Samsung Reviews

Name: Samsung
Address: 1000, Hillswood Drive, Samsung House, Chertsey, Surrey
Rating: 1.24

1.2 Rating 4,574 Reviews

5 %

of reviewers recommend Samsung

Company Reviews

Questions

Metrics

1.2

Based on 4,574 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 31%
Accurate And Undamaged Orders	Greater than 53%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01932 455 000

Email:

info@samsung.com

Location:

1000, Hillswood Drive, Samsung House
Chertsey, Surrey
KT16 0PS

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William

Kate

"Getting my money back turned into a very frustrating and stressful experience for me recently. I felt powerless and overwhelmed, not knowing how to fix the problem. I kept trying different ways to get my money, but nothing seemed to work. It was frustrating not knowing if I would ever see that money again or if I was just wasting my time. I felt stuck, unsure of what to do next. It was a situation that caused a lot of anxiety because I had no clear idea about how to solve it on my own. Then, I heard about lilograce through some online reviews and recommendations. Out of curiosity, I decided to reach out to them for help. The moment I contacted their team, I was impressed by their quick response. They didn\u2019t keep me waiting for days or give vague answers. Instead, their customer support team replied within a short period and listened carefully to my problem. They showed a lot of patience as I explained what had happened and what I needed. It was clear they wanted to really understand my situation before offering a solution. What really stood out was how skilled and experienced they were in handling problems like mine. They quickly identified the reason behind the issue and explained to me exactly what needed to be done. Their instructions were clear and simple to follow. I appreciated how they broke down complex steps into easy-to-understand actions. At each step of the process, they kept me updated on their progress. I received regular notifications on what they were doing and how far along they were, which made me feel confident that my case was being handled properly. Their help made it possible for me to recover my money, something I thought might never happen. Thanks to their dedication and expertise, the issue was resolved smoothly. Their guidance and support turned what seemed like an impossible task into a manageable process. I didn\u2019t have to worry about confusing procedures or unanswered questions. Throughout the entire process, they made me feel like I was in good hands and that my problem was a priority for them. Overall, their assistance was nothing short of outstanding. They showed patience, professionalism, and real skill in fixing my problem. Thanks to lilograce, I was able to get my money back, something I thought I had lost forever. Their help made a stressful situation much easier to handle and gave me back a sense of control. Their prompt responses, clear instructions, and consistent updates made all the difference and turned a tough experience into a successful outcome."

474

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Send my Samsung a51 phone back for repair as it was overheating and wouldn't come back on and they said my motherboard was bent and it wouldn't be covered by warranty funny that how I've never dropped it as u can tell that there's no scratches and it would cost me 234pound to repair which is more expensive so buy a brand new one I won't be buying one of samsung again shame really that u treat your loyal customers like that.”

Helpful Report

Posted 3 years ago

“3rd class and worst service”

Helpful Report

Posted 3 years ago

“I would give you 0 stars if I could. You forced an update onto my brand new phone and it hasn't worked properly since. I tried your chat feature and they asked for a credit card. I dm on Twitter and no answer. My phone is sluggish and half the apps don't work now. It's only a month old.I will never buy another Samsung product.”

Helpful Report

Posted 3 years ago

“I bought A53 5G and got call out hang problem. Send for servicing at Plaza Singapura Centre, first staff told me should use 4G as 5G is not stable in Singapore, was told I got so many phones with 4G and 5G and never got the issue. After accepted my phone the next day I was told phone is ready for collection. The second service staff told me the phone is ok after main board was replaced with a new one. After I back and found the problem remains and the parts kept the same IMEI number.”

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Posted 3 years ago

“2nd Feb, my partner and I purchased a tv from samsung. 2 months of backwards and forwards calls to find out where our product was without any successes. We filled for a refund on March 23rd. It's been 2 months now and no refund and they won't give us any information. That have literally taken monwy without any product and no refund. Its blantant Robbery. We have just started a case with consumer affairs as we are left with no option.”

Helpful Report

Posted 3 years ago

“The lady who helped me she was very helpful and well customer oriented person. She explained everything about the phone without any pressures. I will refer her to all my friends. I myself I will be back to all my Samsung needs.”

Helpful Report

Posted 3 years ago

“have never in my life dealt with such horrific customer Service. We bought a fridge that had issues with its ice maker from day 1. They sent a tech out who "fixed" it and now 3yrs later we're still stuck with an expensive fridge that still doesn't make ice and now drips water all over our floors. Huge slipping hazard but they're not willing to stand behind their product and fix it once again. Absolutely terrible product and customer service.”

Helpful Report

Posted 3 years ago

“Samsung use fedex for delivery which is one the worst company to deal with . After calling several time to samsung my phone still sits at fedex facility. Whenever i call samsung put me on hold and they come up with lie and keep telling me fedex will deliver my phone this evening or tomorrow by this time.both are liars.”

Helpful Report

Posted 3 years ago

“I myself vikas agrawal registered my service complain about my 845 litres refrigerator for cooling issues on Samsung customer care. They told me for engineer to visit on same day , but not it has been more then 72 hours and not a single person or engineer contacted me till now. It’s very hot now days and I am really concerned about it. Now you tell why should I buy any Samsung product in the future. Complain have been registered from my registered mobile number 9897623909.”

Helpful Report

Posted 3 years ago

“Short story long, bought a 15 meter one connect cable for the frame TV from Samsung online for $399 plus tax. Was doing a renovation and left the cable with the contractor. Sat on his desk for 2 to 3 weeks until the installation could begin to run a conduit behind the wall for the TV. Then discovered when the TV was delivered that the one connect cable was not compatible which was clearly not emphasized on their website. Apparently it was only compatible with 2018 frame TV models??? Called Samsung to return the cable but because it was more than 15 days they would have to forward it for review. Said they’d get back to me in 24 to 48 hours which they didn’t. I had a ticket number which I quoted to the person I called over a week later. He was clearly a moron as he claimed the ticket number was two digits short I’m transferred me to the parts department who didn’t understand why I was transferred to them??? Called back again spoke to a woman who took the ticket number and then basically said their home delivery team denied a refund. So now I’m stuck with this one connect cable and I’m out $450 including tax. Samsung can go screw themselves. I will never buy another Samsung product ever again. What do you expect when you’re talking to someone halfway around the world. She wouldn’t even admit what country I was calling as it wasn’t their policy to give out that information. Dealing with them over the phone was beyond frustrating. I only wish I could give them zero stars.”

Helpful Report

Posted 3 years ago

“Straight garbage company full of morons. Horrible customer support, horrible products, overall a trash experience. Do not recommend to anybody. Get an iphone or an LG OLED.”

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Posted 3 years ago

“Almost one month without a washing machine after repeated failed attempts at fixing faulty Samsung washing machine. The most appalling customer service. No help, no accountability admitted. Reading from a script - no help, no sincerity, no ‘going the extra mile’ for customers. Terrible quality product! Even technician failed to fix product twice. I will never buy from Samsung again. The washer ruined my floor so I’m about to claim for that also - doubt I’ll get anywhere. The warranty offer was attractive when we bought the washer but it turned out to be a fixed contract that meant we couldn’t have it replaced but had to have repeated (and failed) repairs.”

Helpful Report

Posted 3 years ago

“Samsung appliance suppliers gave me a long delivery date into June 2022. So, I ordered my refrigerator from Samsung. Samsung took my money for a refrigerator the day I ordered. Samsung gave me an estimated delivery date through XPOLogistics shipping of 3 days. After 3 days XPO email stated the refrigerator was within 10 miles of my home and have a delivery service deliver. Got an email from XPO and Samsung for the home delivery date. On delivery date Samsung/XPO stated the refrigerator was lost and stated that I had to reorder for June 15, 2022, for delivery. This was around the date Samsung suppliers stated for delivery. Samsung/XPO lied!!!!! The order was cancelled, and Samsung stated 24-72 hours for my refund. After 5 days Samsung was called and gave me more lies about not getting the refund. Samsung put me on hold for 1.5 hours to get more lies about them checking on the shipment for the refund that Samsung stated was lost. Now, Samsung wants another 10 days before my refund. With these business practices Samsung must go out of business for stealing and holding my money. Customer service could hardly speak English with horrible customer care. Customers must think about purchasing other vendor's products.”

Helpful Report

Posted 3 years ago

“The last person I spoke to on the samsung live chat before purchasing my item somehow would see my concerns or question and would respond something completely different. He did not even try to understand what I was trying to say and then referred me to the samsung team service center to see if they could help me. Initially i picked to have a call back and the machine mentioned that i would get a call 2 days later which i am trying to buy an appliance that could be delivered in 3 days (whether it's true or not I have no idea). I called back and stayed on the line and currently at over an hour wait. Also got on the service chat too and after 40 minutes the queue finally got to me and I got disconnected. Now again on the line so total duration for that is also an hour and counting. extremely frustrating as I have to pick up my son.”

Helpful Report

Posted 3 years ago

“Bought a Samsung Refrigerator and not even a year old. Waited a week for appointment and after tech came he couldn't repair it and requested another tech guy to come and he was ordering a part. Second tech repair person come and he claims he repaired my frig however after he left my freezer still not freezing. So 2 service reps and 3 weeks and still freezer not working. Samsung repair service is horible. My advice is don't but Samsung products if you don't have to.”

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Posted 3 years ago

“DO NOT BUY Samsung A22. I got one with a huge defect. Basically it cannot load the data of certain websites and apps and if has the worst camera ever! Such a pain in the ass when you need it to work. Talked to their team for three months. One department said I should send something called silent log to them for analysis. When I told them it didn't work to turn the silent log on, I was sent to another department, who told me only developers can turn on silent log. When I told them I needed to send the silent log to them for analysis, they again sent me to the first department, who told me again to SEND THE THE FUCKING SILENT LOG that I can't turn on. It goes in a circle. I give up. I'm going to purchase a new phone og ANOTHER brand.”

Helpful Report

Posted 3 years ago

Helpful Report

Posted 3 years ago

“I'm usually not the type to take my time writing a review but this is to warn you all about Samsungs horrible customer service. In Feb 2022 I pre ordered my s22 which included a trade in refund. Two months went by and the price of my order dropped $200 (on the trade in, I called samsung customer service to have the price adjusted and they assured me that once I receive my order my order would be price adjusted and the difference would be refunded. I called back once I received my phone in April and then they said I would receive the difference once they receive my trade in. By April the S22 ultra was already sold in stores and wouldn't be even considered a pre order. I then sent the old phone in and then had to call them back and then they refused to honor the refund stating that price adjustments cannot be made on the trade in. Clearly I had all documentation of the conversations I had including multiple chat conversations where the representatives had documented that the initial $500 refund would be adjusted to $700 once I send in my old phone. I called samsung 4 times, hours of waiting, including 3 times the call mysteriously drops and then I spoke to the supervisor who tried to twist their words around stating that the previous representative had initially offered a price match on the phone itself which didn't make any sense because I had her confirm that the previous rep had actually documented this in my account that I would indeed get the price match for my trade in. I believe this is false advertising, and for samsung being such a big company and doing this to their loyal customers make me want to stop using Samsung all together. This post is just to warn you all about how Samsung treats their customers, be aware and have all your chats and follow up emails ready for their shady way of doing business. Perhaps it's time to switch to Apple who I know sure has great customer service, bye bye Samsung, thank you for wasting my time, frustration and empty promises. ”

Helpful Report

Posted 3 years ago

“The misnamed “Service Master” caused me to lose at least 30 hours of work time, make at least 20 long phone calls to correct faulty automated texts/emails/phone messages from the incompetent company. The problem began because my new Samsung cooktop range/oven, costing nearly $1100, had two different shorts in its cooktop electrical system, 6 months after it was delivered, when it was still under warranty. However, Samsung subcontracted all aspects of in-warranty repairs to the misnamed “Service Master” who, in turn has subcontracted out all the different parts of repair (problem assessment by phone, scheduling, technician visits) to the lowest bidder/lowest-possible-wage worker. As a result, no on ever has correct information, most automated messages are false, and different humans (somewhere in the US, who know nothing about the local situation) contradict each other. It will take you at least one month to receive under-warranty repair---during which time you have no appliance. When they finally do schedule you for repair, they force you to commit to an entire day, 8 am to 6 pm. They refuse to give you a 2 hour or 4 hour window during which the technician could arrive. Thus you must miss an entire day of work, in order to wait for an incompetent technician, after waiting one month---without a working appliance----to get an appointment. The result is chaos----chaos like I have seen only in Third World countries.”

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Posted 3 years ago

“Hello, My name is vishal kedar I have issue with my samsung mobile display, I have changed my mobile display after that mobile network issue started when I go to service center again, they are not listening my issue and rudly talk with me, very bad service is provided by samsung service center, from now I will not buy samsung mobile again. My mobile No : 9730683501 Service center location : Sharanpur road,Nashik”

Helpful Report

Posted 3 years ago

Samsung is rated 1.2 based on 4,574 reviews