Samsung Reviews

Name: Samsung
Address: 1000, Hillswood Drive, Samsung House, Chertsey, Surrey
Rating: 1.24

1.2 Rating 4,574 Reviews

5 %

of reviewers recommend Samsung

Company Reviews

Questions

Metrics

1.2

Based on 4,574 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 31%
Accurate And Undamaged Orders	Greater than 53%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01932 455 000

Email:

info@samsung.com

Location:

1000, Hillswood Drive, Samsung House
Chertsey, Surrey
KT16 0PS

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William

Kate

"Getting my money back turned into a very frustrating and stressful experience for me recently. I felt powerless and overwhelmed, not knowing how to fix the problem. I kept trying different ways to get my money, but nothing seemed to work. It was frustrating not knowing if I would ever see that money again or if I was just wasting my time. I felt stuck, unsure of what to do next. It was a situation that caused a lot of anxiety because I had no clear idea about how to solve it on my own. Then, I heard about lilograce through some online reviews and recommendations. Out of curiosity, I decided to reach out to them for help. The moment I contacted their team, I was impressed by their quick response. They didn\u2019t keep me waiting for days or give vague answers. Instead, their customer support team replied within a short period and listened carefully to my problem. They showed a lot of patience as I explained what had happened and what I needed. It was clear they wanted to really understand my situation before offering a solution. What really stood out was how skilled and experienced they were in handling problems like mine. They quickly identified the reason behind the issue and explained to me exactly what needed to be done. Their instructions were clear and simple to follow. I appreciated how they broke down complex steps into easy-to-understand actions. At each step of the process, they kept me updated on their progress. I received regular notifications on what they were doing and how far along they were, which made me feel confident that my case was being handled properly. Their help made it possible for me to recover my money, something I thought might never happen. Thanks to their dedication and expertise, the issue was resolved smoothly. Their guidance and support turned what seemed like an impossible task into a manageable process. I didn\u2019t have to worry about confusing procedures or unanswered questions. Throughout the entire process, they made me feel like I was in good hands and that my problem was a priority for them. Overall, their assistance was nothing short of outstanding. They showed patience, professionalism, and real skill in fixing my problem. Thanks to lilograce, I was able to get my money back, something I thought I had lost forever. Their help made a stressful situation much easier to handle and gave me back a sense of control. Their prompt responses, clear instructions, and consistent updates made all the difference and turned a tough experience into a successful outcome."

474

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very rude 😒, the lady couldn't speak English well at all an literally lied , I asked for her supervisor an she said that they couldn't do it, when I told her I was recording the entire thing she again lied again... Yall gotta do better this is why everyone is going to IPhone because Samsung use to be good”

Helpful Report

Posted 3 years ago

“I placed an order on the 1st March and waited for more than 2 months to get my delivery, i contacted the customer support 11 time during this time and no one cared about my delivery, finally after several requests i managed to stay on the line for over 60 minutes and spoke to a team leader Donna, i then found out that i parcel got sent with in complete address and no one brothered about acting the delivery. i finally contacted the delivery company called and it took few weeks for them to get approval to get permission to send delivery to me, mean time i wanted raised few complaint and sent 7 emails and did not receive any reply till not. Very very bad service and been a Samsung phone user since galaxy phone was interduce, now i am thinking of not having any of Samsung products.”

Helpful Report

Posted 3 years ago

“Bought a $1200 washing machine + extended 4 yrs warranty extra $400, washing machine stuffed up almost 3 weeks ago and they keep telling us bogus times to come out and never do. Avoid Samsung as they don’t give a shit about customer service!”

Helpful Report

Posted 3 years ago

“Purchased a Samsung dryer February 3, and it didn’t work right out of the box. They attempted to repair it 3 times to no avail. Finally agreed to replace it and it took a month and they refused to uninstall the old one and install the new one. After 3 months of the run around and no dryer I got this e-mail as I was seeking reimbursement for the installation of 275.”

Helpful Report

Posted 3 years ago

“I bought a new phone last November and I still cannot get it to work properly. After numerous attempts to find out what is wrong with it eg..went back to store, spoke to Samsung customer service issue got escalated to level 3, returned the phone to be checked unfortunately had no luck with anyone. last time I buy from this crowed...useless and not interested in helping CUSTOMERS”

Helpful Report

Posted 3 years ago

“Drops Wi-Fi on a daily basis. Their supposed techs go through the same routine every time with no success. Nothing else I own has this problem. Time to switch as they really don't care as they have my money and they are just giving me a big FU. Well rright back at ya Samsung!!”

Helpful Report

Posted 3 years ago

“Please do not deceived by samsung products, from pens to appliances. They have zero customer support, without good customer support, the company value is zero. I wish i sticked with apple, but was decieved by z fold 3. Unfortunately bought it, without reading about their support, hope attached videos explan what i mean”

Helpful Report

Posted 3 years ago

“I bought the Samsung Z Fold 3 to use as my business phone. I have used the Note series for years (i owned every 1) and have been very happy. This experience has been a nightmare. First the front screen stopped working after having the phone just 2 months. So I had to go through hoops to get repaired. Then at just 6 months with the phone, half of the inside screen stopped working and there was a black line on the crease in the middle. That line grew thicker each time I opened the phone. There was NO physical or water damage to the phone and I have had protective shields on it since day 1. Samsung ended uo repairing the inside screen due to the fact that it was and still is under warranty, but not easily. After 4 lengthy calls to At&t Assurion and Samsung over a week's time. I had to drive 2 and a half hours one way to the nearest Samsung Store, wait and hour just to get checked in and was quoted $579.00 for the repair! I argued that the phone was under warranty AND I have had insurance since day one. The Representative inspected the phone and clearly saw no physical damage, while explaining to me that I should have done more research on the phone before buying it. Also stating that this phone would not have been his choice. He found a surface scratch the size and width of a small eyelash abd said that the repair would not be covered under warranty because that could have been the cause. ARE YOU SERIOUS?!?! I had to leave the phone for 2 days. Then drive back put there another 5 hour trip. Ultimately they repaired it but the process was excruciating and extremely inconvenient!!!!!”

Helpful Report

Posted 3 years ago

“Camera stopped working on the s21 after only a little over a year. My son is deaf & functions on a phone, especially the camera, are extremely vital to him. Camera cannot be fixed so the only option is to buy a new phone but it will definitely not be another Samsung.”

Helpful Report

Posted 3 years ago

“I had a faulty washing machine. It took them a week to come out and look, 2 weeks to make a decision regarding a refund. Finally I was offered a refund on the 29th of March. I had questions (a lot of machines are out of stock currently and a store credit with the same store pointless when there wasn’t stock. I wanted to know if I could use the credit at another store) but they were not responding to my emails and when I called I was told they'd get back to me and they never did. Fast forward 2 weeks, I agreed to a refund and not a voucher because my answers weren't being answered. I sent through everything they needed from my end and asked them to acknowledge receipt of my email so that everything was ok. Once again countless emails and call back messages, I managed to get through to them only to be told that they were waiting for me to send through the logo of my bank. By this time I was extremely frustrated because had I not called I'd have no idea that the whole process was on hold because I wasn't notified about a 'logo'. It would've been nice for them to have replied back to my email and we wouldn't have wasted another week. Once everything was sent through I was told the procedure was 7-10 business days for collection of washing machine and then 7-10 business days for the refund to be released - Turn around of 21 to 30 business days in total. It has been 21 days since and the logistics company is yet to collect the washing machine. I have sent many more email and made many more calls to see why things were delayed. By now, the machine should have been collected and a refund should've been on the way. The case managers keep changing their stories, the logistics company isn't getting in contact with me to organise collection. I'm at my wits end. I have asked to speak to someone higher up to put forward a complaint but they keep telling me there is no one higher. Every attempt gets me back to their call centre in the Philippines. Honestly, every electronic item I own is Samsung but this experience has turned me off completely the brand. There is no customer service, the process is ridiculous and I'm running around doing their job but they're getting paid for it! I don't think I'll buy Samsung again unless it's a phone or tablet. I can't believe it's taking this long to have a machine collected and refund to be processed.”

Helpful Report

Posted 3 years ago

“Ordered s22 ultra, order delayed. Had to cancel it because I was moving out. After 3 'escalations' no response. Ordered again. Loan agreement done but order confirmation not given. Had to escalate again. They wont give the promotion they took away from me in the second order. 4 more escalations and no response. Its been 3 months , 2 orders and 1 million calls to customer support but i still dont have a phone that costs 1900 freaking dollars.”

Helpful Report

Posted 3 years ago

“I have never experienced such horrible customer service! We have a three year old tv whose remote has stopped working and samsung is refusing to do anything to help with a new remote. All they keep saying is to purchase a new one for $73! That price is insane for an item that should last the life of the tv! We will be thinking twice before purchasing from Samsung again in the future! I would have expected much better customer service from such a well known company!”

Helpful Report

Posted 3 years ago

“Never ever ever order anything from samsung online store. Their staff is never helpful , they never compensate you , and show you the longest route to solve your problem. Its been a month that i am chasing my orders and also facing countless errors. Hate this kind of service and never expected this from such a big company like SAMSUNG. this is the last time i have ever ordered something from samsung. I rather pay extra to the APPLE and receive a good service. Promotional offer never arrived. Item came with no adapter. They never apologise. And never understand your frustration. Long delays Long waiting time to receive any promotion offers. Long waiting time to receive any refund. Promotion offer department never answer the call. Overall very very very poor service.”

Helpful Report

Posted 3 years ago

“The absolute worst customer service I have ever delt with!!! They do not care and will not stand behind their products. Ordered a washer, paid for delivery, installation and removal of old washer. The contractors they sent out, dropped it off. we opened it and it was dented. They will not honor the damaged product. The customer service reps hang up on me when I try to call, and now it's been after 15 days and they won't do anything.... would never buy a thing from them again... WORST EVER!!!!!!!!!!!!!!!!!!!!!!”

Helpful Report

Posted 3 years ago

“I have several Samsung Products. 3 phones, washer and dryer, refrigerator. I have been a loyal customer for over 20 years. I bought the first Note that ever came out and have done business with ever since. But the past few days have been a nightmare. My last Samsung purchase was the Samsung Flip z3 phone and on Sunday when I went to open it there was a large crease at the fold of the phone and resolution pushing up to the upper screen. I called Samsung as the phone is under warranty and this is what happened. First the warranty department sent me back to ATT so they could confirm that there was no water intrusion. When I got to ATT after a 1.5 hour wait I was told that they do not do that and that Samsung should have never sent me to them. I go back home and call Samsung again and they tell me that they are sorry but that I should have been told to go to a UBreakit store front with a ticket number and they would confirm the "no water intrusion" . After another hour wait at their store they confirmed that their was no water intrusion and that this is a common problem with that type of folding phone from Samsung. I go back home now and call Samsung AGAIN and this time I am on the phone for 1 hour and 13 minutes at which point I just hung up because I wouldn't have been able to speak to anyone over the crying that I was experiencing. So once I composed myself I called Samsung complaint department and I get some guy that could barely hear me because his dog was barking in the back ground. I am so upset and appalled at the manner I have been treated by Samsung. It has been disheartening and un-professional. Hopefully this post reaches someone at Samsung that can help me.”

Helpful Report

Posted 3 years ago

“This is by far the worst customer service I have ever received. We purchased a monitor that arrived late February. Shortly there after it developed a defect, and at the request of Samsung it was returned to them for repair. It was repaired, and shipped back to us and arrived totally damaged and unusable. I have spent over three weeks, with no resolution, trying to get the monitor replaced, or at minimum an update to when this will occur, with no success. Great monitor, non existent customer service.”

Helpful Report

Posted 3 years ago

“After two long phone calls to Samsung customer care, obviously overseas call centre, I am very disappointed with the outcome. No back up service on my complaint about my broken ceramic turntable on my 4 month old Microwave. It spontaneously cracked and broke in two pieces when the microwave was being used. I explained that it was probably faulty to begin with, as we had only used the microwave for a few times. I felt like they just kept me hanging for weeks with a reply, after promising to get back to me in two working days. It took me a second call to them to find out their reply and again was put on waiting, while they pretended to reassess my complaint. Would suggest to anyone thinking of purchasing a Samsung microwave to think carefully about their lack of support, when something goes wrong with the product. I will never buy a Samsung product again, especially after reading other peoples reviews about their lack of care to their customers.”

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Posted 3 years ago

“Chutiya service centres they opened my phone very roughly and then didn't close it properly and now my display pops out everytime i use”

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Posted 3 years ago

“I have had an issue with an active samsung watch, the back fell off and burnt my skin and I called samsung to get the watch replaced. They have lied to me, ignored me, I sent my watch in and they have no idea where it is. This company is not professional at all and do not care about the consumers. They are such a big company, that taking care of the situation is not their prioity. I have owed samsung everything but I will no longer do this”

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Posted 3 years ago

“Nihayti ghatiya service”

Helpful Report

Posted 3 years ago

Samsung is rated 1.2 based on 4,574 reviews