Samsung Reviews

Name: Samsung
Address: 1000, Hillswood Drive, Samsung House, Chertsey, Surrey
Rating: 1.24

1.2 Rating 4,574 Reviews

5 %

of reviewers recommend Samsung

Company Reviews

Questions

Metrics

1.2

Based on 4,574 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 31%
Accurate And Undamaged Orders	Greater than 53%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01932 455 000

Email:

info@samsung.com

Location:

1000, Hillswood Drive, Samsung House
Chertsey, Surrey
KT16 0PS

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William

Kate

"Getting my money back turned into a very frustrating and stressful experience for me recently. I felt powerless and overwhelmed, not knowing how to fix the problem. I kept trying different ways to get my money, but nothing seemed to work. It was frustrating not knowing if I would ever see that money again or if I was just wasting my time. I felt stuck, unsure of what to do next. It was a situation that caused a lot of anxiety because I had no clear idea about how to solve it on my own. Then, I heard about lilograce through some online reviews and recommendations. Out of curiosity, I decided to reach out to them for help. The moment I contacted their team, I was impressed by their quick response. They didn\u2019t keep me waiting for days or give vague answers. Instead, their customer support team replied within a short period and listened carefully to my problem. They showed a lot of patience as I explained what had happened and what I needed. It was clear they wanted to really understand my situation before offering a solution. What really stood out was how skilled and experienced they were in handling problems like mine. They quickly identified the reason behind the issue and explained to me exactly what needed to be done. Their instructions were clear and simple to follow. I appreciated how they broke down complex steps into easy-to-understand actions. At each step of the process, they kept me updated on their progress. I received regular notifications on what they were doing and how far along they were, which made me feel confident that my case was being handled properly. Their help made it possible for me to recover my money, something I thought might never happen. Thanks to their dedication and expertise, the issue was resolved smoothly. Their guidance and support turned what seemed like an impossible task into a manageable process. I didn\u2019t have to worry about confusing procedures or unanswered questions. Throughout the entire process, they made me feel like I was in good hands and that my problem was a priority for them. Overall, their assistance was nothing short of outstanding. They showed patience, professionalism, and real skill in fixing my problem. Thanks to lilograce, I was able to get my money back, something I thought I had lost forever. Their help made a stressful situation much easier to handle and gave me back a sense of control. Their prompt responses, clear instructions, and consistent updates made all the difference and turned a tough experience into a successful outcome."

474

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely the worst customer service ever. I purchased a (not cheap) Fold 3 in September of 2021 through AT&T. I was having issues every time I updated the phone. The phone would get stuck for hours on end. Aside from the updates the phone worked perfectly. I walked into AT&T and explained what was occurring. They checked my phone and they stated that the phone was in perfect condition (never damaged). It was clearly a malfunction with the phone. I shipped the phone to Samsung after calling and speaking to a representative (still under warranty). Today I called to follow up and Samsung stated that I owed $500+ for the "repairs" because the phone was damaged and the screen needed to be repaired?! What physical damage? The representative was rude and didn't care when I questioned how it was possible that the phone was never dropped or smashed in any way. I am NEVER purchasing another Samsung product again. Lost a loyal customer that stuck around for 13+ years.”

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Posted 3 years ago

“This has been the WORST customer service ever. I own a g flip the screen is peeling away where it folds. I sent pictures and asked if they can repair or replace it. They want me to send my phone in with no loaner or pay for a repair 2 hours been trying to get them to understand even sent pics. Used live chat and over the phone.”

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Posted 3 years ago

“False representation. Be careful while buying appliances with Samsung. When you purchase a refrigerator they advertise you get a 8.9 pi3 freezer and this is false. You cannot use your freezer fully since the only way you can do so is by buying an optionnal drawer to attach to the door. The customer service is horrible. I was a loyal Samsung client, but rest assured this is the last time i buy appliances from them. Im sad to have figured this out after ordering 5 new samsung appliances.”

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Posted 3 years ago

“All my kitchen appliances are Samsung. Never again! I will make sure that won’t happen again, to me, or my family nor my friends. My fridge is only 7 years and very expensive model. (Ice & water dispenser front door, French doors, stainless steel look, model #RF28HFEDBSR year 2014), with a sticker on the front saying 10 YEAR WARRANTY ON THE DIGITAL INVERTER COMPRESSOR. SAMSUNG CANADA HAS A MONOPOLY. In order to get the part you have to use their Technicians companies. They cost $800 to repair including the free part. The part can break at any time after you install it. Samsung is contaminating the planet with junk. If we have to throw out every 6 to 7 years, we are polluting our planet and waistline money. The government has also a monopoly, the more we buy the more taxes they charge. If they would be honest and responsable they wouldn’t allow these.The government is doing absolutely nothing to change this issue, I have been reading reviews during the past years and they are all saying the same. Governments talk about charging us more carbon tax and go green, and not penalizing these giant companies for their wrong doing. The fridge now sounds like a lawnmower and I am forced to go out and get a new one. Shame on Samsung as well as our careless and corrupted governments.”

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Posted 3 years ago

“Terrible, customer relations ,would not come out to fix my tv , for 2 months so I got a new one ,don't expect no warranty repair with Samsung they don't hold true to their TVs.”

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Posted 3 years ago

“Calling Samsung and getting help for warranty service for a cell phone is just as bad as calling Microsoft. They have Indians that don’t listen and have short term memory loss. And you get to stay on hold for over an hour for something that should only take ten minutes to do. Worst service award goes to Samsung. Their products and service sucks.”

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Posted 3 years ago

“Samsung supplied me with a faulty s22+, so i contacted support... The 'expert' didn't know the difference between refund and replacement. Has said I get no compensation for samsung supplying a faulty product on my mobile contract. When I want to complain says I have to call the support line, and when I ask which option to use (as most just refer to a help page) she ended the chat. Nice, samsung.”

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Posted 3 years ago

“Do not buy the samsung z3 fold,the phone only last me 3 month less then 100 fold and the midlle creen already split in half and i bring to the local samsung service they told me yeah the phone is defect i just have to send in for them to fix it if they cant fix they will replace a new one but after i send in they said the phone have no warranty and i have to pay for the service.I am very upset after spending 2k and the phone only last 3 month so this is my honest review to whoever want to buy the z3 fold think about it and take my lesson for it”

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Posted 3 years ago

“Worst Customer service ever. Ordered phone that got lost in transit and they did not even honor the same deal. I had good trade-in discount and Rakuten cashback which they did not match. I lost on a very good deal for not my fault. Their customer service reps are the worst. Every representative tells you a different story. PLEASE DO NOT BUY SAMSUNG PRODUCTS FROM SAMSUNG.COM”

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Posted 3 years ago

“Big Scam! I pre-ordered S22 on 13th of February to only receive the phone on the 20th March. I opted to trade-in my old device but Samsung locked the handset by the 29th March and it has been locked till today in spite of cancelling the trade-in and settling the remaining balance. During the last 3 months, I contacted customer service every day or every other day to resolve the issue, but until now I am unable to use the phone that I fully paid for! I do not even know if the new phone is in working or has issue as it has been sitting in its packaging since 20th March! Simply horrible”

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Posted 3 years ago

“You suck bye bye”

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Posted 3 years ago

“SAMSUNG DOES NOT EVEN DESERVE A ONE ..THE WORST CUSTOMER MEXICOS IN MY LIFETIME...LIARS SAMSUNG SUX PERIOD”

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Posted 3 years ago

“Samsung worst customer service rude have no understanding of product also do not but a new s22 range no charging plug provided in box stick to apple”

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Posted 3 years ago

“ZERO! They do not deserve a 1! Within a year, a cement bolt that holds the washer drum to a bracket broke. Before we were aware of the break, this horrendous banging occurred. We called Samsung Warranty and the guy said it was probably an uneven load. He was disregarding my stating this noise was unbearable. After telling me if they come out and it is nothing and still making me feel like it was nothing, he said we will pay if someone comes out and it is nothing. We were given a local company who was "Samsung certified". What a joke! It all looked like everything was going smoothly until a no-show. We waited all day and I even contacted the company at 11AM (when their scheduled time was 10-12AM) just to ensure someone was coming--no answer. I texted the number they stated to text for a response. No response. I called numerous times. No answer. No response. No reschedule. I called the second wonderful Samsung warranty repair company. An appointment was scheduled. All looked smooth sailing until I decided the next day to see if they had me in their books so I didn't have to wait ANOTHER WEEK for service (I already waited 1 week for the no-show). Nothing! They said I was never scheduled. I called my own service repair. I tried to call Samsung Warranty, and you are on hold forever. So I called my own guy. He came out the next day, found the "Never have seen this before" sheared-off bolt, and redistributed bolts to secure the washer drum. He said it should be fine. He had to take the washer apart and it took several hours as well as configuring himself in a confined laundry room to fix. I spent hours writing corporate Samsung pretty confident they would back me that I went through enough. I spent hours making a detailed report with attachments of the $270 receipt, links to terrible on-line reviews of the warranty companies they refer us to (most saying no-shows or the work wash shotty). I honestly expected with everything we went through they would honor my request. They basically said, "They are a big company and they have rules..." Well that is just WONDERFUL customer care! Prices are up, they are making a bundle on their machines. They care less about the consumer. I wanted a BOSCH; however, with they way of the world today, we live with nothing available anymore. Good on you, Samsung! You proved you are a greedy company who cares less about your quality of your product or your consumers. Warning! NEVER EVER EVER buy an extended warranty. We don't because of this very thing. They make their money with their useless warranties. They take forever, provide shotty workers, and you spend HOURS on the phone. THREE HOURS on the phone just to TRY to get my washer scheduled to be fixed. And then writing a report to try to get $270 back. I don't care about the money, it is the concept that they make it all sound like a wonderful process, when it sucks! No more Samsung washers or dryers for me! And you can gladly give me the sales garbage about being a large company and having your hands tied. It proves you don't stand behind your product.”

Helpful Report

Posted 3 years ago

“Further to innumerable follow up & service request, No appropriate response or address on low priced hence poor quality microwave owen as claimed by Samsung service technician Vishnu- All information on recorded lines for proof. Yesterday one of the technician Vishnu+917907349315 cald based on my follow up & said to turn up next week as have shared the invoice copy of my warrantied Microwave owen product. I was communicated that a technician will visit in 24 hrs earlier .. This has been followed sin March 2022 .. He also said that we had bought low priced Samsung Microwave owen hence poor quality to be spoiled in less than 9 months. Also insisted for extended warranty which will cost 1500 for 3 yrs, if the Samsung technician himself say it's low priced hence poor quality, why do samsung offer such products in market to make customers strain & run pillar to post for service or replacement in less than 9 months when the law says white goods are minimum guaranteed to work for 5 yrs atleast .. Is this the way any technician is trained to communicate to customers to spoil the reputation of Samsung's product. Today had tried the toll free customer support to know the status, waiting long , one Ms Sowmya took all information & struggled to respond to finally disconnected the call abruptly. Both technician & customer service are pathetic in so cald Samsung customer support least to say hence brought to your notice & resolution for us to get replacement of your product or return. Request type : Service engineer visit request. Have purchased a microwave oven last year in September 21 which is not working for the past one month hence logged customer service complaint. Apart have out of warranty microwave oven as well not functional. Till now 5 different technicians have cald & none have turned up for service of a product in warranty. They keep asking same questions which is clearly recorded to customer service & to one tech Ramesh +918667653345 never turned up. Another tech cald to ask same questions & irritated Vishnu+917907349315. With such poor services attitude from technicians & cust service, decided not to go for Samsung in future.. Enclosed details for your reference 180057267864 cust care Samsung Microve complaint reference .”

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Posted 3 years ago

“Naam bade darshan chhote!! This line is perfect for samsung company and their products. Bahut hi kharab product rakhte h ye aur warranty hone k baad bhi return or replacement nahi karte . I personally suggest you all that don't buy Samsung's any product 🙏”

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Posted 3 years ago

“AC installation request raised 2days before. No response from samsung. Very bad and worst service. Don't buy any product in samsung brand. Very very poor samsung”

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Posted 3 years ago

“i ordered my phone online. very bad customer service. everytime I chat to someone online they will copy paste same msges, same answers some one will contact you in next 48 hours. very poor customer service day 9 from order still order processing as status. False assurance "I will escalate your order".”

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Posted 3 years ago

“I will never buy another Samsung product and I'll tell people to stay at far away. Since the middle of January my phone under warranty they will not send me a replacement power cord. I have called them over 80 times talk to seven supervisors all promised to send me a power cord and I still have not received it. Worst customer service ever”

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Posted 3 years ago

“Samsung do not appreciate own warranty and do not stand behind product that they made. Very unpleasant experience to deal business with them. Dealing Very poorly with a customers. They not responsible for a products they made”

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Posted 3 years ago

Samsung is rated 1.2 based on 4,574 reviews