Samsung Reviews

Name: Samsung
Address: 1000, Hillswood Drive, Samsung House, Chertsey, Surrey
Rating: 1.24

1.2 Rating 4,574 Reviews

5 %

of reviewers recommend Samsung

Company Reviews

Questions

Metrics

1.2

Based on 4,574 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 31%
Accurate And Undamaged Orders	Greater than 53%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01932 455 000

Email:

info@samsung.com

Location:

1000, Hillswood Drive, Samsung House
Chertsey, Surrey
KT16 0PS

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William

Kate

"Getting my money back turned into a very frustrating and stressful experience for me recently. I felt powerless and overwhelmed, not knowing how to fix the problem. I kept trying different ways to get my money, but nothing seemed to work. It was frustrating not knowing if I would ever see that money again or if I was just wasting my time. I felt stuck, unsure of what to do next. It was a situation that caused a lot of anxiety because I had no clear idea about how to solve it on my own. Then, I heard about lilograce through some online reviews and recommendations. Out of curiosity, I decided to reach out to them for help. The moment I contacted their team, I was impressed by their quick response. They didn\u2019t keep me waiting for days or give vague answers. Instead, their customer support team replied within a short period and listened carefully to my problem. They showed a lot of patience as I explained what had happened and what I needed. It was clear they wanted to really understand my situation before offering a solution. What really stood out was how skilled and experienced they were in handling problems like mine. They quickly identified the reason behind the issue and explained to me exactly what needed to be done. Their instructions were clear and simple to follow. I appreciated how they broke down complex steps into easy-to-understand actions. At each step of the process, they kept me updated on their progress. I received regular notifications on what they were doing and how far along they were, which made me feel confident that my case was being handled properly. Their help made it possible for me to recover my money, something I thought might never happen. Thanks to their dedication and expertise, the issue was resolved smoothly. Their guidance and support turned what seemed like an impossible task into a manageable process. I didn\u2019t have to worry about confusing procedures or unanswered questions. Throughout the entire process, they made me feel like I was in good hands and that my problem was a priority for them. Overall, their assistance was nothing short of outstanding. They showed patience, professionalism, and real skill in fixing my problem. Thanks to lilograce, I was able to get my money back, something I thought I had lost forever. Their help made a stressful situation much easier to handle and gave me back a sense of control. Their prompt responses, clear instructions, and consistent updates made all the difference and turned a tough experience into a successful outcome."

474

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The worst customer service personals. They are rude. They talk to the customer as if they are doing something for free. This is with regard to a product under the warranty period. Even after making you pay for the replacement they take away parts which can be used from the old device after giving lame excuses. When you complain they give you dilly reasons that too in a rude way and threaten you.”

Helpful Report

Posted 3 years ago

“Samsung TV+ programming is just about nauseating! Every channel of their free programming is repeat, repeat, repeat! Each has intermissions, some with no sound, others with sound that is elevator music! Ads are also repeat, repeat, repeat! Last evening I saw the same ad over ten time in the duration of time for a single movie to play. It is as though the programming is trying to bore you to death, or they have subliminal messaging in the ads! I have gotten to the point of turning my set off and never watching any more of this ridiculous type of repeat, repeat, repeat programming. The programming is free but it really sucks in my opinion! Thanks, but no thanks! The smart tv I have is of the finest quality in all respects! Too bad the free programming sucks so bad!”

Helpful Report

Posted 3 years ago

“BE AWARE! Don't expect to get accessories that you order from Samsung! Samsung are letting people order items that are showing as "in stock" and letting customers pay for them. They are then sending emails to say the items are delayed, even though they are showing as in stock! My last order I placed, the day before delivery, the order was updated as "delayed." Six weeks later and several delays and I still did not receive my order and had to cancel the order. I then had a stock alert to say that chargers had come into stock and cables, so I thought "I will order these items." I order the items, all showing as "in stock" and available. I ordered the items and was given a delivery slot of the 28th April, 2022 and I placed the order. This morning I got a message for the new order saying the new order is now delayed until the 12th May, 2022. Samsung are intentionally misleading customers into believing that items are in stock, allowing customers to order items that they know 'ARE NOT IN STOCK.' Samsung, you are misleading customers and also using false advertising, advertising items as "in stock" when infact they are "out of stock." I have just waited over six weeks for essential accessories and been let down. Now you again let me down on the new order.”

Helpful Report

Posted 3 years ago

“I was a hardcore Samsung fan. Since 2011 I had only Samsung smartphones 6 in total including the latest S22Ultra flagship that cost me 1600E with 5 accessories . I also bought two tablets, three TVs and one whashing machine all Samsung over the same period. However I never purchased anything through the Online Samsung Store, apart from my latest S22Ultra purchase. I got a faulty 45£ charger and i spent days on the phone talking with multiple representatives of the store and technical support. They are of no use...they apologise but they are not fixing repairing or replacing my charger/ superfast adapter. I am at a loss. I don't know were to go from here. Definetly this is the last time I'm buying anything Samsung the customer support and relations is the worst i have ever dealt with. I am a doctor in the UK , I have a busy schedule and don't have time to change any of this , Such a big dissappointment . Maybe if you want to buy Samsung you should buy through a trusted reputable 3rd party that has good customer support. Even if i have to struggle with a different brand next .Apparently if the charger is faulty they can only repair it in the first 21 days following sale . There is no service/warranty or replacement after the cool-off period.”

Helpful Report

Posted 3 years ago

“Samsung is awful, I have bought many products from Samsung, but have experienced the worst customer support and services of the items within warranty. I bought Samsung Refrigerator "Samsung - 29 cu. ft. Smart 4-Door Flex™ refrigerator with Family Hub™ and Beverage Center - Fingerprint Resistant Stainless Steel" from Best Buy and had them delivered. Best Buy delivered the refrigerator, but had to remove the lower doors in order to bring the unit in. The unit was working fine until few weeks ago when the "Door Open" notification started showing up. On review from the Samsung tech, they said that a wire was broken, and Samsung will contact me in 2 days. 2 weeks later I contacted Samsung when I did not hear anything back from them, they said, there is Physical Damage and I will need to pay for the part and they will cover the labor. I accepted this with reluctance. I did not receive any follow up from Samsung. I contacted them back and they put me in a loop with part supplier and they would not give me the part number. I then contacted them back, they wanted to see if there was physical damage on the refrigerator, I sent them pictures with no visible damage. Then they contacted me back saying I need to pay for the labor and the lower bottom door amounting to $480. BE AWARE SAMSUNG ITEMS ARE OUT OF WARRANTY IF THEY ARE BEING DELIVERED BY FOLKS YOU BUY FROM (BEST BUY/COSTCO/SAMS ETC) AND THEY HAD TO REMOVE DOOR TO BRING YOUR UNIT IN???? GIVEN THIS WARRANTY SITUATION, DONT BUY SAMSUNG Overall Horrible support and really bad customer experience. I wish there was "0" star.”

Helpful Report

Posted 3 years ago

“The new Flip phone sucks. It shuts off while you are using it. Even when you are in the middle of writing something. The camera on it not good. I had to replace my new phone last week because of of issues. Could not get service even when the person next to me could. I mean even on the same plan. I had to take it in a number of times. Mostly because of it shutting off while using it. They did everything they could. I have had this new phone for a week and it is already doing the same thing. Just shuts down as I am typing and have to sign back in again. Can't wait until I can get rid of it. Can not even trade it in for a different model unless I pay an outrageous fees. If you can. Stay away for it.”

Helpful Report

Posted 3 years ago

“The customer service is extremely bad for new installation. I have bought an AC two days ago and nobody has come to install it yet. When I callled the customer care they are saying we don't deal with installation and when asked for number to talk about installation, they are asking to Google the number!”

Helpful Report

Posted 3 years ago

“For being one of the largest appliance manufacturers, was totally shocked at what I found while installing a power cord to a dryer Colored wires makes installation fairly simple While hooking up the neutral wire (white) I discovered an additional white wire attached to dryers housing with a metal screw. Wire is small and could have been missed by even an experienced electrician. Why would you hook the neutral wire in the position of the ground wire from the factory when it could be put in its proper position with the neutral wire where the 4 prong white wire goes. Put the wire where it belongs in the first place. Not a very intelligent placement of the wire. Surprised some has not been electrocuted on the 220 volt circuit.”

Helpful Report

Posted 3 years ago

“WORSE EXPERIENCE EVER! For the last 2 months I have been trying to get my 70in TV fixed and have been getting the biggest run around from Samsung and the repair company Service Quick! They have closed out pervious tickets on there own, they have rescheduled multiple times due to “delay”, the technician has cancelled twice! They call and say I can have an earlier date just for it to get pushed out! I have a warranty that is clearly useless because I can’t get it fixed! It’s been 2 months and I have a huge tv just sitting on the floor waiting to be repaired! Samsung customer service reps have been unhelpful, and the service is beyond a rip off! Samsung claims they care about there customers and as a customer things to to be delay, but 2 months is highly excessive and my money is continuing to go to waste! I switched from LG to Samsung, and probably the worse decision since LG use to be very prompt and efficient! Samsung has not shown the proper responses nor has accommodated for anything. Highly frustrated and will NEVER buy another Samsung product! Do NOT SPEND YOUR MONEY WITH SAMSUNG!”

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Posted 3 years ago

“I just received a fake check for a refund for a broken range from Samsung....I think I need to get my lawyer involved.”

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Posted 3 years ago

“Samsung big scam company I purchased a Samsung mobile I paid 50000inr plus s20fe 4g also I purchased a care plus ADLD plan I paid 4500inr claim 1599inr after that Samsung cancelled my phone accidentally damaged I lost 50k+4500+1599= 56099inr I lost because Samsung worsts Samsung big scammers and cheaters they are a troubled lot. Samsung service centre and pathetic. Customer Support and care plus support pathetic they are frauding people ⁴plastic phones are super expensive overheating issues in the device Exynos”

Helpful Report

Posted 3 years ago

“Severely disappointed in Samsung. A tv was ordered over a month ago. Delivery was promised weeks ago. Daily phone calls produce no answers, reasons or explanations on why I haven’t got a tv. Apparently it was scanned for delivery on the 23rd of March but due to some incompetence that no one can explain they can’t put it on a truck. So I will ring again tomorrow and they will tell me the same. The unbelievable stupidity and ignorance of this company is unfathomable. No one can apparently contact the courier company. Wow!”

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Posted 3 years ago

“Hello, I just want to start off by saying Samsung/Google is the scum of the earth. Quit the spying system downloads . Sick of it! You need a first class ticket to Venezuela. Samsung/Google is scum.”

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Posted 3 years ago

“Why bother writing a review, SAMSUNG SUX BALLS”

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Posted 3 years ago

“I purchase Samsung A73mobile phone.Its back camera,claimed to have 108 MP, is worst. It is a big fraud. Other features of the phone are equally bad. It is not worth of its money. I regret after buying. They have really cheated me . I took the phone to the seller and they simply said your phone is working we cannot do any thing. On my insistence , They also talk to company and company people also said it is same. Its camera is really really bad and fooling people by their advertisement. Don't buy this mobile phone.”

Helpful Report

Posted 3 years ago

“Wife traded in phones and paid money towards 2 new s22 ultras for the both of us and have locked our phones and we are unable to use them for anything more than paper wieghts we have done the same thing on the past with trade in and didn't lock our phones so she was able to provide tracking numbers when Samsung say we did not receive the devices which was a pain and the consumption was grueling. But.... Not this time wife has screen shots save only to the phone of tracking number that we sent trade ins that meet the requirements this time and can not access them as they have locked us both out of the devices, we called and was told they are unable to access the tracking number to check if they had received the 2 devices, but that makes no sense because they provided us with the fed ex postage in which the tracking number is also on, I refuse to waste anymore time on the phone with Samsung and they're affiliated people who answer the phone for them as they can't understand me nore I them language barrier or just plan unwilling to help us. I WILL NEVER AGAIN ,OWN, BUY, RECOMMEND, OR EVEN ACCEPT FOR FREE ANOTHER SAMSUNG DEVICE, STICKER, BUSINESS CARD, NOTHING, if it says Samsung I will avoid like it's the plague and recommend others do the same!!!!!!”

Helpful Report

Posted 3 years ago

“I ordered a Samsung Galaxy S22 Ultra about a month ago, thinking it would come in time for my wife's birthday. However, it took 60 days for it to arrive after I placed my purchase, and it arrived after we had already relocated to another city. I phoned a Samsung executive to request a change of address, but he stated I needed to speak with the delivery service since he couldn't help me. When I phoned DHL, they indicated it was also not possible for them. Now my phone is missing from my previous place, who has yet to pay me back, and where do I file a complaint about this?”

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Posted 3 years ago

“Brought a 55 inch t v a couple of yrs ago at the weekend the screen got a shadow on screen went though all trouble shooting tech told me faulty t v only to be told as warranty was expired I d have call out and repair cost fir a 2 Yr old t v don't think so Samsung will not be buying your electrical product again one very frustrated customer only one star review would be minus if possible”

Samsung 1 star review on 24th April 2022

Helpful Report

Posted 3 years ago

“Refrigerator needed repair for the ice maker and water filter when only six months old. Color faded on side of black stainless steel because a calendar was hung there. Refrigerator gets no sunshine on in it yet this happened. Microwave has been fixed once because of error code and #7 popping up and beeping. The fix didn’t work and now they are sorry cause it is out of warranty even though it is doing the same thing they supposedly fixed. Range knobs have broken - cheap plastic and expensive to replace. We are an elderly couple in our 60s and treat our appliances gently. Ever appliance is poorly made and falls apart in a year or sooner. DO NOT BUY SAMSUNG THEY ARE JUNK!!”

Helpful Report

Posted 3 years ago

“Ear buds promotion is a scam, as is the boost. Filled in claim form, received response that I hasn't sent the right proof if purchase, despite it being the same invoice they had in example. Sent EVERYTHING I recieved .. no response. Try to contact customer services... oh my god... Every option is designed to kick you out. I recommend sending messages/comments on all social media LinkedIn etc, as it's the only way to get through.”

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Posted 3 years ago

Samsung is rated 1.2 based on 4,574 reviews