Samsung Reviews

Name: Samsung
Address: 1000, Hillswood Drive, Samsung House, Chertsey, Surrey
Rating: 1.24

1.2 Rating 4,574 Reviews

5 %

of reviewers recommend Samsung

Company Reviews

Questions

Metrics

1.2

Based on 4,574 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 31%
Accurate And Undamaged Orders	Greater than 53%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01932 455 000

Email:

info@samsung.com

Location:

1000, Hillswood Drive, Samsung House
Chertsey, Surrey
KT16 0PS

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William

Kate

"Getting my money back turned into a very frustrating and stressful experience for me recently. I felt powerless and overwhelmed, not knowing how to fix the problem. I kept trying different ways to get my money, but nothing seemed to work. It was frustrating not knowing if I would ever see that money again or if I was just wasting my time. I felt stuck, unsure of what to do next. It was a situation that caused a lot of anxiety because I had no clear idea about how to solve it on my own. Then, I heard about lilograce through some online reviews and recommendations. Out of curiosity, I decided to reach out to them for help. The moment I contacted their team, I was impressed by their quick response. They didn\u2019t keep me waiting for days or give vague answers. Instead, their customer support team replied within a short period and listened carefully to my problem. They showed a lot of patience as I explained what had happened and what I needed. It was clear they wanted to really understand my situation before offering a solution. What really stood out was how skilled and experienced they were in handling problems like mine. They quickly identified the reason behind the issue and explained to me exactly what needed to be done. Their instructions were clear and simple to follow. I appreciated how they broke down complex steps into easy-to-understand actions. At each step of the process, they kept me updated on their progress. I received regular notifications on what they were doing and how far along they were, which made me feel confident that my case was being handled properly. Their help made it possible for me to recover my money, something I thought might never happen. Thanks to their dedication and expertise, the issue was resolved smoothly. Their guidance and support turned what seemed like an impossible task into a manageable process. I didn\u2019t have to worry about confusing procedures or unanswered questions. Throughout the entire process, they made me feel like I was in good hands and that my problem was a priority for them. Overall, their assistance was nothing short of outstanding. They showed patience, professionalism, and real skill in fixing my problem. Thanks to lilograce, I was able to get my money back, something I thought I had lost forever. Their help made a stressful situation much easier to handle and gave me back a sense of control. Their prompt responses, clear instructions, and consistent updates made all the difference and turned a tough experience into a successful outcome."

474

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I called customer service because the technician was nearly 2 hours late. They said they just left the site and heading to my location (suspicious). The technician calls me and says he can't make it to my location anymore because and I will need to book anew appointment 6 days from today. I call back customer service and what do you know ..they're off hours and do not have voicemail. How awfully Scheming of them.”

Helpful Report

Posted 3 years ago

“Samsung customer service is absolutely shocking had problems with my new phone tried from 9am in the morning till 9.30pm at night to get through both on the phone and the live chat, no email address , in the end after searching the Internet I found an address to send a letter, asking if someone would phone me, to my amazement they did five days later, they asked me to send the phone back and I would get a refund, however as I pointed out I didn't have another phone to transfer my data, and asked if they would send a new phone so I could transfer all my data before I sent this one back, this is what happened when I bought the phone in the first place, but no they would not do that so I am left with a phone that freezes and the sound is appalling , the gave me a £50 voucher for my trouble , looking on the website there us nothing for that price to buy ! Don't buy a phone through Samsung website there customer service is shocking!”

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Posted 3 years ago

“Clicked on the chat service and after wasting time explaining issues was told I was speaking to an agent in India and needed to log on to speak to a U.S. agent.....”

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Posted 3 years ago

“Brand new refrigerator is junk. Not repairable after 2 months, struggling to get my $3000 back for 2 months”

Helpful Report

Posted 3 years ago

“Worst customer service. I arranged a return for my TV 6 times, and no one showed up then they said I missed the returns deadline. Then, I wanted to claim my cash back and no one responded I missed the deadline for that too. Honestly the worst service, some guy called Hero from Samsung wasn’t any help at all either. Worst customer service AVOID SAMSUNG! You will be so disappointed purchasing from them disgusting service and company, all the workers are liars.”

Helpful Report

Posted 3 years ago

“Samsung dryer broke after 7 months - under warranty - they dont make the repalcemtn parts - I asked for refund. Spoke to now 4 customer reps and they DO NOT uderstand basic English. Never buy samsung again.”

Helpful Report

Posted 3 years ago

“They are SCAMMERS , I bought a new phone from them , they took the money from my bank account and they sent me a broken phone , after sending them the broken phone they wrote to me an email saying they didn't have a phone for me .These are not serious people , they are SCAMMERS!!!!”

Helpful Report

Posted 3 years ago

“I purchased a washing machine from Samsung, online, on 26th March. The order was delivered on 9th April. However, the washing machine was significantly damaged and looked as though it had been dropped. It was cracked and the whole top actually lifted off, making it unsafe to use. We therefore didn't install it; it was sent back. Since then, I have been unable to obtain tracking details/ confirmation of dispatch of a new machine despite multiple requests for this information. I keep being told that it will take "7-10 working days" for the new machine to arrive, and "you'll receive an email". I haven't received any emails following any of the occasions that I've been told that I would receive one, and we are still without a washing machine. I finally requested a refund (today) and I am now told once again that this will take "7-10 working days". I've called Samsung at least 9 times and I've had several online 'chat sessions' with them to try and gain clarity around the situation, with no further clarity offered. Samsung have provided insincere apologies, which on each occasion have sounded very robotic from the telephone customer service representatives involved. In one of the telephone calls, I was offered £5 as an apology. I've never known such poor customer service. Each time I have attempted to make contact with Samsung, I have been passed from person-to-person waiting for a significant amount of time on hold to speak to someone and then passed from department-to-department. The agents I've communicated with have given the impression that they couldn't care less. Additionally, I tried to make an internal complaint by requesting that their complaints process be followed but I wasn't transferred to anyone who could process/ address my complaint. Instead, I was transferred through to the service repair department and greeting by a perplexed telephone customer service agent. I informed several agents that I would complaining to Trading Standards and they seemed to oblivious to this organisation and the implications of this. If I could rate Samsung's customer service with less than one star, I would!”

Samsung 1 star review on 19th April 2022

Helpful Report

Posted 3 years ago

“Not sure why we are buying Samsung products. Worst customer service I have ever seen. There are much better products and who provides better services in the world. The worst customer service one called Farah or Farah, the manager souhad, amine etc…. Trying to resolve an issue with my washing machine. All those manager are taking my complain very personal….. no professionalism at all. Our whirlpool lasted for 10 years at least without any problem, this Samsung washing machine is the worst 8kg eco bubble. Her is my number if anyone want to have any feedback about the customer service and about the appliance itself. 0551556878”

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Posted 3 years ago

“samsung service department claimed there was no problem with a phone I sent in for jumping screen and supposedly a by screen digitizer, they returned the phone with an altered IMEI number which I believe is against FCC regs. do not buy samsung phones , they lie and don't back their product.”

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Posted 3 years ago

“Not sure why we are buying Samsung products. Worst customer service I have ever seen. There are much better products and who provides better services in the world. This should be banned in the UK as doesn't comply with UK consumer law. Trying to resolve an issue with my washing machine for months, goi9ng around the circles and I have all the evidence if anyone wishes to know.”

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Posted 3 years ago

“Bad appliances, worst warranty. I will not buy Samsung appliances again They send the worst incompetent technician to check on a new microwave that is making a horrible noise when i turn it on. He has no clue about repairs. Nothing done to fix or replace my brand new microwave . Never again to buy Samsung appliances 👎”

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Posted 3 years ago

“If I could give them a “0” I would. After calling the 800 number, I was sent to a chat service to assist me with my equipment; a fairly new Samsung Curve 70” smart television, by the way. Anyway, I was at unable to access the apps and after spending at least an hour back and forth “troubleshooting” the issue, it never got resolved. And they stopped communicating with me altogether! I will never invest in another Samsung product!”

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Posted 3 years ago

“The service is really really bad. There is so many things wrong with this company, right? Cs bad. They answer with the same typing and then ignore the customer. Delivery really bad. Delay everywhere, need to complain everywhere everytime, wasting time. Bought samsung care for 1 year, but can not activate. Maybe next time just go with another phone, this is based on my experience.”

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Posted 3 years ago

“Bought a new phone in February. Galaxy z fold 3 5g. There was a defect in the fold of the screen, and the pixels started to slowly die. No one could repair it because Samsung said that the repair had to be done by their technicians so sent the phone in and they said that they would repair it and send it back in 3-5 business days. After 5 days they said that it would be 5-7 business days. Now it's been 14 days and still no phone and the same lie that someone is going to call me in 24-48 hours a day that hasn't happened. Will follow up if we ever get it back.”

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Posted 3 years ago

“I bought a Samsung s21 5G in May 2021. It started having audio issues in February 2022. I am still paying on it monthly. I told them I would buy a new phone if they just paid the remaining balance on my old phone (less than $400) considering I haven't even had the phone a year and there was nothing I did that caused the audio issues. I will never buy another android again. I shouldn't have to continue paying on a phone that I haven't had for a full year and did nothing to cause the audio issues”

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Posted 3 years ago

“One of the worst Samsung companies Samsung cheated us worst service Do not purchase any Samsung products”

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Posted 3 years ago

“Unfortunately Samsung uses XPO logistics to deliver appliances in SC. I received helpful weekly emails from Samsung for a month assuring me that delivery was on time in the window from April 9 to 16th. Then on Thursday April 7th XPO informed me that delivery will be May 5th (hopefully- just read XPO disastrous reviews!) If you call XPO you get someone in Philippines or Columbia (South America not SC) who cannot help in any way. Eventually I tracked down customer support in Marietta GA - but nothing changed. XPO only delivers here 2 days a week. This is a gigantic company! However their focus is corporate clients not some guy like me wo spent $4k on stuff for the kitchen. At the present time you cannot just look at the product, you must also find out how it will be supplied.”

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Posted 3 years ago

“there is so many things wrong with this company. i dont want to spend an hour on this”

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Posted 3 years ago

“My Tv broke 6 days out of warranty. They agreed to send a tech. There are no techs in my area. They attempted to try 3 times but no luck. They agreed to replace it but now they took that back and im stuck with a 75” tv that doesnt work. They do not stand behind there products”

Helpful Report

Posted 3 years ago

Samsung is rated 1.2 based on 4,574 reviews