe that plugged inside the oven. I contacted Samsung on Twitter, I had two different agents tell me the part was on order and provided order number and time frames on receiving the part. Then after the part not arriving, and with no contact from Samsung, I inquired about not receiving the part only to be told the order was canceled. Poor customer service and no effort towards building brand loyalty, even though Samsung had been our go to grand.”

Samsung 1 star review on 7th August 2022

Helpful Report

Posted 3 years ago

“I purchased a Samsung S21 Ultra and opened a payment account through them. 1st they never contacted me through email, by phone or by mail as to where my payments were to be made. When they hit my 100% ontime credit score I noticed right away and was given a number through CREDIT KARMA. So I called and set up auto payments. They hit me again for the automatic payments not covering the previous balance. I told them I nolonger needed the account and will just pay the phone off in full. So I went ahead and paid the remaining balance in FULL. Since that I have been hit for TWO additional missed payments. Obviously I am done with the company for life but hopefully this review can save some people from a headache.”

Helpful Report

Posted 3 years ago

“they don't stand behind their products. Bought a range, surface is already peeling (have it 5 weeks used 3x) and they are blaming me for, I don't know, putting a pot on top of it instead of just holding it above and letting it hover so it never actually touches the surface. They'll just say customer damager. I've had it 5 weeks and used it 3x and I only use their recommended cleaner Cerama Bryte. I've had glass top ranges for over 15 years, this has never happened before. It's brand new and already looks like garbage. Samsung is a garbage company that doesn't stand behind its products”

Helpful Report

Posted 3 years ago

“The worst customer service hands down. I’ve had two Samsung phones that didn’t even last my two year term and my Samsung fridge has been down for a week now. No one has even come out to look at my fridge yet let alone fix the thing and it’s brand new. Customer service is the worst I’ve ever dealt with, no compensation, no help, completely useless. Samsung does not stand behind it’s product and will do absolutely nothing to help you or compensate you. Save yourself the time hassle and headache.”

Helpful Report

Posted 3 years ago

“I traded in My N20 ultra, and spent 285.00 on the device. It worked fine until about 2 months in. My device has been remotely locked and I have tried several times to get Samsung to unlock it. I followed all the rules outlined in the terms and conditions yet they claim to have not received my phone trade in and now expect me to track it down. That's not what is written in the terms. I have been a loyal customer for 7 years and now they illegally locked my device in an attempt to bully me out of another 1000.00 I would never recommend any Samsung product to anyone again.”

Helpful Report

Posted 3 years ago

“SAMSUNG.COM is the worst . They set up a delivery date , will reschedule you 3 or 4 times and as a token of appreciation the last call i received my item was rescheduled for 17 days later only because the logistics company they use do not have capacity”

Helpful Report

Posted 3 years ago

“Never ever make the mistake of buying a Samsung phone from Samsung. If there is any problem at all they will force you to go 5-7 days without a phone. They will not under any circumstance send you a loaner or replacement up front. The service people and managers are absolutely soul crushing in there apathy and ambivalence (Ben the 'manager' suggested everyone should keep a spare phone handy. He does!). They managed to turn a brand loyalist into a 'never again'. I managed to order a brand new Pixel 6 pro and trade in this ZFold (worth ~$400 on trade in) faster than they could open a warranty tickets. Save yourself the trouble and deal with a company that is customer minded (even if you HAVE to have a samsung phone - don't buy it from them)”

Helpful Report

Posted 3 years ago

“samsung makes great appliances but can not deliver/install — DO NOT buy direct, they can not deliver — NIGHTMARE!!!!”

Helpful Report

Posted 3 years ago

“Terrible experience. 4 of 6 phone calls to Samsung (I recorded 4 of them). I plan on putting them on youtube to make people aware of the lousy service. Issue: The water pitcher leaks out of the gasket seal. 1st call in June 2022. Polite agent. Says will get it ordered and mailed out. Gave me a ticket number. 2nd call 8/3/2022. Polite agent. Asked where my pitcher was. "Its on back order". How long will it take? "We can't give you a time". Asked to speak to management. Got transferred to a 3rd party parts department. Hung up on by 3rd party parts department. 3rd call 8/3. Asked to speak to management or to be given a phone number to 3rd party parts department. (Samsung parts are on backorder indefinitely so hoping this would resolve my issue) Given number to J&J parts (1-800-627-4368). Rude lady answers. Says the pitcher cost $147 and that Samsung won't cover it that I have to pay cash. 4th call to Samsung 8/3. Rude agent. Asked to speak to a manager. Waited on hold for 30 minutes and hung up. I plan to release all the videos online and also submit them to our local news outlet. Hopefully, that will get Samsungs attention.”

Helpful Report

Posted 3 years ago

“If you want customer service for an existing problem that is well known you wontget it. And even when I was in the samsung experience store I was TOLD to go to when I was not greeted with a positive outcome. Nobody was held accountable and all they did was blame corporate. There is no same day replacement as stated by the terms and conditions, they do not carry stock, there is no appointment option as stated by all samsung sites, and all the samsung policies that were stated in the terms and conditions were described to me by store employees were more like "guidelines than actual policies" As a life long samsung user I can honestly say this has to be the worst I have ever seen it. I will be canceling business and personal accounts as well as liquidating all 11 samsung products that I have which is a shame because the tvs are awesome. All this because of a widely known issue with the Zfold 3 screen protector. I know samsung doesn't care about the little guy but with a $2600 phone you would think they would at least make an effort instead of trying to SELL me a free pre-installed screen protector. As far as I'm concerned there was no escalation and nothing will be done. #endofsamsung”

Helpful Report

Posted 3 years ago

“Your stoves are garbage, I have a six year old stove and have had three service calls. You make junk , and we paid top dollar for this thing.”

Helpful Report

Posted 3 years ago

“Bought kitchen equipment second time new fridge range and dishwasher the Samsung fridge came with different color at the doors over spray the black stainless steel , we called customer service , the paint will disappear with few days , never did and now they said was too late to replaced the appliance, paying over 6000 for 3 items and the fridge looks like 2nd store repaint that’s pure bull s—-t very unhappy with customer service bunch laying people never ever again will buy again Samsung products customer for Samsung more that 13 years buying only Samsung products”

Helpful Report

Posted 3 years ago

“I call it my spamsung phone. More and more unsolicited adds keep showing up. 10 to 20 every day. Can't find a way to make it stop. If you enjoy deleting stuff then samsung is for you. I going to a iPhone next time.”

Helpful Report

Posted 3 years ago

“I originally ordered a Galaxy Z Fold 3That had a discount in the price. After I received it I found out that I could of had a greater discount. I contacted Samsung to see if I could get the new discount. They said that I could not get the new discount because I already had the phone. They told me the only way I could receive the greater discount was to return the Galaxy Z Fold 3 and then immediately reorder it. So I went ahead and returned it and I immediately ordered a replacement for it which I received with the discount a few days later. I sent in a note 10+ as a trade-in for the original Galaxy Z Fold 3 which they did not return when I returned the phone. I told them to please apply the trade-in to the new Galaxy Z Fold 3 that they sent me. They said no problem. However, it turns out that they did not apply the trade into my new order after all and they wanted to charge me an additional $650 even though I sent them a trade-in that they did not return. They said that they did not have the trade-in anymore because they already recycled it. They told me that it worked fine and that it was approved as a trade-in for my original Galaxy Z Fold 3 but they cannot apply it to my reorder because it was a different order number. Which makes absolutely no sense at all because it was for the same type of phone and they never did return the trade-in for the one I sent back. So now I am out my note 10 trade-in as well as an additional $650 for my new phone. I told them that I'm going to send my new phone back since they will not apply my trade-in to that phone and I want my note 10 back for the original phone that I sent back. But unfortunately they said they cannot do that because they already had recycled it and they no longer have it. So here they made the money from my trade-in that they didn't apply to my exact same phone that I had first ordered but would not apply it to my replacement phone because it was a different order number. I thought Samsung was a reputable company especially since I just got done spending a few thousand dollars on some of their other products. So they made even more money when they kept my Note 10+ in charging me full price for the new Galaxy Z Fold 3. Needless to say I told them to shove it and I'll definitely take my business elsewhere.”

Helpful Report

Posted 3 years ago

“Made the mistake ordering an electric range on line from Samsung. Delivery date past and no one knows when I will receive the order. Tried to cancel. No option on the website to do so. Only option is to refuse delivery. Thankfully I did not pay them yet. Customer Service is non existent, useless. Will never call on them again.”

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Posted 3 years ago

“useless customer service ! 4 months for my delivery and they keep saying 2-10 business days. I would never buy from Samsung again NEVER!”

Helpful Report

Posted 3 years ago

“@Samsung the most disgusting service recieved. I would advise nobody every buy Samsung kitchen product. Refrigerator broke down brand new after 6 months. Called Samsung, only get through to the Philippines... EVERYTIME! Staff have not got a clue what to say or do. Food ruined, freezer meat, ruined and sons medication, ruined. Its been near 2 weeks. Samsung took 6 days to send an engineer. Another 6 days to upload a report to say refrigerator is beyond economical repair. Samsung Philippines think a compensation form make it all ok for the loss of my disabled sons medication. The worst customer service and aftersale ever received. AVOID AVOID AVOID BUYING ANY SAMSUNG KITCHEN PRODUCT.”

Helpful Report

Posted 3 years ago

“Bought an SAMSUNG A11. Had it 14 months & the screen stated to pull away from the phone. So had to pay the remaining balance on what is still owning on the A11 to upgrade to a newer phone. From the pictures, cracks are visible but that too surprised me as to why it would start to cracks for no reason..”

Helpful Report

Posted 3 years ago

Samsung is rated 1.2 based on 4,719 reviews